Promotion d'une croisière trois jours après réservation
by Ménélope
This discussion is in French, the community’s main language.
Original post
Bonjour à tous,
Toute nouvelle sur ce forum, tout d'abord je tenais à remercier toutes les personnes qui ont posté car il est rempli d'informations très pratiques.
Nous avons fait récemment une croisière avec Costa (la première) et tellement enchantés que nous avons décidé de partir pour les fêtes de fin d'année. Je guettais les promos depuis plusieurs jours sur ABcroisières et ne voyant pas de baisse de tarif, je me suis décidée à réserver pour 3 vendredi dernier. Mardi j'ouvre mon PC et je regarde le site où j'avais réservé pour bien me re-plonger dans mon voyage (je ne me lasse pas de regarder l'itinéraire, les cabines j'ai l'impression d'y être déjà) et je vois le prix total de ma croisière 600 euros de moins!! alors que la semaine dernière la personne au téléphone m'a dit que j'avais de la chance car c'était la dernière cabine triple, je précise que nous sommes 3 adultes payant. Déçue de laisser passer une telle somme je contacte ABCroisière en lui expliquant la situation et on me répond qu'ils n'y sont pour rien ils ne connaissent pas à l'avance les promos, ....... alors je demande un geste commercial, surclassement, excursions.... et on me répond qu'ils vont essayer de voir avec l'armateur mais qu'ils ne promettent rien peut-etre une bouteille dans la chambre (????) à 600 euros ça doit être au moins du champagne prestige!!! enfin peut-être.... et depuis plus de nouvelles quels sont mes chances d"obtenir un "dédommagement"? avez vous déjà eu ce genre de mauvaises surprises et comment avez vous procédé? Merci de m'éclairer et désolée si cette discussion a déjà été ouverte car j'ai plein de lecture à faire sur ce forum 😉
bonsoir.
ou la la ! il y a de quoi raler. j'imagine bien votre amerturme.
c'est 600 € pour 3 ou par personne ?
c'est quelle croisière ? quelle compagnie ?
ou la la ! il y a de quoi raler. j'imagine bien votre amerturme.
c'est 600 € pour 3 ou par personne ?
c'est quelle croisière ? quelle compagnie ?
Bonsoir et merci de votre réponse rapide, il s'agit de l'armateur MSC mais j'ai traité par le biais de ABCroisières, et les 600 euros c'est sur le prix total soit pour 3, ce qui fait 200 euros par personne, mais au final comme c'est moi qui offre la croisière à ma famille j'aurais pu économiser cette somme à 3 jours près, même 2 jours puisqu'entretemps il y avait un dimanche, je suis assez en colère car à quelque chose près j'aurais pu faire plaisir à une 4e personne pour la meme somme et rien que ça, j'en suis contrariée car je n'avais pas le budget pour le faire au prix annoncé mais 2 jours après j'aurais pu le faire, en attendant le départ j'aimerais bien trouver une compensation à défaut d'être remboursée de la différence.
PS si d'autres personnes font la croisière au départ de Nice/gênes le 21 décembre sur le MSC fantasia, je serais ravie de dialoguer avec eux
ma mère avait eu ce genre de problème il y a quelques années. elle avait vu avec l'agence de voyage qui avait ensuite appliqué une remise.
mais bon ! AB croisières n'est pas très renomée pour le service après vente. une fois vendu... il n'y a plus personne...
cela dit, c'est surement un geste commercial et les agences ne doivent pas être tenus de faire un geste.
lors de mes différentes croisières, j'ai pu voir des passagers qui avaient payé moins cher que moi et qui avaient été surclassés en cabine balcon alors qu'ils avaient payé pour une intérieure. de même, j'ai pu voir des passagers qui avaient payé plus cher que moi.
tout est une question de chance...
mais bon ! AB croisières n'est pas très renomée pour le service après vente. une fois vendu... il n'y a plus personne...
cela dit, c'est surement un geste commercial et les agences ne doivent pas être tenus de faire un geste.
lors de mes différentes croisières, j'ai pu voir des passagers qui avaient payé moins cher que moi et qui avaient été surclassés en cabine balcon alors qu'ils avaient payé pour une intérieure. de même, j'ai pu voir des passagers qui avaient payé plus cher que moi.
tout est une question de chance...
