Your thoughts on IndiGo airline (page 1 of 2)

Hi there,

Have you ever traveled with this airline? It seems like they have a real monopoly on some destinations and are also much cheaper.

Thank youuuu.

Hi there,

It's a regional and domestic Indian low-cost airline, and the reviews aren't great—frequent delays and pretty basic planes. Of course, all services are extra. You'll see it a lot in Thailand, like in Bangkok and Phuket, coming from major Indian cities. If you're looking for a cheap price, then yes! It also flies from Turkey in old 777s (no entertainment at all). They’ve ordered 30 Airbus A350s outright, plus 70 more to be confirmed later, so they’ll be heading to Western Europe and the US in about 3–4 years.

Thanks Patrick! That’s exactly what I thought I understood.

Hi there,

I travel regularly with IndiGo, an airline that has clean and well-maintained Airbus 320s and 321s. However, you’re only allowed 15 kg of checked baggage on domestic flights (20 or 30 kg on international flights, depending on the destination). My agent always adds an "6E add-on" of 8 kg for me, bringing it to 23 kg, for around 10 €. All drinks and snacks on board are paid.

I once had a big delay due to bad weather in Chennai, but my connecting flight to Colombo (also IndiGo) waited for us for over 3 hours, so I didn’t miss it.

Otherwise, Vistara isn’t bad either, though it’s usually a bit more expensive.

Safe travels

Thanks Babibi. I think for domestic flights, it’s more than enough in terms of comfort, and thanks for the tip about the extra 8kg. Good to know. I’m mainly wondering about a France/India trip.

IndiGo doesn’t fly from Paris, but from Frankfurt, Düsseldorf, Amsterdam, or London... and it seems pretty expensive. Otherwise, Oman Air, Qatar, Air India, or Air France are the easiest options from Paris.

I'm not leaving from Paris... and from where I'm leaving, there's pretty much only IndiGo. The others are at least 300 € more expensive, with crappy schedules. And I've been using Partirou.com for ages—it gives me all the options.

Hi there, IndiGo doesn’t fly from Europe—only from Istanbul using two old 777s leased from Turkish Airlines. They have an agreement with Turkish Airlines to transport passengers to Istanbul to board those 777s, which don’t even have in-flight entertainment screens, even when departing from Paris. So, you’ll have a layover in Istanbul, which could be longer or shorter. They recently ordered 30 A350-900s to start operating in Europe and the US, but that won’t happen for at least another 2-3 years.

True, you have to connect in Istanbul... but IndiGo just ordered 500 Airbus A320s!

https://www.lemonde.fr/economie/article/2023/06/19/airbus-la-compagnie-indienne-indigo-commande-500-a320-record-absolu_6178314_3234.html

Yes for their domestic and regional flights. The A350s are planned for Europe and the USA.😉

Hello,

Have you ever traveled with this airline? It seems they have a real monopoly on certain destinations and are also much cheaper.

Thank youuuu.

Hi Lula, I’m a bit hesitant to reply after my skeptical advice about the validity of your e-visa... But Patrick’s responses, which seem to hold a grudge against Indigo, have led me to share my opinion. Indigo is an EXCELLENT domestic airline that I’ve used many times, as well as for traveling elsewhere in Asia. The value for money is more than good. Comfort on board, and boarding/deboarding that isn’t chaotic like so many other low-cost airlines, especially Air Asia. There’s a fare—I’ve forgotten the name—that’s just a little more expensive than the standard fare, allowing cancellations and/or date changes, and includes a free meal on board. A "meal" might be stretching it. Let’s say it’s something edible—not great, but not bad either. You can’t have your cake and eat it too... They provide good follow-up on any schedule changes. The biggest issue is the 15 kg baggage limit. And they’re super strict, even for just 1 extra kilo. But as mentioned here, for a modest supplement, you can go up to 23 kg. In any case, based on my experience, I find Indigo far superior to Air India in terms of value for money. I don’t earn any royalties from Indigo. For long-haul flights from Europe, when you carefully read the fine print of so-called cheaper airlines, you realize that in the end, for the same services, they all align on a price that’s nearly identical, within a few dozen euros. After that, it’s a matter of personal comfort preference for a flight that’s almost 10 hours.

Thanks Marien!

Super clear, your description.

Hi there, Like all decent airlines, the real issues come to light through customer service/refunds/compensation. IndiGo is one of the worst when it comes to their PAS (Problem After-Service). Air India has recently made huge improvements, and their PAS response time and efficiency are now good—even very good. On that note, Vistara (excellent service, quality, and PAS) has actually merged—well, been absorbed by—Tata (Air India).

Hello Like all decent airlines, problems come to light through customer service/refunds/compensation. IndiGo is among the worst when it comes to its CSP (Customer Service Post-Issue). Air India has recently made huge efforts, and the response time and efficiency of its CSP are good, even very good. On that note, Vistara (excellent service, performance, and CSP) has actually merged—it was absorbed by Tata (Air India).

Personally, I’ve never had any issues with IndiGo for canceled flight refunds, and I’ve canceled trips more than once. Refunded in under 24 hours without any discussion. On the other hand, lots of problems with AIR FRANCE, a supposedly reliable airline. They scammed me out of over 2000 € for a ticket cancellation that should’ve been hassle-free. I never managed to get that money back. I shared this story a while ago in another discussion. No trust in Air India.

As far as I'm concerned, in October/November 2023, I took all my domestic flights without any issues with IndiGo. The only restriction is the 15 kg baggage weight limit. That said, excess baggage fees aren’t expensive, so you can easily go over the limit.

As far as I'm concerned, in October/November 2023, I took all my domestic flights without any issues with IndiGo. The only restriction is the 15 kg baggage weight limit. That said, excess baggage isn't expensive, so you can easily go over the limit.

Hi there, and thanks for your feedback.

Thanks for your reply! And for the details about the weight.

From what I remember, in Jodhpur for a flight to Mumbai, my checked baggage was 3 kg over the allowed limit, and it cost me around 3 €. I’ve heard that some travelers with excess weight over 15 kg weren’t even charged! It seems to depend on how busy the check-in counters are—so during peak departures, agents might rush through passengers...

Hi there

Here are some reviews about Indigo: https://flight-report.com/en/airline/13933/indigo/

ok, thanks a lot.