Hi, I know this topic has already been discussed, but in a rush, I booked a flight ticket with my married name (on my passport it’s noted as "married name X"). I’m flying with Oman Air, but since I booked through Expedia, they refuse to change it to my maiden name. Can I still travel? I’m really panicking!

Hi there,

I’m starting this thread to ask for your advice on a tricky situation I recently ran into. Maybe you’ve been through something similar?

After booking my tickets for this summer, I realized I never received an email, payment confirmation, or reservation number (well, the number did appear on the page after payment, but I didn’t write it down, assuming I’d get it in the confirmation email that usually arrives right after). Even though I was charged, I have no other proof of purchase since I don’t have anything to back it up...

At the time, I wasn’t too worried—email delays had happened to me before. Worst case, I’d get it an hour later.

Except after a full day, I still hadn’t received anything, and the reservation still doesn’t show up in my personal account on the airline’s website.

What should I do?

I contacted support via message: still no reply (and they guarantee a response within two hours). I called them, but no one picked up (and on top of that, I was charged 7.5 € for 15 minutes on hold). Now I’m starting to lose my patience...

Has this ever happened to you?

Thanks in advance,

Hi, I just booked a trip to Vietnam on OPODO. The reservation is confirmed, but I can't figure out if they send an e-ticket and when? The site is pretty unclear, and it's hard to get information. I couldn't find any answers on the forums about e-ticket issuance. The airline used is Turkish Airlines, but it's the travel agency (so OPODO) that issues the tickets and sends them to the customer. If anyone has any info or has had a recent booking with OPODO, thanks in advance. Have a good evening

So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊

Hi there, I’m facing a rather unusual issue with SAUDI AIRLINES. I booked a flight to Jakarta with a layover in Jeddah for July directly on their website on February 25th, paying for our three tickets via PAYPAL. I quickly received confirmation that my flight was booked and our e-tickets were issued. However, after several days, I noticed we were never charged for the tickets, and I saw on our PayPal account that the payment authorization was still pending.

At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.

Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).

So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.

I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.

I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.

I hope you can shed some light on this?

Thanks for taking the time to read this

Hi Community,

I'm having trouble booking a domestic flight from Jakarta to Tual for September on Lion Air's website. The site keeps glitching. When I use a comparison site, the flight shows up just fine. I'd prefer to book directly on their site rather than through a comparator. Is anyone else running into this issue right now?

Thanks!!!!

Hi,

I swapped my first and last name when I made my reservation. I’d like to know if this could cause any issues for boarding or not? I have a layover in Istanbul on my way to Dubai.

Could you please point me in the right direction?

Thanks in advance

Hi everyone,

So glad to see this forum still so active!

Quick question for those who’ve recently traveled to Australia: I found a Singapore Airlines flight from Marseille/Frankfurt/Singapore/Sydney for 1425 € round-trip (from 11/10 to 12/8).

Do you think that’s a good price??

I checked directly on the Singapore Airlines website, but the price is way higher than on the comparison site.

Thanks for your input!

We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.

Turkish Airlines issued the entire round-trip tickets. The flight plan was:

31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.

On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.

Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!

Hi everyone,

We’re planning to return to China next fall. Destination: Shanghai, followed by a trip through Gansu and then Hunan. I’ll admit that international flights are leaving me a bit puzzled—I’m wondering how far in advance I should book to get the best deals. For most other international destinations, I usually book 6 to 9 months ahead, but for China, it’s a whole different story... For example, when I look at flight comparisons, the best prices are around 500 € or even less for departures within the next 3 months with Chinese airlines (Air China, China Southern, etc.). Not the most practical timing for planning a trip... Those same tickets jump to over 1,000 € for departures around October 20th. 🏴‍☠️ There are also flights in October at very reasonable prices with Finnair + Juneyao Airlines. Has anyone heard of them? I’m worried that if the first flight (Finnair) is delayed, it might be impossible to get rebooked on the next Juneyao flight... Anyway, if you have any recent experiences to share... 😇 Thanks in advance! !

Hi everyone,

I booked a flight to Bali in December through an online travel agency. I received my reservation number but not the e-ticket, so I wanted to check everything on the airline’s website (Qatar Airways).

On the airline’s site, for each of my flights, I see the status "confirmed" and an e-ticket number. However, I can’t generate the ticket. Should I be able to generate it, or are the e-ticket numbers enough?

