Discussions similar to: Forum croisières italien
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Request for information on CFC cruises
Hello everyone, I’m so happy to be back on Voyage Forum Cruises. I’ve missed this forum for planning my cruises over the past few years. Even though we came back very sick with Covid (diagnosed on disembarkation day) and at first we didn’t want to go on another cruise, the call is too strong, and we’re thinking of going again at the end of the year… 😎 After a big disappointment with COSTA (we were on the DIANANT) that couldn’t be resolved, we switched to MSC in Yacht Club and recently with our kids and grandkids in an Auréa Balcony cabin. But I have to admit, MSC’s dining options don’t suit me as well as COSTA’s. For the end of the year, I’m torn between Costa Toscana and CFC. Could someone give me info on the latter when traveling in a suite? Apart from the cabin size, no details are provided (dedicated restaurant, for example?). See you soon on the forum.
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Stopovers during the Costa Deliziosa cruise in May 2025
Hi everyone, I’m so glad VOYAGE FORUM is back up—it’s such a lifesaver for us travelers!! Next May, I’ll be going on a cruise on the COSTA DELIZIOSA with stopovers in SPLIT, DUBROVNIK, KOTOR, CORFU, KATAKOLON, and BARI. Since the forum closed during COVID, all the discussions stopped at the same time. So, I’d love to hear from anyone who’s done this cruise to share some tips about the stopovers. Thanks in advance for your help!
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Cruise departing from Le Havre: what to see?
Hi everyone, I’m so happy Voyage Forum is back online. This is perfect timing since we’re leaving on November 28th for a cruise departing from Le Havre (Southampton, Zeebrugge, Rotterdam, Hamburg). Could you share some info on the distances from the ports to the city centers, sights to see, etc.? Thanks so much, and see you soon!
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MSC Lirica Cruise in April 2025 with stops in Kotor, Mykonos, Santorini, and Ancona
Hello everyone, So happy to be back on this Forum! We’re heading off on another cruise—our 7th—after a 5-year break... We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona. Could you help me plan the stops by sharing tips, tricks, and advice? For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves. Thanks in advance to everyone, and looking forward to chatting with you all!
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Mediterranean Cruise on the Tosca Toscana
Hi there, I’m going on a cruise in March, sailing the Mediterranean on the Tosca Toscana. I’d love to hear your great tips for life on board and for the different stops: Barcelona, Rome, Palermo, and Civitavecchia. Thanks in advance!
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Lisbon/Galveston Transatlantic Review – NCL Viva in The Haven
Hi everyone, Okay, here I go—I haven’t done a cruise review in ages, and even longer since I’ve posted one on this forum. So, this is kinda your fault, Catherine, if I’m getting back into it... I just hope I haven’t lost my touch!

It’s a transatlantic cruise, so there are a lot of sea days. That means this review will mostly focus on the ship, especially the "Haven" section, which doesn’t get much coverage on this forum. There’ll definitely be some comparisons with MSC’s Yacht Club, since they’re direct competitors.

This will be my third cruise with NCL—a company I really love—but my first in The Haven.

My two previous cruises were on smaller ships: the NCL Sun for the Chilean fjords and the NCL Spirit in February 2025 in Asia, departing from Taiwan and arriving in Korea. I *loved* the Spirit.

Alright, let’s get started!

This trip was booked almost last-minute in early October for late November, after I had to cut short my August trip for medical reasons.

At first, when I looked at this cruise, I hadn’t specifically decided to go for The Haven. I wanted a relaxing cruise but still with destinations I hadn’t been to before. I kinda stumbled upon this one, and the itinerary appealed to me. I also found the balcony cabin price pretty good—around 2800 € for a balcony cabin (for two), all-inclusive package included. Not including flights, of course. In the end, we decided to try The Haven (obviously not the same price), but I think we got a great deal for the promised perks.

