Denied boarding due to visa with the wrong date
FR

Translated into English.

Original post
GI
Today I ended up being denied boarding at CDG. I booked the trip through a physical travel agency with no assistance for the visa application. I applied in plenty of time and got the approval. Except I put the 9th (the day I left France) as the date instead of the 10th, which is the arrival date in India. That’s what caused the denial. I’m guessing I don’t have any recourse? Thanks for your replies.
JL Jlma Regular ·
Hello,

Today I was denied boarding at CDG. I booked the trip through a physical travel agency with no assistance for obtaining the visa. I applied in time and got the approval. Except I put the 9th (day of departure from France) as the date instead of the 10th, the arrival date in India. That’s what caused the denial. I guess there’s no recourse for me? Thanks for your replies.

You can at least ask the agency to refund the airport taxes included in your flight fare. It’ll be a small consolation. For the rest, as far as I know, there’s no cancellation insurance that covers visa issues as a reason.
GI Gingers ·
Thanks for the details. Unfortunately, that’s exactly what I was afraid of. Best regards
JL Jlma Regular ·
In the future, don’t forget to check out the other big travel forum to complement VoyageForum. Over the past few years (while VF was closed), the topic of Indian visas was frequently discussed and covered there, especially regarding issues with validity dates.
MA Marien33 Veteran ·
In the future, don’t forget to check out the other major travel forum to supplement VoyageForum. Over the past few years (while VF was closed), the topic of Indian visas was frequently discussed and addressed there, especially regarding the issue of validity dates.

Sorry, but I don’t see any other

major travel forum.

All I’ve seen is a poor, clunky, badly designed, and downright ugly forum—some kind of VF knockoff that’s really not, and I mean *really* not, a major travel forum. It doesn’t even come close to what VF was before it shut down!!!
Je rencontrai sur mon chemin tant de difficultés Qu’elles furent toutes surmontées MIRZA GHALIB poète urdu (1796 -1869) https://www.telling-india-pictures.com https://youpic.com/marien
MA Marien33 Veteran ·
Today I was denied boarding at CDG. I booked the trip through a physical travel agency with no assistance for obtaining the visa. I applied in time and received approval. Except I put the 9th (the day of departure from France) as the date instead of the 10th, which is the arrival date in India. This resulted in the denial. I assume I have no recourse? Thanks for your responses.

I’m trying to understand, but I just can’t... Who refused to validate this visa? I don’t get the date issue. When you apply for a visa online on the only valid site—the official consulate one—they only ask for the planned travel date... without considering the arrival date. I think your agency misled you... or maybe, like I said, I just didn’t understand. What matters for boarding is the ETA issued by the Indian consulate with the mention GRANTED. And from what you said, you had received it.
Je rencontrai sur mon chemin tant de difficultés Qu’elles furent toutes surmontées MIRZA GHALIB poète urdu (1796 -1869) https://www.telling-india-pictures.com https://youpic.com/marien
MA Mathews Globetrotter ·
I only saw a poor, shoddy forum, really unstable and badly made, and ugly on top of that,

I agree with that opinion—there are at least two of us who think so! :) I’m talking about the forum from the paper guide of the same name, of course. But that’s another topic entirely.
JL Jlma Regular ·
... Sorry, but I don’t see any other major travel forum. I only found one poor, shaky, badly designed, and ugly forum—some kind of VF knockoff that’s really, *really* not a great travel forum and doesn’t hold a candle to what VF used to be before it shut down!!!

You’re probably talking about this other forum, not the Gdr (which never claimed to reach VF’s level)
DJ Djalma Globetrotter ·
Except that I put the 9th (day of departure from France) as the date instead of the 10th, the arrival date in India. That’s what caused the refusal.

