Discussions similar to: Problème ABcroisière recours
FR
Health insurance for layover in Doha
Hi there, We’re planning an MSC cruise departing from Dubai. On MSC’s website, it says we need to take out health insurance for Doha. The issue is that some insurers are asking if we’ve got a visa, but French citizens don’t need one. Has anyone had a layover in Doha? What’s the deal with this health insurance? Thanks so much!
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Booking MSC USA
Hi everyone!

I’d like to book my first cruise! I noticed a great deal on MSC US with premium drinks and Wi-Fi for the same price as in France! Do you know if there’s an issue with booking since you’re supposed to be a US resident, but it’s just a check?
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Organizing Danube cruise excursions independently from Vienna to Bucharest
hi there A group of friends and I are going on a CroisiEurope cruise along the Danube in September, from Vienna to Bucharest. The excursions are optional and, in my opinion, pricey. I’m convinced we can manage on our own... * In Vienna, is it easy to visit the city and Schönbrunn Palace in one day? (Since we only have a day, is it better to explore the palace grounds or the interior?) ...97 € * In Bratislava, is visiting the castle and hiking in the Little Carpathians worth it? ...79 € * Budapest: Széchenyi Baths ...119 € and the Great Market Hall ...84 € * Kalocsa: the Puszta nature reserve and a horseback riding show ...76 € * Novi Sad: a panoramic bus tour followed by a walk to Petrovaradin Fortress ...41 € * Ruse: visiting the Rusenski Lom Valley ...43 € For all these cities, can we get around on our own? If so, should we take a bus, a taxi, or is it enough to be good walkers? (Share all your tips!) Thanks in advance for your feedback. Best regards
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Costa Deliziosa cruise in Trieste - boarding duration at the maritime station
Hi there,

We’re boarding a Costa cruise on the Deliziosa next weekend at 11:30 AM. Our flight lands at 10 AM at Trieste Airport. Unfortunately, there’s no train before 11 AM, so we’ll arrive around noon, later than the time indicated on the boarding pass. Could you confirm that we can easily arrive 30 minutes later? I imagine there must be quite a wait to board.

Thanks so much!
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Review of the CFC RENAISSANCE's 'EN VOGUE' experience
😉Hi there, A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk. I booked this package to test the boat and onboard services for myself. I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…

Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.

We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.

We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…

It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.

I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED
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Renaissance Promenade Cabin
We're considering a new cruise soon and would like to try the Renaissance. The uniqueness of the promenade cabins appeals to us, but could anyone give us some insights on the following points: - Is the glass door sufficiently tinted to prevent outsiders from seeing into the cabin? - Is the soundproofing good enough to block out conversations on the promenade deck? Thanks in advance to anyone who can help!
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Princess Cruises in Japan
Good evening,

After my first trip to the Land of the Rising Sun with a very classic itinerary (Osaka / Tokyo) in April 2024, I’m revisiting my original idea: a cruise that would let me explore other parts of the country. The options are pretty limited since I’m restricted to school holidays. After some quick research on cruise sales sites, it seems Princess Cruises might be the best fit (dates + itinerary). I’ve only sailed with Costa before, so I have a few questions before deciding whether to go ahead with this idea: - Is Princess really upscale? Is there a dress code? - My English is pretty basic—will that be an issue? - For a cruise in Asia, what kind of food is served on board: the same as on other cruises worldwide, or specifically Asian? - What’s the average age of passengers? - Any other specifics I should know?

Thanks so much for your answers.
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Your thoughts on booking through Croisières.fr
Hi everyone, I really enjoy traveling by boat, and I usually book directly with the cruise line. At the same time, I get a lot of ads for Croisières.fr, which, as a middleman, offers me the same cruises as the cruise lines themselves. I’d love to know if any of you have booked through them before and if everything went smoothly? Thanks!
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Transfer from the port of Santos to São Paulo airport
Hi everyone, I’ve booked a cruise on the Preziosa to Brazil in October 2025. I’d like to know if we can get a taxi right from the ship to São Paulo airport from the port of Santos. Our flight is scheduled to leave at 2:40 PM, and we dock at 8:00 AM. MSC has an excursion planned, but we’d arrive at the airport too late. Thanks to anyone who can give us some info. Best regards,
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MSC evening dress code
Hi everyone, It’s been 6 years since we last went on a cruise... We’re heading back to sea on April 26th on the Lirica (MSC). For those who’ve recently sailed with MSC, could you let me know if there are still dress codes for the evenings and, if so, what they are? Thanks in advance. Have a great day
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Organizing MSC Virtuosa cruise stopovers
Cruise on the MSC Virtuosa with stopovers in Pointe-à-Pitre, Antigua, St Kitts, Philipsburg, and Tortola from March 8 to 15, 2025. Is it better to book MSC’s excursions, or are there easy ways to explore on our own in some ports?

