The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.

https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711

If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?

A heads-up to all EasyJet travelers: baggage checks are more strict than ever!

We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.

Turkish Airlines issued the entire round-trip tickets. The flight plan was:

31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.

On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.

Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight. I booked my ticket. I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?). Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket? Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.

Thanks in advance!

Hi there,

This afternoon I had a flight at 5:10 PM to Amsterdam from Nice (final destination: Berlin). I arrived at the airport a little before 3:00 PM and saw that the flight was now leaving at 6:30 PM. I went to the counter to point out that I wouldn’t have time to make my connection, and they told me I’d be spending the night in Amsterdam.

When the agent checked her computer, she saw that I’d been put on a flight with another airline and asked if I hadn’t received an email.

In the end, I had to change terminals and leave at 7:05 PM with Swiss Airlines, then Air Baltic.

Just to clarify, I checked in less than 24 hours ago for both KLM flights (Nice-Amsterdam and Amsterdam-Berlin) where I had seats assigned. I checked my emails carefully, and I was never notified!

Luckily, the Swiss Airlines flight left later—otherwise, at 3:00 PM, I wouldn’t have had time to check in (I have a checked bag), and I don’t know how I would’ve proven I never got an email. Also, thankfully, I went to the counter much earlier than planned for the 6:30 PM departure.

In the end, I was lucky because with KLM, I would’ve lost a whole day. And it’s a good thing I always travel for at least two full weeks because I’ve often lost a day due to delays—I wouldn’t do that for a week or a weekend getaway...

This is the first time this has happened to me, but there’s a first time for everything!

Hi there, I’m flying from Marseille to Bali this year and have a 1h30 layover in Frankfurt, from Terminal 1 to Terminal 1. Do you think that’s enough time, considering I don’t know the airport or the language? Thanks. »

So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊

Hey everyone, We bought a ticket a month ago on Trip. It was supposed to be a flight leaving at 2:30 AM to arrive in Kuwait at 4:30 AM to catch a connecting flight with the same airline (Kuwait Airways) at 8:30 AM the same day, arriving in Paris at 12:45 PM. But Trip just informed us that KA "modified" the first flight to depart at 1:20 PM, which means we’ll miss the second leg of the journey. No alternative offered for that portion. After checking, the only solution is to take the flight the next day—so more than 17 hours of layover. We have to go back to work the next day, even though we’d planned a rest day. Trip’s only options are to cancel or accept the change!!! We asked them to propose an alternative flight, but their response was to contact the airline. We did, and their answer? Wait a bit longer for the final schedule!!! From my research, this counts as a cancellation or at least a delay of over 3 hours, so the airline is obligated to find us an alternative flight and compensate us. Has anyone had this experience with this airline or another? Any advice? Thanks in advance

Hi everyone,

Does anyone have an idea about how flight ticket prices drop for a given destination? (Excluding Ryanair, of course.)

We need to leave for Seville on December 27th. Generally, airlines launch trips on a specific date with a high price to start filling the plane. As the departure date gets closer, the airline tries to fill the plane and lowers its prices, so the ticket price becomes reasonable again.

Example: Right now, for a trip in about 10 days, the average round-trip ticket price is usually around 200 €. Currently, the round-trip ticket price for December 27th is 450 €.

If any of you have more precise info on this topic (for example, if the price drops 15 days before departure), thanks in advance for your input. Jean Paul

Hi,

A pretty serious issue has come up in the past few weeks for traveling to Tanzania.

What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php

Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!

Loïc

Hello,

I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."

This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?

Hi there,

We’re heading to Chile in September 2025, and we booked a Paris–Santiago flight (AF) that was supposed to arrive in Santiago at 7:45 AM, with a same-day connection to Calama on LATAM at 2 PM. Air France just changed the arrival time to 8:45 AM in Santiago. Do you think we’ll still have enough time for the connection to Calama, or should we change our 2 PM flight to one the next morning? The other same-day options are too late. How long should we budget for customs, health checks, and baggage claim—since we’ll need to recheck our bags for Calama?

Is moving between the international terminal and the domestic terminal time-consuming?

Thanks so much for your help! :)

Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!

