Gosuslugi / Госуслуги is the Russian administrative portal. EBS / ЕБС is the unified biometric system.

Since 2025, foreigners (residents or not) must have a biometric profile in addition to a Gosuslugi profile to obtain SIM cards and open a bank account.

Administrative services are mostly centralized in MFCs, МФЦ (Multi-Functional Center), nicknamed "My Documents" Мои документы.

A non-resident foreigner can register with the pension fund, which provides a social security number, SNILS / СНИЛС. To do this, you must present your passport and a notarized translation at an MFC. The SNILS can be issued on the spot or within a maximum of five days. If not issued immediately, you receive a receipt, and the deadline is communicated by the administrative agent. You return to the MFC after the deadline to collect the certificate with the SNILS.

Once the SNILS is obtained, you revisit an MFC counter to register on the Gosuslugi portal. You must present your passport and notarized translation again, along with a phone number and email. The Gosuslugi portal authenticates users with three pieces of data: SNILS, email or phone number, and password. The agent creates the profile and completes the initial email and SMS confirmations on your phone.

After the Gosuslugi profile is active, you register on the biometric portal. If last year’s law centralization measures are fully implemented, you can do this at any MFC; otherwise, you go to a SBERBANK (or VTB) branch. Again, as always for foreigners, you must present your passport with its translation and show your open Gosuslugi profile on your phone. The employee records your voice (reading a series of numbers) and takes a photo of your face.

After that, you can go to a telecom agency to buy a SIM card. The staff will take your passport details with the translation and your Gosuslugi profile info. Then, they’ll take a photo with their webcam, which is verified by the online EBS biometric portal. However, procedures may vary depending on the provider (Megafon, MTS, Beeline), and some employees may not be familiar with the process.

Potential delays can be caused by network maintenance or slowdowns due to peaks in administrative activity.

I’ll illustrate this process as I experienced it in February and April 2025 in the next post. Just need to gather the photos I took on the spot.

Hi, I’m planning a trip to Thailand from April 1st to 24th. I’m flying with Qatar Airways. My passport is valid until October 7th, 2025. My question: For entry into Thailand, my passport is valid for more than 6 months (6 months and 6 days). For my exit, my passport’s validity will be 5 months and 14 days. Do I need to renew my passport, or is it okay? Thanks for your answers!

Hello,

I applied for a passport renewal at the beginning of November, and my town hall told me it would take about a month to get it. However, I still haven’t received it, and it’s been over a month now. When I checked the ANTS website to track my passport application, I saw that its status changed to "In production" on November 27th. Today is December 18th, and I still haven’t heard anything about receiving it, even though I’ve read everywhere that once the status is "In production," it usually takes about a week to get the passport. I’m starting to worry about not having received it yet...

Do you know what the current processing time is after it reaches "In production" in 2025? Is there a risk that the passport was made but lost in transit?

I’m concerned because I have a trip planned for 2026—admittedly not until April, so there’s still time in theory—but my application seems to be stuck.

Either way, I’ll contact the town hall soon, though I don’t think they’ll have more information...

Thanks, Have a good evening

Hi, I just had a really bad experience leaving for Thailand with Etihad Airways, along with my partner and her 11-year-old son. We were denied boarding because the child’s passport was invalid (by about 3 days), as it’s indeed required to have 6 months of validity. But come on—just 3 days over! On top of that, we were able to check in online for our round-trip flight (just the flights, no extras), entered our passport numbers and expiry dates, and even had to check in online again 30 hours before departure, where we got our boarding passes without any issues. How is it possible that no one called, warned, or even blocked us online? Instead, they waited to tell us at the airport during baggage check-in. I’ve asked the airline for a full refund of our expenses—do I have any chance? Thanks for your help

Hi there,

We’re supposed to fly in four days—my partner, our two kids, and me—for a one-month trip to Cambodia. While applying for an e-visa, we just realized that both our passports won’t be valid for 6 months after our stay ends, which is a key requirement for getting a Cambodian visa. I don’t know how, but we totally missed this info!! Our tickets aren’t refundable, and we’ve booked several non-refundable hotels there too...