Bonsoir,
Je comprends tout à fait votre colère, on n'aime pas être grugé c'est normal, mais malheureusement y'a pas grand chose à faire, à part éventuellement annuler votre croisière si pas de pénalité pour la reprendre à 600 € de moins
Il y a beaucoup d'inégalité de prix : pour exemple, on paye le même prix en € qu'en $ pour NCL en fonction du site de résa, même avec un € pas top, on y gagne quand même
Ce que je peux vous dire c'est de vous battre, envoyez un e-mail au service clientèle MSC on ne sait jamais ... bon courage
Je comprends tout à fait votre colère, on n'aime pas être grugé c'est normal, mais malheureusement y'a pas grand chose à faire, à part éventuellement annuler votre croisière si pas de pénalité pour la reprendre à 600 € de moins
Il y a beaucoup d'inégalité de prix : pour exemple, on paye le même prix en € qu'en $ pour NCL en fonction du site de résa, même avec un € pas top, on y gagne quand même
Ce que je peux vous dire c'est de vous battre, envoyez un e-mail au service clientèle MSC on ne sait jamais ... bon courage
2012 Mariner ots - Grandeur ots - Serenade ots - 2013 -Liberty ots - Legend ots- Navigator ots - 2014 - Costa Fortuna- Serenade ots - Vision ots back to back -2015 -Quantum ots - Anthem ots - Vision ots - 2016 - Splendour ots - Ovation ots
Merci à tous pour vos précieux conseils, comme on dit c'est en forgeant qu'on devient forgeron, et c'est en faisant des mauvaises expériences qu'on apprend. J'ai envoyé un mail à ABcroisières lui demandant la suite réservée à ma demande (vu la somme je n'ai pas envie de laisser tomber) et que j'envisageais d'envoyer un courrier à l'armateur, et bien j'ai été surprise de sa réponse, il m'a dit qu'il n'avait pas de réponse encore de l'armateur et qu'il m'encourageait à envoyer mon courrier, ça ne pourra qu'appuyer sa demande (???) mon fils me dit que ça ne prend pas une bonne direction car cela veut dire qu'il n'a pas eu de poids tout seul ou qu'il n'a pas été suivi par sa hiérarchie... Bref je désespère un peu d'avoir une compensation (pfff 3 jours c'est rien, 600 euros c'est beaucoup dans un budget). Je vais quand meme faire mon courrier au siège de MSC, à ce propos quelqu'un aurait il l'adresse? vos conseils sont les bienvenus, si vous pensez qu'il y a une autre manière de faire.
Je comprends tout à fait votre colère, on n'aime pas être grugé c'est normal, mais malheureusement y'a pas grand chose à faire, à part éventuellement annuler votre croisière si pas de pénalité
Avec AB Croisières, c'est 10% du prix de la croisière même si tu commandes 5 ans à l'avance et que tu annules le lendemain de la commande... 🤪😕 relis les CGV... 🏴☠️
Avec AB Croisières, c'est 10% du prix de la croisière même si tu commandes 5 ans à l'avance et que tu annules le lendemain de la commande... 🤪😕 relis les CGV... 🏴☠️
Coucou😉
Ton fils a raison, ton agence AB Croisières doit se débrouiller soit auprès de sa hiérarchie soit auprès de l'armateur😕.
Nous avons fait une croisière en Octobre 2010 sur MSC Spendida, mes amis ont réservés assez tôt une cabine extérieure pour 3 adultes avec une cabine intérieure pour 2 jeunes à un prix très attractif chez Web Croisières. Moi qui ne devait pas partir, par curiosité j'ai appelé mon agence Sélectour et je suis tombée en pleine promo 1 payant + 1 autre à 1€ donc un prix inférieur à celui de mon amie (réservation 4 mois avant).Elle a envoyé une lettre en Recommandée à son agence et après un certain temps la direction a répondu en faisant un geste commercial 150€ de réduction pour la cabine extérieure et 300€ sur la cabine intérieure.
Excuses moi, mais ton agence n'est pas honnête car quand tu téléphones à Costa ou MSC directement pour le moindre problème on te répond qu'il faut voir avec ton agence et ainsi de suite l'agence auprès de l'armateur, d'abord je ne sais même pas si'il y a une adresse sur leur site pour adresser un courrier.
Si tu n'a pas de réponse à ta lettre, si je peux me permettre, ne te décourage pas et renvoie leur un courrier en recommandé directement à la direction et soit assez ferme😠 dans tes paroles tout en restant très correct. Bon courage @+😇
Arlette06 :)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Hello Arlette !
J'entends bien ton argumentaire concernant AB Croisière, mais j'ai peur qu'ils te renvoient à leurs CGV (qui n'ont rien à voir avec celles de l'armateur, pour eux, une croisière commandée n'est annulable qu'à un prix très élevé, et jamais inférieur à 10% du prix du billet). Après contrôle, Webcroisières, par contre, applique les CGV de Costa ou MSC, tu peux annuler une croisière jusqu'à 45 jours du départ pour seulement 30 euros (Costaa) ou 90 (MSC).
