This thread has been translated into English.
Turkish Airlines flight delay and refusal of compensation
Pasfour · 2024-11-08 · Message 41 of 42
Yes, I have all the documents: tickets, invoices, details of the flight delay, copies of all my communications with their responses. I even have a copy of Airlink’s files showing we were definitely booked on the flight.
The lawyer warned me that the hearing could take several months or even longer!
Turkish Airlines flight delay and refusal to compensate
Tatra · 2024-12-10 · Message 42 of 42
I didn’t rush into anything at all, and I never call anyone.
I simply filled out the airline’s complaint form, recapping the facts, providing the details, citing the law you hold dear, and attached a bank account number.
In French; though writing in German, Polish, or Latvian wouldn’t have been an issue.
Problems of this scale aren’t something I take to court: last week, I flew SAS Scandinavian for the first time in 5 years because I’d banned them after they wrongfully refused to "pay" me my miles.
LOT Polish, on the other hand—just mentioning an issue publicly here, giving it visibility, costs them commercially way more than 250 €.
LOT Polish just informed me they’re granting me the 250 € I requested via their simple online claim form.
Thanks to the Polish airline for their professionalism and respect for the rules.
Michel