No confirmation email for Bangkok/Chiang Mai flight

Hi there,

I just made a reservation for a Bangkok/Chiang Mai flight: - I searched via Kayak.fr. - Once I chose my flight time, I was redirected to the site https://kiwi.kayak.com/ (Kiwi.com). - I completed all the steps up to payment. - After paying, I received my authentication code on my phone and validated it. - And since then, nothing. No confirmation email, nothing on my Kayak, Kiwi, or AirAsia accounts. Has anyone else found themselves in this situation?

Also, which site would you recommend for booking a Bangkok/Chiang Mai flight and a Chiang Mai/Phuket flight?

Thanks for your help. Fred

Hi there,

The airline's website and only that one.

Third-party sites are nothing but trouble.

Was the payment deducted?

That's what I usually do, but I can't find AirAsia's official website.

Isn’t this the one?

Or this one: https://www.airasia.com/flights/ I'll check all that tomorrow, it's getting late here.

Thanks

The issue comes from my card. I tried making another reservation on the airline’s site, and same thing—payment not confirmed. I tested again with my business account card, and that worked. So I need to let my banker know.

Thanks 😉