We were offered a visit to the Renaissance by the new CFC cruise line through Croisiland. After reading all the reviews—some very harsh, others glowing—I wanted to form my own opinion without having to book a full cruise to test it out.
This visit to the ship at the port of Le Havre for 49 € per person came at the perfect time, even if I’m a bit put off by having to pay for a ship tour. That’s not how it usually works with other cruise lines, as far as I know.
The Renaissance is a former Holland America Line ship, built in 1993 and renovated in 2023. We’re familiar with this style of ship since we took a long cruise in Polynesia in 2014 on one of its sister ships, the MS Statendam. We remember it as a charming small ship with a lovely pool terrace at the very back.
Off we went this morning for a relaxing day on a ship—always a nice change!
The Pont de Normandie is the last elegant structure you see before entering the vast and rather smelly port area of Le Havre.
The area around the port where the Renaissance is docked is total chaos—cars everywhere and only a handful of taxis. We were supposed to have a reserved parking spot in front of the terminal (we’d even given them our car model and license plate), but we were denied entry. There’s no paved public parking, so we left the car on a vacant lot.
CFC was officially acquired by the British cruise line Ambassador Cruise Line in January 2025. Ambassador Cruise Line, launched in 2010, already owns two ships of the same type and age. They wasted no time repainting the funnel in their new colors.
The line of passengers disembarking and waiting for taxis is endless... and taxis are trickling in. Is this the aftermath of yesterday’s strike, or is this the norm in this port? Either way, I feel bad for the poor travelers waiting—it’s going to be a long haul. Many are leaving on foot, dragging their suitcases.
Compared to the port of Marseille, this is pretty dismal.
Forty spots were available for this visit organized by Croisiland, but we ran into a good hundred people at the meet-up. A group from the AVF (Accueil des Villes Françaises) of Le Havre will be joining us. Our Croisiland group consists of twelve people, if I counted right.
Security clearance is done alphabetically, and we quickly board the ship. Now we’re getting to the heart of the matter.
I’ve just returned from a cruise on the COSTA DELIZIOSA and wanted to share my thoughts for anyone considering this cruise line.
**Boarding in VENICE:** AVOID – it took a total of 3 hours before we could finally board!
**CABINS:**
Our group had booked cabins with portholes. These were on the first deck, around cabins 1230 to 1257, and they were fine—no complaints. BUT some of us had cabins in the 13xx range, and that was a completely different story. These were right next to the engines, with an UNBEARABLE noise level!!! Those guests had to fight to get their cabins changed. One couple, after two days of hassle and endless discussions, finally got a balcony cabin. However, another couple was DOWNGRADED to a tiny INTERIOR CABIN—even though they had originally booked a porthole cabin!
COSTA clearly doesn’t care about its customers. Of course, these guests are still pursuing compensation, but their cruise was ruined.
Now, let’s talk about meals, the MY DRINK package, and the shows.
**Self-service meals:** NOT GREAT AT ALL. The buffets were chaotic—no pizza buffets like on MSC (because if you want pizza, you have to pay for it!). No pasta buffets either, unlike MSC.
**Restaurant meals:** Overall, they were okay, but whatever you do, don’t order the "3 Chefs" dishes—you’ll be very disappointed! And if you dine at the 3 Chefs restaurant, the menu costs 59 €!
**MY DRINK package:** In theory, ALL DRINKS ARE INCLUDED except for certain alcohols. They leave a large bottle of mineral water in your cabin, but if you drink it, they charge you for it despite the package. And on top of that, you’re only allowed 7 small bottles of water, while the number of alcoholic or non-alcoholic cocktails is unlimited?????
**SHOWS:** HUGE DISAPPOINTMENT! They only lasted half an hour, with no elaborate costumes, no real choreography—just one or two singers or a juggler on stage performing the entire evening’s show.
And the sound system? UNBEARABLE—so loud!
