Discussions similar to: Perte papiers identité vol Easyjet
FR
Sri Lanka Visa / ETA
Hi everyone!

So happy the forum is back—I’ve been part of it since 2012! ☺️

After lots of twists and turns with Sri Lanka’s visa (called ETA) over the past few months, here’s a quick recap of the current situation for travelers:

- You need to get an ETA, either online or on arrival. I recommend doing it online because it’s cheaper (here’s a step-by-step guide to avoid common pitfalls: https://www.tongsetsrilanka.com/mode-demploi-pour-eta-au-sri-lanka)

- It’s valid for 30 days and costs $50 online or $60 on arrival.

- It was supposed to be free starting October 1st, but due to the elections and Parliament being dissolved, that didn’t happen. Stay tuned in December in case the topic comes up again.

- The online ETA is recorded in your passport, so you don’t need to show any documents, but I’d still recommend traveling with the confirmation.

- If you didn’t receive the confirmation email, you can check the status on the official ETA website.

- The only official site is eta.gov.lk. Watch out for agency websites pretending to be the official one.

- Avoid filling out your ETA on the French version—it’s buggy. Use my guide and do it in English instead. 😅

Happy travels! Caroline
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Losing your ID or passport right before a flight
Hi everyone.

I’m here to share a really reassuring experience about boarding a flight from France to Guadeloupe without an ID card or passport.

Yesterday, I met up with my friend at her place around 4:00 PM. She told me to leave my bag in my car while we ran an errand because “nothing ever happens here.”

When we got back at 8:00 PM, my car window was smashed, and my bag was stolen. In a panic about forgetting something for the trip, I’d left my whole life in that bag—ID card, passport, driver’s license, health insurance card—total meltdown. It was 8:00 PM, and our flight was at 10:00 AM the next day.

We’re on the plane right now, and I’ll tell you exactly what we did.

At 8:30 PM, we went to the police station. No one was there, but there was a number to call for night emergencies. They sent a team to take our statement. We explained that clothes weren’t the issue but that we had a flight the next day. They initially said they couldn’t file the theft report until the next morning. We pleaded a little, and they finally opened the station for us. They gave us the forms for reporting a stolen passport and ID card.

These documents are called either: *"Receipt for theft report"* *"Theft report"*

Even before we finished, we started researching online to see if this paperwork would be enough. The info we found on this forum (from 2014) and what was clearly stated on the Air Caraïbes website totally crushed us. It seemed like it was completely hopeless. Only one person said it depended on the mood of the staff we’d encounter at the airport.

Awful night, total despair.

We arrived at the airport at 6:30 AM for a 10:20 AM boarding. We went to the Air Caraïbes baggage drop-off way too early to talk to someone. We explained the problem to the first woman we saw.

She immediately reassured us that we’d be able to fly. Basically, if you have the police or gendarmerie document for the theft or loss, it’s 100% okay. No issues with that.

We had to fill out a first form swearing we were telling the truth about our checked baggage, then a second one for customs after our carry-on bags were inspected.

Didn’t report the theft or loss before arriving at the airport? No problem—there’s an office in the airport that handles that. Basically, we didn’t *have* to go to the police station.

The only really important thing is to arrive *very* early to have time to sort everything out. If you show up at customs or boarding without anything prepared beforehand, you’ll obviously be turned away.

If this post reassured or helped you, feel free to leave a comment so this forum ranks higher on Google. I wish I’d read something like this last night—I would’ve slept better. This morning, my alarm went off at 4:00 AM, and unlike usual, I had a *hard* time waking up, like I was heading to prison.

That’s it. Nico and Solène, 40 years old.
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Do we need ID to spend a day in Switzerland and Italy?
Hi there,

My partner, our 8-year-old daughter, and I are going on vacation to Gex.

We’ve decided to spend one day in Switzerland and another in Italy. Will we need ID (national ID card or passport)? Do we also need ID for our daughter?

