Short version: I booked through Croisières.fr, and everything went smoothly until my order was confirmed. When I requested a date change—due to administrative reasons—the sales rep initially assured me the fee would be 50 € per person, but then demanded 600 € (negotiated down to 338 €), even though the price remained unchanged. On top of that, Paul, the sales rep, was dishonest, claiming that drinks (excluding alcohol) were included and that there were "all-inclusive" packages for alcoholic beverages, which is completely false. All drinks—even water—are charged onboard. I had also requested a cabin with two separate beds to travel with my mother, a request that wasn’t honored, forcing me to sleep on a small couch. To make matters worse, all my emails and calls to customer service were ignored or handled carelessly. While the cruise itself was satisfactory—thanks to Costa for the onboard organization—I recommend booking directly with Costa to avoid these bad surprises with Croisières.fr.

Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.

The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.

I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.

I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.

That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.

We’ve just returned from a cruise that my wife and I will remember—unfortunately, not in a good way. There’s so much to say that I’ll proceed chapter by chapter. Pre-Cruise On January 24th, 2025, I booked through a supposedly attentive cruise agent the repositioning cruise of the CFC Renaissance to the French West Indies, initially departing from Le Havre, then from Dunkirk, on November 1st, 2025. The return flight was included in the price of this trip. From January, right after booking, this adventure got off to a bad start. Used to major cruise lines, I asked my agent to reserve a table for 4 at the "Vatel" restaurant for the second seating, and to link this reservation to the cabin of friends traveling with us. First brush-off: "Ask the maître d’ at the restaurant entrance on the first night."

"To govern is to foresee, and to foresee nothing is to head for disaster," as Émile de Girardin said.

Following this maxim, in February, I started looking for transportation to Le Havre, which was initially the departure port. Then, I asked the travel agent which airport the return flight would land at. I knew flights from Pointe-à-Pitre to Paris served both main Parisian airports. Here, I found myself like a ping-pong ball between the cruise agent and CFC: The cruise agent said, "Ask CFC," and CFC replied, "No, your agent is your intermediary—ask them." It went back and forth like that. Impossible to pre-book the flight that would take us back to our final destination. During the summer, we learned that the departure port was no longer Le Havre but Dunkirk. We canceled our transfers to Le Havre but, of course, lost the cost of the reservations. Meanwhile, we purchased our "Beverage" package—we chose the "Fraîcheur" option, which included all non-alcoholic cocktails, canned sodas, fruit juices, bottled water, and regular coffees. This detail is important for the rest of the story. Every month, I followed up to find out the return airport. Nothing until October 28th (3 days before departure), when CFC finally informed me it was Orly, along with the flight number and time. Of course, on top of booking at full price, I had to arrange my final transfer home. Since I had very little time before the return flight, I had to book an Uber in a rush for the Orly/CDG transfer. Right after, we were told that our first stop in Lisbon—the most anticipated for many cruisers—had been canceled due to a strike at the port of Lisbon and replaced with Vigo, Spain. A completely unremarkable stop—nothing outstanding. As you can see, the prelude was already problematic, yet we’re far from reaching the peak of our disappointments. .......... to be continued soon.

Hi everyone, I’m starting to look into small solo cruises, for now in November. It’s my first cruise, so I’m a bit nervous. Anyone potentially interested in 7 days in Italy, Tunisia, and Spain? If you’ve got any tips, I’d love to hear them. Looking forward to reading your replies

😉Hi there, A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk. I booked this package to test the boat and onboard services for myself. I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…

Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.

We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.

We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…

It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.

I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED

Hi there... I’m wondering how to book a cruise on the Celebrity Ascent. On the American site, everything is detailed—you can choose your cabin... After checking with a travel agency, they’re offering me a "guaranteed" cabin!!😮 And I have to pay the "service fees" right away. If I book directly on the American site, are there any extra fees for currency exchange? Thanks for your replies! Have a great day! Gerty5

Hi there, We’re planning an MSC cruise departing from Dubai. On MSC’s website, it says we need to take out health insurance for Doha. The issue is that some insurers are asking if we’ve got a visa, but French citizens don’t need one. Has anyone had a layover in Doha? What’s the deal with this health insurance? Thanks so much!