We had dinner during the second seating—which we really didn’t appreciate—and since meals ended at 10:30 PM, we’d look for a quiet spot afterward, but there wasn’t one! Music was blasting everywhere, and it was WAY too loud!
Another issue: The satisfaction survey. **Would you recommend COSTA to your friends and family?**
Then the presenter gives you this whole speech about how the staff works 24/7 and that if you say you’re not satisfied, you’re punishing the hardworking crew. It’s emotional blackmail—unbelievable!!!
The staff, though, was absolutely lovely—housekeeping, waiters, everyone was so kind!
**Final verdict:** NEVER AGAIN with COSTA. For them, it’s all about MAXIMIZING PROFITS. If I ever go on another cruise, it’ll be with MSC or another line.
I’ve wanted to take this Norway cruise for a very long time. The first time I booked it was in July 2020 with Azamara. Unfortunately, it was canceled, as everyone remembers. When I tried to book it again, the prices (already a bit high with Azamara) had simply doubled. So, since then, I’ve been keeping an eye out every year for any opportunities...
The last time we sailed with Princess was eleven years ago, and things didn’t go very well. I came back pretty unhappy with their service and quite disappointed. Despite the $600 they gave me as credit for a future cruise, I’d never set foot on one of their ships again.
But this time, the opportunity arose—a fantastic itinerary with lots of stops, a reasonable price for 16 nights (I’ll share the details in the conclusion), and a ship that’s not too big, so to speak, with only 3,000 passengers. I’m not expecting much from the cruise line this time and am boarding the ship with low expectations beyond the itinerary.
Princess has introduced an app to download before the cruise. It’s essential because online check-in is no longer available, and the agency doesn’t send a travel journal. Everything is done through the app. After completing the check-in on the app, we only know that we’ll need to pick up our key, the Medallion, at embarkation by following the blue line in the terminal and presenting our passport.
Up until our departure, the weather forecast for the coming week in Norway is disastrous—rain, rain, and more rain. It was pretty much the same two years ago before our Iceland cruise, and in the end, the weather turned out fine.
If you’re ready to embark on the Emerald Princess to discover this beautiful cruise and the stunning landscapes of Norway, let’s go!
Southampton - Sea day - Bergen - Olden - Åndalsnes - Sea day - Tromsø - Honningsvåg (North Cape) - Alta - Sea day - Molde - Trondheim - Two sea days - Edinburgh - Sea day - Southampton
Hi,
I’m going on a solo cruise from Marseille to Hamburg—13 nights, 4 days at sea on the Costa Favalosa.
The stops are Genoa, Barcelona, Málaga, Cádiz, Porto, A Coruña, Le Havre, and Hamburg.
I’ve booked a Costa excursion for Porto and Hamburg that ends at the airport.
I plan to explore the other stops on my own (I’ve already visited Barcelona and Málaga).
The stops should be pretty easy to do solo, but I’d love any tips on A Coruña.
I’d also like to know if there’s a shuttle to get out of the port in Le Havre or go into the city center.
Looking forward to exchanging ideas with others who might be doing this route!
Best,
Varoise
😉Hi there,
A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk.
I booked this package to test the boat and onboard services for myself.
I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…
Okay, I’ll stop rambling…
The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast.
We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person.
My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster.
We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride.
When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start…
After about ten minutes, we were finally allowed to proceed.
At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd.
With no solution, they put us on the bus and said we’d sort it out at reception. Perfect.
We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride…
We boarded the ship with a crew member and headed to reception.
Turns out, we weren’t the only ones in this situation.
The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated.
They told my mom her cabin had been given to someone else 😲.
That was the last straw…
It took forever—they had to redo the entire check-in.
Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc…
TO BE CONTINUED
Hi there,
Here’s a little review of our cruise on the Renaissance from October 18 to 29, 2025 (11 nights). It was our first experience with CFC.
Some other forum members were on board too, so we can probably compare notes and correct me if I’m wrong!
