Reported Issue Requires Attention [11474090]
<!DOCTYPE html>Guest Complaint Notification <!-- HEADER --> Booking.com <!-- CONTENT --> <!-- TITLE --> Guest Complaint Notification <!-- BADGE --> Automated System Message <!-- DIVIDER --> <!-- GREETING --> Dear Hotel Partner, <!-- INTRO --> A guest has submitted a formal complaint regarding their recent stay booked through our platform. <!-- ALERT --> Suspected issue: Bed bug infestation reported in guest room. <!-- DESCRIPTION --> The guest states that shortly after the stay they developed skin irritation and bite marks consistent with possible bed bug exposure. <!-- EVIDENCE BOX --> Supporting evidence has been uploaded by the guest. View supporting evidence <!-- COMPENSATION --> The guest is requesting reimbursement for medical expenses and related damages allegedly resulting from the incident. <!-- ACTION --> Please review the matter urgently and provide your response through the appropriate communication channel. <!-- FOOTER DIVIDER --> <!-- FOOTER --> This message is automatically generated by the reservation support system. Please do not reply directly to this email.