Nicko Cruise notified me today about an 8 €/night/person fuel surcharge for my river cruise in July 2026. On their website, they also list 10 €/night/person for ocean cruises.

There's a Black Friday deal called the "Tuatea Pass 7 islands 30 days" for 20,000 XPF on Apetahi Express's website. I'd like to know the conditions of this offer. Will I be able to use this pass in June and July 2026, and can I take any boat? Also, how do I book the boat tickets? Thanks for getting back to me quickly, as this offer is only valid for a few days. I’ve contacted Apetahi Express and Tuatea, but they’re not responding to my questions.

Hello, We’re sailing on the Norwegian Viva from Lisbon to Galveston. From what I’ve read on the NCL site, there’s no formal night; is that correct? If so, that’ll lighten the suitcase! 😊 The ship stops in Cabo Rojo in the Dominican Republic, and I haven’t found much info on this stop—it seems to be recent. I’m thinking of just heading to the seaside near the ship, but if you’ve got another **bon plan**, I’m all ears. Same for La Romana: last time we went to Bayahibe Beach, so if you’ve got another idea... Thanks in advance!

Hello, We’re taking a cruise to Northern Europe with a stop in SOUTHAMPTON. We’d like to visit the Stonehenge site. Is it possible to get there on our own (my husband is a wheelchair user), since the MSC excursion to Salisbury is priced at 127 € per person? There’s also a stop in Rotterdam, and it seems there’s a "miniature village to visit" nearby. Has anyone here been there, and if so, how did you get there? Thanks so much for your tips. Mum49

Hello, We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière"). When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi. I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land. Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers. As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago). So, I’d love to hear from experienced cruisers who’ve been on this ship! Looking forward to seeing the excursion prices, which should be available soon! 😐

Thanks in advance!

Hi everyone, I’m looking for a list that groups the distance between the airport (or train station) and the cruise port for each city where we might embark or disembark. Anyone know of a site? Thanks have a great day

Hi, I’m traveling on the Symphony of the Seas in February 2026 and I’ve purchased the refreshment package.

I’d like to know if we want an alcoholic cocktail, will we pay the difference or the full price of the drink?

Thanks for your replies.

I’m counting on you to help me update my blog escalescroisiere.fr—check out my post here: https://voyageforum.com/forum/renseignements-escales-croisiere-mettre-jour-blog-d10709629/ For moderation: this is where this post is useful, not in the blogs that no one reads.

Hi everyone! We’ve booked a cruise on the Costa Smeralda for early November 2025 (ports of call: Barcelona, Cagliari, Naples, Civitavecchia-Rome, Genoa). This is our first cruise, so I need your help for some sightseeing tips. I checked Costa’s website for excursions, but the prices are pretty steep! I saw that it’s possible to get a Costa Go Round ticket with multiple stops—this seems really practical for some destinations. Has anyone tried it? How does it work? Is it useful for seeing several sites in the city? If you have any tips for sightseeing without blowing our budget for 3 people, I’d love to hear them. Thanks so much! :)

Hi everyone, I’m heading off in May with Costa on the Deliziosa and I’ve got a quick question. Are the excursions cheaper if I book in advance on the website (since I’ve never done it before), or are they the same price if I get them on the ship? Thanks in advance for your answers.

Hi, do you have any info about a layover in Palermo? What can you visit in a few hours?? Thanks everyone

Hi there,

We’ve booked the CFC Viking Legends cruise (departing on 03/31/25), and the excursions have just been posted on the CFC website. What a disappointment... Stop in Copenhagen: 2 excursions offered, one of which includes +1.5 hours of walking Stop in Oslo: 2 excursions, one of which is a hike Stop in Sandnes (Stavanger): 2 excursions, one of which is a hike Lysekil (Sweden): 1 excursion, same as in Kristiansand and Zeebrugge.