The stops were as follows:
10/18 departure from Marseille
10/19 at sea
10/20 Cartagena
10/21 Almería
10/22 Gibraltar
10/23 Cádiz
10/24 at sea
10/25 Leixões (Porto)
10/26 Vigo
10/27 at sea
10/28 at sea
10/29 Dunkirk
First, a quick intro. We’re a family of four with two kids, ages 8 and 11. We booked this cruise in January 2025, right when it went on sale. At the time, it was priced at 763 € per adult (+ 99 € in tips) and 114.45 € per child (under 12, no tips to pay) for an ocean-view cabin (all ocean-view categories were the same price). Since there was also a single-parent offer (meaning one paying adult in the cabin was enough to get the child rate for the accompanying kid), I asked if we could take advantage of this offer to get two double cabins at the same price as one quadruple cabin (to have more space), and yes, it was possible.
So we booked two premium ocean-view double cabins side by side. It was the same price as a quadruple. We booked directly through CFC because my husband had a promotional code from his works council. In total, for the four of us, we paid 1830 €, tips included. It’s true we booked early, but the rate was good, and we had the constraint of traveling as a family of four, so cabin choices were more limited. It’s also worth noting that the single-parent offer is limited.
Now, about embarkation:
10/18 Marseille
Coming from the north, we took the direct TGV that morning at 7:22 AM, scheduled to arrive in Marseille at 12:24 PM. The trip went smoothly, great weather, and we arrived just one minute late.
I had planned to get to the port using the free 35T shuttle from Joliette. To get to the bus stop, there were two options: the metro or walking. Since the weather was beautiful and the kids needed to stretch their legs, we opted for the second option. The route is all downhill, so it was pretty easy even with the suitcases. But I wouldn’t do it the other way around!
We arrived at Joliette around 12:50 PM, just in time for the 1:00 PM shuttle, which arrived a few minutes late. Other cruisers got on board too. That day, there were two Costa ships and one MSC ship at the port as well. Traffic was heavy, and the shuttle arrived at the port entrance at 1:30 PM. We were scheduled for 2:30 PM.
We were lucky to be at the closest embarkation terminal. So we were among those who had the least walking to do. We dropped off our suitcases and headed to the check-in counter. There were plenty of desks and almost no passengers. So we quickly completed the embarkation formalities—in just a few minutes—and when we boarded, it wasn’t even 2:00 PM yet.
We headed to the buffet, where there weren’t many people. As we finished lunch, it was around 3:00 PM when they announced the cabins were ready. We went down to drop off our luggage in the cabins and then went up to the top deck to take some photos. The ship’s daily program said the safety drill would be at 4:00 PM. So we went to deck 6 at the scheduled time. But later, they announced it would actually be at 4:30 PM! In short, we waited 30 minutes for nothing because of a difference between the scheduled and actual time! The drill itself was long. Gathering everyone took about 20 minutes, I think. Just as we finished, they announced the departure, originally scheduled for 5:00 PM, was delayed until 9:00 PM due to latecomers.
We went to check out the library, which had tons of board games and books—more than we’d ever seen. What stood out on this first day was that, for the first time, we had a French-speaking embarkation, announcements only in French (except for the safety drill), French-speaking servers, a paper daily program in French, books in French (which we’d never find on another ship), and menus in French.
To wrap up the day, we had dinner at Vatel. I had requested the first seating (6:30 PM) and a table for four, and we got it. We were seated upstairs near the window—a very pleasant table that we’d occupy every evening.
What was a little surprising, but we got used to it, was that you had to order everything you wanted at once. The portions weren’t big, but you could choose what you wanted. The cheese was French and excellent.
I hit my photo limit on the other post, so I’m forced to start a new one to continue this travel journal.
Victoria / Mahé continued:
After Anse Intendance, we head to Police Bay, located at the very southern tip of Mahé. Swimming and snorkeling aren’t ideal there (lots of waves)—just for the view!
