😉Hi there,
A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk.
I booked this package to test the boat and onboard services for myself.
I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…
Okay, I’ll stop rambling…
The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast.
We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person.
My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster.
We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride.
When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start…
After about ten minutes, we were finally allowed to proceed.
At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd.
With no solution, they put us on the bus and said we’d sort it out at reception. Perfect.
We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride…
We boarded the ship with a crew member and headed to reception.
Turns out, we weren’t the only ones in this situation.
The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated.
They told my mom her cabin had been given to someone else 😲.
That was the last straw…
It took forever—they had to redo the entire check-in.
Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc…
TO BE CONTINUED
Hi everyone,
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre
But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre
But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
We’ve just returned from a cruise that my wife and I will remember—unfortunately, not in a good way.
There’s so much to say that I’ll proceed chapter by chapter.
Pre-Cruise
On January 24th, 2025, I booked through a supposedly attentive cruise agent the repositioning cruise of the CFC Renaissance to the French West Indies, initially departing from Le Havre, then from Dunkirk, on November 1st, 2025.
The return flight was included in the price of this trip.
From January, right after booking, this adventure got off to a bad start.
Used to major cruise lines, I asked my agent to reserve a table for 4 at the "Vatel" restaurant for the second seating, and to link this reservation to the cabin of friends traveling with us. First brush-off: "Ask the maître d’ at the restaurant entrance on the first night."
"To govern is to foresee, and to foresee nothing is to head for disaster," as Émile de Girardin said.
Following this maxim, in February, I started looking for transportation to Le Havre, which was initially the departure port. Then, I asked the travel agent which airport the return flight would land at. I knew flights from Pointe-à-Pitre to Paris served both main Parisian airports. Here, I found myself like a ping-pong ball between the cruise agent and CFC: The cruise agent said, "Ask CFC," and CFC replied, "No, your agent is your intermediary—ask them." It went back and forth like that. Impossible to pre-book the flight that would take us back to our final destination. During the summer, we learned that the departure port was no longer Le Havre but Dunkirk. We canceled our transfers to Le Havre but, of course, lost the cost of the reservations. Meanwhile, we purchased our "Beverage" package—we chose the "Fraîcheur" option, which included all non-alcoholic cocktails, canned sodas, fruit juices, bottled water, and regular coffees. This detail is important for the rest of the story. Every month, I followed up to find out the return airport. Nothing until October 28th (3 days before departure), when CFC finally informed me it was Orly, along with the flight number and time. Of course, on top of booking at full price, I had to arrange my final transfer home. Since I had very little time before the return flight, I had to book an Uber in a rush for the Orly/CDG transfer. Right after, we were told that our first stop in Lisbon—the most anticipated for many cruisers—had been canceled due to a strike at the port of Lisbon and replaced with Vigo, Spain. A completely unremarkable stop—nothing outstanding. As you can see, the prelude was already problematic, yet we’re far from reaching the peak of our disappointments. .......... to be continued soon.
"To govern is to foresee, and to foresee nothing is to head for disaster," as Émile de Girardin said.
Following this maxim, in February, I started looking for transportation to Le Havre, which was initially the departure port. Then, I asked the travel agent which airport the return flight would land at. I knew flights from Pointe-à-Pitre to Paris served both main Parisian airports. Here, I found myself like a ping-pong ball between the cruise agent and CFC: The cruise agent said, "Ask CFC," and CFC replied, "No, your agent is your intermediary—ask them." It went back and forth like that. Impossible to pre-book the flight that would take us back to our final destination. During the summer, we learned that the departure port was no longer Le Havre but Dunkirk. We canceled our transfers to Le Havre but, of course, lost the cost of the reservations. Meanwhile, we purchased our "Beverage" package—we chose the "Fraîcheur" option, which included all non-alcoholic cocktails, canned sodas, fruit juices, bottled water, and regular coffees. This detail is important for the rest of the story. Every month, I followed up to find out the return airport. Nothing until October 28th (3 days before departure), when CFC finally informed me it was Orly, along with the flight number and time. Of course, on top of booking at full price, I had to arrange my final transfer home. Since I had very little time before the return flight, I had to book an Uber in a rush for the Orly/CDG transfer. Right after, we were told that our first stop in Lisbon—the most anticipated for many cruisers—had been canceled due to a strike at the port of Lisbon and replaced with Vigo, Spain. A completely unremarkable stop—nothing outstanding. As you can see, the prelude was already problematic, yet we’re far from reaching the peak of our disappointments. .......... to be continued soon.
Great to see VF back in action! However, is it normal that we can’t upload more than 10 photos per post? If so, that’s a real shame!
Looks like I’m the first to post a review, but I’m sure others will follow to keep this forum—our forum—alive. Once again, a BIG thank you for bringing it back!
I got home yesterday but still can’t sleep, so I’d rather share this amazing cruise I just took on the Royal Princess.