Thanks so much for your answers! 🙂
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Boarding Denied - Passport Validity for Thailand Trip
Hi, I just had a really bad experience leaving for Thailand with Etihad Airways, along with my partner and her 11-year-old son. We were denied boarding because the child’s passport was invalid (by about 3 days), as it’s indeed required to have 6 months of validity. But come on—just 3 days over! On top of that, we were able to check in online for our round-trip flight (just the flights, no extras), entered our passport numbers and expiry dates, and even had to check in online again 30 hours before departure, where we got our boarding passes without any issues. How is it possible that no one called, warned, or even blocked us online? Instead, they waited to tell us at the airport during baggage check-in. I’ve asked the airline for a full refund of our expenses—do I have any chance? Thanks for your help
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Consent Letter for Traveling with a Child to Quebec
Hi, I’m traveling with my 6-year-old daughter this summer, and since her father hasn’t seen her in 3 months, he won’t be able to sign a travel consent form for me. He’s been completely out of touch since early March, and I have no idea where he is. We’re heading to Montreal for 2 weeks in early July—I have both the outbound and return tickets. Am I required to provide a signed consent letter from the father, even though she’s traveling with a parent who has legal custody? If I don’t have one but can prove my good faith—explaining that he’s completely unreachable—will that be enough? Thanks for your help!
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When to fill out the I-94 form for a Canada-NYC trip
Hi everyone,

Some French friends are visiting NYC (4/5 days around mid-May) from Montreal, Canada. They’ve got their eTA and ESTA approved!

Round-trip transport by bus.

Question: Is the I-94 form required, mandatory, and should it be filled out on the bus or in advance???

Thanks for your RECENT experiences!

See you, Jean.
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Which return flight ticket to Colombia is fully refundable?
Hi there,

I’m flying to Bogotá with a one-way ticket in early January. A friend told me that I’ll likely have trouble boarding in France if I can’t show a return (or onward) flight out of Colombia. He was in the same situation but from the US and had to buy one at the airport before leaving.

So, I’m thinking of buying a ticket that I can get refunded once I’m there. Are there still airlines that offer full refunds without any reason? Is there a legal timeframe within which I can do this?

Thanks!

Levelo.
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Passport validity for entering Thailand
Hi everyone, is there anyone sure about this topic? I’ve heard two different things. I’m leaving for Thailand on March 2nd and returning to France on March 30th, and my passport expires on September 25th. When I look at the rule that says the passport must be valid for more than 6 months upon entry, I’m good until March 25th, but on the way out, I’ll be 2 days short of the full 6 months (5 days early, to be precise).

Most people tell me it’s okay because it’s the entry date that counts, and even ChatGPT confirmed that for me. But some say no, it’s the return date that matters. So I called Qatar Airways, and even there, I got two different answers—one person said no, it’s the return date, and another said it’s fine for them. I’m not sure they fully understood what I was asking, and since I’m not in Paris, I can’t go in person either...

Just to be safe, I applied for a passport renewal at the town hall. They told me it would take 4 to 6 weeks, and I applied on January 14th, leaving on March 2nd, which is 6 and a half weeks. On the ANTS tracking, it’s been marked as "in production" since January 17th...

So, are there any experts on this topic out there? Either about whether boarding is allowed with the old passport or about the usual timeline for receiving a new passport... Am I wrong to worry in either case?

Thanks to those who reply!
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Denied boarding due to visa with the wrong date
Today I ended up being denied boarding at CDG. I booked the trip through a physical travel agency with no assistance for the visa application. I applied in plenty of time and got the approval. Except I put the 9th (the day I left France) as the date instead of the 10th, which is the arrival date in India. That’s what caused the denial. I’m guessing I don’t have any recourse? Thanks for your replies.
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How to avoid being denied boarding at Paris CDG for China
Hi everyone, we need your advice to avoid being denied boarding at Paris CDG.

We’re planning a one-month trip to China, which matches the 30-day visa on arrival, but with a return ticket from Vietnam. For example, we’d arrive in Chengdu, then travel via Lao Cai to Vietnam, and fly back to Paris CDG from Hanoi 45 days later. Do you think this could be an issue at boarding?

Second option: arrive in Chengdu (*30-day visa duration*), then fly from Kunming to Hanoi 45 days later (Vietnam visa duration), and return to Paris CDG from Hanoi. Thanks for your input!
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Transfer time at Terminal 1 Frankfurt
Hi there, I’m flying from Marseille to Bali this year and have a 1h30 layover in Frankfurt, from Terminal 1 to Terminal 1. Do you think that’s enough time, considering I don’t know the airport or the language? Thanks. »
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EasyJet in Nice: Fight Over Refusal to Pay Baggage Fee
The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.

https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711

If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?

A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
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License to legally ride a scooter in Thailand
Hi everyone!

What a joy to be back on this forum where I’ve spent so many hours traveling and gathering info—let’s get started! 👋

Almost everything’s in the title, but just to clarify: As far as I know, you currently need a full French motorcycle license (A) to legally ride a scooter in Thailand, since they don’t recognize A1 or A2 licenses. Yes, I know most rental places only ask for an international car license (B), or sometimes nothing at all… but that’s not what I’m asking. What I’d like to know is whether you think this might change in the future, allowing A1 licenses (which are easier to get) or even car licenses (B), since you can ride a scooter in France with one. I don’t want to get a motorcycle license—I’m scared of motorcycles, even though I’m comfortable on a scooter. I’m a bit confused by their regulations. Thanks for any insights you can share!