Bien se dire que quand on s'adresse à une agence X ou Y, faut pas regarder que le prix, faut éplucher attentivement les CGV... (qui permettent d'ailleurs souvent de voir les montages en cascades et l'imbrication des sites de vente, sur le site X, par exemple, le lien "CGV" te renvoie sur celles de la boite Y... ce qui prouve que X est juridiquement un sous-ensemble de Y... 🤪) et comparer *tout*...
C'est quand même important de se dire que si tu veux annuler pour convenances personnelles (et notamment pour racheter la même croisière moins cher du fait d'une promo de l'armateur) ta croisière Costa 50 jours avant le départ, ça te coûtera 30 euros chez XXX (dont les CGV ne retiennent que le prix demandé par l'armateur) alors que les CGV de AB Croisière (qui aura 30 euros à payer à Costa) indiquent que tu devras leur payer 75% du prix de la croisière... et les CGV, c'est ce qui fera foi devant un tribunal..
Dans le même ordre d'idée, une annulation pour convenance personnelle toujours à mon agence XXX te coûtera 25% du prix du billet, alors que chez AB Croisière (qui aura de la même façon 25% à payer à Costa), c'est 100%, le billet plein pot, que tu leur devra...
Alors c'est clair que même si le prix de XXX est un peu plus cher, ça donne quand même à réfléchir... 😐
J'entends bien ton argumentaire concernant AB Croisière, mais j'ai peur qu'ils te renvoient à leurs CGV (qui n'ont rien à voir avec celles de l'armateur, pour eux, une croisière commandée n'est annulable qu'à un prix très élevé, et jamais inférieur à 10% du prix du billet). Après contrôle, Webcroisières, par contre, applique les CGV de Costa ou MSC, tu peux annuler une croisière jusqu'à 45 jours du départ pour seulement 30 euros (Costaa) ou 90 (MSC).
Bien se dire que quand on s'adresse à une agence X ou Y, faut pas regarder que le prix, faut éplucher attentivement les CGV... (qui permettent d'ailleurs souvent de voir les montages en cascades et l'imbrication des sites de vente, sur le site X, par exemple, le lien "CGV" te renvoie sur celles de la boite Y... ce qui prouve que X est juridiquement un sous-ensemble de Y... 🤪) et comparer *tout*...
C'est quand même important de se dire que si tu veux annuler pour convenances personnelles (et notamment pour racheter la même croisière moins cher du fait d'une promo de l'armateur) ta croisière Costa 50 jours avant le départ, ça te coûtera 30 euros chez XXX (dont les CGV ne retiennent que le prix demandé par l'armateur) alors que les CGV de AB Croisière (qui aura 30 euros à payer à Costa) indiquent que tu devras leur payer 75% du prix de la croisière... et les CGV, c'est ce qui fera foi devant un tribunal..
Dans le même ordre d'idée, une annulation pour convenance personnelle toujours à mon agence XXX te coûtera 25% du prix du billet, alors que chez AB Croisière (qui aura de la même façon 25% à payer à Costa), c'est 100%, le billet plein pot, que tu leur devra...
Alors c'est clair que même si le prix de XXX est un peu plus cher, ça donne quand même à réfléchir... 😐
Coucou Pap😉
Dans mon message je ne parle pas d'annuler la croisière mais je pense qu'il faut leur forcer la main en envoyant une lettre afin de faire un geste commercial. Je pense que leur marge est assez importante et que le Directeur de l'agence AB croisière peut trouver une solution à ce petit problème. Pour mes amis, Webcroisières a fait ce geste commercial, afin de conserver ses clients et la preuve je suis en train de leur faire de la publicité!!!!😉😛🙂
Dans mon message je ne parle pas d'annuler la croisière mais je pense qu'il faut leur forcer la main en envoyant une lettre afin de faire un geste commercial. Je pense que leur marge est assez importante et que le Directeur de l'agence AB croisière peut trouver une solution à ce petit problème. Pour mes amis, Webcroisières a fait ce geste commercial, afin de conserver ses clients et la preuve je suis en train de leur faire de la publicité!!!!😉😛🙂
Arlette06 :)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Je vais quand meme faire mon courrier au siège de MSC, à ce propos quelqu'un aurait il l'adresse?
bonjour.
MSC 153, AVd'Italie 75013 - Paris
Tel 01 48 04 76 20
bonjour.