On the way back, we stopped to visit some "typical" Seychellois houses, including one of the oldest.
We got back to the port around 6:30 PM, with memories filling our heads.
We were really happy with this day, and our guide/driver was exceptional! We even gave him a nice tip.
Hi everyone,
Actually, the stopover is Zeebrugge, of course, but my destination is Bruges.
I’ll go from the ship to Bruges by the bus provided by the cruise line (CFC), and I’d like to know exactly where the bus drops us off (I assume it’s south of the city, but I really don’t know).
Since walking isn’t always easy for me, this will help me plan my routes a bit in advance.
Thanks in advance!
We’ve just returned from a cruise that my wife and I will remember—unfortunately, not in a good way.
There’s so much to say that I’ll proceed chapter by chapter.
Pre-Cruise
On January 24th, 2025, I booked through a supposedly attentive cruise agent the repositioning cruise of the CFC Renaissance to the French West Indies, initially departing from Le Havre, then from Dunkirk, on November 1st, 2025.
The return flight was included in the price of this trip.
From January, right after booking, this adventure got off to a bad start.
Used to major cruise lines, I asked my agent to reserve a table for 4 at the "Vatel" restaurant for the second seating, and to link this reservation to the cabin of friends traveling with us. First brush-off: "Ask the maître d’ at the restaurant entrance on the first night."
"To govern is to foresee, and to foresee nothing is to head for disaster," as Émile de Girardin said.
Following this maxim, in February, I started looking for transportation to Le Havre, which was initially the departure port.
Then, I asked the travel agent which airport the return flight would land at. I knew flights from Pointe-à-Pitre to Paris served both main Parisian airports.
Here, I found myself like a ping-pong ball between the cruise agent and CFC: The cruise agent said, "Ask CFC," and CFC replied, "No, your agent is your intermediary—ask them." It went back and forth like that. Impossible to pre-book the flight that would take us back to our final destination.
During the summer, we learned that the departure port was no longer Le Havre but Dunkirk. We canceled our transfers to Le Havre but, of course, lost the cost of the reservations.
Meanwhile, we purchased our "Beverage" package—we chose the "Fraîcheur" option, which included all non-alcoholic cocktails, canned sodas, fruit juices, bottled water, and regular coffees. This detail is important for the rest of the story.
Every month, I followed up to find out the return airport. Nothing until October 28th (3 days before departure), when CFC finally informed me it was Orly, along with the flight number and time. Of course, on top of booking at full price, I had to arrange my final transfer home. Since I had very little time before the return flight, I had to book an Uber in a rush for the Orly/CDG transfer.
Right after, we were told that our first stop in Lisbon—the most anticipated for many cruisers—had been canceled due to a strike at the port of Lisbon and replaced with Vigo, Spain.
A completely unremarkable stop—nothing outstanding.
As you can see, the prelude was already problematic, yet we’re far from reaching the peak of our disappointments.
.......... to be continued soon.
Hi there,
We’re joining an MSC Preziosa cruise in early July from Hamburg via Iceland.
The MSC shore excursions are way overpriced, so we’d like to book through Get Your Guide or Tripadvisor. Even though we’re seasoned travelers, this is our first cruise, and we’re not sure about docking durations, arrival ports, disembarkation times, or how far excursion meeting points are from the ship... It’s a bit tricky to plan visits outside the cruise line’s options while making sure we’re back on board in time.
Any advice?
Thanks for your tips!
Danielle
Hi there,
I’m thinking about taking my first cruise.
Has anyone ever booked with Destockage Croisière?
I’ve been offered a Mediterranean cruise departing from Marseille for 1,200 € solo in an inside cabin. Does that sound like a fair price? The departure is in April 2026, so pretty soon.
It’s with MSC, and the ship is the MSC World Europa 5*.
Has anyone traveled on this ship before? If so, I’d love to hear about your experience.