Lulu56😅
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Connecting in Cairo for a second flight to Luxor
Hi everyone, We’re going on a Nile cruise. My question: We’re taking off from Brussels Airport to land in Cairo. Then we have to catch a second flight to Luxor. How does that work—do we pick up our luggage, do we have to exit and then re-enter the airport? Thanks for your help, tips, and advice, etc.…
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How long does passport renewal take?
Hello,

I applied for a passport renewal at the beginning of November, and my town hall told me it would take about a month to get it. However, I still haven’t received it, and it’s been over a month now. When I checked the ANTS website to track my passport application, I saw that its status changed to "In production" on November 27th. Today is December 18th, and I still haven’t heard anything about receiving it, even though I’ve read everywhere that once the status is "In production," it usually takes about a week to get the passport. I’m starting to worry about not having received it yet...

Do you know what the current processing time is after it reaches "In production" in 2025? Is there a risk that the passport was made but lost in transit?

I’m concerned because I have a trip planned for 2026—admittedly not until April, so there’s still time in theory—but my application seems to be stuck.

Either way, I’ll contact the town hall soon, though I don’t think they’ll have more information...

Thanks, Have a good evening
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Immigration check in Bangkok or Chiang Mai?
hi I’ve got a flight planned for mid-November from Chennai, India, to Chiang Rai with AirAsia via Bangkok, obviously. My question is: where do I go through immigration—Bangkok or Chiang Rai? Thanks in advance, Christian
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Flight Change by Kuwait Airways - Booked via Trip
Hey everyone, We bought a ticket a month ago on Trip. It was supposed to be a flight leaving at 2:30 AM to arrive in Kuwait at 4:30 AM to catch a connecting flight with the same airline (Kuwait Airways) at 8:30 AM the same day, arriving in Paris at 12:45 PM. But Trip just informed us that KA "modified" the first flight to depart at 1:20 PM, which means we’ll miss the second leg of the journey. No alternative offered for that portion. After checking, the only solution is to take the flight the next day—so more than 17 hours of layover. We have to go back to work the next day, even though we’d planned a rest day. Trip’s only options are to cancel or accept the change!!! We asked them to propose an alternative flight, but their response was to contact the airline. We did, and their answer? Wait a bit longer for the final schedule!!! From my research, this counts as a cancellation or at least a delay of over 3 hours, so the airline is obligated to find us an alternative flight and compensate us. Has anyone had this experience with this airline or another? Any advice? Thanks in advance
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Driving to Senegal with 2 dogs
Hi everyone, I’d like to travel to Senegal with my two dogs—an Amstaff and a French Bulldog (who can’t fly). I’m wondering if you think it’ll be complicated or if the formalities are easy to sort out. I’m giving myself a year to prepare for this trip.

Thanks in advance for your replies
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Upcoming Jet Fuel Shortage in Vietnam and Sri Lanka
Hi! Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage. In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages. The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations. This will begin in the coming days. 🙁
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Gosuslugi with biometrics: for SIM cards and banks, among others.
Gosuslugi / Госуслуги is the Russian administrative portal. EBS / ЕБС is the unified biometric system.

Since 2025, foreigners (residents or not) must have a biometric profile in addition to a Gosuslugi profile to obtain SIM cards and open a bank account.

Administrative services are mostly centralized in MFCs, МФЦ (Multi-Functional Center), nicknamed "My Documents" Мои документы.

A non-resident foreigner can register with the pension fund, which provides a social security number, SNILS / СНИЛС. To do this, you must present your passport and a notarized translation at an MFC. The SNILS can be issued on the spot or within a maximum of five days. If not issued immediately, you receive a receipt, and the deadline is communicated by the administrative agent. You return to the MFC after the deadline to collect the certificate with the SNILS.

Once the SNILS is obtained, you revisit an MFC counter to register on the Gosuslugi portal. You must present your passport and notarized translation again, along with a phone number and email. The Gosuslugi portal authenticates users with three pieces of data: SNILS, email or phone number, and password. The agent creates the profile and completes the initial email and SMS confirmations on your phone.

After the Gosuslugi profile is active, you register on the biometric portal. If last year’s law centralization measures are fully implemented, you can do this at any MFC; otherwise, you go to a SBERBANK (or VTB) branch. Again, as always for foreigners, you must present your passport with its translation and show your open Gosuslugi profile on your phone. The employee records your voice (reading a series of numbers) and takes a photo of your face.

