Pourboires imposés en croisière?
by Sixtie04
This discussion is in French, the community’s main language.
Original post
Bonjour.Il paraitrait que les pourboires seraient imposés lors d'une croisière et apparaissent de ce fait sur la facture totale.Je sais que l'on peut les contester voire les refuser .Merci de m'éclairer sur ce sujet.
bonsoir
est ce votre 1ére croisiére et sur quelle compagnie sur costa il s'agit disent ils d'une taxe de séjour et impossible d'y échapper et ce ne sont pas les pourboires .
sur les compagnies us par ex il s'agit de pourboires prélevés en effet sur la facture de bord . lorsque vous verrez la gentillesse du personnel vous ne serez plus hésitant à les payer . je trouve qu'ils sont tout à fait mérités et je pense que vous penserez de même lorsque vous aurez constaté leur travail (7 jours sur 7 pendant plusieurs mois) . vous pouvez même sur rci ou célébrity les prépayer et vous avez le prix à la résa avec pourboires . vous serez alors tranquilles avec cela .
pour moi , habituée des croisiéres ils font tout simplement partie de mon budget vacances
vous pouvez souvent les faire retirer et donner des enveloppes de la main à la main . sur les bateaux us c'est assez rare car les américains sont totalement habitués aux gratuities et ils donnent souvent une enveloppe en plus du prélévement s'ils sont satisfaits de la main à la main . serveurs et cabiniers risquent d'être un peu inquiets s"ils savent que vous les avez fait retirer et peuvent penser que vous n'êtes pas satisfaits de leur service . de plus le questionnaire d'évaluation est trés important pour la reconduite de leur contrat et/ou une journée de relache.
comme je l'ai dit cela fait partie personnellement de mon budget vacances et ils sont à mon point de vue entiérement mérités
est ce votre 1ére croisiére et sur quelle compagnie sur costa il s'agit disent ils d'une taxe de séjour et impossible d'y échapper et ce ne sont pas les pourboires .
sur les compagnies us par ex il s'agit de pourboires prélevés en effet sur la facture de bord . lorsque vous verrez la gentillesse du personnel vous ne serez plus hésitant à les payer . je trouve qu'ils sont tout à fait mérités et je pense que vous penserez de même lorsque vous aurez constaté leur travail (7 jours sur 7 pendant plusieurs mois) . vous pouvez même sur rci ou célébrity les prépayer et vous avez le prix à la résa avec pourboires . vous serez alors tranquilles avec cela .
pour moi , habituée des croisiéres ils font tout simplement partie de mon budget vacances
vous pouvez souvent les faire retirer et donner des enveloppes de la main à la main . sur les bateaux us c'est assez rare car les américains sont totalement habitués aux gratuities et ils donnent souvent une enveloppe en plus du prélévement s'ils sont satisfaits de la main à la main . serveurs et cabiniers risquent d'être un peu inquiets s"ils savent que vous les avez fait retirer et peuvent penser que vous n'êtes pas satisfaits de leur service . de plus le questionnaire d'évaluation est trés important pour la reconduite de leur contrat et/ou une journée de relache.
comme je l'ai dit cela fait partie personnellement de mon budget vacances et ils sont à mon point de vue entiérement mérités
Hello Nadu !
Je plussoie totalement à ce que tu dis 😎
pour moi , habituée des croisiéres ils font tout simplement partie de mon budget vacances
Pour moi aussi, et c'est fou ce qu'un petit billet de temps en temps permet d'obtenir d'être particulièrement chouchouté...😇
car les américains sont totalement habitués aux gratuities et ils donnent souvent une enveloppe en plus du prélévement s'ils sont satisfaits de la main à la main
je fonctionne "en américain", alors... je laisse prélever normalement les gratuities, et je rajoute une petite enveloppe (en expliquant bien à la personne que c'est lié à ma satisfaction, et que c'est *en plus* des gratuities que le bateau a prélevé. (je crois d'ailleurs qu'ils sont informés qu'une personne a annulé le prélèvement automatique...)