Booked an Air Mauritius ticket via a flight operated by Air France, but my middle name was shortened to just an initial with "Ms" attached instead of being written as Lalina Alexandra Fernandez. On the ticket, it shows as Lalina Ams Fernandez, even though I booked with the correct name. Apparently, no one can modify the ticket. Do you think this will cause problems?

Hi there,

Have you ever traveled with this airline? It seems like they have a real monopoly on some destinations and are also much cheaper.

Thank youuuu.

Hi, I’m trying to book 2 flight tickets on SATENA’s website. After entering my personal details, it asks for: "Business name, fiscal identification and fiscal ID"... and I can’t skip this step. Can anyone help me out? Thanks in advance

we have flights with Swiss and Lufthansa for January; our flights are still in our booking file. But after reading that the Cambodian ambassador in Paris advised against transiting through Bangkok (which is our case), I reached out to the airlines to potentially change our ticket via Singapore. However, both companies have canceled all flights to Cambodia, regardless of the day or airport. We’ll have our contact on the ground call us on Monday to figure out what to do, especially since no insurance covers war, conflict, etc. If anyone else is in the same situation with an upcoming departure, we can exchange tips

Hi there,

I’m starting this thread to ask for your advice on a tricky situation I recently ran into. Maybe you’ve been through something similar?

After booking my tickets for this summer, I realized I never received an email, payment confirmation, or reservation number (well, the number did appear on the page after payment, but I didn’t write it down, assuming I’d get it in the confirmation email that usually arrives right after). Even though I was charged, I have no other proof of purchase since I don’t have anything to back it up...

At the time, I wasn’t too worried—email delays had happened to me before. Worst case, I’d get it an hour later.

Except after a full day, I still hadn’t received anything, and the reservation still doesn’t show up in my personal account on the airline’s website.

What should I do?

I contacted support via message: still no reply (and they guarantee a response within two hours). I called them, but no one picked up (and on top of that, I was charged 7.5 € for 15 minutes on hold). Now I’m starting to lose my patience...

Has this ever happened to you?

Thanks in advance,

Hi there, I’m facing a rather unusual issue with SAUDI AIRLINES. I booked a flight to Jakarta with a layover in Jeddah for July directly on their website on February 25th, paying for our three tickets via PAYPAL. I quickly received confirmation that my flight was booked and our e-tickets were issued. However, after several days, I noticed we were never charged for the tickets, and I saw on our PayPal account that the payment authorization was still pending.

At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.

Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).

So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.

I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.

I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.

I hope you can shed some light on this?

Thanks for taking the time to read this

Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me? Thanks

Hi everyone! It feels really strange to be back on Voyage Forum after such a long time.

A quick question for the pricing experts out here 😉

I’ve been running some simulations for a Singapore Airlines flight, and I found THE perfect one for me! But here’s the thing: the simulation for 1 passenger is 978 €, and for 2 passengers, it jumps to 2,208 €. Where do those extra 252 € come from?

Yeah, I know I could book two separate reservations...

Thanks for your insights...

Hello, We’re planning to fly from Paris to Bangkok at the end of June with my wife, our daughter, and the baby who’ll be 4 months old by then. The baby won’t be born for another 2 months, and I was wondering if it’s possible to book the 3 flight tickets now and add the baby after the birth? I read that a ticket isn’t necessary for babies. Can you confirm this for me? Is there a risk that in 2 months they’ll tell me the flight is full and we can’t add our baby? Finally, is it possible to reserve a seat in the first row (where there’s the most space) right now? Thanks so much for your help

Hi there,

I’m flying to Bogotá with a one-way ticket in early January. A friend told me that I’ll likely have trouble boarding in France if I can’t show a return (or onward) flight out of Colombia. He was in the same situation but from the US and had to buy one at the airport before leaving.

So, I’m thinking of buying a ticket that I can get refunded once I’m there. Are there still airlines that offer full refunds without any reason? Is there a legal timeframe within which I can do this?

Thanks!

Levelo.