Also, if you have any tips to share, I’m all ears.
And what about solo cruising in general? I get the feeling most people go as couples or families… will I still enjoy it without feeling too isolated? Are the dining tables shared, etc.?
Thanks so much!
My family and I (2 adults and a 6-year-old girl) are going on a cruise in January to the islands of Aruba, Bonaire, and Curaçao. We’re departing from Guadeloupe, where we live.
This is a first for me because personally, I’m not a fan of this kind of trip (I prefer traveling on foot with a backpack, but I want to make my family happy 😉). I’m used to planning my trips from A to Z, so it’s unthinkable for me to take the excursions offered by the cruise line (too crowded and too expensive).
I’ve already sent a few requests to car rental companies on these islands, but if you have any contacts or great tips, I’d love to hear them! 🙂
I’m also wondering what itineraries to do during these short days ashore? Which places or activities shouldn’t be missed? (Preferably nature, culture, no shopping—unless it’s local crafts worth the detour!)
Hi everyone,
I’m leaving at the end of March 2026 with 8 friends to celebrate an event on the MSC World Europa. I’ve been cruising for over 20 years with all kinds of companies and under many skies, but I’ve never traveled on a ship this size (6,800 people), and some specific info about this ship would be really helpful.
So, to those who’ve been on this boat before—thanks in advance!
SHOWS: Is it true that you have to book the evening show?... Just to secure a spot, or is it an internal rule?
THE SPA: Are the saunas and hammams mixed-gender? Are there several of them? Which pools are available?
SPORTS: Are there any “spaces” where ball sports like volleyball or basketball can be played?
Finally, is the management of passengers flexible and friendly, or quite strict?
Thanks!
Happy cruising.
Francis.
Hi there, we’re planning an Adriatic cruise in September 2025 on CFC’s Renaissance ship—we’ve already sailed with them four times.
For this new cruise, when entering passenger details, we’re asked to check the box “I have taken out insurance,” which is the first time this has been required.
For recent sailings on the CFC Renaissance, did they ask you for an insurance certificate?
Thanks
We’ve booked the CFC Viking Legends cruise (departing on 03/31/25), and the excursions have just been posted on the CFC website.
What a disappointment...
Stop in Copenhagen: 2 excursions offered, one of which includes +1.5 hours of walking
Stop in Oslo: 2 excursions, one of which is a hike
Stop in Sandnes (Stavanger): 2 excursions, one of which is a hike
Lysekil (Sweden): 1 excursion, same as in Kristiansand and Zeebrugge.
We hesitated to book without knowing the excursions in advance, but the itinerary interested us. We were expecting more options for excursions...
Since the ship leaves the day before from Zeebrugge, let’s hope there’s still space for the excursions.
I’ll share our experience after we return from this first CFC discovery.
MUM49
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
Hi everyone,
I really enjoy traveling by boat, and I usually book directly with the cruise line.
At the same time, I get a lot of ads for Croisières.fr, which, as a middleman, offers me the same cruises as the cruise lines themselves. I’d love to know if any of you have booked through them before and if everything went smoothly?
Thanks!
I’m back from this “mixed” two-week cruise in the Indian Ocean on the Norwegian Sky.
Originally, I had booked a cruise with AIDA (also in the Indian Ocean), but unfortunately, the company decided to cancel it and offered us other options, which we declined because the dates didn’t work for us.
Since my wife really wants to do a cruise in the Indian Ocean, but very few companies offer this destination, it’s a bit complicated—especially when the dates don’t line up. Finding a good compromise between companies and timing is tough. Retirement can’t come soon enough!!!
After some research, I found a really great itinerary with Silversea (a luxury cruise line) for a 19-day cruise from Cape Town to Victoria, stopping in Madagascar (2 days), Praslin, La Digue... But my wife couldn’t get the time off. Not only was the itinerary amazing, but the price was unbeatable (5,200 € per person for a balcony suite, all-inclusive). What a shame—I would’ve loved to try this company, but maybe next time (if we’re lucky enough to have the chance).