comme je l'ai dit cela fait partie personnellement de mon budget vacances et ils sont à mon point de vue entiérement mérités
Pareil... 😉
Je plussoie totalement à ce que tu dis 😎
pour moi , habituée des croisiéres ils font tout simplement partie de mon budget vacances
Pour moi aussi, et c'est fou ce qu'un petit billet de temps en temps permet d'obtenir d'être particulièrement chouchouté...😇
car les américains sont totalement habitués aux gratuities et ils donnent souvent une enveloppe en plus du prélévement s'ils sont satisfaits de la main à la main
je fonctionne "en américain", alors... je laisse prélever normalement les gratuities, et je rajoute une petite enveloppe (en expliquant bien à la personne que c'est lié à ma satisfaction, et que c'est *en plus* des gratuities que le bateau a prélevé. (je crois d'ailleurs qu'ils sont informés qu'une personne a annulé le prélèvement automatique...)
comme je l'ai dit cela fait partie personnellement de mon budget vacances et ils sont à mon point de vue entiérement mérités
Pareil... 😉
bonjour
nous fonctionnons comme toi en 'américain' le personnel est tout à fait au courant si certains passagers ont fait enlevé les pourboires . je pense que cela les inquiéte car ils peuvent penser que le passager n'est pas satisfait jusqu'au moment ou ils ont leur enveloppe en fin de croisiére car de notre satisfaction dépend la reconduite de leur contrat ou un jour de congé . lors de notre derniére croisiére sur holland américa notre srveur était trés heureux car tous les passagers de la croisiére précédente lui avait mis la note maxi ( de 1 à 9 sur HAL ) et il gagnait des points pour 1 jour de congé
nous fonctionnons comme toi en 'américain' le personnel est tout à fait au courant si certains passagers ont fait enlevé les pourboires . je pense que cela les inquiéte car ils peuvent penser que le passager n'est pas satisfait jusqu'au moment ou ils ont leur enveloppe en fin de croisiére car de notre satisfaction dépend la reconduite de leur contrat ou un jour de congé . lors de notre derniére croisiére sur holland américa notre srveur était trés heureux car tous les passagers de la croisiére précédente lui avait mis la note maxi ( de 1 à 9 sur HAL ) et il gagnait des points pour 1 jour de congé
Bonjour Nadu et merci pour votre réponse.Effectivement c'est ma première croisière sur le MSC Fantasia, croisière Méditerranée.Comme je l'ai lu dans les forums, les avis divergent selon telle ou telle destination.Pour moi le "pourboire"est en quelque sorte une façon de récompenser, certes de façon modeste, une attention particulière que l'employé a eu envers vous.Dans le système on vous prélève de façon péremptoire une somme que vous ne maitrisez pas.Donc sans vouloir utiliser le mot"racket"il me semble logique que ce soit vous qui décidiez à qui donner, sachant que ce qui vous est retenu n'ira pas forcément améliorer les salaires du personnel travaillant dans l'ombre pour votre confort.J'ai aussi été informé que vous pouvez refuser cet état de chose en réclamant a l'accueil un imprimé spécifiant votre refus ou votre choix de montant à prélever.Merci pour vos réponses.
Hello Remy
J'ai aussi été informé que vous pouvez refuser cet état de chose en réclamant a l'accueil un imprimé spécifiant votre refus ou votre choix de montant à prélever.Merci pour vos réponses.
Chez les américains, oui (même s'il s'agit des "gratuities", pas de "pourboires"...) Pas chez Costa (cf ci-dessus). Et à ma connaissance, pas chez MSC où les "frais de services" sont fixes et obligatoirement prélevés... L'abiguité chez MSC viens du fait que dans les argumentaires, on parle encore des personnels... Mais en fait, il s'agit comme chez Costa d'un complément au prix de la croisière... ce qui permet de rendre le prix du billet plus "attractif"...
