AirAsia baggage weight: planned scam? (page 2 of 2)

I didn’t see that coming... sniff... 🤪

http://voyageforum.com/v.f?post=7403699#7403699 😏😏😏 Still tired of the right index finger?[;]

What a scam this airline is! Sure enough, at check-in they told me I hadn’t paid for my checked baggage. But I have the email and PDF clearly stating I’m entitled to a 24 kg bag and that it’s paid for. They refused to check in my luggage—just left it there. I had no choice but to pay again. When I arrived in Malaysia, I filed a complaint. Two days later, I got a response saying they’d credit my AirAsia account with 85 €. I refused and demanded a refund. I followed up three times—no answer. Then they sent me an email saying my case was closed and the 85 € had been credited.

Bottom line: no discussion allowed, and their decision is final. Their goal? To make sure I use that credit with them—and of course, I’ll end up spending more. If I don’t fly AirAsia again, they keep the 85 €. Pathetic! !

Hi there,

I recently flew with AirAsia on a Bangkok to Siem Reap flight, and had no issues with checked baggage that was paid for at the time of booking. Hopefully your bad experience isn’t part of a widespread scam on their end!!!

Best regards.

I managed to "exchange" with them again. Well, "exchange" if you can call it that. The last email I received three days ago says they’ll refund me $50. I replied that the amount was $85, not $50, and that I didn’t understand. I’ve been following up every day since...