My wife tried to take unpaid leave but wasn’t successful... Oh well!
On my end, I have more flexibility with vacation time since I travel a lot for work, so I can accumulate my days off and take them when it suits me.
So, we settled for this cruise (the only one that matched my wife’s vacation dates). Sure, we weren’t thrilled about the ship, but the itinerary wasn’t bad. We figured, why not?
I requested a quote from Logitravel, and after a discount, we paid 2,600 € per person for a balcony cabin (category BA) with the More At Sea package, which includes: 300 minutes of internet, premium drinks, 5 restaurants, and discounts on excursions...
The itinerary:
Day 1
Dubai (UAE)
Boarding
11:59 PM
Day 2
Abu Dhabi (UAE)
7:00 AM
Day 3
Abu Dhabi (UAE)
2:00 PM
Day 4
Sea day
Day 5
Sea day
Day 6
Sea day
Day 7
Sea day
Day 8
La Digue (Seychelles)
10:00 AM
8:00 PM
Day 9
Mahé (Seychelles)
7:00 AM
8:00 PM
Day 10
Sea day
Day 11
Antsiranana (Madagascar)
7:00 AM
6:00 PM
Day 12
Sea day
Day 13
Pointe des Galets (Réunion)
8:00 AM
9:00 PM
Day 14
Port Louis (Mauritius)
7:00 AM
Day 15
Port Louis (Mauritius)
8:00 AM
After booking the cruise, I started looking for flights (Paris/Dubai and Mauritius/Paris). It’s peak Easter vacation time, so tickets are crazy expensive... I ran several simulations on Skyscanner and was shocked by the prices.
A direct flight from Paris to Dubai with Emirates is 1,400 € per person (one way), and the return from Mauritius to Paris (also with Emirates via Dubai) is 1,350 € per person.
Given these outrageous prices, I decided to book a flight with a layover. The best value I found was with Qatar (via Doha) for 650 € per person, with a 2.5-hour layover in Doha, and a direct flight from Mauritius to Paris with Corsair for 750 € per person.
With the More At Sea package, we had a 300 € credit per person for flight tickets (as long as we booked through NCL).
I requested a quote, and they offered:
OUTBOUND: April 18, 2025 – Egyptair CDG-CAIRO 10:05 PM-2:30 AM
February 19, 2025 – CAIRO-DUBAI 5:30 AM-10:55 AM
RETURN: May 3, 2025 – Kenya Airways Port Louis-Nairobi 6:50 PM-10:10 PM, Nairobi-CDG 11:50 PM(+1)-7:30 AM (price: 950 € per person).
Sure, the price was good, but we didn’t want to fly with those airlines, and NCL didn’t have any other options. So, we booked our flights ourselves.
D-Day:
Departure from Paris on April 18 with Qatar via Doha:
Two days before leaving, I checked in online and took the opportunity to buy seats near the emergency exits since my wife tends to get swollen legs on long flights. So, she prefers having extra legroom (cost: 132 € per person). It’s a bit pricey, but peace of mind is priceless.
Usually, when I have an early flight from Roissy, I always book a hotel the night before (near the airport) to avoid stress and not miss my flight. But since it was school vacation time and Good Friday, we decided to leave very early from home...
The flight was scheduled for 9:05 AM. We live 70 km from the airport and had to be there by 7:05 AM.
We barely slept... Up at 4:30 AM, and by 5:45 AM, our Uber was outside. We arrived at the airport (Roissy Terminal 1) by 6:50 AM.
Check-in was smooth—less than 10 minutes, and our bags were dropped off with boarding passes in hand.
This was my first time flying out of Roissy Terminal 1 since it was renovated for the Olympics. Wow, it’s a huge improvement—nothing like the old “camembert box” we used to know!
