Dispute over postal shipment from Vietnam to Barcelona

Hi there, community.

So, I was in Vietnam at the end of the year and early January, and wanting to lighten my backpack a bit, I sent a package from Hanoi to Barcelona since I was continuing my trip. It cost me an arm and a leg, and unfortunately, it didn’t even reach its destination for some reason I still don’t know, even after asking multiple times. It’s been returned to the Hanoi Post Office, and obviously, I’m nowhere near Vietnam now. Despite efforts on both sides, I feel like I’m having a dialogue of the deaf with the Vietnamese postal service via email, and phone calls are impossible. Is there anyone on the ground who could help me sort this mess out, please?

Or any ideas on how to resolve the situation?

Thanks in advance

Hi there,

I think it’s tough to resolve this by email unless you happen to reach a helpful employee or offer a little money to smooth things over!

Otherwise, try posting on a Facebook expat or French community group in Hanoi—someone might be able to help. Though the post office will likely ask for ID, so I’m not sure it’ll solve your issue, but you never know—someone might have a solution for you.

Hang in there! !

Thanks, yes I tried on Facebook but it didn’t work out. Thanks anyway for your reply.

Hi,

I just took a quick look at their website

https://vnpost.vn/en

At the very bottom, there’s “Connect with Vietnam Post” and they have Messenger,

in case you haven’t tried it yet,

good luck, @+