Memphis Tour Egypt: Major Disappointment
After a perfect first experience as a couple with Memphis Tour in 2020—where we left an outstanding review—we’ve just returned from Egypt with our family of six plus a baby, and we have numerous complaints:
On the day our cruise was supposed to depart, the boat stayed docked in Aswan for over 24 hours without starting the Nile navigation as scheduled. We only left the next day at 3:30 PM for a quick stop/visit to Kom Ombo at 6:00 PM, followed by nighttime navigation until arriving in Esna at 2:00 AM!
The next day, we departed at 9:30 AM and arrived around noon in Luxor, where the boat docked in the middle of nowhere, 12 km from the city center!
In the end, we were charged for 4 days on the magnificent Nile but only got a maximum of 5 hours and 45 minutes of daytime navigation!
And, to top it off, there was no stop in Edfu—meaning no carriage ride to the Temple of Edfu, which was advertised as one of Egypt’s largest and best-preserved temples. Instead, without informing us, they replaced it with a visit to Esna.
During a West Bank visit in Luxor, we had to wait for our kids, who were with another guide for a longer tour. When our guide contacted Memphis Tour, they refused to let us visit the Temple of Medinet Habu (just 5 € away) on our own! We were forced to go through them and pay 25 € per person.
Instead of letting us wait in front of the temple for our kids and the other guide, they dropped us off alone for a full hour in what they called an "alabaster factory"—which was just the usual overpriced tourist shop where all guides take you.
I’ll skip the overly simplistic meal at Philae: grilled chicken and rice with no dessert or coffee. And the amateurish organization where the guide on the boat wasn’t even informed about the next day’s exact program.
Finally, despite our repeated priority requests and Memphis Tour’s promises during booking, there was no baby car seat provided for several long trips—even though the traffic is certainly colorful but not always reassuring.
Nor was the promised baby bed available on the boat—only a third adult bed. We had to insist strongly to get one.
Even though the complimentary carriage and felucca rides in Luxor were nice, they don’t make up for everything else.
This is despite the skills and kindness of the guides and boat staff.
Since 2020, we’ve sent several groups of friends to Memphis Tour for their Egyptian trips, but that definitely won’t happen again in the future.
Too bad
On the day our cruise was supposed to depart, the boat stayed docked in Aswan for over 24 hours without starting the Nile navigation as scheduled. We only left the next day at 3:30 PM for a quick stop/visit to Kom Ombo at 6:00 PM, followed by nighttime navigation until arriving in Esna at 2:00 AM!
The next day, we departed at 9:30 AM and arrived around noon in Luxor, where the boat docked in the middle of nowhere, 12 km from the city center!
In the end, we were charged for 4 days on the magnificent Nile but only got a maximum of 5 hours and 45 minutes of daytime navigation!
And, to top it off, there was no stop in Edfu—meaning no carriage ride to the Temple of Edfu, which was advertised as one of Egypt’s largest and best-preserved temples. Instead, without informing us, they replaced it with a visit to Esna.
During a West Bank visit in Luxor, we had to wait for our kids, who were with another guide for a longer tour. When our guide contacted Memphis Tour, they refused to let us visit the Temple of Medinet Habu (just 5 € away) on our own! We were forced to go through them and pay 25 € per person.
Instead of letting us wait in front of the temple for our kids and the other guide, they dropped us off alone for a full hour in what they called an "alabaster factory"—which was just the usual overpriced tourist shop where all guides take you.
I’ll skip the overly simplistic meal at Philae: grilled chicken and rice with no dessert or coffee. And the amateurish organization where the guide on the boat wasn’t even informed about the next day’s exact program.
Finally, despite our repeated priority requests and Memphis Tour’s promises during booking, there was no baby car seat provided for several long trips—even though the traffic is certainly colorful but not always reassuring.
Nor was the promised baby bed available on the boat—only a third adult bed. We had to insist strongly to get one.
Even though the complimentary carriage and felucca rides in Luxor were nice, they don’t make up for everything else.
This is despite the skills and kindness of the guides and boat staff.
Since 2020, we’ve sent several groups of friends to Memphis Tour for their Egyptian trips, but that definitely won’t happen again in the future.
Too bad