Wow, I’ve never seen anything like that before! The opposite, sure, I would’ve understood... So a visa for entering India on the 9th wouldn’t be valid if you arrive one day later, on the 10th?! Is that even possible?
https://www.youtube.com/watch?v=-XCOyB7WStI https://www.youtube.com/watch?v=g2eI67iCbKY
MA Marien33 Veteran ·
Except that I put the 9th as the date (day of departure from France) and not the 10th, the arrival date in India. That’s what caused the denial.

Wow, I’ve never seen anything like that before! The other way around, I would’ve understood... So a visa for an entry into India planned for the 9th wouldn’t be valid if you arrive one day later, on the 10th?! Is that even possible?

No, that’s just it—it’s not possible. There’s something about this story that doesn’t add up. When the forum first reopened, there was a long debate about this in another thread. Someone traveled two years AFTER getting their ETA!!! I wonder who actually denied boarding...
Je rencontrai sur mon chemin tant de difficultés Qu’elles furent toutes surmontées MIRZA GHALIB poète urdu (1796 -1869) https://www.telling-india-pictures.com https://youpic.com/marien
JL Jlma Regular ·
...a visa for entry into India planned for the 9th wouldn't be valid if you arrive one day later on the 10th?! Is that even possible?

This isn’t about a visa (stamped in your passport before departure or upon arrival in the destination country), but rather an e-visa or ETA (electronic travel authorization) for one month (I think) that was applied for and obtained too early (by one day). As a result, its validity period (30 days between the issue date and expiration date) didn’t cover the arrival date in India.
GI Gingers ·
I’ll try to be more precise: I filled out the form on the official site (using the link from the travel agency’s email) and received approval for my 30-day visa. But since the agency didn’t give me any advice on how far in advance I should apply (the agency’s link was from December), I filled it out a full month before my trip, indicating my travel date as February 9th. Except I was leaving on the 9th and obviously arriving on the 10th. So for my visa to be valid, I should’ve arrived in the country on the 9th, and then it would’ve been good for 30 days. That’s why they refused to let me board at the CDG counter. Thanks for your input!
GI Gingers ·
You totally got it all right 😉
TA Tatra Globetrotter ·
Hi there,

I don’t get your situation either. You got a 30-day visa starting on the 9th, you arrive on the 10th... So where’s the issue, as long as you’ve got a ticket to return before the 30 days are up?

Michel
JL Jlma Regular ·
You absolutely nailed it 😉

Yes, thanks, that’s exactly what I thought after your first message. You applied for and got your e-visa or ETA a day too early (30 days in advance). Once issued, it’s only valid for 30 days from the date of approval. This is info that’s frequently reminded on the INDIA Forum by knowledgeable contributors (like FANZI, MAITREPO, etc.) who give great tips. It’s too bad you didn’t think to check the Guide du Routard when planning your trip, especially since VoyageForum was down at the end of last year.
GI Gingers ·
A mistake that costs a fortune! The agency is reachable tomorrow, but I’m not holding my breath about what happens next... thanks again.
TA Tatra Globetrotter ·
... So the issue wasn’t so much the arrival date in India as the departure date?

Michel
JL Jlma Regular ·
A mistake that costs a fortune!

Did the agency sell you a package deal (flight + accommodation + meals + ...)?
GI Gingers ·
Yes, exactly. With no guidance at all for the visa application (when to apply, what information to provide, etc.). Just an email with a link. The travel agency didn’t even ask to check if it was filled out correctly.
KA Karim75 ·
Hello, I’m reaching out about this topic. Did you have a direct flight? What time did you arrive in India? I go to India almost every year. In fact, I’m planning a trip there in September. Have a great day and see you soon!
GI Gingers ·
Hi, I have a layover in Abu Dhabi and arrive in Chennai at 8:30 AM on the 10th. My main question is: is the agency at fault here? Thanks
MA Marien33 Veteran ·
My main question is whether the agency is at fault?

