Discussions similar to: demande renseignements
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Request for information on CFC cruises
Hello everyone, I’m so happy to be back on Voyage Forum Cruises. I’ve missed this forum for planning my cruises over the past few years. Even though we came back very sick with Covid (diagnosed on disembarkation day) and at first we didn’t want to go on another cruise, the call is too strong, and we’re thinking of going again at the end of the year… 😎 After a big disappointment with COSTA (we were on the DIANANT) that couldn’t be resolved, we switched to MSC in Yacht Club and recently with our kids and grandkids in an Auréa Balcony cabin. But I have to admit, MSC’s dining options don’t suit me as well as COSTA’s. For the end of the year, I’m torn between Costa Toscana and CFC. Could someone give me info on the latter when traveling in a suite? Apart from the cabin size, no details are provided (dedicated restaurant, for example?). See you soon on the forum.
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Have you ever booked directly on an American site?
Hi there... I’m wondering how to book a cruise on the Celebrity Ascent. On the American site, everything is detailed—you can choose your cabin... After checking with a travel agency, they’re offering me a "guaranteed" cabin!!😮 And I have to pay the "service fees" right away. If I book directly on the American site, are there any extra fees for currency exchange? Thanks for your replies! Have a great day! Gerty5
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Transfers between Miami Airport and the cruise port
Hi everyone, I’d like to know if the distance between Miami Airport and the Miami cruise embarkation port is far, and what transfer options are available. If I need to arrive a day early, are there any budget-friendly hotels near the port or the airport? Thanks in advance for all your tips! Cloclo
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Layover in Copenhagen at Ocean Quay: how to get to the Little Mermaid?
Hi everyone, Little cruise heading north... First stop: Copenhagen. There’s a good chance the boat will dock at OCEAN QUAY, which is over 5 km away from the Little Mermaid! I’m struggling to figure out how to get there by taxi, bus, or shuttle. Thanks for your tips! I can still walk, but 5 km through the port area... Have a great rest of the day!
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MSC Voyagers Club Reform
Good evening everyone, since many loyal MSC customers have been asking for it, it seems that the tier system and benefits of the MSC Voyagers Club are undergoing a major reform! Does anyone here have any information? Thanks in advance. Foxpyzy
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Stopovers during the Costa Deliziosa cruise in May 2025
Hi everyone, I’m so glad VOYAGE FORUM is back up—it’s such a lifesaver for us travelers!! Next May, I’ll be going on a cruise on the COSTA DELIZIOSA with stopovers in SPLIT, DUBROVNIK, KOTOR, CORFU, KATAKOLON, and BARI. Since the forum closed during COVID, all the discussions stopped at the same time. So, I’d love to hear from anyone who’s done this cruise to share some tips about the stopovers. Thanks in advance for your help!
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Review of an expedition cruise to the Seychelles with Ponant from January 25 to February 2, 2026
Hi everyone,

It was totally by chance that I found this cruise while chatting with Alfred in November 2024. It wasn’t planned, but the price was attractive—one of those "great deals" from Ponant that I love and that don’t exist anymore. Since everyone’s wondering, here’s the answer without waiting for the end of the story: after my various loyalty discounts, I paid **3,250 € per person** for 8 nights/9 days on the expedition cruise *The Essentials of the Seychelles*.

Expedition cruises are by far our favorites. The outings are done by Zodiac with the ship’s naturalist guides, everything’s included, and there’s no need to add any excursions or prepare anything.

We’re liking long flights less and less, so to break up the trip, we decided to stop over in Doha for four days on the way there and one day on the way back.

I’m happy to share the good and not-so-good moments, the great surprises, and the disappointments of this trip with you.
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MSC Lirica Cruise in April 2025 with stops in Kotor, Mykonos, Santorini, and Ancona
Hello everyone, So happy to be back on this Forum! We’re heading off on another cruise—our 7th—after a 5-year break... We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona. Could you help me plan the stops by sharing tips, tricks, and advice? For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves. Thanks in advance to everyone, and looking forward to chatting with you all!
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Review of a Norway cruise on the Emerald Princess in June 2025 (1)
Hello everyone,

I’ve wanted to take this Norway cruise for a very long time. The first time I booked it was in July 2020 with Azamara. Unfortunately, it was canceled, as everyone remembers. When I tried to book it again, the prices (already a bit high with Azamara) had simply doubled. So, since then, I’ve been keeping an eye out every year for any opportunities...

The last time we sailed with Princess was eleven years ago, and things didn’t go very well. I came back pretty unhappy with their service and quite disappointed. Despite the $600 they gave me as credit for a future cruise, I’d never set foot on one of their ships again.