MSC 153, AVd'Italie 75013 - Paris
Tel 01 48 04 76 20
Oui je pensais un peu la meme chose que c'était ABcroisières qui devait assurer le service après vente, je vais suivre ces précieux conseils et envoyer ma lettre dans laquelle je mettrais en copie MSC, même si je ne me fais pas trop d'illusion je leur ferais savoir que leur calcul est très mauvais car aujourd'hui je passe à coté de 600 euros mais ils passeront à coté de plusieurs milliers d'euros (à 3 ça chiffre vite) car je ne suis pas prête à refaire un voyage par leur biais, mais j'espère bien refaire plusieurs croisieres si la vie me le permet car oui j'ai été contaminé du virus des croisières dès la première fois, pas de chance!🙂
Surtout, ce qu'ils ont l'air de ne pas comprendre, c'est que les croisiéristes (enfin, ceux qui sont raisonnables) ont un budget fixe. ce qui est dépensé dans le billet ne le sera pas à bord, et vice-versa. Le budget "billets" et le budget "dépenses à bord" ne sont pas indépendants l'un de l'autre...
Bonjour,
Pour ceux que ça intéresse, suite de l'épisode, un courrier a été envoyé à MSC et la réponse a été de voir avec l'agence avec laquelle j'ai réservé. Pour ABcroisières, après mon courrier où je leur exprimais mon étonnement d'avoir eu la dernière cabine de disponible alors qu'ils l'ont proposé 3 jours après à 600 euros de moins, pas de réponse précise, ils m'ont juste adressé un courrier type (ne serais-je pas la seule à m'étonner de leurs pratiques commerciales?) avec leurs phrases toutes prêtes : "en espérant que malgré tout votre croisière FUT
agréable alors qu'ils précisent bien dans leur courrier votre croisière du 21 décembre, manque d'intérêt pour le client manifeste ne se donne même pas la peine de personnaliser. Et la cerise sur le gateau :"espérant d'avoir le plaisir renouvelé de vous servir dans le cadre d'une future réservation......." je sais c'est bientot Noël tout le monde a le droit de croire au Père Noel.
Comme dit PAP86, le prix seul d'une agence ne suffit pas, c'est lorsqu'il y a des désaccords qu'on reconnait la capacité de réaction, et pour ABcroisières ils sont au numéro 1 des abonnés absents pour le service clientèle.
Pour nous c'est terminé cette agence, pour janvier nous verrons avec Webcroisière ou une autre mais cette expérience nous aura appris à bien lire les CGV avant la résa car dans notre cas nous n'avions pas la possiblité d'annuler sans perdre la totalité de notre voyage. Et dire que sur leur site ils annoncent encore leur réduction à 2 jours du départ!! ils n'auraient pas pu faire un geste commercial après nous avoir forcer la main en prétendant n'avoir plus de disponibilités?? lamentable
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hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
Hi there,
I'm looking at a cruise in the north.Which one do you think is more interesting? Thanks
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
Hello,
We’re taking a cruise to Northern Europe with a stop in SOUTHAMPTON.
We’d like to visit the Stonehenge site.
Is it possible to get there on our own (my husband is a wheelchair user), since the MSC excursion to Salisbury is priced at 127 € per person?
There’s also a stop in Rotterdam, and it seems there’s a "miniature village to visit" nearby. Has anyone here been there, and if so, how did you get there?
Thanks so much for your tips. Mum49
If you're traveling on the Costa Diadema from October 17th to 28th, 2026 to Lisbon, we can meet up for a drink. Share our cruising experiences, an excursion, a table...
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Hi there, The day before boarding the Costa Favolosa for the Norwegian Fjords cruise departing from Hamburg, I'd like to book a hotel. Which one would be the most convenient location-wise relative to the port?
Thanks in advance for your reply.
Hi everyone on the cruising forum,
I’m looking to get in touch with someone who’s been on an Arctic Cruise aboard the ship POLARFRONT, operated by the French company "LATITUDE BLANCHE", for some info.
https://www.latitudeblanche.com/voyages-grandnord-polarfront/
I already posted a similar message here 2-3 months ago, and it mysteriously disappeared... ??
Hoping for a response this time.
Best to all,
Puma2A
...
I’m looking to get in touch with someone who’s been on an Arctic Cruise aboard the ship POLARFRONT, operated by the French company "LATITUDE BLANCHE", for some info.
https://www.latitudeblanche.com/voyages-grandnord-polarfront/
I already posted a similar message here 2-3 months ago, and it mysteriously disappeared... ??
Hoping for a response this time.
Best to all,
Puma2A
...
Hi there, I was wondering if anyone has ever taken a cruise with this PO Cruise company.
