Booking.com – Immediate response requested regarding guest issue [11078110]
FR

This discussion is in French, the community’s main language.

Original post
IN
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">; Empty template<!--> <!--><!--><!--><!--> 96 <!--><!--> <!--> <!--> <!--> Booking.com Dear Partner,
We are contacting you regarding an urgent guest report involving lost or potentially stolen personal belongings at your property.According to the guest, belongings were not recovered and may have been lost or taken while at the property.
Due to the nature of this report, the case has been escalated and classified as urgent.Unresolved incidents involving guest belongings may negatively affect your property’s compliance status.
Kindly investigate this matter without delay and confirm your findings.Your response must include a detailed explanation of your investigation results and any actions taken or planned. Review and respond ​Please ensure your reply is submitted within 24 hours (by 14 January 2026).
Non-response may lead to further review and action.
We appreciate your immediate response to this issue.
King regards,
Booking.com Partner Support Booking.comOosterdokskade 1631011 DL AmsterdamThe Netherlands Privacy policy​Go to Partner help​Get the Pulse app Cancellation and payment options depend on the property or supplier, so please check their policies on Booking.com before reserving. Also, these emails are sent automatically, so please don't reply.

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