Has anyone been in this situation or have any ideas or solutions?

Thanks so much in advance!!!!

Hi there, We need to apply for a B2 visa because we visited Iran in 2018. It currently costs $185, but they’re planning an additional $250 fee per person for the same visa—it’s been approved but not yet implemented. Does anyone know when this fee will take effect? Thanks in advance! Elisabeth

Hi, I want to invite a Malagasy friend and I’m surprised to learn there are procedures (that seem complicated) to follow… It would be a short stay (max 3 months). She’s got her passport, I’m paying for the flight ticket, and I read that I need to get an accommodation certificate from my town hall—but what else is required after that? What other documents are needed? What are the processing times? I’m really disappointed that in 2026, it’s still such a hassle for this kind of thing.

Hey everyone! A small group of us are heading to Gabon for a research mission. Everyone got their visa without any issues through the e-visa site, and it only took a few days.

Except for a friend and me. We applied early, and three weeks later, still no news. And we leave in a week...

A colleague on-site tried to help us, but no updates so far.

My questions:

- Has this ever happened to you? - What are the solutions? (I’ve already tried calling, but it doesn’t work. The email contact form doesn’t work either. The Gabonese embassy isn’t functional, and they gave me a number that never answers and where you can’t even leave a message anymore.) - Can this be resolved easily at the airport? - Am I totally screwed?

Clean record, and I haven’t been to any sketchy countries. Brand-new passport...

Thanks in advance for your help! !

Hi there,

This will be my first trip to Thailand, which will be the first stop on my Asian journey. This time, I’d like to leave with a one-way ticket so I can return to France from the last country I visit.

First and foremost, I’d like to confirm whether it’s possible to get a VOA (Visa on Arrival) when I land in Thailand without any prior steps? Is proof of onward travel (like a return ticket) required to get this visa?

If so, does it have to be a round-trip ticket from the country I’m arriving from, or can I use a flight or train ticket from Thailand to a neighboring country as proof of exit?

For Cambodia and Vietnam, is it also possible to get a VOA on the spot?

I’d also love any tips or important info you think might be useful about Thailand, Cambodia, and Vietnam—my planned destinations—especially regarding accommodation, transportation, points of interest, and, of course, any personal advice or experiences you’d like to share!

Thanks so much to everyone, and I wish you all an amazing 2025 filled with health, travel, and discoveries! !

Hi Has anyone been to Rwanda recently and gotten a 3-month visa on arrival easily? Thanks

Hi,

Currently, it's possible to travel for 180 days in Mexico without a visa (just with a valid passport for French nationals). Could you please tell me, when a traveler leaves Mexico after staying for 180 days, how long they need to wait before re-entering by air? Thanks so much for your feedback. liza

The consulate tells me my French residence permit needs to be valid for at least 6 months after I leave Egypt, but my permit will only be valid for 5 months and a few days by my departure date from Egypt. Is it still doable to get a visa on arrival (at the airport)? Thanks in advance to anyone who can answer me.

Hi there, we’re planning our trip to the North Cape this summer. We bought a new vehicle for it. Unfortunately, the registration document is still being processed, and the delay seems long—I don’t think I’ll have it in time for our departure... I have the transfer documents, insurance in my name, and all the supporting paperwork, but not the registration document. So my question is: does the ferry company require the registration document *mandatorily* when boarding in Denmark or not? Thanks for any insights...

Hi everyone,

I wanted to share my experience in case it helps others. I applied for an ESTA to travel to the United States, but unfortunately, it was denied because I checked a "Yes" box by mistake. I then tried contacting several numbers I found here on the forum for help or to find out how to reset my ESTA application, but most of them no longer work. One of the numbers I called wasn’t even assigned (it came from a 2015 discussion). I also tried reaching the U.S. Embassy in Paris, but they told me to apply for a visa instead.

If anyone knows the correct official number or procedure to reset a denied ESTA application, I’d really appreciate it. My departure is in 2 weeks, and I won’t have time to get a visa.

Thanks in advance for your help!