Would love to hear your thoughts!
They’ve got some great itineraries for Norway.Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Thanks in advance!
Thanks in advance!
Hi there,
I’d love to hear from travelers who’ve done this cruise with Rivages du Monde or CroisiEurope.
Thanks!
Elettra69
Hi there,
I’m considering a cruise on this ship in the recently introduced Yacht Club category.
Have any forum members tried it?
What are your thoughts? Positive or negative? Which cabins should we go for—or avoid?
We’re already familiar with the Yacht Clubs on the Splendida, Fantasia, Preziosa, and Divina series.
We weren’t as keen on the one on the Seashore—we found it too big.
Thanks in advance for your feedback!
Best,
Claudine
Hi there,
I’d love to hear your thoughts on this cruise and its slightly unusual itinerary.
Also, what do you think about the price?
Good deal or too expensive?
Thanks
We're considering a new cruise soon and would like to try the Renaissance.
The uniqueness of the promenade cabins appeals to us, but could anyone give us some insights on the following points:
- Is the glass door sufficiently tinted to prevent outsiders from seeing into the cabin?
- Is the soundproofing good enough to block out conversations on the promenade deck?
Thanks in advance to anyone who can help!
Hi there,
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Hello,
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
Hi, can you eat in the evening at the Costa Smeralda’s cafeteria, or do you have to dine at the restaurant? Thanks for your reply.
contact me to get referred at MSC, for your first cruise or if you haven't traveled with MSC in over 5 years
Hi everyone,
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
Hi there
Is the water from the cabin sinks drinkable?
Is the water from the cabin sinks drinkable?
We’re stopping over in Rovinj this coming May, and since we’ve already visited the main sights (port, church, etc.), is there a walk we can do on our own—no boat needed—that would fill a morning?
Thanks to anyone who knows the area…
My wife and I are going on a cruise on the MS Vesteralen on August 4th. The ship stays close to the coast to deliver mail and packages. My wife is a musician and is sensitive to the movement of the boat. Which deck and cabin should we choose?
Thanks in advance
Thanks in advance
Hi there,
So, I booked this cruise...
I know CFC gets a lot of criticism—
- And that it’s not really like the ships I usually take.
But the destination really interested me...
So, I’m giving it a try...
I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven.
We’ll see... soon!hi, we’re going on a cruise with MSC Virtuosa in the Caribbean. Has anyone done this cruise before and could give us some tips for excursions on the different islands? Thanks for your help
😉Hi there,
A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk.
I booked this package to test the boat and onboard services for myself.
I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…
Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…
It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED
Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…
It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED
Hi,
We received a promotion from our CFC agency offering cruises at up to 40-100% off, and among other details: CFC organizes parking for departures from Dunkirk.
"Unattended parking located about 12 minutes away, fenced off with barriers, at a rate of 10 € per day. Drop off passengers and luggage at the Model Pavilion, and a CFC shuttle will take you from the parking lot to the Model Pavilion every 15-20 minutes. Same for disembarkation. You can book through your agency or on their website. No refunds if the booking is canceled; payment is due at reservation."
Have a great day,
Guylène
PS: Personally, we’d rather keep our vehicle in a free, supervised parking lot and take a taxi to the Model Pavilion.
Hi there,
In June we’re taking a cruise called "Pearls of the Baltic" on board Renaissance CFC Cruises—with stops in Kiel (Germany), Gdańsk (Poland), Rønne (Bornholm), Copenhagen (Denmark), and Gothenburg (Sweden).
This layover in Gothenburg doesn’t really inspire me—could you tell me what’s worth seeing? Are there locals offering excursions around the area by van right when you leave the port, like you often see on Caribbean cruises?
I saw there’s a hop-on hop-off bus, but I’m not sure if there’s a stop near the terminal.
What are your suggestions? Thanks in advance! Best regards,
This layover in Gothenburg doesn’t really inspire me—could you tell me what’s worth seeing? Are there locals offering excursions around the area by van right when you leave the port, like you often see on Caribbean cruises?
I saw there’s a hop-on hop-off bus, but I’m not sure if there’s a stop near the terminal.
What are your suggestions? Thanks in advance! Best regards,
Hi! On June 10th, we’re heading off on a 10-day Baltic Sea cruise with CFC Cruises’ *Renaissance*. We’ll be stopping in Copenhagen, and we’re planning to take the City Sightseeing hop-on hop-off buses to explore the city with multiple stops. Could anyone tell me which quay cruise ships usually dock at and how to get from the quay to the nearest stop to board the tour bus? Thanks for your tips and suggestions!