Recurrent complaint pattern identified confirm resolution [10710829]
FR

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Original post
RE
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">; Empty template<!--> <!--><!--><!--><!--> 96 <!--><!--> <!--> <!--><!--> Booking.com Immediate response required: forgotten item claim under review Dear Partner,A recent stay at your property has resulted in a confirmed forgotten item report, now under formal review by Booking.coms Incident Resolution Team.This report has been filed by the guest, and verified through our internal systems. According to the procedures governing lost-and-found incidents, we now require your cooperation to proceed with resolution.Please take the following action: Search the area in which the guest was accommodated Provide confirmation regarding the presence or absence of the reported item Complete the form using the link below to close the case Respond to the incident Why your response is important:As a trusted partner on our platform, your commitment to communication and professionalism helps ensure guest confidence in all stages of the stay.In cases where no response is received: Your communication performance may be affected Guest expectations remain unmet Manual escalation to regional or legal departments may follow We appreciate your proactive attention to this request and thank you for helping us maintain a transparent and professional environment.Sincerely,
Booking.com Incident Resolution Department Copyright © 1996-2025 Booking.com. All rights reserved.This email was sent by Booking.com, Oosterdokskade 163, 1011 DL. Amsterdam, NetherlandsPrivacy and Cookies | Customer Service

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