Je tiens à relater mon expérience positive du traitement de mon dossier d’annulation dans la journée par échange de e mail avec mon agence de voyage.
Croisière annulée MSC départ 7 mai 2020 de Hambourg 10 jours cabine balcon Bella avec forfait Easy pour deux adultes pour 2555 €
J’ai eu un e mail d’annulation de l’agence avec la procédure le 2 mai.
Un formulaire à-valoir à signer qui va chez MSC, formulaire précisant les 200€ de crédits de bords sur la future réservation.
L’agence précisant que l’avoir de 2555€ est à utiliser avant le 18 octobre 2021 (date maxi pour réserver), qu’il doit être utilisé sur la même compagnie de croisière MSC, même si l’avoir financier est un avoir de la compta de l’agence. Croisière MSC avec un départ avant le 31 décembre 2021.
Après quelques simulations sur le site de msc j’ai choisi un départ le plus lointain possible
Départ 11 décembre 2021 en suite AUREA avec bains à remous sur le Seaview au départ de Martinique pour deux adultes avec forfait Easy inclus en AUREA. Pour 2650 € sans aucuns frais de dossier ou autre de la part de l’agence.
Tout ça réglé hier en 3 échanges d e mail. Contrat signé, numéro de cabine, numéro réservation MSC, facture avec un solde à payer de 95€ l’année prochaine.
Bien sûr j’ai eu également la remise MSC Club et la remise de mon agence de voyage de 10%.
Faut juste bien faire le simulation de prix sur le site de MSC.
Verifier les cabines dispo.
Je tenais à relater cette expérience positive avec une agence de voyage pour le traitement d’un dossier d’annulation MSC.
@+
Osny
Membre GOLD PEARL Costa Croisières - Membre PLATINUM Royal Caribean - Membre BLACK MSC - NCL EPIC - 2020 MSC SPLENDIDA Ecosse Irlande - MSC SEAVIEW Méditerranée - MSC LIRICA - 2021 - MSC SEASIDE Atlantique- MSC LIRICA Israël
Bonjour,
Cela me ravi de voir qu'il n y a pas que pour mon report de croisière que tout se passe bien..
Je commençais à douter de la bonne foi des agences et de MSC concernant cet avoir, et le crédit à bord.
Au vu de certaines discussions suivies sur le forum, j'avais l'impression de mettre fait arnaquer..
Cela me rassure..
Merci.
Bon dimanche.
Bonjour Osny
Je suppose que vous avez toutefois noté, que si par malchance vous deviez annuler votre nouvelle réservation, vous avez accepté au terme de votre nouveau contrat de perdre la totalité de votre avoir (transformé en acompte)
reporter sa croisière n'est pas difficile !
le probléme est principalement lié aux conditions de vente qui peuvent être drastiquement modifiées pour ce report ! 😕
Isabelle, amoureuse des croisières:
COSTA, MSC, ROYAL CARIBBEAN, CELEBRITY, PRINCESS, NCL, HAL, PONANT, OCEANIA, AZAMARA
A VENIR
CELEBRITY EQUINOX 09/11/2026 Grèce Italie Malte
Vous êtes sûr que MSC ne vous a pas fait signer un accord spécifique dans le cadre de la procédure spéciale covid... en contrepartie du crédit à bord, impliquant le renoncement à toute indemnisation en cas d’annulation...
personnellement j’ai eu la même proposition avec le voucher...
Bonjour,
A vrai dire, pour l instant je ne suis pas retourner chez mon agent de voyage car il était fermé, juste contact téléphonique et par mail.
Mais je viens de relire l'avoir envoyé par on agence , et hormis le fait que l on doit reprogrammer notre croisière impérativement via MSC, il n'est rien indiqué autre sur cet avoir.
J ai l avantage de passer par une agence de Vierzon en direct et non par une agence sur le net, donc je pourrais plus facilement discuter des CGV avec mon agent de voyage...
Et bien sur je reviendrais dur le forum afin de Donnet des infos concernant ces avoirs et les CGV qui vont avec..
Ce qui est sur, et que je n'avais pas bien interpréter, c est que le crédit à bord offert, est remboursé en GI de croisière si non dépensé en totalité...
Ce qui me surprend....
Mais pour l instant tant que JF n'aurais pas eu un contact direct avec mon agent, je ne m'engage pas trop sur des sujets...
Après cela dépend aussi des CGV des agences par qui l' on réserve....
Entre le Net, et une agence avec pignon sur rue, cela doit être différent..
Mais dès que j aurais obtenu un RDV avec mon agent, je viendrais exposer ce qui est convenu pour aider ceux qui sont dans mon cas.
Bon dimanche à tous.