Numbers I’ve already contacted: 202-325-7171 202-325-8000 1-202-877-227-5511

Non-working number found on the forum: 00 1 2023443710

Today I ended up being denied boarding at CDG. I booked the trip through a physical travel agency with no assistance for the visa application. I applied in plenty of time and got the approval. Except I put the 9th (the day I left France) as the date instead of the 10th, which is the arrival date in India. That’s what caused the denial. I’m guessing I don’t have any recourse? Thanks for your replies.

Hi everyone, Two years ago, I got a 5-year visa. But I had to change my plans and haven’t used it yet. Do you think it’s still valid? I’d like to go to India at the beginning of the year. I’ve got a big doubt. Do you know where I can find this info? Thanks a bunch!

Hi there,

I just booked my round-trip flight ticket to visit Cuba for two months, from January to March 2025. I’ve heard about the challenges Cubans are facing and the recent changes the island has gone through—economically (like the end of the dual-currency system) and administratively (the introduction of an e-visa)...

This is my first time visiting the country, so I’m still figuring out all the administrative steps I need to take before I go.

1) Can I apply for the electronic e-visa now (still 22 €?) from home on the website evisacuba.cu?

2) I read that I need to fill out a form 48 hours before departure on the site dviajeros.mitrans.gol-.cu/inicio. Is it possible to do this now to save time?

3) I’m a bit confused about the currency. From what I understand, there’s now only the Cuban Peso. Should I exchange my euros at the airport, or wait until I arrive at the *casas particulares* in Havana that I’ve already booked and ask the owner?

Thanks in advance for your help!

Hi everyone,

Four questions: - What is the official website of the Egyptian Embassy in France? - What is the official procedure for obtaining a multiple-entry visa (non-E-visa for French citizens) for someone residing in France who is not an EU citizen (on the list of countries required to obtain a visa before departure)? Is the Marseille Consulate authorized to handle this? - Finally, what’s the cost and processing time? 79 € or more?

Thanks in advance

Hi there, Could anyone give me some info about the international driver's permit in Namibia? Is it mandatory to rent a 4x4 with or without a roof tent, or is an English translation of my French license enough to get around the whole country? Thanks in advance for your replies!

Hi there,

I’d like to know if anyone has already applied for a private visa to Russia with an invitation from a Russian resident. I traveled earlier this year with an e-visa, but since I want to stay longer, I’ll be visiting my friend who lives in eastern Russia. For the visa application, does the invitation need to be on an official paper form issued by the Russian ministry? And most importantly, do I need to present the original for the application, or is there an electronic version that can be sent directly to the consulate in France? Thanks for any info if you’ve gone through this process before!

Best regards,

Gilles

Hi there, My departure is slowly approaching, and now that I’ve got my Russian visa sorted, I’m fine-tuning the rest of my trip to Tajikistan. Since the Tajik visa is no longer required for stays under 30 days (for French nationals), I’ll need to visit the Ministry of Interior (OVIR) to register within 10 days of entering the country. No big deal, though, since I had to go there anyway to apply for my GBAO permit. 😉 However, I’ve *seen* several reports from travelers (mostly motorized) mentioning that you need an entry permit for Kyrgyzstan, which has to be arranged in advance at the Kyrgyz Ministry (consulate?) in Dushanbe. Otherwise, you’re *stuck* at the Kyzyl-Art border (with no Wi-Fi, of course, to try and sort it out). The most recent report was from a year ago, so I’d love to know if this is still the case and if it’s indeed at the Kyrgyz Ministry (consulate?) where you need to go for this pre-authorization. Does anyone have any recent info on this? Thanks in advance!

Hi everyone, We’re French and we’d like to visit Algeria, especially Kabylie, for a stay of about ten days. We’ll be renting a car (which are the best car rental agencies?)

It seems that to get a tourist visa for less than 90 days, we need to show proof of accommodation + a flight confirmation from France to Algiers. (Which hotels in Algiers do you recommend? And which airlines?)

What should we do if the visa is ultimately refused? It’s not ideal if the response takes 2 months and we have to cancel the hotel and flight.