J'ai aussi été informé que vous pouvez refuser cet état de chose en réclamant a l'accueil un imprimé spécifiant votre refus ou votre choix de montant à prélever.Merci pour vos réponses.
Chez les américains, oui (même s'il s'agit des "gratuities", pas de "pourboires"...) Pas chez Costa (cf ci-dessus). Et à ma connaissance, pas chez MSC où les "frais de services" sont fixes et obligatoirement prélevés... L'abiguité chez MSC viens du fait que dans les argumentaires, on parle encore des personnels... Mais en fait, il s'agit comme chez Costa d'un complément au prix de la croisière... ce qui permet de rendre le prix du billet plus "attractif"...
sur les bateaux us c'est assez rare car les américains sont totalement habitués aux gratuities et ils donnent souvent une enveloppe en plus du prélévement s'ils sont satisfaits de la main à la main .
Je ne sais pas ce qu'il en est exactement sur les bateaux américains, mais aux Etats-Unis dans les restaurants le service n'est pas compris (contrairement à la France). Il est donc d'usage de rajouter à la note un certain pourcentage (appelé "tip"), qui correspond d'une part à la valeur du service (environ 15% à mon souvenir) et d'autre part à la satisfaction qu'on éprouve vis-à-vis du personnel (valeur libre). Il est considéré comme très grossier de ne pas donner un minimum pour ce "tip" (même si on n'est pas content du personnel, auquel cas justement on le garde au minimum). Je peux imaginer facilement que les "gratuities" sur les bateaux US correspondent justement à un équivalent de ces frais de services (donc un peu comme sur Costa) et qu'on est libre de donner ensuite ce qu'on souhaite "en plus" de la main à la main pour remercier un personnel particulièrement efficace. En tout cas pour ma part c'est comme ça que je le ressentirais (donc un peu comme toi, PAP, si je t'ai bien compris).
Je ne sais pas ce qu'il en est exactement sur les bateaux américains, mais aux Etats-Unis dans les restaurants le service n'est pas compris (contrairement à la France). Il est donc d'usage de rajouter à la note un certain pourcentage (appelé "tip"), qui correspond d'une part à la valeur du service (environ 15% à mon souvenir) et d'autre part à la satisfaction qu'on éprouve vis-à-vis du personnel (valeur libre). Il est considéré comme très grossier de ne pas donner un minimum pour ce "tip" (même si on n'est pas content du personnel, auquel cas justement on le garde au minimum). Je peux imaginer facilement que les "gratuities" sur les bateaux US correspondent justement à un équivalent de ces frais de services (donc un peu comme sur Costa) et qu'on est libre de donner ensuite ce qu'on souhaite "en plus" de la main à la main pour remercier un personnel particulièrement efficace. En tout cas pour ma part c'est comme ça que je le ressentirais (donc un peu comme toi, PAP, si je t'ai bien compris).
Mon blog de voyage : http://voyageterremer.blogspot.com
Avec Hurtigruten en Antarctique, en Norvège, au Spitzberg...
Idem. Je le ressens également comme ça. De plus, que ce soit sur catalogue ou sur le site de Costa, c'est très clairement exprimé, il suffit de savoir lire. Donc, les FSB, on les budgète dès le départ. Après, pour les pourboires, on fait ce qu'on veut. Lors de notre première nini croisière en décembre, j'ai appliqué la méthode papale, mon mari a donné dès le premier soir un petit billet au cabinier (Julio) ce qui nous a assuré un service impeccable pendant notre croisière. Et un petit billet le dernier jour pour le remercier. Il était ravi.
Nous partons pour une semaine sur le Favolosa le 4/11, nous appliquerons la même procédure, pour le cabinier et les serveurs du restaurant. Il suffit aussi de le budgéter dès le départ. Après, si on n'est pas satisfait, ben on ne donne rien et on va faire un tour au casino avec ce qui reste !
