Typo in the name on my Mauritius ticket – Go to Gate / Air Mauritius

Hi there, I bought a ticket for a flight from Toulouse to Mauritius through the Go to Gate agency. The flight leaves Toulouse with Air France, then has a layover in Paris before continuing to Mauritius with Air Mauritius. Unfortunately, I made a typo in my partner’s name. The travel agency won’t correct it, even though Air Mauritius doesn’t see a problem—but they won’t send an email to authorize the change either. They say it’s up to Go to Gate to handle it. Just so you know, the airline can’t modify the name themselves; according to them, it’s Go to Gate’s responsibility to make the change.

What should I do? Thanks so much!

Hi Thibault,

If the typo only affects one or two letters, the name is still understandable, and there’s no ambiguity, it’ll be sorted out at check-in. Do you have an Air France or Air Mauritius ticket? If it’s an Air France ticket, you can go and fix it in advance at an airport sales point.

Michel

Hi Thibault,

It’s always up to the airline to make this change. Even if you booked through GO TO GATE, a broker/wholesaler, it’s still the airline that has to do it.

What isn’t 100% "clear" in your email is whether you’ve spoken with the right airline, because from what I understand, these are tickets with Air Mauritius (with feeder flights on Air France) for MRU? So, I suspect your tickets were issued under Air Mauritius’s (MK) inventory and fare, not Air France’s? Or is it Air France? You’ll need to convince the airline that issued your tickets to make the name change (if they agree) – even if it’s a bit of a "pain" for them...

Thanks, Chris