Last year, I did almost the same itinerary on the Ovation OTS (Royal Caribbean), and it was mixed at best—let’s just say it was disappointing.
The itinerary: - Los Angeles - 5 days at sea - Honolulu - Hilo (replaced by Kona) - 5 days at sea - Papeete - Papeete - Moorea - 3 days at sea - Pago Pago (Samoa Islands) = canceled - 1 day at sea - International Date Line crossing - 1 day at sea - Tauranga - Tauranga - Auckland
I booked this cruise over a year in advance through the Logitravel agency. I chose a Balcony Category D cabin because the Cat B cabins on this ship class don’t have a sofa. I like having a couch in the cabin so I don’t have to sit directly on the bed when I come in.
My last cruise with Princess was years ago, and after last year’s disappointment with Royal Caribbean (Ovation OTS), I decided to give Princess another try. Not only did I love the itinerary, but the cruise was longer, and there was a new port for me—Pago Pago—which unfortunately got canceled.
Honestly, I can tell you I didn’t regret my choice for a second—this cruise will stay with me forever. Everything, or almost everything, was PERFECT!
After Oceania, I’d rank Princess in second place, and I think their service is a notch above Celebrity. You’ll see why as you read this review.
From what I remember, Catherine Isa and others have already tried this ship class and loved it.
Here we go! Day 1: Departure from Roissy to Los Angeles on an Air France flight.
Last year, I flew Air Tahiti Nui (ATN) for the same route, and I can tell you it was WAY better than AF in terms of comfort and service. Unfortunately, ATN now flies very few routes to Los Angeles, preferring to transit through Seattle to get to Papeete. So, I had to go with AF. Back in 2018, I did a Paris/Papeete flight with AF and was a bit disappointed with the 24-hour journey. Anyway!
During this flight, we had one meal and a snack before landing in LA. Drinks were available throughout the flight. We arrived on time in LA.
Before taking off from Roissy, I downloaded the MPC (Mobile Passport Control) app—a mobile app for travelers with an ESTA to save time at customs (only for those returning to the U.S. at least a second time). It lets eligible travelers skip the long lines at customs when arriving in the U.S. After filling out a form and answering a few questions about your trip in advance, you get a ticket that lets you access a special line with shorter wait times. Unfortunately, I didn’t get the ticket, so I had to wait in the regular line. Thirty minutes later, I got the ticket, but it was too late—I was already in the visitor line. It took us 1.5 hours to get through immigration.
Since I’m traveling again in January next year, I’ll try MPC again to see if it works.
After leaving the airport, I took a taxi to my hotel on Hollywood Blvd, but the driver tried to scam me to make more money. Last year, the same ride cost $50, but this time, he took a long detour to run up the meter. When I saw it hit $80, I told him that last year the same trip cost $50, and we weren’t even there yet. He said, “You’re going to a hotel on Hollywood Blvd, and you’re quibbling over a few dollars?” I told him I wouldn’t pay that much because I saw he took a longer route (via Google Maps), and if needed, I’d call the police. Then he said, “Let’s work something out.” I told him I’d pay $50, just like last year—not a cent more. When we arrived, he said, “Give me $60, and we’ll call it even.” So, I gave him $60. If I hadn’t said anything, he would’ve charged me over $100. Oh well!
Our hotel (Lowes Hotel) is on Hollywood Blvd. It’s a really nice hotel with a rooftop pool. That said, it’s not worth 330 € per night plus 30 € per person for breakfast. But since we’re on Hollywood Blvd, everything’s overpriced.
We checked into our room with a view of the Hollywood Sign (as requested). We dropped off our things, then relaxed by the pool with a drink before taking a stroll down Hollywood Blvd.
That evening, we went to dinner at the Roosevelt Hotel, just 100 meters from our hotel—a legendary Hollywood hotel where Marilyn Monroe used to stay regularly. In fact, her suite still bears her name. Honestly, the hotel is really old, and I didn’t think much of it—or the dinner. We headed back to our hotel for a good night’s sleep because tomorrow we had a tour booked to see the stars’ houses and Beverly Hills.
To be continued: Beverly Hills/Hollywood tour and embarkation.
Looks like I’m the first to post a review, but I’m sure others will follow to keep this forum—our forum—alive. Once again, a BIG thank you for bringing it back!
I got home yesterday but still can’t sleep, so I’d rather share this amazing cruise I just took on the Royal Princess.
Last year, I did almost the same itinerary on the Ovation OTS (Royal Caribbean), and it was mixed at best—let’s just say it was disappointing.
The itinerary: - Los Angeles - 5 days at sea - Honolulu - Hilo (replaced by Kona) - 5 days at sea - Papeete - Papeete - Moorea - 3 days at sea - Pago Pago (Samoa Islands) = canceled - 1 day at sea - International Date Line crossing - 1 day at sea - Tauranga - Tauranga - Auckland
I booked this cruise over a year in advance through the Logitravel agency. I chose a Balcony Category D cabin because the Cat B cabins on this ship class don’t have a sofa. I like having a couch in the cabin so I don’t have to sit directly on the bed when I come in.