Itinerary: Departure from Lisbon, arrival in Galveston, Texas. Stops: St. Martin, St. Thomas, La Romana, Cabo Rojo, Falmouth in Jamaica.
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Your experiences with AIDA cruises
Over ten years ago, we took a cruise on the Costa ROMANTICA. Since then, we’ve never had the pleasure of finding another company for a cruise in the Indian Ocean with stops in Réunion, Mauritius, the Seychelles, and Madagascar. I recently discovered on this site that the German company AIDA offers the exact same cruise in December! But we don’t speak German and don’t know this company at all. Thanks if you can give us any insights about the ship *Stella* and the quality of their services
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Cruise Canceled on the Celebrity Infinity
Hi everyone, Here’s a little story about what happened to me—I was supposed to go on a cruise on the CELEBRITY INFINITY on February 16th, but nothing went as planned 😕 We left for Athens on February 14th, had a good flight, and stayed at the same hotel as last year, the PHIDIAS PIRAEUS HOTEL, which we really liked. But this year, it was disappointing—no upgrade from BOOKING, so a smaller room and, above all, noisy because of a compressor sound.... Anyway, we arrived in the late afternoon, took a walk, and found a really nice restaurant in the pedestrian streets of Piraeus. The next day, the 15th, we maybe thought about going to the island of Aegina, but we got up a little too late, so we just went for a walk. We came back to the hotel for a break, then got ready for a massage I had booked online. I absentmindedly checked my phone… an email from CELEBRITY announcing the cancellation of the cruise!!! That’s a first for us—we were a little shocked by the news 😕 TO BE CONTINUED....
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Costa Deliziosa Cruise Review – Feedback for Future Cruisers
I’ve just returned from a cruise on the COSTA DELIZIOSA and wanted to share my thoughts for anyone considering this cruise line.

**Boarding in VENICE:** AVOID – it took a total of 3 hours before we could finally board!

**CABINS:** Our group had booked cabins with portholes. These were on the first deck, around cabins 1230 to 1257, and they were fine—no complaints. BUT some of us had cabins in the 13xx range, and that was a completely different story. These were right next to the engines, with an UNBEARABLE noise level!!! Those guests had to fight to get their cabins changed. One couple, after two days of hassle and endless discussions, finally got a balcony cabin. However, another couple was DOWNGRADED to a tiny INTERIOR CABIN—even though they had originally booked a porthole cabin!

COSTA clearly doesn’t care about its customers. Of course, these guests are still pursuing compensation, but their cruise was ruined.

Now, let’s talk about meals, the MY DRINK package, and the shows.

**Self-service meals:** NOT GREAT AT ALL. The buffets were chaotic—no pizza buffets like on MSC (because if you want pizza, you have to pay for it!). No pasta buffets either, unlike MSC.

**Restaurant meals:** Overall, they were okay, but whatever you do, don’t order the "3 Chefs" dishes—you’ll be very disappointed! And if you dine at the 3 Chefs restaurant, the menu costs 59 €!

**MY DRINK package:** In theory, ALL DRINKS ARE INCLUDED except for certain alcohols. They leave a large bottle of mineral water in your cabin, but if you drink it, they charge you for it despite the package. And on top of that, you’re only allowed 7 small bottles of water, while the number of alcoholic or non-alcoholic cocktails is unlimited?????

**SHOWS:** HUGE DISAPPOINTMENT! They only lasted half an hour, with no elaborate costumes, no real choreography—just one or two singers or a juggler on stage performing the entire evening’s show.

And the sound system? UNBEARABLE—so loud!

We had dinner during the second seating—which we really didn’t appreciate—and since meals ended at 10:30 PM, we’d look for a quiet spot afterward, but there wasn’t one! Music was blasting everywhere, and it was WAY too loud!

Another issue: The satisfaction survey. **Would you recommend COSTA to your friends and family?** Then the presenter gives you this whole speech about how the staff works 24/7 and that if you say you’re not satisfied, you’re punishing the hardworking crew. It’s emotional blackmail—unbelievable!!!

The staff, though, was absolutely lovely—housekeeping, waiters, everyone was so kind!

**Final verdict:** NEVER AGAIN with COSTA. For them, it’s all about MAXIMIZING PROFITS. If I ever go on another cruise, it’ll be with MSC or another line.
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Review of a magnificent cruise in the Pacific Islands with the Royal Princess
Great to see VF back in action! However, is it normal that we can’t upload more than 10 photos per post? If so, that’s a real shame!