Short version: I booked through Croisières.fr, and everything went smoothly until my order was confirmed. When I requested a date change—due to administrative reasons—the sales rep initially assured me the fee would be 50 € per person, but then demanded 600 € (negotiated down to 338 €), even though the price remained unchanged. On top of that, Paul, the sales rep, was dishonest, claiming that drinks (excluding alcohol) were included and that there were "all-inclusive" packages for alcoholic beverages, which is completely false. All drinks—even water—are charged onboard. I had also requested a cabin with two separate beds to travel with my mother, a request that wasn’t honored, forcing me to sleep on a small couch. To make matters worse, all my emails and calls to customer service were ignored or handled carelessly. While the cruise itself was satisfactory—thanks to Costa for the onboard organization—I recommend booking directly with Costa to avoid these bad surprises with Croisières.fr.
Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.
The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.
I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.
I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.
That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.
Hi everyone,
In a month, I’m heading to Greenland with Rivages du Monde.
My question is: which airport do we fly out of to get to Iceland—Orly or Roissy?
Thanks to anyone who’s already traveled with this tour operator for this destination and can let me know.
Have a great day
Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Hi,
I couldn’t find it in the existing discussions, but I thought there was a bus from the cruise port to a beach in Olbia—does anyone have any info?
We’ll be there on a stopover and only have a few hours.
Thanks for your help!
If you're traveling on the Costa Diadema from October 17th to 28th, 2026 to Lisbon, we can meet up for a drink. Share our cruising experiences, an excursion, a table...
I just got a mind-blowing response. I wanted to book 2 back-to-back cruises in the French West Indies on the Renaissance—arriving in Guadeloupe on December 23, 2025, and returning from Martinique (the end-of-cruise city) on January 13, 2026.
And guess what? It’s impossible because they’re pre-packaged deals. The only solution is to book just one cruise—not two in a row. It’s UNBELIEVABLE.
CFC, the French cruise company—well, no. It’s actually CAC, an English cruise company with "civil servants" wearing blinders.
I’ve never seen anything like this. I’ve often combined two back-to-back cruises without any issues, but those were on "bare" ships. All they had to do was get me to Guadeloupe with the first cruise and have me depart with the second cruise’s start. It’s easy to book plane seats!
For the record, last year I did two back-to-back cruises in the Mediterranean, spending Christmas and New Year’s on the same ship.
Handing control over to the English wasn’t a good solution.
Oh well, I’ll find somewhere else with more open-minded people.
Hi there,
Here’s a little recap of my cruise on the CELEBRITY INFINITY from February 14th to 23rd.
Itinerary: Athens / Thessaloniki / Thessaloniki / Kusadasi / AT SEA / Cyprus / AT SEA / Rhodes / Heraklion / Athens / Athens
Since the cruise ended on Monday, we had to leave the ship on Sunday to go back to work on Monday 😕 Bring on retirement!
This was our 34th cruise, and the price was around 1,300 € per person for AQUACLASS.
Just to remind you, AQUACLASS includes spa access, a cabin with a hydro-massage shower, and a dedicated restaurant.
For once, I have to say we didn’t get a good deal—prices dropped two months before departure, and we could’ve had AQUACLASS in a guaranteed cabin for 1,000 € per person. So, I think for January/February cruises, it’s better to book last-minute.
We arrived in Piraeus on the 12th in the evening. The hotel was great—"Phidias Piraeus Hotel"—close to the center, with a spacious room (upgraded by Booking to a junior suite). The breakfast was decent, and the price was 125 € for two nights, all included. The cherry on top? The hotel offers free shuttles to the cruise ship on departure day—really awesome!
We’d never visited Piraeus before, and it was a lovely surprise. Not only was the weather gorgeous, but the walk was really pleasant—the port, the beach, the little streets. It was way nicer than I’d imagined!
TO BE CONTINUED: BOARDING 😉