Also, when I check the passenger information, the "title" field is grayed out and can’t be completed, even though it’s marked as mandatory. Is this a problem? Can I wait until check-in at the airport? Should I contact the agency or Qatar Airways?

Thanks in advance for your help! !

Hi, I’m heading to China at the end of March and I’ve got the question in the title.

Chinese airlines only sell the most expensive tickets on comparison sites or their websites outside China. For the best prices, tickets need to be bought in China. Has anyone ever bought a domestic flight there through a local agency or online? Same question for trains.

Thanks

Hey everyone, We bought a ticket a month ago on Trip. It was supposed to be a flight leaving at 2:30 AM to arrive in Kuwait at 4:30 AM to catch a connecting flight with the same airline (Kuwait Airways) at 8:30 AM the same day, arriving in Paris at 12:45 PM. But Trip just informed us that KA "modified" the first flight to depart at 1:20 PM, which means we’ll miss the second leg of the journey. No alternative offered for that portion. After checking, the only solution is to take the flight the next day—so more than 17 hours of layover. We have to go back to work the next day, even though we’d planned a rest day. Trip’s only options are to cancel or accept the change!!! We asked them to propose an alternative flight, but their response was to contact the airline. We did, and their answer? Wait a bit longer for the final schedule!!! From my research, this counts as a cancellation or at least a delay of over 3 hours, so the airline is obligated to find us an alternative flight and compensate us. Has anyone had this experience with this airline or another? Any advice? Thanks in advance

Hi,

Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.

Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.

Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.

Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??

Wishing all these travelers courage, patience, and success in making it back home.

...

Doha Airport on October 21, 2025:



...

Hello fellow members,

Hope you're all doing well—it’s really great to see the site up and running again! Back in 2022, I booked a round-trip flight to Cairo/Paris via eDreams. The outbound was with Saudia: Cairo > Jeddah > Paris. The return was supposed to be in September 2022 with Aegean: Paris > Athens > Cairo. At the end of July, I got an email saying my flight was canceled by the airline. I immediately requested a refund, and they told me it would take 6 months to process. And since then—nothing. I’ve followed up with eDreams multiple times, but they just redirected me to Aegean, whose contact seems impossible to reach.

Do you have any leads or a contact address to follow up with them? Have any of you had similar experiences? Were you eventually refunded?

Amina

Hi there,

Hi, I just bought a flight ticket on eDreams. My account was debited, but I haven’t received the tickets. I checked my spam folder, but no luck. Could you provide me with a contact number or a link to their site so I can file a complaint? Alternatively, if anyone has a solution, I’d be interested in getting a refund. I contacted my bank, but since the amount has already been debited, what can they do? Thanks in advance!

Hi everyone! It feels really strange to be back on Voyage Forum after such a long time.

A quick question for the pricing experts out here 😉

I’ve been running some simulations for a Singapore Airlines flight, and I found THE perfect one for me! But here’s the thing: the simulation for 1 passenger is 978 €, and for 2 passengers, it jumps to 2,208 €. Where do those extra 252 € come from?

Yeah, I know I could book two separate reservations...

Thanks for your insights...

Hi, I made a flight reservation on Booking, but my reservation hasn't been confirmed and is still pending confirmation by the airline. It's been almost a full day now, and I haven't heard anything—I'm waiting for I don't even know what response... Will my reservation be canceled? In the meantime, I can't book another flight in case I end up paying twice... Has this ever happened to anyone? What should I do?

Hi there! I’m planning to spend a few days in Hong Kong in April/May to visit my son, who’ll be doing an exchange program there. We’d also like to take the opportunity to spend a few days in Japan. Do you have any tips on airlines in the region? I’ve seen deals on Skyscanner for HK Express, which seems like the local Ryanair. But I have no idea what it’s like. Thanks in advance!

Hi,

A pretty serious issue has come up in the past few weeks for traveling to Tanzania.

What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php

Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!

