Layover canceled 4 months before the flight by Lufthansa (page 2 of 2)

Hi there, You mentioned "Booking" as the site where you made your reservation. So your only point of contact is Booking. It’s not looking good!

She can still ask Lufthansa if it’s possible, it doesn’t hurt.

Hi, No! Just a reminder: you’re entitled to compensation if the passenger is informed of the cancellation less than 14 days before (regardless of whether the ticket was bought through an intermediary or not). So, it’s not a good idea—more than 14 days in advance—to let the airline know you’re aware of the cancellation, despite the lack of information from the airline.

Also, in case of a flight cancellation, whether the ticket was bought directly or through an intermediary, the airline is required to offer a choice between: - a refund; - re-routing under comparable transport conditions "as soon as possible"; - re-routing at a later date if that works better for the passenger.

The choice of one of these three options is irrevocable.

If the ticket was bought through an intermediary, the refund will have to go through them, which can be a hassle.

However, the obligation to re-route is exclusively the airline’s responsibility (not the intermediary’s). So, if no re-routing is offered (and, I insist, if no refund has been requested), the passenger can buy a new ticket (same departure and arrival airports, with or without a layover) and demand reimbursement for the price difference from the airline (not the intermediary) + meals and accommodation costs, if applicable, while waiting for the re-routing flight or during an unexpected layover.

These obligations apply regardless of when the passenger was informed of the cancellation.

All of this is in addition to any potential compensation if the passenger was informed less than 14 days before.

Best regards

Additional clarification:

The cancellation and the re-routing offer must be simultaneous.

Best regards