I think on this topic we’ll all just say anything and everything. If you want to try taking legal action, your best bet is to explain everything to a lawyer—preferably one who specializes in this kind of case—rather than asking us travelers, since we don’t know much about these kinds of disputes. Just for a consultation about your question, it won’t cost you much. PS: You haven’t mentioned your disappointment/frustration about not being able to leave.
Je rencontrai sur mon chemin tant de difficultés Qu’elles furent toutes surmontées MIRZA GHALIB poète urdu (1796 -1869) https://www.telling-india-pictures.com https://youpic.com/marien
GI Gingers ·
Thanks for your insightful reply. Expanding my options, I wanted to get some feedback from the forum. Of course, I sent an email to the agency to formalize the situation, contacted their platform by phone, and I'm still waiting for their response... Given how slow they are to get back to me, I also imagine the local contact told them I never arrived. I also reached out to a legal service for initial advice and to prepare my registered letter. Of course, the frustration of not being able to leave is huge. I don’t think I’ve fully processed it yet. The suitcase is still in the entryway. The mental exhaustion and the amount of money involved aren’t helping. Thanks again
JL Jlma Regular ·
... My main question is whether the agency is at fault?

YES, there’s a lack of advice due to the agency’s insufficient knowledge and therefore incompetence regarding e-visas or ETAs. This results in a double penalty for you: missing your trip and losing money.

The agency informed you that you needed to apply for an e-visa, but they should have also warned you and drawn your attention to the very specific conditions for obtaining a 30-day Indian e-visa. Indeed, such an ETA expires 30 days after its issue date. In relation to your arrival date in India, you shouldn’t apply for it too early—or, of course, too late.

The 1-year and 5-year Indian ETAs are less problematic because they’re valid for 1 and 5 years from their issue date (so there’s less risk of error). Similarly, when traveling to the USA or Canada, this isn’t an issue because the US ETA is valid for 2 years after approval, while the Canadian eTA (Electronic Travel Authorization) is valid for 5 years.
GI Gingers ·
Thanks so much for this super detailed reply. I think I’ll be starting a long process to try and get my money back. I’ll come back to share updates on how my issue progresses, in case it helps anyone. Thanks again to everyone! 😊
CA Calaf Regular ·
Hello

I agree with Marien. It’s best to contact a professional, and here’s the official link to the Tourism Mediator:

https://www.service-public.fr/particuliers/vosdroits/R46367

Everything is well explained.

Good luck with your claim
GI Gingers ·
Thanks so much for the link.
JL Jlma Regular ·
...here's the official link with the Tourism Ombudsman: https://www.service-public.fr/particuliers/vosdroits/R46367 Everything is well explained...

yes, the steps to follow are clearly outlined on the public service website. You should always try to resolve the issue amicably before resorting to legal action if necessary.
MA Marien33 Veteran ·
We can’t really help you, but personally, I’m with you wholeheartedly. I find this really traumatic, and I can tell you’re devastated. That suitcase still in the hallway really gets to me... Of course, these are just words, and they don’t fix your problem, but just a little encouragement. I went through something similar a few years ago. Because of a handling error on the Air France website—but also due to incorrect information from a customer service agent over the phone—my ticket was canceled. When I showed up for check-in, I was told my ticket had been voided. For personal reasons, it was such a shock that, in a panic, I paid full price for a new ticket to be able to leave. 2000 €. I was convinced I was in the right and that Air France would acknowledge the professional mistake of their phone agent (calls are recorded) and reimburse me. But after over a year of procedures, registered letters, hiring a lawyer, and going through mediation, it was Air France that "won" the battle! And yet, the computer error could have been fixed at boarding. So I know how awful it is to hear at the gate: no, you can’t leave. I wish you good luck in the fight ahead—because there *will* be a fight, no doubt about it. And I hope you win.
Je rencontrai sur mon chemin tant de difficultés Qu’elles furent toutes surmontées MIRZA GHALIB poète urdu (1796 -1869) https://www.telling-india-pictures.com https://youpic.com/marien
GI Gingers ·
Thank you so much for your empathy. We’re really looking forward to our trip and we’ve stretched ourselves financially to go, so this kind of situation is more than frustrating. And walking into a travel agency, I didn’t expect to run into something like this! I just sent off my registered letter. Hang in there too, and thanks again for your support.
KA Karim75 ·
If you arrived in India on the 10th and your visa was valid starting from the 10th, they couldn’t refuse your boarding because you were on Indian soil with a visa that was valid date-to-date, right? If you’d arrived on the 9th, it would’ve been 24 hours too early. But from what you’re saying, that wasn’t the case! !
JL Jlma Regular ·
... We’re so excited for our trip and have saved up so much to go that this kind of situation is more than disappointing. And walking into a travel agency, I never expected to run into something like this! I’ve just sent my registered letter....