Loïc

Hi, I’m traveling to New Zealand in January 2026 with Lufthansa. To check the allowed baggage dimensions, I went to my "booking" account on the Lufthansa website. And that’s when I discovered that my last layover, the Zurich-Bordeaux flight operated by Swiffairlines, was canceled. I never received an email, and even worse, it’s not even noted on my booking. So I contacted Lufthansa. They told me that for now, there are no other flights but that there will be by the time I leave. They advised me to call them every week to get a flight. What do you think of their response? Has this ever happened to you? Emilie

Supposedly modification insurance = big scam, let me explain:Hello,

I’ve been an Edreams customer for decades, spending tens of thousands of euros with them. For this latest trip, we knew our departure date but weren’t sure about the exact return date. So, we booked tickets supposedly "Modifiable sans frais" (fee-free modifiable).

We left on September 3rd, and a week before the initially booked return date, we finalized our schedule. I went to my booking to make the change. And then... I found out that if you’ve already taken your outbound flight, you can no longer modify the return flight!!!!!!!

Like most people, I didn’t read the long, complicated, and tedious fine print in the terms and conditions—which I later took the time to go through. Here’s an excerpt: "Flexible Name Guarantee Our Superflex fare includes a Flexible Name Guarantee that allows customers to change the full name of one of the passengers on their flight tickets. This contractual guarantee takes effect at the time of booking and expires 24 hours before the start of the trip, determined by the date and time of departure of the first flight included in the booking."

In short, I paid an extra 500 € for this insurance (for 4 tickets) that’s absolutely useless.

In my opinion, when I book a modifiable ticket, it’s PRECISELY BECAUSE I KNEW I’D NEED TO CHANGE MY DATE ONCE I ARRIVED AT MY DESTINATION.

But I learned that this insurance stops 24 hours before departure.

So, if you’re thinking of changing your return dates after you’ve already taken your outbound flight, well, this insurance won’t work—and they make sure not to clearly explain that to you.

So, dear EDREAMS, thank you for being my booking portal for 15 years. I’ve traveled all over the world (74 countries visited—who can top that?), spent a fortune on your site, and I’m saying "Adios". On top of that, I’ll take care of your online reputation since it’s my job (digital marketing).

Hasta la vista

Hi there, I booked 4 flight tickets with China Eastern. Unfortunately, I swapped the first and last name for one of them. Do you know if I can contact them to get it corrected? Thanks!

Hi everyone, We’re going on a Nile cruise. My question: We’re taking off from Brussels Airport to land in Cairo. Then we have to catch a second flight to Luxor. How does that work—do we pick up our luggage, do we have to exit and then re-enter the airport? Thanks for your help, tips, and advice, etc.…

Hi there, I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all. Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not? Thanks, and feel free to ask if you need any tips about the country!

Hi, I booked flight tickets with Turkish Airlines 15 days ago for a round-trip for 4 people to Thailand in August 2026. On my reservation, I only included my married name, but on my passport, my maiden name appears along with my married name. I only noted one first name—I didn’t include my second or third first name. For my husband and children, I only included their first first name. I called Turkish Airlines a few days ago as a precaution, and they were very helpful, guiding me through the process of adding a comment to request the modification with scanned passports. They confirmed it would be free of charge. Today, I received a response from TK saying I need to buy new tickets with the required changes and then provide them with the new reservation details to be reimbursed for the initially purchased tickets. I called Turkish Airlines again, and they advised me to file a complaint using the initial comment I made. I did that tonight, explaining that I made these requests as a precaution—I fly every year and have never included my maiden name or other first names on my reservations, and it’s never been an issue. Plus, I can’t afford to pay for new tickets since prices have skyrocketed (+1000 € for 4 people). I’m really worried and anxious about this situation. We’ve been saving for a while to afford this trip, and I hope it gets resolved favorably. Have any of you experienced similar issues or situations like this? If so, how did it go at the airport? Thanks in advance for your help

Hi, I’m trying to book 2 flight tickets on SATENA’s website. After entering my personal details, it asks for: "Business name, fiscal identification and fiscal ID"... and I can’t skip this step. Can anyone help me out? Thanks in advance

Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me? Thanks

Hi everyone,

I’m sorry in advance if my post isn’t in the right section!

I’m planning to spend a week in Beijing using Air France’s GP tickets, trying my luck with the R2s—that is, a ticket without a reservation that only lets you board the plane if there’s space left. However, I’ve seen that to enter China, you need to show proof of a return ticket.

Have any of you experienced this situation, in China or any other country with the same requirements?

Thanks so much in advance! :)