Et attention à vous...
merci pour votre retour
Je pense que dans votre situation vous n'aurez pas de mauvaise surprise !!!
par contre tous ceux qui ont reservé avec le groupe CRUILE LINE (web croisiere croisiere.net croisiere.fr croisiere.com et maintenant AZUR CROISIERES se retrouvent dans une situation très problèmatique ! 😕
j'en fais la triste experience du fait qu'AZUR croisiere a été rachetée par ce groupe 😠
Car ils appliquent des conditions drastiques pour les reports de croisière 😠
je me demande d'ailleurs si la justice ne pourrait pas qualifier cette clause "abusive"
bon dimanche à vous
Isabelle, amoureuse des croisières:
COSTA, MSC, ROYAL CARIBBEAN, CELEBRITY, PRINCESS, NCL, HAL, PONANT, OCEANIA, AZAMARA
A VENIR
CELEBRITY EQUINOX 09/11/2026 Grèce Italie Malte
C est peut être un peu plus cher en passant par une agence comme je dis avec pignon sur rue, mais je pense que l'on est mieux couvert en cas de problème...
Ce qui est sur, c est que l on a l interlocuteur en face quand on veut discuter...
Et ça ça aide forcément..
Maintenant, tout le monde n a pas la même façon de procéder et de voir les choses... Et heureusement...
Bon dimanche...
Depuis des années je réservais avec azur croisières ils étaient supers ..les commerciaux extrêmement compétents qui connaissaient très bien les produits ce qui est rarement le cas des agences généralistes
Les pauvres commerciaux sont toujours aussi compétents mais ils ont racheté par un groupe monégasque
Leurs onditions de vente ont donc extrement été modifiées
Et aujourd hui les reports sont non annulables non remboursables ce qui rend tout report très risqué ...
On est pris a la gorge avec de telles conditions 😕
Isabelle, amoureuse des croisières:
COSTA, MSC, ROYAL CARIBBEAN, CELEBRITY, PRINCESS, NCL, HAL, PONANT, OCEANIA, AZAMARA
A VENIR
CELEBRITY EQUINOX 09/11/2026 Grèce Italie Malte
Les conditions report MSC Spécial covid ne dépendent pas de l’agence avec laquelle vous avez contracté.
Il faut simplement lire attentivement le document « MSC » que l’agence a du vous demandé d’accepter.
Par ailleurs, agence internet ou « ayant pignon sur rue » ne change rien sur le fond.
Personnellement je réserve en général avec Azur, qui est une « agence internet », mais je me rends directement dans leurs locaux... je ne vois pas qu’elle serait la différence avec une « agence traditionnelle « puisque j’ai également le contact avec les agents et le responsable de l’agence en face pour discuter..
Par ailleurs, agence internet ou « ayant pignon sur rue » ne change rien sur le fond.
Personnellement je réserve en général avec Azur, qui est une « agence internet », mais je me rends directement dans leurs locaux... je ne vois pas qu’elle serait la différence avec une « agence traditionnelle « puisque j’ai également le contact avec les agents et le responsable de l’agence en face pour discuter.
Maintenant que Azur a été rachetée par le groupe monégasque Cruiseline je pense que vous allez voir la différence avec une agence française ayant pignon sur rue.
Par ailleurs, agence internet ou « ayant pignon sur rue » ne change rien sur le fond.
Personnellement je réserve en général avec Azur, qui est une « agence internet », mais je me rends directement dans leurs locaux... je ne vois pas qu’elle serait la différence avec une « agence traditionnelle « puisque j’ai également le contact avec les agents et le responsable de l’agence en face pour discuter.
Maintenant que Azur a été rachetée par le groupe monégasque Cruiseline je pense que vous allez voir la différence avec une agence française ayant pignon sur rue.
Ce n’est pas évident, l’avenir le dira..., mais J’aurai toujours un interlocuteur que je connais, (y compris le patron) en face de moi, comme dans n’importe quelle agence... avec lequel je pourrai discuter les conditions et prendre mes décisions en conséquence, après le cas échéant, les avoir comparées avec d’autres propositions.
Dans mon cas, (dans la mesure où je peux me rendre dans leurs bureaux) Je ne vois pas le « plus » d’une agence « traditionnelle », d’autant que compte tenu de son volume d’activité, Azur a plus de poids pour négocier avec les Cies de croisière, qu’une petite agence locale.
De plus, si j’en juge par différentes discussions sur ce forum, les agences « locales » ne semblent pas au top pour la qualité des informations, dans cette période particulière.
Ce n’est pas évident, l’avenir le dira..., mais J’aurai toujours un interlocuteur que je connais, (y compris le patron) en face de moi, comme dans n’importe quelle agence…
Dans mon cas, (dans la mesure où je peux me rendre dans leurs bureaux) Je ne vois pas le « plus » d’une agence « traditionnelle », d’autant que compte tenu de son volume d’activité, Azur a plus de poids pour négocier avec les Cies de croisière, qu’une petite agence locale.