My last cruise with Princess was years ago, and after last year’s disappointment with Royal Caribbean (Ovation OTS), I decided to give Princess another try. Not only did I love the itinerary, but the cruise was longer, and there was a new port for me—Pago Pago—which unfortunately got canceled.
Honestly, I can tell you I didn’t regret my choice for a second—this cruise will stay with me forever. Everything, or almost everything, was PERFECT!
After Oceania, I’d rank Princess in second place, and I think their service is a notch above Celebrity. You’ll see why as you read this review.
From what I remember, Catherine Isa and others have already tried this ship class and loved it.
Here we go! Day 1: Departure from Roissy to Los Angeles on an Air France flight.
Last year, I flew Air Tahiti Nui (ATN) for the same route, and I can tell you it was WAY better than AF in terms of comfort and service. Unfortunately, ATN now flies very few routes to Los Angeles, preferring to transit through Seattle to get to Papeete. So, I had to go with AF. Back in 2018, I did a Paris/Papeete flight with AF and was a bit disappointed with the 24-hour journey. Anyway!
During this flight, we had one meal and a snack before landing in LA. Drinks were available throughout the flight. We arrived on time in LA.
Before taking off from Roissy, I downloaded the MPC (Mobile Passport Control) app—a mobile app for travelers with an ESTA to save time at customs (only for those returning to the U.S. at least a second time). It lets eligible travelers skip the long lines at customs when arriving in the U.S. After filling out a form and answering a few questions about your trip in advance, you get a ticket that lets you access a special line with shorter wait times. Unfortunately, I didn’t get the ticket, so I had to wait in the regular line. Thirty minutes later, I got the ticket, but it was too late—I was already in the visitor line. It took us 1.5 hours to get through immigration.
Since I’m traveling again in January next year, I’ll try MPC again to see if it works.
After leaving the airport, I took a taxi to my hotel on Hollywood Blvd, but the driver tried to scam me to make more money. Last year, the same ride cost $50, but this time, he took a long detour to run up the meter. When I saw it hit $80, I told him that last year the same trip cost $50, and we weren’t even there yet. He said, “You’re going to a hotel on Hollywood Blvd, and you’re quibbling over a few dollars?” I told him I wouldn’t pay that much because I saw he took a longer route (via Google Maps), and if needed, I’d call the police. Then he said, “Let’s work something out.” I told him I’d pay $50, just like last year—not a cent more. When we arrived, he said, “Give me $60, and we’ll call it even.” So, I gave him $60. If I hadn’t said anything, he would’ve charged me over $100. Oh well!
Our hotel (Lowes Hotel) is on Hollywood Blvd. It’s a really nice hotel with a rooftop pool. That said, it’s not worth 330 € per night plus 30 € per person for breakfast. But since we’re on Hollywood Blvd, everything’s overpriced.
We checked into our room with a view of the Hollywood Sign (as requested). We dropped off our things, then relaxed by the pool with a drink before taking a stroll down Hollywood Blvd.
That evening, we went to dinner at the Roosevelt Hotel, just 100 meters from our hotel—a legendary Hollywood hotel where Marilyn Monroe used to stay regularly. In fact, her suite still bears her name. Honestly, the hotel is really old, and I didn’t think much of it—or the dinner. We headed back to our hotel for a good night’s sleep because tomorrow we had a tour booked to see the stars’ houses and Beverly Hills.
To be continued: Beverly Hills/Hollywood tour and embarkation.
Hi everyone,
We were offered a visit to the Renaissance by the new CFC cruise line through Croisiland. After reading all the reviews—some very harsh, others glowing—I wanted to form my own opinion without having to book a full cruise to test it out. This visit to the ship at the port of Le Havre for 49 € per person came at the perfect time, even if I’m a bit put off by having to pay for a ship tour. That’s not how it usually works with other cruise lines, as far as I know.
The Renaissance is a former Holland America Line ship, built in 1993 and renovated in 2023. We’re familiar with this style of ship since we took a long cruise in Polynesia in 2014 on one of its sister ships, the MS Statendam. We remember it as a charming small ship with a lovely pool terrace at the very back.
Off we went this morning for a relaxing day on a ship—always a nice change!
The Pont de Normandie is the last elegant structure you see before entering the vast and rather smelly port area of Le Havre.
The area around the port where the Renaissance is docked is total chaos—cars everywhere and only a handful of taxis. We were supposed to have a reserved parking spot in front of the terminal (we’d even given them our car model and license plate), but we were denied entry. There’s no paved public parking, so we left the car on a vacant lot.
CFC was officially acquired by the British cruise line Ambassador Cruise Line in January 2025. Ambassador Cruise Line, launched in 2010, already owns two ships of the same type and age. They wasted no time repainting the funnel in their new colors.