01/12/2011 Saveurs méditerranéennes Costa Mediterranea
04/11/2012 Visions d'Orient Favolosa Costa
31/05/2014 Terre des vikings Costa Luminosa reportée en 2015 pour cause de Crabus Merdicus
attention sur costa ce ne sont pas des frais de service mais taxe de séjour , comme dans un hotel, et donc qui va dans la poche de costa
una taxe de séjour ne me surprend pas dans un hotel mais j'avoue avoir été plus que surprise d'entendra parler pour la 1ére fois de taxe de séjour sur un bateau et costa est à ma connaissance la seule compagnie à faire payer cela
Hello Sophie,
En Floride, à Miami, dans plusieurs restaurants, nous avons vu cette année que le service était compris et automatiquement ajouté à la note , ce qui n'empêche pas bien sûr le pourboire, qui cette fois, mérite bien son nom ! Mais je ne sais pas si la pratique va se généraliser, ou si le "tip" sera toujours de rigueur un peu partout.
Pour ce qui est des gratuities - sur Royal Caribbean, je viens de consulter le site américain, beaucoup plus complet. et la nouvelle procédure stipule bien que ces gratuities donc, sont laissées à la discrétion et au bon vouloir des voyageurs, et viennent en remerciement du service offert par le personnel, en cabine, au restaurant. RCI préconise un certain montant (environ 12 dollars par jour et par personne, si je ne me trompe pas.
Bien entendu, ces sommes peuvent être payées d'avance, ajoutées en fin de croisière à votre facture, ou bien remises par les voyageurs en mains propres au personnel concerné par un système d'enveloppes déposées dans la cabine.
Pour notre prochaine croisière, c'est le système que nous avons choisi, parce que je trouve que ce sera plus sympa et plus personnel.
nath
chez COSTA ces frais correspondent aux pourboires
ils ont changé le nom en 2006 / 2007
en 2005 cem ontant s'appelait clairement pourboires et etait prelevé do'ffice mais tu pouvais le reduire ou l'annuler
je pense qu'ils ont changé de nom pour que tu ne puisses plus l'annuler ni le reduire mais la tarification est restée exactement identique par adulte ado et enfant avec une petite augmentation chaque annee biensur
je pense qu'ils ont changé de nom pour que tu ne puisses plus l'annuler ni le reduire mais la tarification est restée exactement identique par adulte ado et enfant avec une petite augmentation chaque annee biensur
Isabelle, amoureuse des croisières:
COSTA, MSC, ROYAL CARIBBEAN, CELEBRITY, PRINCESS, NCL, HAL, PONANT, OCEANIA, AZAMARA
A VENIR
CELEBRITY EQUINOX 09/11/2026 Grèce Italie Malte
Hello Nadu !
attention sur costa ce ne sont pas des frais de service mais taxe de séjour , comme dans un hotel, et donc qui va dans la poche de costa una taxe de séjour ne me surprend pas dans un hotel mais j'avoue avoir été plus que surprise d'entendra parler pour la 1ére fois de taxe de séjour sur un bateau et costa est à ma connaissance la seule compagnie à faire payer cela
Champagne si tu me trouves dans les documents officiels Costa le mot "taxe de séjour"...😉😎
Le terme exact (et dans le juridique, chaque mot compte) Costa est "forfait de séjour à bord" et les CGV précisent bien que c'est "un simple complément au prix de la croisière"... et on le retrouve chiffré à chaque page du catalogue... Il pourrait très bien être "perçu d'avance", comme le sont les "taxes portuaires" (qui pour le coup, là aussi, sont une somme qui ne fait que "transiter" chez Costa), mais cela nuirait à la concurrence, sauf si tout le monde fait pareil, puisque la loi française impose de présenter des prix "tout compris", en une seule ligne, pour une prestation donnée.
celui de MSC est "frais de services". La dialectique MSC vis à vis du personnel destinataire ou pas, et des pourboires est beaucoup plus ambiguë, voire franchement hypocrite...
