Warning about Adobe Rent-a-Car in Costa Rica

Hello, We just spent nearly 3 weeks in Costa Rica and had rented a car from ADOBE RENT-A-CAR. For the occasion, I had provided a document from my bank confirming that my VISA Premier card (gold card) covered—by far—the additional CDW insurance that this rental company strongly recommends. On-site, when it came time to pay the mandatory third-party insurance, my card was declined (luckily, we had another basic debit card that worked without any issues). The reason given by the rental company: my card was invalid or I had a banking problem. The same result and comments occurred at a second ADOBE agency. After contacting my bank and their customer service, they confirmed there was no issue! What’s more, throughout the trip, we used this same card to pay for various purchases (gas, restaurants, attractions, etc.) without any problems... After expressing my dissatisfaction to this rental company on Trustpilot (you can check the site), ADOBE refused to address the issue but admitted that this mandatory insurance is required... In reality, it’s clear that this rental company refuses this card so that tourists will purchase their additional insurance. The travel agency we booked through has requested a meeting with ADOBE for clarification. I’m waiting for their conclusions. Additionally, I noticed on certain sites like tripadvisor.ca or itinego.com/fr/costarica/guide/43/location-voiture-suv-4x4 that this card is no longer accepted...

So, BE CAREFUL: Before leaving, make sure to check with the rental company you’re using to confirm that your card is accepted Always have another bank card as a backup

Best regards

Hi there, Is your card actually a deferred debit card? In theory, the Visa Premier should be. Personally, I’ve rented in many countries without running into this issue. When I went to Costa Rica (that was back in the 85/90s), I had the Visa Premier. Now I have the Mastercard Gold.

The Visa Premier is a credit card with deferred debit. For your information, Visa was originally a card dedicated to international use, while Mastercard was for Europe. Nowadays, there’s no real difference anymore.