The line of passengers disembarking and waiting for taxis is endless... and taxis are trickling in. Is this the aftermath of yesterday’s strike, or is this the norm in this port? Either way, I feel bad for the poor travelers waiting—it’s going to be a long haul. Many are leaving on foot, dragging their suitcases. Compared to the port of Marseille, this is pretty dismal.
Forty spots were available for this visit organized by Croisiland, but we ran into a good hundred people at the meet-up. A group from the AVF (Accueil des Villes Françaises) of Le Havre will be joining us. Our Croisiland group consists of twelve people, if I counted right.
Security clearance is done alphabetically, and we quickly board the ship. Now we’re getting to the heart of the matter.
To be continued...
We were offered a visit to the Renaissance by the new CFC cruise line through Croisiland. After reading all the reviews—some very harsh, others glowing—I wanted to form my own opinion without having to book a full cruise to test it out. This visit to the ship at the port of Le Havre for 49 € per person came at the perfect time, even if I’m a bit put off by having to pay for a ship tour. That’s not how it usually works with other cruise lines, as far as I know.
The Renaissance is a former Holland America Line ship, built in 1993 and renovated in 2023. We’re familiar with this style of ship since we took a long cruise in Polynesia in 2014 on one of its sister ships, the MS Statendam. We remember it as a charming small ship with a lovely pool terrace at the very back.
Off we went this morning for a relaxing day on a ship—always a nice change!
The Pont de Normandie is the last elegant structure you see before entering the vast and rather smelly port area of Le Havre.
The area around the port where the Renaissance is docked is total chaos—cars everywhere and only a handful of taxis. We were supposed to have a reserved parking spot in front of the terminal (we’d even given them our car model and license plate), but we were denied entry. There’s no paved public parking, so we left the car on a vacant lot.
CFC was officially acquired by the British cruise line Ambassador Cruise Line in January 2025. Ambassador Cruise Line, launched in 2010, already owns two ships of the same type and age. They wasted no time repainting the funnel in their new colors.
The line of passengers disembarking and waiting for taxis is endless... and taxis are trickling in. Is this the aftermath of yesterday’s strike, or is this the norm in this port? Either way, I feel bad for the poor travelers waiting—it’s going to be a long haul. Many are leaving on foot, dragging their suitcases. Compared to the port of Marseille, this is pretty dismal.
Forty spots were available for this visit organized by Croisiland, but we ran into a good hundred people at the meet-up. A group from the AVF (Accueil des Villes Françaises) of Le Havre will be joining us. Our Croisiland group consists of twelve people, if I counted right.
Security clearance is done alphabetically, and we quickly board the ship. Now we’re getting to the heart of the matter.
To be continued...
Hi there...
I’m wondering how to book a cruise on the Celebrity Ascent. On the American site, everything is detailed—you can choose your cabin...
After checking with a travel agency, they’re offering me a "guaranteed" cabin!!😮
And I have to pay the "service fees" right away.
If I book directly on the American site, are there any extra fees for currency exchange?
Thanks for your replies!
Have a great day!
Gerty5
Hi there,
So, I booked this cruise...
I know CFC gets a lot of criticism—
- And that it’s not really like the ships I usually take.
But the destination really interested me...
So, I’m giving it a try...
I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven.
We’ll see... soon!Hi,
We received a promotion from our CFC agency offering cruises at up to 40-100% off, and among other details: CFC organizes parking for departures from Dunkirk.
"Unattended parking located about 12 minutes away, fenced off with barriers, at a rate of 10 € per day. Drop off passengers and luggage at the Model Pavilion, and a CFC shuttle will take you from the parking lot to the Model Pavilion every 15-20 minutes. Same for disembarkation. You can book through your agency or on their website. No refunds if the booking is canceled; payment is due at reservation."
Have a great day,
Guylène
PS: Personally, we’d rather keep our vehicle in a free, supervised parking lot and take a taxi to the Model Pavilion.
Short version: I booked through Croisières.fr, and everything went smoothly until my order was confirmed. When I requested a date change—due to administrative reasons—the sales rep initially assured me the fee would be 50 € per person, but then demanded 600 € (negotiated down to 338 €), even though the price remained unchanged. On top of that, Paul, the sales rep, was dishonest, claiming that drinks (excluding alcohol) were included and that there were "all-inclusive" packages for alcoholic beverages, which is completely false. All drinks—even water—are charged onboard. I had also requested a cabin with two separate beds to travel with my mother, a request that wasn’t honored, forcing me to sleep on a small couch. To make matters worse, all my emails and calls to customer service were ignored or handled carelessly. While the cruise itself was satisfactory—thanks to Costa for the onboard organization—I recommend booking directly with Costa to avoid these bad surprises with Croisières.fr.
Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.
The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.
I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.
I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.
That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.
Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.
The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.
I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.
I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.
That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.
Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Thanks in advance!
Thanks in advance!