When selling a package holiday, travel agencies sometimes offer to handle the visa (or ETA) application process for the customer if needed—this service (which they probably didn’t mention to you) is usually charged as an extra fee. But most of the time, it’s the traveler who takes care of their own visa/ETA application, just like they check their passport’s validity and stay up to date with vaccinations. When you apply for an ETA online yourself, the issue is that during data entry (which isn’t always straightforward), you risk making an unintentional mistake due to a lack of helpful information and no outside support (agency, friends, etc.). Unfortunately, that’s what happened to you. I hope you manage to get compensation from the agency that provided poor assistance, especially since the planned services in India (accommodation, transport, meals, tours, etc.) weren’t used.
GI Gingers ·
This option wasn’t offered to me. For a previous trip, the agency did indeed take care of everything. But a professional who knows the challenges a private individual faces could have pointed out the specifics for obtaining it. I haven’t had any response from the agency so far. The local contact must have reported that I didn’t arrive on Monday! Unbelievable service! Thanks for your insights.
DJ Djalma Globetrotter ·
For VF members who have visa expertise to help you, we’d need to see your documents... I still can’t wrap my head around how a visa valid from the 9th of the month wouldn’t be valid on the 10th—the day you were supposed to arrive in India. It’s completely baffling! Some info is missing. Something’s definitely off here.
https://www.youtube.com/watch?v=-XCOyB7WStI https://www.youtube.com/watch?v=g2eI67iCbKY
MA Marien33 Veteran ·
There’s something off about this.

I thought so too... But I think I figured out that the trip had to be planned *exactly* for 30 days, date to date, with no buffer at all. That was pretty risky, especially in India where a train delay, a strike, or anything else can happen and prevent you from leaving on the planned day... So, yeah, the visa wasn’t valid anymore at the end of the stay—it was one day short. That’s the explanation I came up with...
Je rencontrai sur mon chemin tant de difficultés Qu’elles furent toutes surmontées MIRZA GHALIB poète urdu (1796 -1869) https://www.telling-india-pictures.com https://youpic.com/marien
DJ Djalma Globetrotter ·
That’s the same reasoning I had, but once you’re there, it’s always possible to extend a visa—especially in this case for just one day! In most countries, including Thailand, if you exceed the planned date by one or two days, you pay the overstay fee on the day of departure.
https://www.youtube.com/watch?v=-XCOyB7WStI https://www.youtube.com/watch?v=g2eI67iCbKY
MA Marien33 Veteran ·
That’s the same explanation I gave myself, but on the spot, it’s always possible to extend a visa—especially in this case for just one day! In most countries, including Thailand, if you exceed the planned date by a day or two, you pay the overstay fee on departure.