Thanks for your feedback!

Danielle
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Seascape Cruise: Sold-Out Excursions
Hello, I’m reaching out for your valuable advice before our Caribbean cruise on the Seascape (departing February 22, 2025, from Miami).

In Jamaica, we’re considering the excursion to the Green Grotto Caves. If anyone has done this excursion, what did you think, please? We also planned to take the “Tulum Mayan Ruins” excursion in Mexico and the “Island-to-Island Panoramic Tour, Hell and Starfish Point” in the Cayman Islands. Unfortunately, these two excursions are fully booked. What do you recommend? Can we visit on our own (not the Mayan ruins, as they’re too far and the risk of missing the ship is too high in my opinion)? Is it safe enough? Will these excursions be available on the ship (in case of cancellations, for example)? For your information, I’m traveling with my parents, who are 80 years old. Thanks in advance for your advice and suggestions...
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CFC-Ambassador Cruise Line Merger
Hello,

As you may have read or heard—or I’m letting you know now—CFC is merging with Ambassador Cruise Line 😉

I’ve sailed with Ambassador twice already, and honestly, this merger makes total sense! Both companies offer the same type of service (with Ambassador’s English touch), and they generally have similar ships and target the same clientele.

To be honest, I think this is great news! I really hope Ambassador’s influence rubs off on CFC, especially in fixing all the issues I’ve had on Renaissance that I’ve never encountered on Ambassador (food quality, service, cabin problems, etc.).

Leading Ambassador are real cruise enthusiasts—passionate people with a clear marketing direction and a much more professional way of working with travel agents than CFC.

In short, I think this is fantastic news 🙂

Plus, Renaissance will be in the Caribbean next winter, so I assume European cruises will run on Ambience and Ambition. If English doesn’t scare you (too much), and you like the cozy ship vibe with great value for money, check out Ambassador—they’ve got some amazing itineraries! 😉

If you’d like more info on Ambassador, just ask 😉

What do you all think?

Here are a few photos of Ambience
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Costa Favalosa cruise from Marseille to Hamburg: what to do in A Coruña and Le Havre?
Hi, I’m going on a solo cruise from Marseille to Hamburg—13 nights, 4 days at sea on the Costa Favalosa. The stops are Genoa, Barcelona, Málaga, Cádiz, Porto, A Coruña, Le Havre, and Hamburg. I’ve booked a Costa excursion for Porto and Hamburg that ends at the airport. I plan to explore the other stops on my own (I’ve already visited Barcelona and Málaga). The stops should be pretty easy to do solo, but I’d love any tips on A Coruña. I’d also like to know if there’s a shuttle to get out of the port in Le Havre or go into the city center. Looking forward to exchanging ideas with others who might be doing this route! Best, Varoise
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Review of the CFC "Pearls of the Baltic" cruise June 2026
Hello, We’re back from this cruise. Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day. The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion. My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin. At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA. Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority." Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair." DAY 2: At sea. Lots of activities offered. Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM. Excursion booked with CFC: Gothenburg and Haga for all. Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again. Day 4: Copenhagen. 15°C in the morning, showers in the afternoon. We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again. No TV, but the elevator was fixed. DAY 5: At sea. Still no TV. DAY 6: GDANSK (Poland). 15°C, rain all day. There’s a shuttle to get to the city center. We took the excursion: Panorama of Gdansk. The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes. Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic... I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc. The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city... DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells. We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace. DAY 8: KIEL (Germany). 18–23°C, nice weather. We took the "Kiel for all" excursion. Great guide and interesting visits. The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back. DAY 9: At sea. Elevator 3 works. DAY 10: At sea. Elevator 3 is out of order again... DAY 11: Disembarkation in Dunkirk. Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM. Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded. My opinion: Interesting stops. The onboard staff were always welcoming, smiling, and mostly French-speaking. Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved. I liked the "magician" shows less. There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third. For this cruise, there was a bridge theme, but we’re not players or interested. We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.