But this time, the opportunity arose—a fantastic itinerary with lots of stops, a reasonable price for 16 nights (I’ll share the details in the conclusion), and a ship that’s not too big, so to speak, with only 3,000 passengers. I’m not expecting much from the cruise line this time and am boarding the ship with low expectations beyond the itinerary.

Princess has introduced an app to download before the cruise. It’s essential because online check-in is no longer available, and the agency doesn’t send a travel journal. Everything is done through the app. After completing the check-in on the app, we only know that we’ll need to pick up our key, the Medallion, at embarkation by following the blue line in the terminal and presenting our passport.



Up until our departure, the weather forecast for the coming week in Norway is disastrous—rain, rain, and more rain. It was pretty much the same two years ago before our Iceland cruise, and in the end, the weather turned out fine.

If you’re ready to embark on the Emerald Princess to discover this beautiful cruise and the stunning landscapes of Norway, let’s go!

Southampton - Sea day - Bergen - Olden - Åndalsnes - Sea day - Tromsø - Honningsvåg (North Cape) - Alta - Sea day - Molde - Trondheim - Two sea days - Edinburgh - Sea day - Southampton
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Cruise on the Explora Journey
Hi there A few photos from the Explora Journey—the ship is stunning, and I can confirm the dining is on par with Michelin-starred restaurants. Plus, you get to choose between several restaurants where everything is included, even drinks and champagne!
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Information for a cruise on the Diamond Princess in late May - Japan
Hi, I’m taking a cruise in Japan on the Diamond Princess from May 23 to June 5 and would love to hear from anyone who’s done it. Also, can we pay on board with Euros? Is it easy to use Wi-Fi when we’re ashore? What’s the weather like—do we need warm clothes or not? Are the excursions essential, or can we manage on our own outside of Tokyo, where we have a guide? If not, which excursions would you recommend? Thanks in advance for your replies. Betty from the islands
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Viking Legend Cruise - Exploring on Our Own
Hi! I’m doing the Viking Legend cruise, and if you have any great tips, I’d love to hear them. We’re not big on excursions—we prefer to explore on our own. So if you can help us out, that’d be amazing. Thanks in advance!
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Review of Renaissance Cruise (Iberian Flavors) from October 18 to 29, 2025
‌ Hi there, Here’s a little review of our cruise on the Renaissance from October 18 to 29, 2025 (11 nights). It was our first experience with CFC. Some other forum members were on board too, so we can probably compare notes and correct me if I’m wrong!

The stops were as follows: 10/18 departure from Marseille 10/19 at sea 10/20 Cartagena 10/21 Almería 10/22 Gibraltar 10/23 Cádiz 10/24 at sea 10/25 Leixões (Porto) 10/26 Vigo 10/27 at sea 10/28 at sea 10/29 Dunkirk

First, a quick intro. We’re a family of four with two kids, ages 8 and 11. We booked this cruise in January 2025, right when it went on sale. At the time, it was priced at 763 € per adult (+ 99 € in tips) and 114.45 € per child (under 12, no tips to pay) for an ocean-view cabin (all ocean-view categories were the same price). Since there was also a single-parent offer (meaning one paying adult in the cabin was enough to get the child rate for the accompanying kid), I asked if we could take advantage of this offer to get two double cabins at the same price as one quadruple cabin (to have more space), and yes, it was possible. So we booked two premium ocean-view double cabins side by side. It was the same price as a quadruple. We booked directly through CFC because my husband had a promotional code from his works council. In total, for the four of us, we paid 1830 €, tips included. It’s true we booked early, but the rate was good, and we had the constraint of traveling as a family of four, so cabin choices were more limited. It’s also worth noting that the single-parent offer is limited.

