Hi there,
Can anyone tell me if they’ve taken a No.. Face Base Camp S or XS duffel bag as carry-on on an international Air France flight?
Bag dimensions (S): 33.03 x 53.34 x 33.02 cm
I’ve never traveled with just a carry-on—only my 15L backpack.
Thanks! !
Hello,
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
Hi there,
Do you know any tricks for traveling on a budget? With flight prices constantly rising, it’s a real lifesaver!
Do you know any tricks for traveling on a budget? With flight prices constantly rising, it’s a real lifesaver!
Hi everyone,
I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.
If I make a new booking, can I still claim a refund for the first one?
Thanks in advance for your help—this is the first time I’ve faced this situation.
I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.
If I make a new booking, can I still claim a refund for the first one?
Thanks in advance for your help—this is the first time I’ve faced this situation.
Hello,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Hi there,
I’m flying from Marseille to Bali this year and have a 1h30 layover in Frankfurt, from Terminal 1 to Terminal 1. Do you think that’s enough time, considering I don’t know the airport or the language? Thanks. »
Hi everyone, I have to leave for Canada and I’ve got a layover at Paris CDG. A friend of mine will be at the airport to see me. What are the options for us to meet up? Can she access my terminal (T2E), or can I leave the international zone?
Hi,
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
Hi,
I received an email from the airline saying my return flight was canceled and rescheduled to another flight.
Nothing about the connection in France...
I checked my passenger file, everything is the same as when I first booked.
I asked for an explanation by email.
They replied that my original flight was canceled and that I should sort it out with Air France since I bought the ticket through their site.
I called Air France. Finally got through to someone. The agent checked my file and told me there were no changes and therefore couldn’t reschedule my flight.
I checked my file again: the flight is the same as on the day I bought it.
They suggested I change it by paying!!!
I forwarded Air Mauritius’s emails to Air France. Waiting to see what happens next...
Have you ever had this kind of problem? What’s going on with Air Mauritius? Have they become a third-rate airline that’s absolutely not recommendable?
Thanks for your thoughts and any attempts at explaining this...
(The Air Mauritius flight is no longer for sale on Google Flights. The replacement flight isn’t either... Yet it still appears on the Air Mauritius site as the replacement flight.)
I received an email from the airline saying my return flight was canceled and rescheduled to another flight.
Nothing about the connection in France...
I checked my passenger file, everything is the same as when I first booked.
I asked for an explanation by email.
They replied that my original flight was canceled and that I should sort it out with Air France since I bought the ticket through their site.
I called Air France. Finally got through to someone. The agent checked my file and told me there were no changes and therefore couldn’t reschedule my flight.
I checked my file again: the flight is the same as on the day I bought it.
They suggested I change it by paying!!!
I forwarded Air Mauritius’s emails to Air France. Waiting to see what happens next...
Have you ever had this kind of problem? What’s going on with Air Mauritius? Have they become a third-rate airline that’s absolutely not recommendable?
Thanks for your thoughts and any attempts at explaining this...
(The Air Mauritius flight is no longer for sale on Google Flights. The replacement flight isn’t either... Yet it still appears on the Air Mauritius site as the replacement flight.)
Hi everyone,
I'm heading to Namibia next May. I'm planning to take a first flight from Paris to Johannesburg with Air France, departing at 11:20 PM and arriving at 11:05 AM in Johannesburg. Then a second flight from Johannesburg to Windhoek at 3:25 PM with South African Airways.
Four hours between the two flights seems enough to catch my connection, but a friend told me I should maybe take the 5:30 PM flight instead because I need to go through immigration, collect my luggage, and check in again. Apparently, I have to do this because I bought the two tickets separately (it's actually much cheaper).
What do you think?
Also, in terms of South African airlines, which one do you think is the most reliable between South African Airways and Airlink?
Thanks for your advice!!
It’s been over 10 years since I last went to Madagascar. Back then, I flew Corsair from Paris.
I’m planning to go back in September 2025.
I’ve heard about Air Austral...
Air France: the issue is the flight arrives in the evening at Ivato.
What do you recommend?
Which airlines fly from Paris to Tana?
Thanks for the help!
Hello,
We’re planning to fly from Paris to Bangkok at the end of June with my wife, our daughter, and the baby who’ll be 4 months old by then.
The baby won’t be born for another 2 months, and I was wondering if it’s possible to book the 3 flight tickets now and add the baby after the birth? I read that a ticket isn’t necessary for babies.
Can you confirm this for me?
Is there a risk that in 2 months they’ll tell me the flight is full and we can’t add our baby?
Finally, is it possible to reserve a seat in the first row (where there’s the most space) right now?
Thanks so much for your help
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
New direct Paris-Orlando route with Air France
Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me?
Thanks
Direct flights PAR / BKK in business class: AIR FRANCE or THAI AIRWAYS – prices, comfort.
Thanks a bunch!
Hi there,
I booked these upper deck seats and I’m worried about the recline because of the wall behind.
But it’s either that or an unknown neighbor...
Has anyone taken these seats before and could give me some feedback? Thanks
But it’s either that or an unknown neighbor...
