Hi there,
Ugh!
I bought a ticket with Swiss International Air Lines for Paris - Zurich - Puerto Plata.
Paris - Zurich, operated by Swiss: no problem.
Zurich - Puerto Plata, operated by Edelweiss Air (a Swiss subsidiary), was canceled due to weather.
Rerouting: the airline said they’d handle it.
Accommodation and meals in Zurich: "figure it out yourself, you’ll be reimbursed."
Rerouting: with no news from the airline days later, I went to the Swiss counter at Zurich Airport to ask to be rerouted on a later Edelweiss flight. They refused because the only seats left were in business class—and I had to pay!!! I said no.
The next day, I went back to the Swiss counter. This time, they offered a reroute 3 hours later with an overnight layover in the USA, but:
- I’d have to go back to my hotel to get my suitcase
- I’d have to request permission from U.S. authorities to enter the country and get it approved before check-in closed, and the cherry on top: I had to find my own accommodation for the overnight layover!!!
Obviously, this reroute—possible if offered that morning—was now impossible. Thankfully, I refused, because otherwise, I’d have been in the wrong from the start!
They then offered a reroute the next day: Zurich - Punta Cana.
Arrived in Punta Cana: "figure it out yourself to get to your final destination as stated on your ticket, which is Puerto Plata, 6 hours away by road."
So, I arrived at my final destination 5 days late!!!
The costs added up to 600 €. Reimbursement came more than a month later!
I requested compensation from Swiss, arguing that the weather excuse didn’t hold since I wasn’t rerouted "as soon as possible." Ignoring EU regulations (KLM ordinance and the Ceské ruling by the Court of Justice of the European Union), they told me to take it up with Edelweiss.
So, I took legal action against Swiss. Less than 48 hours before the hearing, Swiss’s lawyer admitted I was entitled to compensation. Then the hearing at the Aulnay-sous-Bois court. The verdict is due in June.
But it’s already a win.
Details of this case:
https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/All this to say: don’t count on Swiss to make things easy if something goes wrong.
With its parent company, Lufthansa, it’s no better. See here:
https://retardimportantavion.wordpress.com/2024/10/23/lufthansa-championne-du-refus-des-droits-des-passagers/Back to your situation: if your connecting flight from a non-EU country to the EU is operated by an EU airline or a Swiss airline, EU Regulation 261/2004 applies. I assume it’s Swiss International Air Lines, its subsidiary Edelweiss, or operated under wet lease by Air Baltic (so, in this case, operated on behalf of Swiss, not just a codeshare, which should be noted on your ticket). Therefore, if you miss your connection, they must:
- offer you a free reroute to your final destination;
- provide free meals while you wait for the reroute and accommodation if an overnight stay is needed. But with Swiss, expect reimbursement instead...
The link above will be very helpful if you miss your connection.
Best regards