Alors après, il est possible chez Costa que des "francophones moyens" (pas francophones de naissance) traduisent par "taxe de séjour"... dont il faut rappeler que dans l'hôtellerie, c'est un impôt local, et que l'hôtelier n'est là qu'un simple "collecteur"... mais c'est une erreur de leur part.
attention sur costa ce ne sont pas des frais de service mais taxe de séjour , comme dans un hotel, et donc qui va dans la poche de costa una taxe de séjour ne me surprend pas dans un hotel mais j'avoue avoir été plus que surprise d'entendra parler pour la 1ére fois de taxe de séjour sur un bateau et costa est à ma connaissance la seule compagnie à faire payer cela
Champagne si tu me trouves dans les documents officiels Costa le mot "taxe de séjour"...😉😎
Le terme exact (et dans le juridique, chaque mot compte) Costa est "forfait de séjour à bord" et les CGV précisent bien que c'est "un simple complément au prix de la croisière"... et on le retrouve chiffré à chaque page du catalogue... Il pourrait très bien être "perçu d'avance", comme le sont les "taxes portuaires" (qui pour le coup, là aussi, sont une somme qui ne fait que "transiter" chez Costa), mais cela nuirait à la concurrence, sauf si tout le monde fait pareil, puisque la loi française impose de présenter des prix "tout compris", en une seule ligne, pour une prestation donnée.
celui de MSC est "frais de services". La dialectique MSC vis à vis du personnel destinataire ou pas, et des pourboires est beaucoup plus ambiguë, voire franchement hypocrite...
Alors après, il est possible chez Costa que des "francophones moyens" (pas francophones de naissance) traduisent par "taxe de séjour"... dont il faut rappeler que dans l'hôtellerie, c'est un impôt local, et que l'hôtelier n'est là qu'un simple "collecteur"... mais c'est une erreur de leur part.
bonsoir Pap.merci pour la réponse.Apparament la taxe de séjour sur MSC est de 7€/j/pers.taxe que l'on retrouve en camping, hotel ou autre, cela ne m'étonne pas plus que cela.Quant aux pourboires en tant que tels je ne les réfute pas mais je veux etre le seul décideur et non le simple spectateur du débit de mon compte.Je donnerai donc à qui je veux et de la manière qui convient.Qu'en pensez vous?Merci pour toutes les réponses reçues.
salut Isa
ils ont en effet changé de nom pour que tu ne puisse les enlever . je serais curieuse de savoir ce que touche le personnel si adorable sur cette somme . sur holland américa ils stipulent clairement que l'intégralité des sommes prélevées va au personnel et est partagé entre tous (y compris le personnel 'en coulisse' qu'on ne voit jamais mais tout aussi méritant )
ils ont en effet changé de nom pour que tu ne puisse les enlever . je serais curieuse de savoir ce que touche le personnel si adorable sur cette somme . sur holland américa ils stipulent clairement que l'intégralité des sommes prélevées va au personnel et est partagé entre tous (y compris le personnel 'en coulisse' qu'on ne voit jamais mais tout aussi méritant )
Le "forfait à bord", ce n'est pas très compliqué à comprendre, c'est le même pricipe que la CSG...😠 une petite participation de tous, pour favoriser la justice sociale....😉
bonsoir Pap.merci pour la réponse.Apparament la taxe de séjour sur MSC est de 7€/j/pers
🙁🙁🙁😕 Mais c'est PAS une "taxe de séjour"... 🙁
.taxe que l'on retrouve en camping, hotel ou autre,
ben oui, mais ça, c'est un impôt qui va aux collectivités locales... donc rien à voir avec un simple complément de prix du billet, qui va à l'armateur...
Quant aux pourboires en tant que tels je ne les réfute pas mais je veux etre le seul décideur et non le simple spectateur du débit de mon compte.