Has anyone taken these seats before and could give me some feedback? Thanks
Hi there,
Starting November 27th, Air France will offer a new direct route between Paris-Charles de Gaulle and Phuket, in the south of the Asian country. There will be 3 flights per week on Mondays, Wednesdays, and Saturdays from Paris, with returns on Tuesdays, Thursdays, and Sundays from Phuket. The flights will be operated using a Boeing 777-300ER equipped with 472 seats
Starting November 27th, Air France will offer a new direct route between Paris-Charles de Gaulle and Phuket, in the south of the Asian country. There will be 3 flights per week on Mondays, Wednesdays, and Saturdays from Paris, with returns on Tuesdays, Thursdays, and Sundays from Phuket. The flights will be operated using a Boeing 777-300ER equipped with 472 seats
Booked an Air Mauritius ticket via a flight operated by Air France, but my middle name was shortened to just an initial with "Ms" attached instead of being written as Lalina Alexandra Fernandez. On the ticket, it shows as Lalina Ams Fernandez, even though I booked with the correct name. Apparently, no one can modify the ticket. Do you think this will cause problems?
easiest way to get there
Hi there,
I bought a ticket for a flight from Toulouse to Mauritius through the Go to Gate agency. The flight leaves Toulouse with Air France, then has a layover in Paris before continuing to Mauritius with Air Mauritius.
Unfortunately, I made a typo in my partner’s name. The travel agency won’t correct it, even though Air Mauritius doesn’t see a problem—but they won’t send an email to authorize the change either. They say it’s up to Go to Gate to handle it.
Just so you know, the airline can’t modify the name themselves; according to them, it’s Go to Gate’s responsibility to make the change.
What should I do? Thanks so much!
What should I do? Thanks so much!
Hi there, I'm Cameroonian and I'd like to know if there's a reliable airline where someone can buy their flight ticket and travel without any issues from Cameroon to Bolivia.
CUSCO-LA PAZ FLIGHT
Hi, I’d like to fly from Cusco to LA PAZ (to save time… so I don’t want to deal with a canceled flight).
Any feedback on Avianca? (It’s the only direct flight I’ve found.)
Thanks
Hi there,
We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.
Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?
Thanks in advance!
Sylvain.
We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.
Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?
Thanks in advance!
Sylvain.
Hi,
I’m torn between a few airlines for late March departing from Paris: Vietnam Airlines, Singapore Airlines, and Qatar Airways. Which one is reliable with a comfortable flight?
Air France’s schedule doesn’t work for me.
Thanks for your feedback!
Hi there, we're planning a trip to La Paz, Mexico at the end of December for a family of four.
Which airline should we take? Where should we fly from? Are there any "layover countries" that are cheaper than others?
Thanks in advance for your feedback!
Hi,
I just checked the flight ticket prices for returning to France in the coming days from Southeast Asia, without going through the Gulf. I can see why some prefer to wait it out where they are, at least for now. One-way economy class prices.
I just checked the flight ticket prices for returning to France in the coming days from Southeast Asia, without going through the Gulf. I can see why some prefer to wait it out where they are, at least for now. One-way economy class prices.
We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.
Turkish Airlines issued the entire round-trip tickets. The flight plan was:
31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.
On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.
Turkish Airlines issued the entire round-trip tickets. The flight plan was:
31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.
On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.
I’m planning to take Air France from Paris to Trujillo with my 2 bikes in boxes. I have a layover in Lima and a change to LATAM Airlines for Trujillo.
On the way back, it’s Santa Cruz in Bolivia via Lima (LATAM Airlines) and then Air France to Paris. During the layovers in Lima, do I need to collect my luggage and the bike boxes and re-check them for the second flight? It’s really hard to get through to Air France for this kind of question.
Hi there,
I have a multi-city flight: CDG-San Francisco and return Las Vegas-CDG via LAX. The whole thing was booked on the AF website with one checked bag included per person.
I’m thinking of buying an extra checked bag for the return trip (souvenirs and outlet shopping!). Air France won’t let me add it online, saying that part of the return journey is operated by a partner (the LV-LA leg is a codeshare with Delta, while the rest is on AF) and that I can only do it at the Las Vegas airport.
When I go to the Delta website with my booking reference and simulate adding a bag, it clearly states “1st checked bag: Free” and “2nd checked bag... $490!!!!!!”. However, if I simulate the same route on Delta’s site without entering my booking, it shows $75 for the first bag and $100 for the second.
Has anyone been through this before? How did you handle it? Thanks in advance!
I have a multi-city flight: CDG-San Francisco and return Las Vegas-CDG via LAX. The whole thing was booked on the AF website with one checked bag included per person.
I’m thinking of buying an extra checked bag for the return trip (souvenirs and outlet shopping!). Air France won’t let me add it online, saying that part of the return journey is operated by a partner (the LV-LA leg is a codeshare with Delta, while the rest is on AF) and that I can only do it at the Las Vegas airport.
When I go to the Delta website with my booking reference and simulate adding a bag, it clearly states “1st checked bag: Free” and “2nd checked bag... $490!!!!!!”. However, if I simulate the same route on Delta’s site without entering my booking, it shows $75 for the first bag and $100 for the second.
Has anyone been through this before? How did you handle it? Thanks in advance!
