Which tour agencies in Playa del Carmen?
FR

Translated into English.

Original post
VI
Hello, We’re heading to Playa del Carmen for two weeks in August with our 4-year-old child. We’ve seen that you can visit places like Tulum or Cozumel on your own using colectivos. For Coba, we’re hesitant to go alone because we’d like to see the cenotes and the Mayan village. But we’d prefer to find a French-speaking agency that guarantees small-group tours, especially for Sian Ka’an. We’d rather avoid the "mimi tours" even though they’re recommended by a lot of people and the *Guide du Routard*, based on the reviews we’ve read. I’m interested in the agency Muuch Ximbal, which seems to offer slightly different outings. There’s also H and L Tours or Delphine Fautré’s agency (though the last two don’t list excursion prices). We also found Promomaya, but apparently, they don’t have an on-site agency. Do you have any tips or other agencies to recommend? We’d also like to swim with dolphins but outside of the Xcaret and Xel-Há parks. Do you know of other ways to swim with them, maybe even in the open sea??? I’ve also seen that it’s possible to swim with whale sharks—is this doable with a 4-year-old who doesn’t like putting her head underwater yet? Have any of you done it? This excursion is quite expensive, and I’d be okay with swimming with them, but just sailing on a boat without being able to see them would be disappointing. PS: Our Spanish isn’t very good. Thanks in advance for your replies.
EC Ecab Regular ·
Hi, I often go swimming with whale sharks—I was there again last Saturday. It’s amazing, but for everyone to enjoy the experience, you need at least some sea legs... I’ve already taken kids, sometimes as young as yours, but they were used to boats, the sea, swimming, and putting their heads underwater. And once your head’s in the water, you come face-to-face with a fish the size of a bus! It’s incredible, but it’s up to you to know your child well and anticipate their reaction. It should be fun for her—and for you too... We go 8–10 miles out to sea, and once there, we swim in groups of two divers among the whale sharks. It’s magical, but it also means staying on the boat for 25–30 minutes before going back in the water. There’s plenty to see during that time—the whale sharks swim around the boat, and sometimes manta rays too.

I don’t want to be a killjoy... I’ll say it again, it’s an incredible experience, but it’s up to you to decide if your little one is "ready" for it. Once you’re on the boat, you’ll have to stay until you return to shore.

If I can help with some "firsthand" tips, I’d be happy to! Have a great day
un blog avec une présentation de Puerto Morelos et de son histoire : http://amigopuertomorelos.spaces.live.com/ .
VI Vinciane3 ·
Thanks for your reply. I’m not sure yet if my little one can handle such a long wait. She loves the water, but I think we’ll wait and see how she manages the waiting during other outings on this vacation.

Are you the one organizing the excursions? Do you know a good agency?
SA Sandrinewil Regular ·
Hi, For the Sian Ka'an reserve, you don’t need to go through an agency—you’ll end up paying several times the price. Just head to Punta Allen, and once you're there, you can rent a boat with a guide. You won’t be disappointed!
Mexique avril 2011-Bahamas mars 2011-Floride mars 2011-Ouest USA mai-juin 2010-New-York mai 2010. - -- Diu vi salvi Regina
VI Vinciane3 ·
thanks! I think we’ll actually end up figuring it out on our own for Siian Kaan. It’s reassuring to know we can do it safely!
SA Sandrinewil Regular ·
Hi there, Last April we went on our own—the boat rental with a guide for 2.5 hours costs 90 €, which we split with a Canadian couple we met on-site. We saw dolphins, manatees, turtles, then snorkeled at the coral reef, and finished with a natural pool. Simply magical...
Mexique avril 2011-Bahamas mars 2011-Floride mars 2011-Ouest USA mai-juin 2010-New-York mai 2010. - -- Diu vi salvi Regina
LE Lescaribous Globetrotter ·
hey, watch out for agencies that promise small-group tours!! I tried one during my last stay in Playa del Carmen!! I picked an agency to visit Chichen Itza, which offered a tour with a minibus ride and all the bells and whistles!! Sure enough, a minibus came to pick us up at the hotel, but we were quickly "transferred" into a big 50-seater bus (which was actually more comfortable, though). But it was the ultimate tourist trap!! Several stops before reaching Chichen Itza, including, of course, the souvenir shop by the side of the road... and the lunch break with local dances....