Hi there,
Here’s a little recap of my cruise on the CELEBRITY INFINITY from February 14th to 23rd.
Itinerary: Athens / Thessaloniki / Thessaloniki / Kusadasi / AT SEA / Cyprus / AT SEA / Rhodes / Heraklion / Athens / Athens
Since the cruise ended on Monday, we had to leave the ship on Sunday to go back to work on Monday 😕 Bring on retirement!
This was our 34th cruise, and the price was around 1,300 € per person for AQUACLASS.
Just to remind you, AQUACLASS includes spa access, a cabin with a hydro-massage shower, and a dedicated restaurant.
For once, I have to say we didn’t get a good deal—prices dropped two months before departure, and we could’ve had AQUACLASS in a guaranteed cabin for 1,000 € per person. So, I think for January/February cruises, it’s better to book last-minute.
We arrived in Piraeus on the 12th in the evening. The hotel was great—"Phidias Piraeus Hotel"—close to the center, with a spacious room (upgraded by Booking to a junior suite). The breakfast was decent, and the price was 125 € for two nights, all included. The cherry on top? The hotel offers free shuttles to the cruise ship on departure day—really awesome!
We’d never visited Piraeus before, and it was a lovely surprise. Not only was the weather gorgeous, but the walk was really pleasant—the port, the beach, the little streets. It was way nicer than I’d imagined!
TO BE CONTINUED: BOARDING 😉
Hi there, we’re going on a cruise and I’d like to know what time the shows are at the theater so we can pick our dinner times.
Thanks for your help
Hello,
As you may have read or heard—or I’m letting you know now—CFC is merging with Ambassador Cruise Line 😉
I’ve sailed with Ambassador twice already, and honestly, this merger makes total sense! Both companies offer the same type of service (with Ambassador’s English touch), and they generally have similar ships and target the same clientele.
To be honest, I think this is great news! I really hope Ambassador’s influence rubs off on CFC, especially in fixing all the issues I’ve had on Renaissance that I’ve never encountered on Ambassador (food quality, service, cabin problems, etc.).
Leading Ambassador are real cruise enthusiasts—passionate people with a clear marketing direction and a much more professional way of working with travel agents than CFC.
In short, I think this is fantastic news 🙂
Plus, Renaissance will be in the Caribbean next winter, so I assume European cruises will run on Ambience and Ambition. If English doesn’t scare you (too much), and you like the cozy ship vibe with great value for money, check out Ambassador—they’ve got some amazing itineraries! 😉
If you’d like more info on Ambassador, just ask 😉
What do you all think?
Here are a few photos of Ambience
As you may have read or heard—or I’m letting you know now—CFC is merging with Ambassador Cruise Line 😉
I’ve sailed with Ambassador twice already, and honestly, this merger makes total sense! Both companies offer the same type of service (with Ambassador’s English touch), and they generally have similar ships and target the same clientele.
To be honest, I think this is great news! I really hope Ambassador’s influence rubs off on CFC, especially in fixing all the issues I’ve had on Renaissance that I’ve never encountered on Ambassador (food quality, service, cabin problems, etc.).
Leading Ambassador are real cruise enthusiasts—passionate people with a clear marketing direction and a much more professional way of working with travel agents than CFC.
In short, I think this is fantastic news 🙂
Plus, Renaissance will be in the Caribbean next winter, so I assume European cruises will run on Ambience and Ambition. If English doesn’t scare you (too much), and you like the cozy ship vibe with great value for money, check out Ambassador—they’ve got some amazing itineraries! 😉
If you’d like more info on Ambassador, just ask 😉
What do you all think?
Here are a few photos of Ambience
Hi there,
We took this cruise the week before you did.
There were two couples in our group, and three out of four of us got sick. This cruise went really badly, even though we always travel with MSC.
There was trash in the elevators and hallways. We’re used to eating at the second seating, so we’d go down at 6:30 PM for drinks before the show, which starts at 7:30 PM.
It was impossible to get served—only 3 times in 11 days!!
At the restaurant, our friend was served the appetizer with the main course, and my partner had already finished dessert when they brought out a *new* main course for him...
Never again on this ship. We shared our feedback with CUSTOMER, and their response? A 50 € credit to spend on our next cruise. LOL, they can keep it.
Bonjour,
Apparemment plus de cabine balcon de libre, j'ai tenté de demander une suite....sans succès😉. J'attends un retour éventuel du service client par l'intermédiaire de notre agence. Je vous tiendrais au courant si besoin.
Belle fin d'ap-midi.Mum49
Apparemment plus de cabine balcon de libre, j'ai tenté de demander une suite....sans succès😉. J'attends un retour éventuel du service client par l'intermédiaire de notre agence. Je vous tiendrais au courant si besoin.
Belle fin d'ap-midi.Mum49
Hi there,
I’m considering a cruise on this ship in the recently introduced Yacht Club category.
Have any forum members tried it?