Ah bon Thibaud Guillaume JOURNOT est toujours le patron malgré le rachat de l'agence.
Pas sûr qu'à terme CruiseLine garde ces locaux et ne recentre pas tout à Monaco.
Quant aux "petites" agences locales quand elles appartiennent à un réseau de distribution important (Havas, Selectour, ...) elles peuvent voir du poids.
Ce n’est pas évident, l’avenir le dira..., mais J’aurai toujours un interlocuteur que je connais, (y compris le patron) en face de moi, comme dans n’importe quelle agence…
Dans mon cas, (dans la mesure où je peux me rendre dans leurs bureaux) Je ne vois pas le « plus » d’une agence « traditionnelle », d’autant que compte tenu de son volume d’activité, Azur a plus de poids pour négocier avec les Cies de croisière, qu’une petite agence locale.
Ah bon Thibaud Guillaume JOURNOT est toujours le patron malgré le rachat de l'agence.
Pas sûr qu'à terme CruiseLine garde ces locaux et ne recentre pas tout à Monaco.
Quant aux "petites" agences locales quand elles appartiennent à un réseau de distribution important (Havas, Selectour, ...) elles peuvent voir du poids.
Dans ce cas cela perdrait tout intérêt pour moi.
Avec le confinement je n’ai eu qu’un contact téléphonique, mais pour l’instant l’adresse de Cagnes est toujours mentionnée.
"Ce n’est pas évident, l’avenir le dira..., mais J’aurai toujours un interlocuteur que je connais, (y compris le patron)"
tu crois vraiment que Thibaut aurait vendu son agence et serait devenu salarié d"une boite monégasque lol( qu'il a quitté pour ouvrir azur)
Je pense que là tu rêves sans vouloir être méchante...
Il est parti se dorer la pilule ou faire autre chose.. et à mon avis il a eu le nez fin.. car cela a du se faire en fin d'année ou tout début 2020..avait le covid..
Il a vendu , comme toute vente les salariés sont gardés un an.. et après....c'est le droit du travail.. monégasque...
tu as raison ab croisière.. bon c'est le même genre ;)
je suis passée deux fois par eux...
la 2e fois j ai voulu annulé.... et je me suis retrouvée à avoir des frais d'annulation de 10 pour cent.. au lieu de 50 PP avec msc...
Depuis ce jour.. chat échaudé.. je fais très très attention aux frais d'annulation...
L’annulation ne pose pas de problème si report de l’intégralité des fonds sur une croisière de MSC. Par contre effectivement en cas d’annulation il n’y a pas de remboursement.
Ce qui est déjà la cas aujourd’hui avec mon à valoir qui n’est pas remboursable.
Sauf à ne rien faire et attendre patiemment 18 mois pour ensuite réclamer le remboursement en cash à l’agence qui détient les fonds....
@+
Osny
Membre GOLD PEARL Costa Croisières - Membre PLATINUM Royal Caribean - Membre BLACK MSC - NCL EPIC - 2020 MSC SPLENDIDA Ecosse Irlande - MSC SEAVIEW Méditerranée - MSC LIRICA - 2021 - MSC SEASIDE Atlantique- MSC LIRICA Israël
Si les agences et les Cies de croisières font faillite..., 🙁 je crains que la situation économique soit telle, que vos avoirs que vous aurez récupérés pour mettre sur un compte bancaire... puissent aussi devenir risqués...😢
La situation est catastrophique, mais pas désespérée...😉
Nous participons à une croisière MSC Précioza début juillet depuis Hambourg via l'Islande. Les excursions avec MSC sont hors de prix et nous souhaitons passer…
Juste pour dire ma joie de retrouver ce forum qui m a bien aidé dans mes voyages précédents. Il m a beaucoup manqué ces quelques années merci de le faire…
La fermeture des ports italiens empêchent la reprise limitée des croisières en Méditerranée. La compagnie MSC Croisières sise à Genève voulait reprendre la mer…
Je viens vous parler de ce qui m'est arrivé pour éventuellement chercher de l'aide, mais surtout pour prévenir certaines personnes. J'avais réservé une…
Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along.
THANK YOU
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion
2) follow the format below
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates!
COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026:
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by.
Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car.
Guylène
Hello,
We’re taking a cruise to Northern Europe with a stop in SOUTHAMPTON.
We’d like to visit the Stonehenge site.
Is it possible to get there on our own (my husband is a wheelchair user), since the MSC excursion to Salisbury is priced at 127 € per person?
There’s also a stop in Rotterdam, and it seems there’s a "miniature village to visit" nearby. Has anyone here been there, and if so, how did you get there?
Thanks so much for your tips. Mum49
If you're traveling on the Costa Diadema from October 17th to 28th, 2026 to Lisbon, we can meet up for a drink. Share our cruising experiences, an excursion, a table...