We hesitated to book without knowing the excursions in advance, but the itinerary interested us. We were expecting more options for excursions... Since the ship leaves the day before from Zeebrugge, let’s hope there’s still space for the excursions. I’ll share our experience after we return from this first CFC discovery. MUM49

Hi, I couldn’t find it in the existing discussions, but I thought there was a bus from the cruise port to a beach in Olbia—does anyone have any info? We’ll be there on a stopover and only have a few hours. Thanks for your help!

Provence04

I’d like to travel from Budapest, Hungary, to Vienna, Austria, this summer by hydrofoil on the Danube. A one-way trip. Is that possible? What’s the price, the name of the boat company, and where can I book? Thanks

Over ten years ago, we took a cruise on the Costa ROMANTICA. Since then, we’ve never had the pleasure of finding another company for a cruise in the Indian Ocean with stops in Réunion, Mauritius, the Seychelles, and Madagascar. I recently discovered on this site that the German company AIDA offers the exact same cruise in December! But we don’t speak German and don’t know this company at all. Thanks if you can give us any insights about the ship *Stella* and the quality of their services

Hello,

My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.

Hi, We received a promotion from our CFC agency offering cruises at up to 40-100% off, and among other details: CFC organizes parking for departures from Dunkirk. "Unattended parking located about 12 minutes away, fenced off with barriers, at a rate of 10 € per day. Drop off passengers and luggage at the Model Pavilion, and a CFC shuttle will take you from the parking lot to the Model Pavilion every 15-20 minutes. Same for disembarkation. You can book through your agency or on their website. No refunds if the booking is canceled; payment is due at reservation." Have a great day, Guylène PS: Personally, we’d rather keep our vehicle in a free, supervised parking lot and take a taxi to the Model Pavilion.

Hi, I have a stopover in Messina—is it possible to get to Taormina without booking the ship’s excursions?

Hi there! We’d love some tips on organizing stopovers on our own in Santa Cruz de Tenerife, Arrecife, Puerto del Rosario, Santa Cruz de La Palma, Las Palmas, and Funchal. Thanks so much for your help

Hi everyone, I really enjoy traveling by boat, and I usually book directly with the cruise line. At the same time, I get a lot of ads for Croisières.fr, which, as a middleman, offers me the same cruises as the cruise lines themselves. I’d love to know if any of you have booked through them before and if everything went smoothly? Thanks!

Hi everyone, If any of you have taken this ship before, could you tell me if there’s Wi-Fi on board and, if so, what the cost is? I can’t seem to get the info from Rivages du Monde. Thanks, and have a great day!

Hi there,

Does anyone know the agency "Wondercruises" based in Belgium?

I came across a (really interesting) cruise on the Mein Schiff 4, and apparently, no French agencies sell Mein Schiff cruises. After several searches online, only Wondercruises and Seascanner work with them.

The advantage of Wondercruises is that they’re partners with "Flying Blue," and you can earn miles.

I love a good challenge, so why not try out this company—it seems pretty solid!

Best regards,

Alfred

Hi there, I have a layover in Naples in September and have two quick questions: - Does the boat still dock in the city? - Hotel: Could anyone recommend a 3- or 4-star hotel in the city that you’ve personally stayed at (I’m past the age for "editorial recommendations")? Ideally, it’d be close to the "San Carlo" theater, where I need to go in the evening. Thanks everyone! Francis

Hello, we're going on a cruise in August with the Celestyal Journey. During this cruise, we have a one-day stop in Venice. We arrive at Marghera, the new port. Does anyone know how to get to the center of Venice from Marghera, and if anyone has taken this boat before, do they provide shuttles to get there? Thanks for your tips. Best regards