Now, about embarkation: 10/18 Marseille Coming from the north, we took the direct TGV that morning at 7:22 AM, scheduled to arrive in Marseille at 12:24 PM. The trip went smoothly, great weather, and we arrived just one minute late. I had planned to get to the port using the free 35T shuttle from Joliette. To get to the bus stop, there were two options: the metro or walking. Since the weather was beautiful and the kids needed to stretch their legs, we opted for the second option. The route is all downhill, so it was pretty easy even with the suitcases. But I wouldn’t do it the other way around! We arrived at Joliette around 12:50 PM, just in time for the 1:00 PM shuttle, which arrived a few minutes late. Other cruisers got on board too. That day, there were two Costa ships and one MSC ship at the port as well. Traffic was heavy, and the shuttle arrived at the port entrance at 1:30 PM. We were scheduled for 2:30 PM. We were lucky to be at the closest embarkation terminal. So we were among those who had the least walking to do. We dropped off our suitcases and headed to the check-in counter. There were plenty of desks and almost no passengers. So we quickly completed the embarkation formalities—in just a few minutes—and when we boarded, it wasn’t even 2:00 PM yet. We headed to the buffet, where there weren’t many people. As we finished lunch, it was around 3:00 PM when they announced the cabins were ready. We went down to drop off our luggage in the cabins and then went up to the top deck to take some photos. The ship’s daily program said the safety drill would be at 4:00 PM. So we went to deck 6 at the scheduled time. But later, they announced it would actually be at 4:30 PM! In short, we waited 30 minutes for nothing because of a difference between the scheduled and actual time! The drill itself was long. Gathering everyone took about 20 minutes, I think. Just as we finished, they announced the departure, originally scheduled for 5:00 PM, was delayed until 9:00 PM due to latecomers. We went to check out the library, which had tons of board games and books—more than we’d ever seen. What stood out on this first day was that, for the first time, we had a French-speaking embarkation, announcements only in French (except for the safety drill), French-speaking servers, a paper daily program in French, books in French (which we’d never find on another ship), and menus in French. To wrap up the day, we had dinner at Vatel. I had requested the first seating (6:30 PM) and a table for four, and we got it. We were seated upstairs near the window—a very pleasant table that we’d occupy every evening. What was a little surprising, but we got used to it, was that you had to order everything you wanted at once. The portions weren’t big, but you could choose what you wanted. The cheese was French and excellent.

To be continued...
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MSC Scam: "Guaranteed Ocean View"
Hi everyone, As you can see, it says "guaranteed ocean view" on the booking. And here’s the result: a tiny cabin with the view completely blocked. I paid for a porthole, and when I went to see the MSC receptionist, they told me it was impossible to change cabins. Yet later, I found out that someone in an inside cabin was upgraded to an ocean-view porthole—good for them, but I feel like they really messed with me. I’m so disappointed; I’d saved up for this. And I’m furious that they don’t care at all about my dissatisfaction. I’m thinking about contacting a mediator to see if they can help. Do you have any advice? Thanks in advance.
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VoyageForum Members' 2025 Cruise Departure Calendar
hi everyone I’ll go ahead and restart the cruise calendar for 2025 for now. It can give people ideas and might help members meet up!

Two essential rules: don’t “quote” the calendar when replying—this’ll avoid any confusion and if you can, list your cruise in this example format: enter the month first, then date /username / SHIP / number of days / destination / departure port

FEBRUARY

14/02- poupou10 / CELEBRITY INFINITY /11 days / Greece Turkey Cyprus / Piraeus (Athens) AUGUST 01/08- poupou10 / REGAL PRINCESS /13 days / British Isles / Southampton YOUR TURN 😉 NUMBER OF CRUISES 2025: 2 JANUARY FEBRUARY 14/02- poupou10 / CELEBRITY INFINITY /11 days / Greece Turkey Cyprus / Piraeus (Athens) MARCH APRIL MAY JUNE JULY AUGUST 01/08- poupou10 / REGAL PRINCESS /13 days / British Isles / Southampton SEPTEMBER OCTOBER NOVEMBER DECEMBER
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French company CFC
Hi Has anyone sailed with the French company CFC? What do you think? Haven’t seen many reviews about this company.
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Request for Information on Booking Cruises
Hello everyone,

What a great forum this is! Someone recommended it to me during my last cruise (my first one, too).

After that amazing trip in January this year, I’d love to go again.

But I’d like to know how to negotiate and which travel or booking agency to use to get the best prices. Normally, I book either in Switzerland (very expensive) or directly with MSC, but I’ve been told not to do that. So, I’m here to find the best way to book with MSC. As for dates, I’m pretty flexible, and my departure point—since I live in Switzerland—would be Genoa, Marseille, or somewhere near Rome.

Thanks in advance for all your future responses!

Best regards, Robert
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ESTA for a departure from Miami
Hi there, I just applied for an ESTA since I’m leaving in February on MSC, and my request was approved. I just noticed I put “transit” (we arrive from France the day before and spend one night at the hotel before boarding) instead of “stay.” Does this matter, and I don’t know how to change it? Thanks for shedding some light on this! Best regards to everyone
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CFC Travel Insurance Certificate
Hi there, we’re planning an Adriatic cruise in September 2025 on CFC’s Renaissance ship—we’ve already sailed with them four times. For this new cruise, when entering passenger details, we’re asked to check the box “I have taken out insurance,” which is the first time this has been required. For recent sailings on the CFC Renaissance, did they ask you for an insurance certificate? Thanks
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COSTA cancellation fees
Hi, We need to cancel a cruise we had planned for June 2026. We were surprised by the amount of the cancellation fees, which until now were 50 € per person more than 60 days before departure. The agency we asked to handle the cancellation informed us that, since 17/05/25 and the new general terms and conditions of sale, the cancellation fees more than 60 days before departure amount to 100 € per person. Mum49
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Negative experience feedback with Croisières.fr
Short version: I booked through Croisières.fr, and everything went smoothly until my order was confirmed. When I requested a date change—due to administrative reasons—the sales rep initially assured me the fee would be 50 € per person, but then demanded 600 € (negotiated down to 338 €), even though the price remained unchanged. On top of that, Paul, the sales rep, was dishonest, claiming that drinks (excluding alcohol) were included and that there were "all-inclusive" packages for alcoholic beverages, which is completely false. All drinks—even water—are charged onboard. I had also requested a cabin with two separate beds to travel with my mother, a request that wasn’t honored, forcing me to sleep on a small couch. To make matters worse, all my emails and calls to customer service were ignored or handled carelessly. While the cruise itself was satisfactory—thanks to Costa for the onboard organization—I recommend booking directly with Costa to avoid these bad surprises with Croisières.fr.

Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.

The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.

I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.

I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.

That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.
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"Tropical Odyssey" CFC Renaissance – November 1st to 22nd, 2025
We’ve just returned from a cruise that my wife and I will remember—unfortunately, not in a good way. There’s so much to say that I’ll proceed chapter by chapter. Pre-Cruise On January 24th, 2025, I booked through a supposedly attentive cruise agent the repositioning cruise of the CFC Renaissance to the French West Indies, initially departing from Le Havre, then from Dunkirk, on November 1st, 2025. The return flight was included in the price of this trip. From January, right after booking, this adventure got off to a bad start. Used to major cruise lines, I asked my agent to reserve a table for 4 at the "Vatel" restaurant for the second seating, and to link this reservation to the cabin of friends traveling with us. First brush-off: "Ask the maître d’ at the restaurant entrance on the first night."

"To govern is to foresee, and to foresee nothing is to head for disaster," as Émile de Girardin said.

Following this maxim, in February, I started looking for transportation to Le Havre, which was initially the departure port. Then, I asked the travel agent which airport the return flight would land at. I knew flights from Pointe-à-Pitre to Paris served both main Parisian airports. Here, I found myself like a ping-pong ball between the cruise agent and CFC: The cruise agent said, "Ask CFC," and CFC replied, "No, your agent is your intermediary—ask them." It went back and forth like that. Impossible to pre-book the flight that would take us back to our final destination. During the summer, we learned that the departure port was no longer Le Havre but Dunkirk. We canceled our transfers to Le Havre but, of course, lost the cost of the reservations. Meanwhile, we purchased our "Beverage" package—we chose the "Fraîcheur" option, which included all non-alcoholic cocktails, canned sodas, fruit juices, bottled water, and regular coffees. This detail is important for the rest of the story. Every month, I followed up to find out the return airport. Nothing until October 28th (3 days before departure), when CFC finally informed me it was Orly, along with the flight number and time. Of course, on top of booking at full price, I had to arrange my final transfer home. Since I had very little time before the return flight, I had to book an Uber in a rush for the Orly/CDG transfer. Right after, we were told that our first stop in Lisbon—the most anticipated for many cruisers—had been canceled due to a strike at the port of Lisbon and replaced with Vigo, Spain. A completely unremarkable stop—nothing outstanding. As you can see, the prelude was already problematic, yet we’re far from reaching the peak of our disappointments. .......... to be continued soon.
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VF Members' Cruise Departure Calendar for 2026
hi there Here’s the cruise schedule for 2026. It’s a great way to get ideas and maybe even meet up with other members. 2 essential rules:

1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /

REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!

YOUR TURN 😉

NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
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Mykonos-Santorini cruise: what to see?
Hello! I’m going on my very first cruise in September 2025.

Departure from Civitavecchia—

Mykonos - Santorini - Kusadasi...

A few questions: Apart from Ephesus, Naples, and Pompeii, I’m pretty much heading into the unknown for Santorini and Mykonos. I’ve been following some of your posts about Santorini—thank you for those! What do you recommend for Mykonos? I’ll be spending 3 days in Rome before the cruise. At the end of the cruise, I don’t plan to return to Rome. Could you tell me what transport to take from Civitavecchia to Fiumicino Airport? Thanks so much! 🙂 Françoise
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Your reviews on the ARANUI 5 cruise to the Marquesas Islands
Hello,

My husband and I are heading to French Polynesia on August 21st for a cruise on the ARANUI 5 to the Marquesas Islands. If anyone has taken this cruise recently or during the late August/early September period, I’d love to hear your impressions and any practical details. Thanks for your feedback! Elettra69
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ESTA Address for Alaska Cruise Departure
Hi, I’m taking an Alaska cruise departing from Vancouver. I don’t know how to fill out the U.S. contact point section on the ESTA since I don’t have an address to provide. Thanks for your help.
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