What are your thoughts? Positive or negative? Which cabins should we go for—or avoid?
We’re already familiar with the Yacht Clubs on the Splendida, Fantasia, Preziosa, and Divina series.
We weren’t as keen on the one on the Seashore—we found it too big.
Thanks in advance for your feedback!
Best,
Claudine
Hi
Has anyone taken the CFC recently?
Thoughts?
Thanks
Thoughts?
Thanks
Hello everyone,
I’m looking for a cruise line that stops in BARCEELONA and can go to the BARCELONA Aquarium to buy a magnet. I bought one for my 9-year-old grandson, but unfortunately, his dad dropped it, and the boy is sad because it was his grandfather’s. So if someone could buy another one, it’s around 4 €, and I’ll cover the shipping costs. I’ve attached a photo of the model. Thank you so much!
Best regards,
Patrick
A scam from A to Z.
A scam from A to Z.
I just got off a 15-day cruise around Japan on the Norwegian Spirit. Never again!
Drink prices are exorbitant ($12 before tax for a beer, a 500ml bottle of water for $6.50 before tax!!!)
That’s $13 per liter of water before tax!!!!!
No entertainment at all.
Shows were really mediocre.
No dedicated space for kids.
Food was repetitive, way too salty, and just not good.
Port stops were too short, and some days at sea were way too long!
Time to disembark: over an hour, like in Korea (Icheon). On a 5-hour stop, that’s wasted time!!
Excursion prices ranged from $199 to $350 per person (for less than 6 hours on land!!!)
And to top it all off: after a case of food poisoning on board and a visit to the ship’s doctor (in the middle of the night due to feeling unwell and vomiting), we were charged $4,800 for medical exams!!
Yes, you read that right: $4,800!!!!!!
Just to clarify, the person was in consultation for about 2.5 hours... These fees were directly charged to our account since they force you to register a credit card at the start of the cruise!!
On top of that: service charges on board: $20 per person per day! That’s $1,680 before tax, of course!! We contested them, but they were still charged!!
Other unknown fees charged by mistake!! I had to open a dispute with my bank.
So go with MSC or Costa instead...
but avoid Norwegian—an unscrupulous company that takes advantage of vulnerable people.
Date of experience: August 10, 2025
A scam from A to Z.
I just got off a 15-day cruise around Japan on the Norwegian Spirit. Never again!
Drink prices are exorbitant ($12 before tax for a beer, a 500ml bottle of water for $6.50 before tax!!!)
That’s $13 per liter of water before tax!!!!!
No entertainment at all.
Shows were really mediocre.
No dedicated space for kids.
Food was repetitive, way too salty, and just not good.
Port stops were too short, and some days at sea were way too long!
Time to disembark: over an hour, like in Korea (Icheon). On a 5-hour stop, that’s wasted time!!
Excursion prices ranged from $199 to $350 per person (for less than 6 hours on land!!!)
And to top it all off: after a case of food poisoning on board and a visit to the ship’s doctor (in the middle of the night due to feeling unwell and vomiting), we were charged $4,800 for medical exams!!
Yes, you read that right: $4,800!!!!!!
Just to clarify, the person was in consultation for about 2.5 hours... These fees were directly charged to our account since they force you to register a credit card at the start of the cruise!!
On top of that: service charges on board: $20 per person per day! That’s $1,680 before tax, of course!! We contested them, but they were still charged!!
Other unknown fees charged by mistake!! I had to open a dispute with my bank.
So go with MSC or Costa instead...
but avoid Norwegian—an unscrupulous company that takes advantage of vulnerable people.
Date of experience: August 10, 2025
Hello everyone,
I’ve wanted to take this Norway cruise for a very long time. The first time I booked it was in July 2020 with Azamara. Unfortunately, it was canceled, as everyone remembers. When I tried to book it again, the prices (already a bit high with Azamara) had simply doubled. So, since then, I’ve been keeping an eye out every year for any opportunities...
The last time we sailed with Princess was eleven years ago, and things didn’t go very well. I came back pretty unhappy with their service and quite disappointed. Despite the $600 they gave me as credit for a future cruise, I’d never set foot on one of their ships again.
But this time, the opportunity arose—a fantastic itinerary with lots of stops, a reasonable price for 16 nights (I’ll share the details in the conclusion), and a ship that’s not too big, so to speak, with only 3,000 passengers. I’m not expecting much from the cruise line this time and am boarding the ship with low expectations beyond the itinerary.
Princess has introduced an app to download before the cruise. It’s essential because online check-in is no longer available, and the agency doesn’t send a travel journal. Everything is done through the app. After completing the check-in on the app, we only know that we’ll need to pick up our key, the Medallion, at embarkation by following the blue line in the terminal and presenting our passport.
Up until our departure, the weather forecast for the coming week in Norway is disastrous—rain, rain, and more rain. It was pretty much the same two years ago before our Iceland cruise, and in the end, the weather turned out fine.