Looks like I’m the first to post a review, but I’m sure others will follow to keep this forum—our forum—alive. Once again, a BIG thank you for bringing it back!

I got home yesterday but still can’t sleep, so I’d rather share this amazing cruise I just took on the Royal Princess.

Last year, I did almost the same itinerary on the Ovation OTS (Royal Caribbean), and it was mixed at best—let’s just say it was disappointing.

The itinerary: - Los Angeles - 5 days at sea - Honolulu - Hilo (replaced by Kona) - 5 days at sea - Papeete - Papeete - Moorea - 3 days at sea - Pago Pago (Samoa Islands) = canceled - 1 day at sea - International Date Line crossing - 1 day at sea - Tauranga - Tauranga - Auckland

I booked this cruise over a year in advance through the Logitravel agency. I chose a Balcony Category D cabin because the Cat B cabins on this ship class don’t have a sofa. I like having a couch in the cabin so I don’t have to sit directly on the bed when I come in.

My last cruise with Princess was years ago, and after last year’s disappointment with Royal Caribbean (Ovation OTS), I decided to give Princess another try. Not only did I love the itinerary, but the cruise was longer, and there was a new port for me—Pago Pago—which unfortunately got canceled.

Honestly, I can tell you I didn’t regret my choice for a second—this cruise will stay with me forever. Everything, or almost everything, was PERFECT!

After Oceania, I’d rank Princess in second place, and I think their service is a notch above Celebrity. You’ll see why as you read this review.

From what I remember, Catherine Isa and others have already tried this ship class and loved it.

Here we go! Day 1: Departure from Roissy to Los Angeles on an Air France flight.





Last year, I flew Air Tahiti Nui (ATN) for the same route, and I can tell you it was WAY better than AF in terms of comfort and service. Unfortunately, ATN now flies very few routes to Los Angeles, preferring to transit through Seattle to get to Papeete. So, I had to go with AF. Back in 2018, I did a Paris/Papeete flight with AF and was a bit disappointed with the 24-hour journey. Anyway!

During this flight, we had one meal and a snack before landing in LA. Drinks were available throughout the flight. We arrived on time in LA.

Before taking off from Roissy, I downloaded the MPC (Mobile Passport Control) app—a mobile app for travelers with an ESTA to save time at customs (only for those returning to the U.S. at least a second time). It lets eligible travelers skip the long lines at customs when arriving in the U.S. After filling out a form and answering a few questions about your trip in advance, you get a ticket that lets you access a special line with shorter wait times. Unfortunately, I didn’t get the ticket, so I had to wait in the regular line. Thirty minutes later, I got the ticket, but it was too late—I was already in the visitor line. It took us 1.5 hours to get through immigration.

Since I’m traveling again in January next year, I’ll try MPC again to see if it works.

After leaving the airport, I took a taxi to my hotel on Hollywood Blvd, but the driver tried to scam me to make more money. Last year, the same ride cost $50, but this time, he took a long detour to run up the meter. When I saw it hit $80, I told him that last year the same trip cost $50, and we weren’t even there yet. He said, “You’re going to a hotel on Hollywood Blvd, and you’re quibbling over a few dollars?” I told him I wouldn’t pay that much because I saw he took a longer route (via Google Maps), and if needed, I’d call the police. Then he said, “Let’s work something out.” I told him I’d pay $50, just like last year—not a cent more. When we arrived, he said, “Give me $60, and we’ll call it even.” So, I gave him $60. If I hadn’t said anything, he would’ve charged me over $100. Oh well!

Our hotel (Lowes Hotel) is on Hollywood Blvd. It’s a really nice hotel with a rooftop pool. That said, it’s not worth 330 € per night plus 30 € per person for breakfast. But since we’re on Hollywood Blvd, everything’s overpriced.













We checked into our room with a view of the Hollywood Sign (as requested). We dropped off our things, then relaxed by the pool with a drink before taking a stroll down Hollywood Blvd.