What do you suggest we do? What are the best practices?

Thanks in advance! Patrick from Nantes

Hi there, I know there are similar topics here and elsewhere, but they’re a few years old, and I need an up-to-date answer to make sure I don’t throw over 1000 € out the window. Thanks for your patience.

I’m planning a trip from France to Alberta/British Columbia, and I’m unsure about which bank card to use for the security deposit with the rental company (I’m thinking of going with AVIS).

I contacted Avis Canada, and they told me a credit card is absolutely required. I asked my bank for a credit card (a *real* credit card), but they only offered me a deferred debit card.

My question: For a rental with Avis Canada, is a Gold International Mastercard deferred debit card usable for the security deposit needed to finalize the rental? Is the "CREDIT" label enough? (Some cards say "CREDIT" and others say "CARTE DE CREDIT"—seems minor, but it’s actually a big deal in how the card works.)

I’ve seen conflicting info everywhere I look... My bank says it’s *usually* okay (the deferred debit card), while Avis Canada insists it *must* be a credit card, not debit—even when I mention the deferred debit card.

I know the whole credit card concept is already confusing, and on top of that, some sites say a deferred debit card counts as a credit card, while others say it doesn’t.

Thanks to anyone who can share a recent experience! Have a great day

Hi,

I applied for an e-visa on January 8th and still haven’t received a response as of January 17th, even though the advertised processing time is three days. Anyone else experiencing these unusual delays? Can we file a complaint? Thanks in advance for your replies. Best regards.

Hi everyone, I’m looking for info on how long it takes to get a tourist visa in Jakarta. My Indonesian friend has almost all the documents ready but is missing flight tickets and insurance. We’d like to book them last minute for practical reasons. Has anyone had a recent experience and could tell me how long it usually takes? Thanks in advance!

Hi everyone!

I’m planning to go to Thailand for 90 days (departure on 20/06).

- I thought I’d read that the processing time for the E-Visa had been reduced to just a few days since June 2025 (so very recent). Can you confirm? However, on the embassy’s website and when I try calling them, they’re still quoting 3-4 weeks. Hasn’t this been updated yet? Because I’m starting to sweat here…🤪

- I was a bit hasty in declaring the funds to prove my solvency. Should I wait for their response rather than submitting a second visa application, which might conflict with the first one?

Thanks for your feedback! Have a great day

Heads up for anyone planning to cross the Mauritanian border at Guerguerat! From now on, the Mauritanian visa is only available via E-VISA on the internet, and processing times can be long—sometimes very long—and unpredictable. André

Hi,

Has anyone had recent experience applying for a tourist visa to Algeria from Quebec, specifically at the consulate in Montreal?

How long does it take? The consulate’s website says 2 to 3 weeks. Is that accurate?

Is it possible to apply by mail? A travel agency told me it’s unrealistic.

What’s the maximum number of days you’ve been granted?

Thanks,

Pierre Racine

Hi, I’ve got another little question about filling out the TDAC regarding the address to provide, given that I’m staying for 2 months and 3 weeks and I’ve booked an exit ticket to Malaysia (which I’ll cancel on-site before the 60 days). I’ve booked a hotel for one night, and after that, I’ll be staying at my Thai wife’s house—she lives with me in France and has her ID card with the house address. But her *tabien ban* is still in Thailand. Which address should I put? The hotel for one night or the house address? And in that case, I’m worried they might ask me for the TM30.

Hello,

We’re French nationals planning a tourist trip to Asia with the following itinerary:

First entry into Thailand from Paris: 3 days in Bangkok (visa exemption).

Departure to Cambodia (we have a Cambodia e-visa) then to Laos (we have a Laos e-visa) for 5 days in each country, totaling 10 days outside Thailand.

Second entry into Thailand from Laos: 8 days in Chiang Mai (visa exemption) before returning to Paris.

This means two entries into Thailand in less than a month, with a total stay of 11 days in the country.

**Can you confirm if we can do this trip under the visa exemption policy, or do we need to apply for a double-entry tourist visa?**

Thanks for your help!