Terrible experience at MMV Arêches-Beaufort – bed bugs + total disregard

Hi everyone,

I’m posting this as a not-so-pleasant experience, but one I think is important to share.

We stayed at MMV Arêches-Beaufort at the end of June 2025 (from the 21st to the 28th), in room 317, as a family with our young daughter.

Everything was fine until the night of June 25th to 26th, when we discovered a bed bug infestation right next to our bedhead. We’d already slept 4 nights in that infested room without noticing anything. Needless to say, the shock was huge, especially with a little one.

MMV offered to relocate us, but by that point, trust was completely broken. The rest of the stay was spent in constant stress: disinfecting, isolating our belongings, and worrying about bringing these pests home with us.

They refunded our stay (which was the least they could do), but they’d also promised compensation of 150 €, which was never paid. Since then, no news at all. We felt erased, ignored, and not taken seriously.

I’m sharing this not to stir up controversy, but to warn other travelers. We thought we were staying in a reliable residence with responsive customer service—it wasn’t the case.

I’m genuinely wondering: Am I an isolated case with MMV? Have others experienced similar situations (bed bugs or a lack of consideration when problems arise)?

Thanks to those who take the time to read this. And above all, be wary when everything seems "too good on paper."

Hi there,

I think I would’ve lost it 🏴‍☠️ That said, I know a hotel owner who had this problem—they did a massive clean-up, threw out all the mattresses on the floor, and disinfected every nook and cranny. Their hotel still has a good reputation, is well-maintained, and very clean. Bed bugs don’t pick dirty places; they’re carried by travelers and reproduce super fast. I wouldn’t go so far as to blame MMV outright. However, their response and any compensation should match the damage done.