That evening, we went to dinner at the Roosevelt Hotel, just 100 meters from our hotel—a legendary Hollywood hotel where Marilyn Monroe used to stay regularly. In fact, her suite still bears her name. Honestly, the hotel is really old, and I didn’t think much of it—or the dinner. We headed back to our hotel for a good night’s sleep because tomorrow we had a tour booked to see the stars’ houses and Beverly Hills.

To be continued: Beverly Hills/Hollywood tour and embarkation.
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Review of a Mediterranean cruise on the Splendida and 24 hours in Venice – October 2024
Hi everyone,

What a joy to be back here and pick up where we left off after all these months of hiatus.

I hope you’ll enjoy the story of this little trip around the Eastern Mediterranean. This cruise was the perfect way to satisfy our longing to return to Greece and Istanbul. The end of the season, until late November, is the best time to visit the Mediterranean in my opinion—when climate disruptions don’t get in the way.

Departing from Trieste, our stops were Katakolon, Piraeus, Kusadasi, Istanbul, Corfu, and Bari, before returning to Trieste and then Venice, where we planned a very short 24-hour stay.

We left home at 6:15 AM—our first cruise departure since moving to Normandy. What I miss most about living in the Gard is how close we were to Marseille Airport. No more hopping over to Marignane in an hour; now we have to plan for a three-hour trip to CDG, even under the best conditions on an early Sunday morning.

It was impossible to book a hotel night before our flight because, starting in April, the Ibis was priced at 450 € per night, and the Mercure was flirting with 800 €—breakfast not included, of course. 😏

I had a feeling there must’ve been a conference or something going on… Turns out, it was just the auto show. They simply adjusted the room prices to match the cost of the cars. 😛

Our flight took us to Venice, where we caught a FlixBus to Trieste. We arrived at Trieste’s train station in the afternoon and walked to our hotel in the city center.

After treating ourselves to an amazing pizza at a restaurant (Di Napoli Maestri Pizzaioli, Via Armando Diaz 10) for a very reasonable price, we enjoyed the mild evening temperature while exploring the stunning buildings of this charming city by night. These magnificent structures are a testament to the city’s past. Trieste became Austrian in 1382 due to its complicated relationship with Venice, and it wasn’t until 1918, at the end of World War I, that it became Italian again. The city’s lighting beautifully highlights the architecture of the buildings.

The terraces were lively, and the atmosphere was so warm and inviting that we wanted to stay out even longer.



But we’d been up since 4 AM, so we were happy to retreat to the quiet of our hotel, located in the pedestrian center just a few steps from the port (Urban Hotel Design—highly recommended).

More to come soon.
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"Tropical Odyssey" CFC Renaissance – November 1st to 22nd, 2025
We’ve just returned from a cruise that my wife and I will remember—unfortunately, not in a good way. There’s so much to say that I’ll proceed chapter by chapter. Pre-Cruise On January 24th, 2025, I booked through a supposedly attentive cruise agent the repositioning cruise of the CFC Renaissance to the French West Indies, initially departing from Le Havre, then from Dunkirk, on November 1st, 2025. The return flight was included in the price of this trip. From January, right after booking, this adventure got off to a bad start. Used to major cruise lines, I asked my agent to reserve a table for 4 at the "Vatel" restaurant for the second seating, and to link this reservation to the cabin of friends traveling with us. First brush-off: "Ask the maître d’ at the restaurant entrance on the first night."

"To govern is to foresee, and to foresee nothing is to head for disaster," as Émile de Girardin said.

