Payment Issue with Saudi Airlines (page 4 of 7)

Hi Patrick,

Thanks for your reply. I tried contacting them again this morning—same response, and they sent me an email to confirm my booking and say everything’s fine on their end. 🤪 Hopefully, the amount will be debited soon. Fingers crossed!

No worries, let things sort themselves out—enjoy your vacation! 😉

Hello,

I’ve traveled 5 times with Saudia. As long as you have an airline reservation number (PNR), your flight is confirmed—it doesn’t matter if your account has been debited yet or not, it will be before your departure.

You can’t know that—you’ve never had this issue at payment time.

If they FINALLY let us pay at the airport—because that’s what they don’t want, for us to pay there—I hope for their sake it’ll be at the original price...

You also can’t know what happens next, no stress. It’s all good in the system with his PNR.

Hi, I’m in the same boat. Tickets bought on February 25th. As of today, the case is closed by PayPal because the airline didn’t respond after 30 days. Air Saudia tells me everything’s fine on their end. It’s enough to make you pull your hair out!!! I don’t know what else to do. I emailed cr@saudia.com and I’m waiting for a reply...

Hi, You can also get the credits over the phone in French. As far as they're concerned, if everything is okay, then you don't need to do anything.

I’ve dealt with them dozens of times already. Every time, they tell me everything’s fine. But I want to check with another “service” to see what they say too.

There’s only customer service, otherwise you can download the CheckMyTrip app, then enter your 6-character PNR and your name, and that’s where you’ll see everything about your ticket. I’ve already done this with Saudia.

It’s all good for CheckMyTrip

If you see it on Checkmytrip, it means it’s definitely confirmed.

Hi Julie.

Same headache on my end, latest update: I got a response from the ticket I sent to the site’s sales support, quoting: « Dear Saudia Guest, Greetings, Thank you for your inquiry. We value your request and take it into consideration.

We kindly ask you to contact PayPal. Your booking is okay, don’t worry. »

This could indeed serve as proof. It’d be too good to be true to travel “for free” and then be forgotten. That’s the part that’s really bothering me.

How's it going?

How's it going?

How's it going?

How's it going for you?

How's it going?

How's it going for you all?

Hi,

I’ve contacted Saudia’s customer service countless times and never got a proper response. After 30 days, PayPal canceled my payment authorization. So I canceled my tickets with Saudia and booked others with a different airline. It’s been about 3 months since I canceled my tickets with them, and I still haven’t gotten any further responses about the claim tickets I submitted. 😞

Update on the situation:

Saudi contacted me to let me know my payment didn’t go through (no kidding 😏). We tried to redo it so I could keep the same price, but they couldn’t even send me a simple payment link with the amount to settle it. My ticket was canceled, so I rebooked with Qatar. For those in the same boat, I’d advise not waiting and canceling your ticket with this airline.