Review of the CFC RENAISSANCE's 'EN VOGUE' experience (page 5 of 6)

Thanks Isa, I know some of them already, but I’ll reach out to you for more details when my next one is coming up. Thanks, Francis

Hi Isa, I’m picking up the ongoing discussion about CFC. Regarding laundry on CFC, I use laundry wipes, which are really handy when traveling. We’re going on a cruise from Dunkirk for 6 days/5 nights—the Tulip Cruise—because the cabin is on promotion (487 € per person for an inside cabin). We’ll see if there are any noticeable differences compared to the one in March/April 2025. Apparently, it won’t be the young Captain anymore, which is a shame because he was really nice and approachable. What surprised me was having to register my credit card to access the boarding passes... With MSC/COSTA, I always register my card at the counter on embarkation day. I don’t think this is normal in case their CFC site gets hacked... Hopefully, we’ll get a cabin without noisy air conditioning (we’ll be on deck 4 at the back). We’re expecting broken elevators. I’ll share my little review after we return. Have a great evening! Magguy

Hi Guylène, I just got back from a cruise on MSC and didn’t register my credit card to get my boarding pass. Sure, MSC offers it without making it mandatory. Like you, I don’t really like my credit card details floating around. So I did what I usually do—I registered myself and my group of friends (some of whom were first-time cruisers) at the dedicated kiosks. Have a great cruise, and I’m looking forward to your trip report! Francis

Hi Francis, The "catch" with CFC is that if I didn’t enter my credit card numbers, I couldn’t access our boarding passes... Last year, I registered my card at the reception desk on the day of embarkation. Apparently, the weather won’t be great for this cruise—pullovers and pants will be a must. I’ll post my review around 04/21–04/22/26. Have a great day! Mum49

But photos in the fog and soft lighting are always stunning for their evocative power... it’s such a change from sarongs and palm trees...! Have a great cruise. F.

Hi Magguy, I hope you have a great cruise with not too many technical issues... Online credit card registration is mandatory on most cruise lines 😉

For Poupou and 4Ayne (or others 😢)

Isabelle, many passengers in the various groups are saying the same as you—that the pool is freezing and obviously not heated.

I have two written records from the CFC chat confirming that the pool—or even both pools—are heated. So this is a real lie and close to fraud. Like you, the pool is important to me and truly part of the enjoyment of traveling. I fully intend to file a complaint if it’s still cold during my cruise. This is indeed misleading commercial practice (Art. L121-1 of the Consumer Code).

Do you have any advice or tips for this complaint? Should I do it upon return or on board? Should I go through the travel agency, the tourism mediator, or directly with the company? How would you proceed? Thanks

Hi, If I were you, I’d use every means at my disposal. Okay, the travel agency PLANETE CROISIERE, CFC’s partner, probably won’t help you, but don’t hesitate to file a complaint with the cruise line, copying the tourism mediator, the travel agency, and especially the DGCCRF, which always makes an impact. You’ll need proof, so bring a thermometer to measure the water temperature on-site. Then don’t hesitate to tell them you’ll share this experience on social media—they don’t like that—and sometimes, miraculously, they’ll offer you fair compensation in exchange for your silence...

Thanks! So I have to wait until I’m on board?

Yeah, I’m not counting on Planète! Can I claim directly without going through them, even if I bought through an agency?

Well, yeah, you have to be on board, document it with photos, provide proof, etc... The travel agency PLANETE CROISIERE, as useless as they may be, is also responsible, so they should be copied on this.

Well, don’t expect anything from them...

Now, Nathalie, let’s drop this pool issue—I don’t want to waste that much time on it. As you know, heating the pool isn’t exactly my area. Planète already sent an email, and I just followed up. Happy cruising!

Hi Nathalie,

It may not be within their remit to heat the pool, but selling the cruise and anything that might not be suitable is legally their responsibility. The "stop with this pool story, Nathalie" used in the response is a strange way to talk to a customer. And he doesn’t have time to waste!!!! This message is worth keeping.

You should take action against the agency. The mediator only comes into play after that, just before court.

yes.... I didn’t like it.. especially since I have proof from two CFC messages confirming that both pools are heated.

I just did this for you ;)

Great! I already have two, and now here’s a third. Can you manage to copy the time and date because I don’t have that right—I’m not sure if it’s important, but anyway, I’ve had it happen twice, and two other people confirmed it too.

Do you think that’s enough to accuse them of deception and questionable business practices?

It seems to me that the deception is blatant—they're professionals at this. 😉

Good evening Catherine, it’s truly astonishing how far bad faith can go!!! 😉

Hi Isa,

Yes, it’s shocking, and that’s exactly why I really don’t like this company—their behavior is appalling, and their bad faith knows no bounds.

Hi Isa,

Yes, it's shocking, and that's exactly why I really don't like this company. Their behavior is appalling, and their bad faith knows no bounds.

EXACTLY like PLANETE CROISIERE! Birds of a feather!

I’m not giving up on the pool just yet...