Following this maxim, in February, I started looking for transportation to Le Havre, which was initially the departure port. Then, I asked the travel agent which airport the return flight would land at. I knew flights from Pointe-à-Pitre to Paris served both main Parisian airports. Here, I found myself like a ping-pong ball between the cruise agent and CFC: The cruise agent said, "Ask CFC," and CFC replied, "No, your agent is your intermediary—ask them." It went back and forth like that. Impossible to pre-book the flight that would take us back to our final destination. During the summer, we learned that the departure port was no longer Le Havre but Dunkirk. We canceled our transfers to Le Havre but, of course, lost the cost of the reservations. Meanwhile, we purchased our "Beverage" package—we chose the "Fraîcheur" option, which included all non-alcoholic cocktails, canned sodas, fruit juices, bottled water, and regular coffees. This detail is important for the rest of the story. Every month, I followed up to find out the return airport. Nothing until October 28th (3 days before departure), when CFC finally informed me it was Orly, along with the flight number and time. Of course, on top of booking at full price, I had to arrange my final transfer home. Since I had very little time before the return flight, I had to book an Uber in a rush for the Orly/CDG transfer. Right after, we were told that our first stop in Lisbon—the most anticipated for many cruisers—had been canceled due to a strike at the port of Lisbon and replaced with Vigo, Spain. A completely unremarkable stop—nothing outstanding. As you can see, the prelude was already problematic, yet we’re far from reaching the peak of our disappointments. .......... to be continued soon.
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One-Day Visit on the Renaissance in May 2025 – CFC Cruise
Hi everyone,

We were offered a visit to the Renaissance by the new CFC cruise line through Croisiland. After reading all the reviews—some very harsh, others glowing—I wanted to form my own opinion without having to book a full cruise to test it out. This visit to the ship at the port of Le Havre for 49 € per person came at the perfect time, even if I’m a bit put off by having to pay for a ship tour. That’s not how it usually works with other cruise lines, as far as I know.

The Renaissance is a former Holland America Line ship, built in 1993 and renovated in 2023. We’re familiar with this style of ship since we took a long cruise in Polynesia in 2014 on one of its sister ships, the MS Statendam. We remember it as a charming small ship with a lovely pool terrace at the very back.

Off we went this morning for a relaxing day on a ship—always a nice change!

The Pont de Normandie is the last elegant structure you see before entering the vast and rather smelly port area of Le Havre.



The area around the port where the Renaissance is docked is total chaos—cars everywhere and only a handful of taxis. We were supposed to have a reserved parking spot in front of the terminal (we’d even given them our car model and license plate), but we were denied entry. There’s no paved public parking, so we left the car on a vacant lot.



CFC was officially acquired by the British cruise line Ambassador Cruise Line in January 2025. Ambassador Cruise Line, launched in 2010, already owns two ships of the same type and age. They wasted no time repainting the funnel in their new colors.



The line of passengers disembarking and waiting for taxis is endless... and taxis are trickling in. Is this the aftermath of yesterday’s strike, or is this the norm in this port? Either way, I feel bad for the poor travelers waiting—it’s going to be a long haul. Many are leaving on foot, dragging their suitcases. Compared to the port of Marseille, this is pretty dismal.



Forty spots were available for this visit organized by Croisiland, but we ran into a good hundred people at the meet-up. A group from the AVF (Accueil des Villes Françaises) of Le Havre will be joining us. Our Croisiland group consists of twelve people, if I counted right.

Security clearance is done alphabetically, and we quickly board the ship. Now we’re getting to the heart of the matter.

To be continued...
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Delighted review of my MSC Virtuosa cruise from April 5 to 19, 2026
Hi everyone,

As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.

As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.

So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.

While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*

I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.

I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.

I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...

This cruise was really about relaxing, even if it’s not the kind of trip we usually take.

First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.

It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*

Here’s the itinerary:

Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre



But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.

Departure and boarding details to come
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Mediterranean Costa Cruise - Great Tips for Excursions
Hi everyone, I’m new to this forum and I’m going on a Costa cruise in three weeks with my family (there’ll be 14 of us in total). The planned stops are: Barcelona, Palma, Ibiza, Palermo, Rome, and Savona. Given the high cost of the excursions offered by Costa, I’m looking for tips and great deals. In your opinion, what are the best excursions to do at these stops? Which sites shouldn’t be missed? Thanks in advance for your recommendations.

SANDRINE🙂
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Tips for MSC Splendida cruise
Hi everyone,

Would you have any tips for excursions on the MSC Splendida cruise: Marseille / Livorno / Cagliari / Palermo / Malta / Barcelona

Is it possible to do some excursions on our own?

