Denied boarding due to visa with the wrong date (page 3 of 3)

... I still can’t wrap my head around how a visa valid from the 9th of the month wouldn’t be valid on the 10th of the same month, the day of your planned arrival in India. It’s absolutely incomprehensible! Something’s missing. There’s definitely something off here.

This isn’t about a visa (which is stamped in your passport before departure or upon entry into the destination country) but an e-visa or ETA (Electronic Travel Authorization).

Member GINGERS applied for and obtained (via this Indian government website) a 30-day ETA whose validity is only 30 days from the date of issue. Such an ETA therefore allows arrival in India no later than its expiration date. --> See the "Date of expiry of ETA" on around the 10th line of the attached image.

The ETA GINGERS had expired on Sunday, February 9th, while her landing in India was only scheduled for Monday, February 10th. When departing from Paris-CDG on the 9th, she was refused boarding for Chennai (via Abu Dhabi), where she would have been issued a tourist visa for India.

The ETA that GINGERS had expired on Sunday, February 9, while their landing in India was only on Monday the 10th. Departing from Paris-CDG on the 9th, they were therefore denied boarding for Chennai (via Abu Dhabi)...

Oh yeah, for sure—if the visa expired BEFORE entering India, it’s definitely not valid! And as a result, the airline’s job is to refuse boarding to any passenger without a valid visa. I thought the visa expired a day before the planned exit from India!