If you’re ready to embark on the Emerald Princess to discover this beautiful cruise and the stunning landscapes of Norway, let’s go!
Southampton - Sea day - Bergen - Olden - Åndalsnes - Sea day - Tromsø - Honningsvåg (North Cape) - Alta - Sea day - Molde - Trondheim - Two sea days - Edinburgh - Sea day - Southampton
I’ve wanted to take this Norway cruise for a very long time. The first time I booked it was in July 2020 with Azamara. Unfortunately, it was canceled, as everyone remembers. When I tried to book it again, the prices (already a bit high with Azamara) had simply doubled. So, since then, I’ve been keeping an eye out every year for any opportunities...
The last time we sailed with Princess was eleven years ago, and things didn’t go very well. I came back pretty unhappy with their service and quite disappointed. Despite the $600 they gave me as credit for a future cruise, I’d never set foot on one of their ships again.
But this time, the opportunity arose—a fantastic itinerary with lots of stops, a reasonable price for 16 nights (I’ll share the details in the conclusion), and a ship that’s not too big, so to speak, with only 3,000 passengers. I’m not expecting much from the cruise line this time and am boarding the ship with low expectations beyond the itinerary.
Princess has introduced an app to download before the cruise. It’s essential because online check-in is no longer available, and the agency doesn’t send a travel journal. Everything is done through the app. After completing the check-in on the app, we only know that we’ll need to pick up our key, the Medallion, at embarkation by following the blue line in the terminal and presenting our passport.
Up until our departure, the weather forecast for the coming week in Norway is disastrous—rain, rain, and more rain. It was pretty much the same two years ago before our Iceland cruise, and in the end, the weather turned out fine.
If you’re ready to embark on the Emerald Princess to discover this beautiful cruise and the stunning landscapes of Norway, let’s go!
Southampton - Sea day - Bergen - Olden - Åndalsnes - Sea day - Tromsø - Honningsvåg (North Cape) - Alta - Sea day - Molde - Trondheim - Two sea days - Edinburgh - Sea day - Southampton
Hello, we're going on a cruise in August with the Celestyal Journey. During this cruise, we have a one-day stop in Venice. We arrive at Marghera, the new port. Does anyone know how to get to the center of Venice from Marghera, and if anyone has taken this boat before, do they provide shuttles to get there? Thanks for your tips. Best regards
I’d like to travel from Budapest, Hungary, to Vienna, Austria, this summer by hydrofoil on the Danube. A one-way trip. Is that possible? What’s the price, the name of the boat company, and where can I book? Thanks
Hi there
A few photos from the Explora Journey—the ship is stunning, and I can confirm the dining is on par with Michelin-starred restaurants. Plus, you get to choose between several restaurants where everything is included, even drinks and champagne!
Hello,
We had booked a sea-view cabin through a Costa advisor in October 2023 for a departure on 13/10/24 on the Costa Favolosa, with a cruise lasting until 22/10/24. When we saw the cabin, what a disappointment: only one stool, no armchair or sofa like we were used to with Costa. The sea view wasn’t great because of a film on the porthole, and the cabin faced the crew promenade. The space between the wall and the edge of the bed was about 30 cm... not easy for getting into bed. We immediately asked to change cabins. After two days, the answer was that no cabins were available. We spent our days in the lounges because there wasn’t enough room for two people to sit—one had to sit on the stool and the other on the bed... Two days before disembarking in Marseille, reception offered us a sea-view cabin on deck 2. We asked to see it: what a difference—space, a sofa, an armchair, a stool, and a real sea view. Unfortunately, with only two days left before disembarking, it was difficult for us "seniors (85 and 73 years old)" to pack our suitcases and bags, unpack them in the new cabin, deal with the walker, and then repack two days later for disembarkation. We filed a complaint with Costa’s customer service, which responded quickly: "You found the cabin small. Please note that our cabins meet standards and are allocated accordingly. It is indeed possible to change cabins if the ship’s occupancy allows it. We offered you this change, which you later declined." In the end, they offered a "commercial discount as an exceptional gesture for booking a future cruise." This cabin 9201 is for one person, not two. The onboard staff were always as friendly and smiling as ever. There were long lines to access the buffets, so it was better to go to the restaurant at lunchtime when we didn’t have excursions. The shows were varied, and the indoor pool was very chilly. We won’t be sailing with Costa again. We’ve booked with MSC for 2025, but after reading some reviews... Mum49
We had booked a sea-view cabin through a Costa advisor in October 2023 for a departure on 13/10/24 on the Costa Favolosa, with a cruise lasting until 22/10/24. When we saw the cabin, what a disappointment: only one stool, no armchair or sofa like we were used to with Costa. The sea view wasn’t great because of a film on the porthole, and the cabin faced the crew promenade. The space between the wall and the edge of the bed was about 30 cm... not easy for getting into bed. We immediately asked to change cabins. After two days, the answer was that no cabins were available. We spent our days in the lounges because there wasn’t enough room for two people to sit—one had to sit on the stool and the other on the bed... Two days before disembarking in Marseille, reception offered us a sea-view cabin on deck 2. We asked to see it: what a difference—space, a sofa, an armchair, a stool, and a real sea view. Unfortunately, with only two days left before disembarking, it was difficult for us "seniors (85 and 73 years old)" to pack our suitcases and bags, unpack them in the new cabin, deal with the walker, and then repack two days later for disembarkation. We filed a complaint with Costa’s customer service, which responded quickly: "You found the cabin small. Please note that our cabins meet standards and are allocated accordingly. It is indeed possible to change cabins if the ship’s occupancy allows it. We offered you this change, which you later declined." In the end, they offered a "commercial discount as an exceptional gesture for booking a future cruise." This cabin 9201 is for one person, not two. The onboard staff were always as friendly and smiling as ever. There were long lines to access the buffets, so it was better to go to the restaurant at lunchtime when we didn’t have excursions. The shows were varied, and the indoor pool was very chilly. We won’t be sailing with Costa again. We’ve booked with MSC for 2025, but after reading some reviews... Mum49
MSC Orchestra cruise from October 11 to 22. 8 travelers, 7 got sick with 2 bedridden for 2 days, no port stops, no restaurants, and a medical center that told us our COVID and flu tests were negative—but in hindsight, without showing us the results.