After that, you can go to a telecom agency to buy a SIM card. The staff will take your passport details with the translation and your Gosuslugi profile info. Then, they’ll take a photo with their webcam, which is verified by the online EBS biometric portal. However, procedures may vary depending on the provider (Megafon, MTS, Beeline), and some employees may not be familiar with the process.

Potential delays can be caused by network maintenance or slowdowns due to peaks in administrative activity.

I’ll illustrate this process as I experienced it in February and April 2025 in the next post. Just need to gather the photos I took on the spot.
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KLM: rerouted without notice!
Hi there,

This afternoon I had a flight at 5:10 PM to Amsterdam from Nice (final destination: Berlin). I arrived at the airport a little before 3:00 PM and saw that the flight was now leaving at 6:30 PM. I went to the counter to point out that I wouldn’t have time to make my connection, and they told me I’d be spending the night in Amsterdam.

When the agent checked her computer, she saw that I’d been put on a flight with another airline and asked if I hadn’t received an email.

In the end, I had to change terminals and leave at 7:05 PM with Swiss Airlines, then Air Baltic.

Just to clarify, I checked in less than 24 hours ago for both KLM flights (Nice-Amsterdam and Amsterdam-Berlin) where I had seats assigned. I checked my emails carefully, and I was never notified!

Luckily, the Swiss Airlines flight left later—otherwise, at 3:00 PM, I wouldn’t have had time to check in (I have a checked bag), and I don’t know how I would’ve proven I never got an email. Also, thankfully, I went to the counter much earlier than planned for the 6:30 PM departure.

In the end, I was lucky because with KLM, I would’ve lost a whole day. And it’s a good thing I always travel for at least two full weeks because I’ve often lost a day due to delays—I wouldn’t do that for a week or a weekend getaway...

This is the first time this has happened to me, but there’s a first time for everything!
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Flight ticket never received (eDreams)
Hi there,

Hi, I just bought a flight ticket on eDreams. My account was debited, but I haven’t received the tickets. I checked my spam folder, but no luck. Could you provide me with a contact number or a link to their site so I can file a complaint? Alternatively, if anyone has a solution, I’d be interested in getting a refund. I contacted my bank, but since the amount has already been debited, what can they do? Thanks in advance!

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Opinions on Azerbaijan Airlines and Uzbekistan Airways?
Hi everyone,

For my round-trip flights between Milan and Tashkent, I have several airline options, with Turkish Airlines being the most familiar and offering plenty of combinations. But I’m also being offered an outbound flight with a layover in Baku via Azerbaijan Airlines and a direct return (7.5 hours without stretching my long legs 😱) with Uzbekistan Airways. I’m not a fan of flying at all (I feel uneasy when I’m not on solid ground, but it’s a necessary evil when you’re short on time). However, I’m tempted by the idea of trying these two airlines and getting a glimpse of Baku Airport.

Do you have any advice that could tip the scales toward curiosity or fear?

Catherine
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Turkish Airlines flight delay and refusal to compensate
We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.

Turkish Airlines issued the entire round-trip tickets. The flight plan was:

31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.

On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.
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Father's authorization to leave France with a minor
Hello, I’m a divorced mom with a 12-year-old, planning to take the train from France to London for a 5-day trip over Christmas. My question: is it mandatory to present the father’s authorization (which I’ll probably never get)? I’ve heard so many different stories from people who’ve already traveled—I’m totally lost. Please share your experiences!

Have a great day
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Flight from Puerto Montt to Santiago via Arica
Hi, I'm taking flight tickets from Puerto Montt via Arica.. There's a long wait at Santiago airport. It's with Sky Airline. Do I need to collect my checked luggage and check in again, or not? The wait is almost 8 hours! Thanks for the reply! !
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Getting a visa at the airport in Namibia
Hi, recently Namibia introduced a visa requirement for French travelers (among others). I’ve seen there’s a dedicated website for obtaining it. But my question is about getting it on arrival at Windhoek Airport. I’d love any info on this: how fast it is, cost, documents needed, etc. Thanks for your feedback! Happy travels to you all
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ETA for entering British territory
Hi there,

I’m planning to apply for my UK ETA soon and I’d like to know if I need to have a digital ID photo ready already or if the British government’s app takes a photo of us.

I read that the app will ask us to scan our face and take a photo, but on the official site, they just say to have a digital photo available.

So to avoid paying a photographer for nothing, has anyone already applied for their ETA using the app?

Thanks in advance
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