We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
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CFC Highland and Scotland on April 16th
Hi there, So, I booked this cruise... I know CFC gets a lot of criticism— - And that it’s not really like the ships I usually take. But the destination really interested me... So, I’m giving it a try... I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven. We’ll see... soon!
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Solo cruise: is the cruise destockage deal worth it?
Hi there, I’m thinking about taking my first cruise. Has anyone ever booked with Destockage Croisière? I’ve been offered a Mediterranean cruise departing from Marseille for 1,200 € solo in an inside cabin. Does that sound like a fair price? The departure is in April 2026, so pretty soon. It’s with MSC, and the ship is the MSC World Europa 5*. Has anyone traveled on this ship before? If so, I’d love to hear about your experience. Also, if you have any tips to share, I’m all ears. And what about solo cruising in general? I get the feeling most people go as couples or families… will I still enjoy it without feeling too isolated? Are the dining tables shared, etc.? Thanks so much!
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Transatlantic Cruise on Norwegian Viva
Hello, We’re sailing on the Norwegian Viva from Lisbon to Galveston. From what I’ve read on the NCL site, there’s no formal night; is that correct? If so, that’ll lighten the suitcase! 😊 The ship stops in Cabo Rojo in the Dominican Republic, and I haven’t found much info on this stop—it seems to be recent. I’m thinking of just heading to the seaside near the ship, but if you’ve got another **bon plan**, I’m all ears. Same for La Romana: last time we went to Bayahibe Beach, so if you’ve got another idea... Thanks in advance!
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Norwegian Cruise Line: a company to avoid
A scam from A to Z.

A scam from A to Z.

I just got off a 15-day cruise around Japan on the Norwegian Spirit. Never again!

Drink prices are exorbitant ($12 before tax for a beer, a 500ml bottle of water for $6.50 before tax!!!)

That’s $13 per liter of water before tax!!!!!

No entertainment at all.

Shows were really mediocre.

No dedicated space for kids.

Food was repetitive, way too salty, and just not good.

Port stops were too short, and some days at sea were way too long!

Time to disembark: over an hour, like in Korea (Icheon). On a 5-hour stop, that’s wasted time!!

Excursion prices ranged from $199 to $350 per person (for less than 6 hours on land!!!)

And to top it all off: after a case of food poisoning on board and a visit to the ship’s doctor (in the middle of the night due to feeling unwell and vomiting), we were charged $4,800 for medical exams!!

Yes, you read that right: $4,800!!!!!!

Just to clarify, the person was in consultation for about 2.5 hours... These fees were directly charged to our account since they force you to register a credit card at the start of the cruise!!

On top of that: service charges on board: $20 per person per day! That’s $1,680 before tax, of course!! We contested them, but they were still charged!!

Other unknown fees charged by mistake!! I had to open a dispute with my bank.

So go with MSC or Costa instead...

but avoid Norwegian—an unscrupulous company that takes advantage of vulnerable people.

Date of experience: August 10, 2025
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Which luxury cruise do you recommend?
Hi there,

To celebrate an anniversary, we’re dreaming of a truly amazing luxury cruise where we’d be pampered.

We’ve already traveled in the Yacht Club on MSC. It was fantastic, especially since it was in the fjords.

But do you have any other cruise lines to recommend?
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Cruise Review: Regal Princess in the British Isles
Hi there! Here’s a quick review of my cruise on the REGAL PRINCESS. This was my 35th cruise and my second on the REGAL PRINCESS, which I first discovered in 2017 during a Caribbean cruise. A few months ago, we received an email from PRINCESS changing the itinerary—DUBLIN and EDINBURGH were replaced by two Scottish islands. We were a little disappointed, but since we’d never sailed around the UK, we didn’t really know any of the ports anyway. The itinerary was: SOUTHAMPTON AT SEA KIRKWALL INVERGORDON AT SEA STORNOWAY GLASGOW BELFAST AT SEA CORK AT SEA PORTLAND LE HAVRE SOUTHAMPTON

A 13-day/12-night cruise for 1350 € per person in a guaranteed deluxe balcony cabin. PRINCESS assigned us a balcony cabin on deck 8 with a large balcony. We ended up happy with our cabin, even though we’d initially preferred a higher deck. I’ll admit I hesitated to choose this cruise because of the weather—I love sunshine and good weather—but the desire to discover new ports won out, especially with the promise of heading to Corsica afterward to soak up some sun again 😉

On PRINCESS, as Catherine mentioned, there’s no card—everyone has a medallion! I loved this system, which unlocks your cabin door as you approach. It’s really well thought out!