When we got back, we all went to see a French doctor (plus 100 € for the onboard consultation and medication costs), and we’re still sick more than a week later.
I’d like to share my experience with other cruisers to see if they’ve been ill too, because I doubt the legitimacy and honesty of MSC’s staff.
This was our 5th MSC cruise, and we were disappointed by the drop in restaurant quality and the same old entertainment—same groups at the same bars.
I think this’ll be our last MSC cruise, and I’m looking forward to hearing about other companies’ experiences.
Hi everyone, I’m leaving in 10 days on the Costa Fortuna, and for the first time I’ll be staying in a suite. I’d love to hear your feedback if you’ve recently traveled in a suite on the Fortuna. Thanks in advance!
hi, we’re going on a cruise with MSC Virtuosa in the Caribbean. Has anyone done this cruise before and could give us some tips for excursions on the different islands? Thanks for your help
Hi everyone,
It was totally by chance that I found this cruise while chatting with Alfred in November 2024. It wasn’t planned, but the price was attractive—one of those "great deals" from Ponant that I love and that don’t exist anymore. Since everyone’s wondering, here’s the answer without waiting for the end of the story: after my various loyalty discounts, I paid **3,250 € per person** for 8 nights/9 days on the expedition cruise *The Essentials of the Seychelles*.
Expedition cruises are by far our favorites. The outings are done by Zodiac with the ship’s naturalist guides, everything’s included, and there’s no need to add any excursions or prepare anything.
We’re liking long flights less and less, so to break up the trip, we decided to stop over in Doha for four days on the way there and one day on the way back.
I’m happy to share the good and not-so-good moments, the great surprises, and the disappointments of this trip with you.
It was totally by chance that I found this cruise while chatting with Alfred in November 2024. It wasn’t planned, but the price was attractive—one of those "great deals" from Ponant that I love and that don’t exist anymore. Since everyone’s wondering, here’s the answer without waiting for the end of the story: after my various loyalty discounts, I paid **3,250 € per person** for 8 nights/9 days on the expedition cruise *The Essentials of the Seychelles*.
Expedition cruises are by far our favorites. The outings are done by Zodiac with the ship’s naturalist guides, everything’s included, and there’s no need to add any excursions or prepare anything.
We’re liking long flights less and less, so to break up the trip, we decided to stop over in Doha for four days on the way there and one day on the way back.
I’m happy to share the good and not-so-good moments, the great surprises, and the disappointments of this trip with you.
Hello everyone,
If you'd like, I invite you to join me for a week-long cruise to northern Greece, visiting ports that are often less crowded with cruise ships.
Itinerary: Athens, Skiathos, Volos, Thessaloniki, Kavala, Limnos, Hydra, Athens
If you'd like, I invite you to join me for a week-long cruise to northern Greece, visiting ports that are often less crowded with cruise ships.
Itinerary: Athens, Skiathos, Volos, Thessaloniki, Kavala, Limnos, Hydra, Athens
Hello,
We’re sailing on the Norwegian Viva from Lisbon to Galveston. From what I’ve read on the NCL site, there’s no formal night; is that correct? If so, that’ll lighten the suitcase! 😊
The ship stops in Cabo Rojo in the Dominican Republic, and I haven’t found much info on this stop—it seems to be recent. I’m thinking of just heading to the seaside near the ship, but if you’ve got another **bon plan**, I’m all ears. Same for La Romana: last time we went to Bayahibe Beach, so if you’ve got another idea...
Thanks in advance!