Hi everyone, I’ve got a problem… I don’t even know if it’s a small one or a big one. Back in May, I booked our flight tickets to go to New Zealand, and I just realized I misspelled my husband’s first name: Giiles instead of Gilles… I booked through Lufthansa, and on the outbound trip, there’s a Shanghai-Auckland flight operated by Air New Zealand, and on the return, an Auckland-Hong Kong flight operated by Cathay Pacific. The rest is with Lufthansa. We’re leaving from Nantes in February-March 2026. Have any of you run into this kind of issue, and if so, how did it go? It’s really freaking me out. Lufthansa added a note in our file about the ‘i’ instead of ‘l’ mistake, and they told us it’s not a problem for them, but what about Air New Zealand and Cathay Pacific…??? Air New Zealand and Cathay Pacific say they can’t do anything because the ticket was booked through Lufthansa. And Lufthansa added a note to our file, but will that be enough, or are we going to get turned away in Shanghai, Hong Kong, or Auckland?? After another call to Lufthansa, they’re implying that a correction isn’t possible and the solution is to buy a new flight ticket for 2800 €. Thanks for sharing your experiences. I’m lost and don’t know what to do.

Hi everyone! We’re planning a multi-stop trip, starting with Uzbekistan. Has anyone flown with Qanot Sharq before? We’re looking to take a flight from Tashkent to Guangzhou. We tried buying a ticket on their website, but they only accept local bank cards since they don’t take foreign currency. We’ve searched on other sites but can’t find any tickets that include baggage. It’s a bit risky since there’s no info on whether we can buy baggage allowance on their site or how much it’d cost.

If anyone has any tips, we’d love to hear them! 😊 Safe travels!

Hi there,

I’m taking a Ryanair flight from France to Portugal (and back) in May. I’d prefer not to bring my passport since we’re leaving for the US in July, and I’d rather not risk losing it (or worse), so I’d like to leave it safely at home!

My ID card expired in July 2022 but should still be valid for 5 years. So it *should* be fine, but if anyone has been in this situation before, I’d love to hear about your experience to put my mind at ease!

Thanks in advance! 🙂

Hi there, we’re looking at a flight from Montreal to Zurich, then Zurich to Brussels (final destination). There are two couples and two kids in our group, and the layover is listed as 50 minutes. I wanted to check if this is doable before booking...

Hello,

The end of an era at Southwest—starting May 28, 2025, they’re no longer offering two free checked bags.

Southwest Ends Free Checked Bags Policy | AirlineGeeks.com

Hi, Lufthansa is really pushing it:

Cancellation of two flights with no rebooking options offered, even though rebooking is possible on the same dates with comparable travel times. Yet Lufthansa claims no rebooking is possible;

To get a refund for a flight canceled by the airline (well after the Covid crisis), you have to take legal action! A refund request was properly submitted, but Lufthansa hasn’t responded.

Lufthansa’s lawyer admitted in court that the refund request is valid and that the airline is willing to refund. But over a year later, the refund still hasn’t been issued! Clearly, Lufthansa prefers to wait for a court ruling, which is a sure thing given their own lawyer’s statement;

After a phone call initiated by the passenger, rebooking was agreed upon by both parties—only for Lufthansa to cancel it immediately without offering any alternative rebooking.

In a follow-up call initiated by the passenger, Lufthansa proposed a rebooking with a travel time of 31 hours instead of 21, even though faster rebooking options with comparable travel times exist.

The proposed 31-hour rebooking includes a nighttime layover of over 12 hours with no hotel or transportation coverage;

For the first rebooking that both parties agreed on (but Lufthansa immediately canceled), they refused to cover ground transportation from the arrival airport to the originally planned airport;

Refusal of other "prompt" rebooking options, even though they were available and proposed by the passenger;

Ongoing legal case: https://retardimportantavion.wordpress.com/2024/10/23/lufthansa-championne-du-refus-des-droits-des-passagers/ 2 Best regards,

Hi,

I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.

I booked with Turkish Airlines (through an online agency) for a trip to South Korea.

I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)

So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.

I’ll have a layover in Istanbul on the flight.

Thanks in advance for your replies. Have a great day.

Hi everyone, We’re going on a Nile cruise. My question: We’re taking off from Brussels Airport to land in Cairo. Then we have to catch a second flight to Luxor. How does that work—do we pick up our luggage, do we have to exit and then re-enter the airport? Thanks for your help, tips, and advice, etc.…