Hi there,
Here’s my feedback after a recent trip to Ethiopia, organized with a local guide.
Despite a signed quote, months of prep exchanges (over eight months!), and phone calls right up to departure day, the guide didn’t honor the commitments we’d agreed on.
Haile Haftu FANUAILE, manager of the agency www.charmethiopiantours.com—who we’d organized everything with—didn’t meet us as promised when we arrived in Addis Ababa. Without any warning, he sent a different guide to accompany us for the entire trip (with a flimsy excuse).
Several parts of the signed quote weren’t respected:
– Services included in the quote but not provided on-site (meals, water),
– Hotels we’d chosen, booked, and paid for were swapped for lower-category places,
– Visits were canceled because the timing wasn’t calculated properly,
– One stop on the itinerary was dropped without any reason or explanation.
We’d paid a deposit for domestic flights, with a promise to refund any overpayment. A month after returning, 150 € per person (there were three of us) still hasn’t been refunded.
I’m sharing this to warn fellow travelers about the importance of solid guarantees to ensure contracts are actually honored. Double-check everything before committing!
Wishing everyone safe and smooth travel prep—Ethiopia is an incredible country!
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Hello,
Feedback following a recent trip to Ethiopia, organized with a local guide.
Despite a signed quote, numerous preparatory exchanges over eight months, and phone calls right up until the day of departure, the guide did not fulfill his commitments.
Haile Haftu FANUAILE, manager of the agency www.charmethiopiantours.com with whom we had organized everything, did not meet us as agreed upon our arrival in Addis Ababa; without warning us, he sent another guide in his place to accompany us throughout the trip (with a bogus excuse).
Several points in the signed quote were not honored:
– services included in the quote but not provided on site (meals, water),
– hotels chosen, booked, and paid for, replaced by lower-category establishments,
– visits canceled due to lack of time, which had not been calculated correctly,
– one stop on the itinerary canceled without reason or explanation.
A deposit had been paid for the booking of domestic flights, with a commitment to refund the overpayment.
To date, one month after our return, 150 € per person (there were three of us) has still not been refunded.
This testimony is intended to alert travelers to the importance of solid guarantees for contracts that are actually honored, so that everyone can be extra vigilant before committing.
Good luck with your travel preparations, everyone.
Ethiopia is an extraordinary country!