Thanks in advance,

Have a great evening

Patrick
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Have you ever booked directly on an American site?
Hi there... I’m wondering how to book a cruise on the Celebrity Ascent. On the American site, everything is detailed—you can choose your cabin... After checking with a travel agency, they’re offering me a "guaranteed" cabin!!😮 And I have to pay the "service fees" right away. If I book directly on the American site, are there any extra fees for currency exchange? Thanks for your replies! Have a great day! Gerty5
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VoyageForum Members' 2025 Cruise Departure Calendar
hi everyone I’ll go ahead and restart the cruise calendar for 2025 for now. It can give people ideas and might help members meet up!

Two essential rules: don’t “quote” the calendar when replying—this’ll avoid any confusion and if you can, list your cruise in this example format: enter the month first, then date /username / SHIP / number of days / destination / departure port

FEBRUARY

14/02- poupou10 / CELEBRITY INFINITY /11 days / Greece Turkey Cyprus / Piraeus (Athens) AUGUST 01/08- poupou10 / REGAL PRINCESS /13 days / British Isles / Southampton YOUR TURN 😉 NUMBER OF CRUISES 2025: 2 JANUARY FEBRUARY 14/02- poupou10 / CELEBRITY INFINITY /11 days / Greece Turkey Cyprus / Piraeus (Athens) MARCH APRIL MAY JUNE JULY AUGUST 01/08- poupou10 / REGAL PRINCESS /13 days / British Isles / Southampton SEPTEMBER OCTOBER NOVEMBER DECEMBER
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Negative experience feedback with Croisières.fr
Short version: I booked through Croisières.fr, and everything went smoothly until my order was confirmed. When I requested a date change—due to administrative reasons—the sales rep initially assured me the fee would be 50 € per person, but then demanded 600 € (negotiated down to 338 €), even though the price remained unchanged. On top of that, Paul, the sales rep, was dishonest, claiming that drinks (excluding alcohol) were included and that there were "all-inclusive" packages for alcoholic beverages, which is completely false. All drinks—even water—are charged onboard. I had also requested a cabin with two separate beds to travel with my mother, a request that wasn’t honored, forcing me to sleep on a small couch. To make matters worse, all my emails and calls to customer service were ignored or handled carelessly. While the cruise itself was satisfactory—thanks to Costa for the onboard organization—I recommend booking directly with Costa to avoid these bad surprises with Croisières.fr.

Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.

The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.

I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.

I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.

That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.
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Request for Information on Booking Cruises
Hello everyone,

What a great forum this is! Someone recommended it to me during my last cruise (my first one, too).

After that amazing trip in January this year, I’d love to go again.

But I’d like to know how to negotiate and which travel or booking agency to use to get the best prices. Normally, I book either in Switzerland (very expensive) or directly with MSC, but I’ve been told not to do that. So, I’m here to find the best way to book with MSC. As for dates, I’m pretty flexible, and my departure point—since I live in Switzerland—would be Genoa, Marseille, or somewhere near Rome.

Thanks in advance for all your future responses!

Best regards, Robert
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French-speaking guide taxis
Hi everyone! So happy to be back on this forum—it’s helped me so much before, and I’m thrilled it’s open again! 🙂 I’m currently planning a new cruise for early December and I’d love to know if you can recommend any French-speaking guide taxis in Genoa, Naples, Palermo, Tunis, and Barcelona. A friend joining us has some difficulty walking (but isn’t in a wheelchair), and do you happen to know their rates for about 6 hours? Thanks in advance for your tips!
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MSC World Europa in November 2024
Hi everyone, just wanted to say how happy I am to be back on this forum—it really helped me out on my previous trips. I’ve missed it these past few years, so thanks for bringing it back to life! Long live Voyage Forum! We’re boarding the MSC World Europa next month. I’d love to hear any tips or see photos from anyone who’s already been on this ship. We’ll be in cabin 14135 if anyone’s been in the same one. Thanks in advance! Seb
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MSC Referral
contact me to get referred at MSC, for your first cruise or if you haven't traveled with MSC in over 5 years
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