MAis tu es toujours *seul décideur* pour les *pourboires*... Par contre, pour le "forfait de séjour à bord", les "frais de service", et même le plus souvent les "gratuities", tu ne peux qu'être spectateur du "débit de ton compte"...
Je donnerai donc à qui je veux et de la manière qui convient.Qu'en pensez vous?
Que tu as parfaitement raison. les petits billets qu'on donne à droite et à gauche, on en est seul maître. 😇
Et qui n'ont rien à voir avec un élément obligatoire de facturation... 😉
🙁🙁🙁😕 Mais c'est PAS une "taxe de séjour"... 🙁
.taxe que l'on retrouve en camping, hotel ou autre,
ben oui, mais ça, c'est un impôt qui va aux collectivités locales... donc rien à voir avec un simple complément de prix du billet, qui va à l'armateur...
Quant aux pourboires en tant que tels je ne les réfute pas mais je veux etre le seul décideur et non le simple spectateur du débit de mon compte.
MAis tu es toujours *seul décideur* pour les *pourboires*... Par contre, pour le "forfait de séjour à bord", les "frais de service", et même le plus souvent les "gratuities", tu ne peux qu'être spectateur du "débit de ton compte"...
Je donnerai donc à qui je veux et de la manière qui convient.Qu'en pensez vous?
Que tu as parfaitement raison. les petits billets qu'on donne à droite et à gauche, on en est seul maître. 😇
Et qui n'ont rien à voir avec un élément obligatoire de facturation... 😉
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Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
Hi there,
I'm looking at a cruise in the north.Which one do you think is more interesting? Thanks
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
Hello,
We’re taking a cruise to Northern Europe with a stop in SOUTHAMPTON.
We’d like to visit the Stonehenge site.
Is it possible to get there on our own (my husband is a wheelchair user), since the MSC excursion to Salisbury is priced at 127 € per person?
There’s also a stop in Rotterdam, and it seems there’s a "miniature village to visit" nearby. Has anyone here been there, and if so, how did you get there?
Thanks so much for your tips. Mum49
If you're traveling on the Costa Diadema from October 17th to 28th, 2026 to Lisbon, we can meet up for a drink. Share our cruising experiences, an excursion, a table...
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Hi there, The day before boarding the Costa Favolosa for the Norwegian Fjords cruise departing from Hamburg, I'd like to book a hotel. Which one would be the most convenient location-wise relative to the port?
Thanks in advance for your reply.
Hi everyone on the cruising forum,
I’m looking to get in touch with someone who’s been on an Arctic Cruise aboard the ship POLARFRONT, operated by the French company "LATITUDE BLANCHE", for some info.
https://www.latitudeblanche.com/voyages-grandnord-polarfront/
I already posted a similar message here 2-3 months ago, and it mysteriously disappeared... ??
Hoping for a response this time.
Best to all,
Puma2A
...
I’m looking to get in touch with someone who’s been on an Arctic Cruise aboard the ship POLARFRONT, operated by the French company "LATITUDE BLANCHE", for some info.
https://www.latitudeblanche.com/voyages-grandnord-polarfront/
I already posted a similar message here 2-3 months ago, and it mysteriously disappeared... ??
Hoping for a response this time.
Best to all,
Puma2A
...
Hi there, I was wondering if anyone has ever taken a cruise with this PO Cruise company.
Would love to hear your thoughts!
They’ve got some great itineraries for Norway.Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Thanks in advance!
Thanks in advance!
Hi there,
I’d love to hear from travelers who’ve done this cruise with Rivages du Monde or CroisiEurope.
Thanks!
Elettra69
Hi there,
I’m considering a cruise on this ship in the recently introduced Yacht Club category.
Have any forum members tried it?
What are your thoughts? Positive or negative? Which cabins should we go for—or avoid?
We’re already familiar with the Yacht Clubs on the Splendida, Fantasia, Preziosa, and Divina series.
We weren’t as keen on the one on the Seashore—we found it too big.
Thanks in advance for your feedback!