We took the EUROSTAR from Lille to London, then a train from London to Southampton the day before. We stayed in a nice IHG hotel near the port.

EMBARKATION It’s Friday, August 1st. After a good breakfast and a quick check-out, we realize our UBER app isn’t working in England ;(. We have to go back to reception to ask for a taxi because, even though the hotel is close to the port, the ship is still over 2 km away—hardly ideal with luggage! The problem is that many hotel guests also requested taxis... so we wait a good 30 minutes before ours arrives! We get to the REGAL PRINCESS pretty quickly but are shocked to see a huge line outside!!! We hadn’t seen that in over a decade! Not the best start! 🙁



TO BE CONTINUED!
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Costa Deliziosa Cruise Review – Feedback for Future Cruisers
I’ve just returned from a cruise on the COSTA DELIZIOSA and wanted to share my thoughts for anyone considering this cruise line.

**Boarding in VENICE:** AVOID – it took a total of 3 hours before we could finally board!

**CABINS:** Our group had booked cabins with portholes. These were on the first deck, around cabins 1230 to 1257, and they were fine—no complaints. BUT some of us had cabins in the 13xx range, and that was a completely different story. These were right next to the engines, with an UNBEARABLE noise level!!! Those guests had to fight to get their cabins changed. One couple, after two days of hassle and endless discussions, finally got a balcony cabin. However, another couple was DOWNGRADED to a tiny INTERIOR CABIN—even though they had originally booked a porthole cabin!

COSTA clearly doesn’t care about its customers. Of course, these guests are still pursuing compensation, but their cruise was ruined.

Now, let’s talk about meals, the MY DRINK package, and the shows.

**Self-service meals:** NOT GREAT AT ALL. The buffets were chaotic—no pizza buffets like on MSC (because if you want pizza, you have to pay for it!). No pasta buffets either, unlike MSC.

**Restaurant meals:** Overall, they were okay, but whatever you do, don’t order the "3 Chefs" dishes—you’ll be very disappointed! And if you dine at the 3 Chefs restaurant, the menu costs 59 €!

**MY DRINK package:** In theory, ALL DRINKS ARE INCLUDED except for certain alcohols. They leave a large bottle of mineral water in your cabin, but if you drink it, they charge you for it despite the package. And on top of that, you’re only allowed 7 small bottles of water, while the number of alcoholic or non-alcoholic cocktails is unlimited?????

**SHOWS:** HUGE DISAPPOINTMENT! They only lasted half an hour, with no elaborate costumes, no real choreography—just one or two singers or a juggler on stage performing the entire evening’s show.

And the sound system? UNBEARABLE—so loud!

We had dinner during the second seating—which we really didn’t appreciate—and since meals ended at 10:30 PM, we’d look for a quiet spot afterward, but there wasn’t one! Music was blasting everywhere, and it was WAY too loud!

Another issue: The satisfaction survey. **Would you recommend COSTA to your friends and family?** Then the presenter gives you this whole speech about how the staff works 24/7 and that if you say you’re not satisfied, you’re punishing the hardworking crew. It’s emotional blackmail—unbelievable!!!

The staff, though, was absolutely lovely—housekeeping, waiters, everyone was so kind!

**Final verdict:** NEVER AGAIN with COSTA. For them, it’s all about MAXIMIZING PROFITS. If I ever go on another cruise, it’ll be with MSC or another line.
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Combining cruises refused: an incomprehensible disappointment with CFC
I just got a mind-blowing response. I wanted to book 2 back-to-back cruises in the French West Indies on the Renaissance—arriving in Guadeloupe on December 23, 2025, and returning from Martinique (the end-of-cruise city) on January 13, 2026.

And guess what? It’s impossible because they’re pre-packaged deals. The only solution is to book just one cruise—not two in a row. It’s UNBELIEVABLE.

CFC, the French cruise company—well, no. It’s actually CAC, an English cruise company with "civil servants" wearing blinders.

I’ve never seen anything like this. I’ve often combined two back-to-back cruises without any issues, but those were on "bare" ships. All they had to do was get me to Guadeloupe with the first cruise and have me depart with the second cruise’s start. It’s easy to book plane seats!

For the record, last year I did two back-to-back cruises in the Mediterranean, spending Christmas and New Year’s on the same ship.

Handing control over to the English wasn’t a good solution.

Oh well, I’ll find somewhere else with more open-minded people.
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