We’ve been using Airbnb’s services for years during our trips across Europe, mainly in France. We were pretty happy with it, but we’d never needed to contact them (we only booked with Superhosts) before the Covid-19 pandemic hit.
Airbnb introduced a "Force Majeure and Coronavirus (COVID-19) Policy." This policy states (the BOLD is mine) "Bookings for Airbnb stays and experiences made on or before March 14, 2020, with a check-in date between March 14, 2020, and June 15, 2020, may be canceled before the check-in date. As a result, travelers who cancel in accordance with our Policy will receive, at their discretion, a travel credit or a full refund. Hosts can cancel in accordance with our Policy without fees or impact on their Superhost status, and Airbnb will issue a refund or travel credit for an amount including all service fees."
Since we complied with their policy, we were able to get refunds for 4 out of 5 bookings—MINUS the service fees, which they credited back to us with a useless expiration date of December 30, 2020, knowing full well we won’t be able to travel this year. :-(
However... NOWHERE in this policy do they mention that these cancellation terms are tied to the listing’s cancellation policy at the time of booking. They only refer to the "Force Majeure and Coronavirus (COVID-19) Policy." So for the 5th booking, since we only had 48 hours to cancel without fees, they’re "offering" us... $11.23 back on a $349.19 deposit! Of course, we also have the "option" to accept a credit for the full amount... to be used by December 30, 2021 (oh, that’s *so* much better, right?). Except, how is it fair that WE are penalized because not only are we under travel restrictions, but the HOSTS of this booking CAN’T HOST US?
We’ll have to go along with their bad faith (those 2020 expiration dates), and hosts who work with Airbnb should expect to lose customers they might’ve seen again once travel resumes... but they can forget about us—that’s for sure.
Miscellaneous
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Showing 151–152 of 152 discussions in English.
Vrrrrrm, vrmmmm! (phone on vibrate)
"Hi Mamido, it's Clémence." Clémence, 5 years old, is a giggly, cheerful little girl and the queen of mischief.
"Mom says we're coming to your place until the holidays because we're on vacation tonight."
"Yes, I know. She asked me—do you know why?" "Because of the croronavirus." "And do you know what that is?"
"Oh yeah, at school Théo told me it's like a louse that doesn't itch, that doesn't get in your head but in your lungs, that it's all round with red bumps like raspberries, and that it makes old people die."
"Your friend knows a lot of things."
"His dad showed him a microscope picture, and you—are you old?" "What do you think?" "Well, yeah, but only a little because you always leave on your motorcycle to travel. Are you going traveling?"
"No, because you're coming with your brother and sister."
"Can we go to the little bridge to look for frog eggs? You remember, there were some last year, and we'll make them grow and put the baby frogs in the washhouse, and we'll also make boats to put in the stream so they can go to the sea." "That's a great idea." "And you'll make me the model in print letters so I can write which country my boat is going to." "Where do you want your boat to go?" "To the land of pandas—is it far?" "Oh yes, very far." "Then we have to make the boat strong so it doesn't sink." "Promise, we'll have so much fun." "Mom says in some countries they wear masks. Do you still have the chicken, rabbit, and pig masks in the attic? Can we wear them like that?"
"You know, here there are only trees, birds, and fields—we'll do whatever we want."
"Mom's calling me."
Click, she hangs up, and I laugh.
"Hi Mamido, it's Clémence." Clémence, 5 years old, is a giggly, cheerful little girl and the queen of mischief.
"Mom says we're coming to your place until the holidays because we're on vacation tonight."
"Yes, I know. She asked me—do you know why?" "Because of the croronavirus." "And do you know what that is?"
"Oh yeah, at school Théo told me it's like a louse that doesn't itch, that doesn't get in your head but in your lungs, that it's all round with red bumps like raspberries, and that it makes old people die."
"Your friend knows a lot of things."
"His dad showed him a microscope picture, and you—are you old?" "What do you think?" "Well, yeah, but only a little because you always leave on your motorcycle to travel. Are you going traveling?"
"No, because you're coming with your brother and sister."
"Can we go to the little bridge to look for frog eggs? You remember, there were some last year, and we'll make them grow and put the baby frogs in the washhouse, and we'll also make boats to put in the stream so they can go to the sea." "That's a great idea." "And you'll make me the model in print letters so I can write which country my boat is going to." "Where do you want your boat to go?" "To the land of pandas—is it far?" "Oh yes, very far." "Then we have to make the boat strong so it doesn't sink." "Promise, we'll have so much fun." "Mom says in some countries they wear masks. Do you still have the chicken, rabbit, and pig masks in the attic? Can we wear them like that?"
"You know, here there are only trees, birds, and fields—we'll do whatever we want."
"Mom's calling me."
Click, she hangs up, and I laugh.