Best,
Claudine
Hi there,
I’d love to hear your thoughts on this cruise and its slightly unusual itinerary.
Also, what do you think about the price?
Good deal or too expensive?
Thanks
We're considering a new cruise soon and would like to try the Renaissance.
The uniqueness of the promenade cabins appeals to us, but could anyone give us some insights on the following points:
- Is the glass door sufficiently tinted to prevent outsiders from seeing into the cabin?
- Is the soundproofing good enough to block out conversations on the promenade deck?
Thanks in advance to anyone who can help!
Hi there,
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Hello,
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
Hi, can you eat in the evening at the Costa Smeralda’s cafeteria, or do you have to dine at the restaurant? Thanks for your reply.
contact me to get referred at MSC, for your first cruise or if you haven't traveled with MSC in over 5 years
Hi everyone,
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
Hi there
Is the water from the cabin sinks drinkable?
Is the water from the cabin sinks drinkable?
We’re stopping over in Rovinj this coming May, and since we’ve already visited the main sights (port, church, etc.), is there a walk we can do on our own—no boat needed—that would fill a morning?
Thanks to anyone who knows the area…
My wife and I are going on a cruise on the MS Vesteralen on August 4th. The ship stays close to the coast to deliver mail and packages. My wife is a musician and is sensitive to the movement of the boat. Which deck and cabin should we choose?
Thanks in advance
Thanks in advance
Hi there,
So, I booked this cruise...
I know CFC gets a lot of criticism—
- And that it’s not really like the ships I usually take.
But the destination really interested me...
So, I’m giving it a try...
I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven.
We’ll see... soon!hi, we’re going on a cruise with MSC Virtuosa in the Caribbean. Has anyone done this cruise before and could give us some tips for excursions on the different islands? Thanks for your help
😉Hi there,
A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk.
I booked this package to test the boat and onboard services for myself.
I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…
Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…
It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED
Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…
It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED
Hi,
We received a promotion from our CFC agency offering cruises at up to 40-100% off, and among other details: CFC organizes parking for departures from Dunkirk.
"Unattended parking located about 12 minutes away, fenced off with barriers, at a rate of 10 € per day. Drop off passengers and luggage at the Model Pavilion, and a CFC shuttle will take you from the parking lot to the Model Pavilion every 15-20 minutes. Same for disembarkation. You can book through your agency or on their website. No refunds if the booking is canceled; payment is due at reservation."
Have a great day,
Guylène
PS: Personally, we’d rather keep our vehicle in a free, supervised parking lot and take a taxi to the Model Pavilion.
Hi there,
In June we’re taking a cruise called "Pearls of the Baltic" on board Renaissance CFC Cruises—with stops in Kiel (Germany), Gdańsk (Poland), Rønne (Bornholm), Copenhagen (Denmark), and Gothenburg (Sweden).
This layover in Gothenburg doesn’t really inspire me—could you tell me what’s worth seeing? Are there locals offering excursions around the area by van right when you leave the port, like you often see on Caribbean cruises?
I saw there’s a hop-on hop-off bus, but I’m not sure if there’s a stop near the terminal.
What are your suggestions? Thanks in advance! Best regards,
This layover in Gothenburg doesn’t really inspire me—could you tell me what’s worth seeing? Are there locals offering excursions around the area by van right when you leave the port, like you often see on Caribbean cruises?
I saw there’s a hop-on hop-off bus, but I’m not sure if there’s a stop near the terminal.
What are your suggestions? Thanks in advance! Best regards,
Hi! On June 10th, we’re heading off on a 10-day Baltic Sea cruise with CFC Cruises’ *Renaissance*. We’ll be stopping in Copenhagen, and we’re planning to take the City Sightseeing hop-on hop-off buses to explore the city with multiple stops. Could anyone tell me which quay cruise ships usually dock at and how to get from the quay to the nearest stop to board the tour bus? Thanks for your tips and suggestions!