Issue booking on SATENA's website

Hi, I’m trying to book 2 flight tickets on SATENA’s website. After entering my personal details, it asks for: "Business name, fiscal identification and fiscal ID"... and I can’t skip this step. Can anyone help me out? Thanks in advance

Hi! I actually did a simulation—you have to fill in the fields... In the first one, I put my name as it appears on my passport. In the second one, when you click on it, there are 4 options—I just picked one at random. For the third field, the tax ID, I put 8 random digits in the box, and it worked! (This risky solution might have consequences, though?) Now I just have to pay by Visa or Mastercard. Is it possible to contact the company via WhatsApp?

Thanks for the suggestion. I contacted them via WhatsApp, but the automated responses aren’t much help..... I don’t dare confirm anything or pay for nothing!

Hi there, I just tried it too (on the Spanish page). I entered Francia as the booking country with my phone number 33 06...... At the end (before payment), I was first asked for "nombre"—so my name— then "tipo de documento fiscal"—so passport— and third, "Numero documento fiscal"—so passport number. After that, I reached the payment page (click on payU). Hope this helps!

Thanks so much for trying... I just did the same, but in the end, the site didn’t accept my bank card. I don’t know what to do because it’s a flight I want to take the day after we arrive in Colombia, after spending a night near the airport in Bogotá. I’m worried there won’t be any seats left since they’re small planes....

In this case, maybe follow the advice from "monvoyageencolombie.com" below:

Great tip Online payments on Colombian websites

Payment rejections happen frequently when trying to pay online. For example, this happened to us several times on Satena’s site or even Avianca’s. We found the solution: use a VPN and set it to Colombia. That way, we bypassed local restrictions and the payment went through. Find out more here.

To be honest, I tried... it looked so simple! But honestly, I'm really not good with this kind of tool—it didn’t work. I got a refund for the VPN! 😅

Unbelievable! About 30 minutes ago, my 2 flight tickets landed in my inbox! So it worked (or it's just a coincidence 🤔)

Awesome! You just have to keep preparing for your trip—that’s part of the journey too!

For those, like me, who struggle—even with a VPN—Satena, you can book without a VPN and with no issues on aviatur.com