In India, it is ABSOLUTELY IMPOSSIBLE TO EXTEND A VISA on the spot, except in cases of force majeure like illness, hospitalization, or a special event in India. And if you overstay, not only do you have to pay a fine, but you can also be "penalized" with a visa ban for a certain period (duration unspecified)—it’s a matter of whether the immigration officer is lenient or not. On top of that, you need to apply for a special EXIT VISA without which you can’t leave. And since you can’t stay without a visa... well, you go to prison, plain and simple, until your situation is sorted out. No joke! Indian immigration services are very strict and severe about overstaying. That’s actually why the airline—which is responsible for checking and knows India’s strict rules—denied boarding. Especially since, upon arrival, immigration would have noticed the issue and refused entry, sending you back at the airline’s expense for not doing their job. So airlines are extra careful. There you go, now you know everything.
Je rencontrai sur mon chemin tant de difficultés Qu’elles furent toutes surmontées MIRZA GHALIB poète urdu (1796 -1869) https://www.telling-india-pictures.com https://youpic.com/marien
DJ Djalma Globetrotter ·
This isn’t recent, but once I left Nepal on foot via a mountain trail and entered India outside an official border post. No exit stamp from Nepal or entry stamp for India. True story! I sorted out my situation the next day in Darjeeling, and it went as smoothly as could be! I did have a visa in my passport, though 😅

In India, it’s absolutely IMPOSSIBLE TO EXTEND A VISA on the spot, except in cases of force majeure like illness, hospitalization, or a special event in India... And if you overstay, not only do you have to pay a fine, but you can also be "penalized" with a visa ban for a certain period (duration unspecified)

PS: I now know that getting sick can help you avoid prison ;)
https://www.youtube.com/watch?v=-XCOyB7WStI https://www.youtube.com/watch?v=g2eI67iCbKY
MA Marien33 Veteran ·
This isn’t recent but once I left Nepal on foot via a mountain trail and entered India outside a border post. No exit stamp from Nepal or entry stamp for India. True story !

Can you tell us roughly when this was, at least?

It’s true I had a visa in my passport

Well, there you go—but if your visa hadn’t been in order, especially entering almost illegally like that, I think the letter would’ve had a hard time getting through...
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DJ Djalma Globetrotter ·
Can you at least tell us roughly when this was?

Not that old: November 1985. I was coming back from the Kangchenjunga base camp. For Nepal, I didn’t have any trekking permit. I showed my passport as a permit, and a cop (who didn’t speak a word of English) at a checkpoint wrote something in Nepali on the first page of my passport, next to the photo!! That later invalidated my passport once I got back to France, but it didn’t bother the Indian authorities at all
https://www.youtube.com/watch?v=-XCOyB7WStI https://www.youtube.com/watch?v=g2eI67iCbKY
JL Jlma Regular ·
... I still can’t wrap my head around how a visa valid from the 9th of the month wouldn’t be valid on the 10th of the same month, the day of your planned arrival in India. It’s absolutely incomprehensible! Something’s missing. There’s definitely something off here.

This isn’t about a visa (which is stamped in your passport before departure or upon entry into the destination country) but an e-visa or ETA (Electronic Travel Authorization).

Member GINGERS applied for and obtained (via this Indian government website) a 30-day ETA whose validity is only 30 days from the date of issue. Such an ETA therefore allows arrival in India no later than its expiration date. --> See the "Date of expiry of ETA" on around the 10th line of the attached image.

The ETA GINGERS had expired on Sunday, February 9th, while her landing in India was only scheduled for Monday, February 10th. When departing from Paris-CDG on the 9th, she was refused boarding for Chennai (via Abu Dhabi), where she would have been issued a tourist visa for India.
DJ Djalma Globetrotter ·
The ETA that GINGERS had expired on Sunday, February 9, while their landing in India was only on Monday the 10th. Departing from Paris-CDG on the 9th, they were therefore denied boarding for Chennai (via Abu Dhabi)...

Oh yeah, for sure—if the visa expired BEFORE entering India, it’s definitely not valid! And as a result, the airline’s job is to refuse boarding to any passenger without a valid visa. I thought the visa expired a day before the planned exit from India!
https://www.youtube.com/watch?v=-XCOyB7WStI https://www.youtube.com/watch?v=g2eI67iCbKY

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