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Hi there, The day before boarding the Costa Favolosa for the Norwegian Fjords cruise departing from Hamburg, I'd like to book a hotel. Which one would be the most convenient location-wise relative to the port?
Thanks in advance for your reply.
I’m looking to get in touch with someone who’s been on an Arctic Cruise aboard the ship POLARFRONT, operated by the French company "LATITUDE BLANCHE", for some info.
Hi there, I was wondering if anyone has ever taken a cruise with this PO Cruise company.
Would love to hear your thoughts!
They’ve got some great itineraries for Norway.
Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Hi there,
I’m considering a cruise on this ship in the recently introduced Yacht Club category.
Have any forum members tried it?
What are your thoughts? Positive or negative? Which cabins should we go for—or avoid?
We’re already familiar with the Yacht Clubs on the Splendida, Fantasia, Preziosa, and Divina series.
We weren’t as keen on the one on the Seashore—we found it too big.
Thanks in advance for your feedback!
Best,
Claudine
Hi there,
I’d love to hear your thoughts on this cruise and its slightly unusual itinerary.
Also, what do you think about the price?
Good deal or too expensive?
Thanks
We're considering a new cruise soon and would like to try the Renaissance.
The uniqueness of the promenade cabins appeals to us, but could anyone give us some insights on the following points:
- Is the glass door sufficiently tinted to prevent outsiders from seeing into the cabin?
- Is the soundproofing good enough to block out conversations on the promenade deck?
Thanks in advance to anyone who can help!
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops:
1. We boarded in Pointe-à-Pitre
2. We stopped in Saint-Martin
3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre
Saint-Martin
Five days at sea
The Azores
Four days at sea
Hamburg
One day at sea
Le Havre
But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
We’re stopping over in Rovinj this coming May, and since we’ve already visited the main sights (port, church, etc.), is there a walk we can do on our own—no boat needed—that would fill a morning?
Thanks to anyone who knows the area…
My wife and I are going on a cruise on the MS Vesteralen on August 4th. The ship stays close to the coast to deliver mail and packages. My wife is a musician and is sensitive to the movement of the boat. Which deck and cabin should we choose?
Hi there,
So, I booked this cruise...
I know CFC gets a lot of criticism—
- And that it’s not really like the ships I usually take.
But the destination really interested me...
So, I’m giving it a try...
I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven.
We’ll see... soon!
hi, we’re going on a cruise with MSC Virtuosa in the Caribbean. Has anyone done this cruise before and could give us some tips for excursions on the different islands? Thanks for your help
😉Hi there,
A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk.
I booked this package to test the boat and onboard services for myself.
I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…
Okay, I’ll stop rambling…
The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast.
We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person.
My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster.
We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride.
When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start…
After about ten minutes, we were finally allowed to proceed.
At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd.
With no solution, they put us on the bus and said we’d sort it out at reception. Perfect.
We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride…
We boarded the ship with a crew member and headed to reception.
Turns out, we weren’t the only ones in this situation.
The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated.
They told my mom her cabin had been given to someone else 😲.
That was the last straw…
It took forever—they had to redo the entire check-in.
Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc…
TO BE CONTINUED
Hi,
We received a promotion from our CFC agency offering cruises at up to 40-100% off, and among other details: CFC organizes parking for departures from Dunkirk.
"Unattended parking located about 12 minutes away, fenced off with barriers, at a rate of 10 € per day. Drop off passengers and luggage at the Model Pavilion, and a CFC shuttle will take you from the parking lot to the Model Pavilion every 15-20 minutes. Same for disembarkation. You can book through your agency or on their website. No refunds if the booking is canceled; payment is due at reservation."
Have a great day,
Guylène
PS: Personally, we’d rather keep our vehicle in a free, supervised parking lot and take a taxi to the Model Pavilion.
Hi there,
In June we’re taking a cruise called "Pearls of the Baltic" on board Renaissance CFC Cruises—with stops in Kiel (Germany), Gdańsk (Poland), Rønne (Bornholm), Copenhagen (Denmark), and Gothenburg (Sweden).
This layover in Gothenburg doesn’t really inspire me—could you tell me what’s worth seeing? Are there locals offering excursions around the area by van right when you leave the port, like you often see on Caribbean cruises?
I saw there’s a hop-on hop-off bus, but I’m not sure if there’s a stop near the terminal.
What are your suggestions? Thanks in advance!
Best regards,
Hi! On June 10th, we’re heading off on a 10-day Baltic Sea cruise with CFC Cruises’ *Renaissance*. We’ll be stopping in Copenhagen, and we’re planning to take the City Sightseeing hop-on hop-off buses to explore the city with multiple stops. Could anyone tell me which quay cruise ships usually dock at and how to get from the quay to the nearest stop to board the tour bus? Thanks for your tips and suggestions!