Anyway, the best way is to go by renting a car!! That doesn’t stop you from making stops at the Grand Cenote or elsewhere!! Plus, it lets you arrive early (by leaving early!) and avoid the crowds!!

After my "bad" experience at Chichen Itza, I visited Coba on my own, and I loved it!

Anyway, as the saying goes, if you want something done right, do it yourself!
"Homme libre, toujours tu chériras la mer" (Baudelaire)
VI Vinciane3 ·
actually, you can do everything in Mexico on your own!!! Do you think it's better to book buses (collectivos) in advance online or is it fine to do it on the spot? Same for renting a car? Thanks for your help
SA Sandrinewil Regular ·
For car rentals, it's better to book online without having to pay in advance—companies like Dollar, etc. No need to reserve collectivos.
Mexique avril 2011-Bahamas mars 2011-Floride mars 2011-Ouest USA mai-juin 2010-New-York mai 2010. - -- Diu vi salvi Regina
LE Lescaribous Globetrotter ·
Hey, For collectivos, you just need to stand by the side of the main road and wave at the driver! Collectivos are really useful for getting to Akumal or Tulum. To go to Coba or Chichen Itza, you’ve got ADO buses (they leave from the bus station in downtown Playa). I’d recommend going the day before your excursion to check the schedules and buy your tickets in advance! As for renting a car, I’d suggest booking it online from France. If I remember correctly, there’s a Hertz agency and an Avis agency (double-check with a quick Google search). If you’re a Flying Blue member, you get a 20% discount at Hertz ;P I did Coba and Tulum in the same day (left the bus station around 7:30 AM, arrived in Coba by 9:30 AM. Then visited Coba and headed back in the afternoon to arrive in Tulum at sunset—absolutely stunning!! I won’t lie, the return trip was a bit *epic* since we missed the bus, so we had to take a taxi from Coba to Tulum!! Actually, for Chichen Itza and Coba, I’d recommend renting a car. Up to you! Have a great trip!
"Homme libre, toujours tu chériras la mer" (Baudelaire)
VI Vinciane3 ·
Thanks for your help. I saw that you can take part in ceremonies with a shaman... is it worth it or is it a tourist trap?! Has anyone heard of the Muuch Ximbal agency?
KA Karen65 ·
Hi vinciane,

We’re also heading there in August with a couple of friends and two 4-year-old kids. For the excursions, we were just like you after reading all the reviews about Mimi. But after thinking it over—since we had the exact same concern when we went to the Dominican Republic—we decided to keep our booking with Mimi. Unfortunately, things can happen to anyone in life. We just chose not to go to Sian Ka’an and replaced that excursion with Isla Mujeres instead. We’ll see how the first one goes and decide about the others based on how that day unfolds. We can’t wait to go and then come back to share how the excursions with Mimi actually went, because you see all kinds of things online, and you should always trust the positive reviews, which are way more numerous than the negative ones. Which hotel are you staying at? And what dates are you traveling?

Have a great vacation and enjoy it—we’ll definitely have more sun down there than in France right now, lol
AM Amelb76 ·
Your trip must be over by now since it's late August, but just for info for others looking for excursions in Playa:

I just got back from a week-long stay there and booked Muuch Xiimbal Tours for two day trips, which I absolutely loved!

At the start of my trip, I did Valladolid / Ek Balam, which I think is more culture-focused: we visited Valladolid all morning, well before the tourist buses arrived (they usually stop by later in the day). Besides exploring this super colorful town, we went to the covered market, bought (of course, included in the tour price) the ingredients for our meal (grilled chicken, tortillas, rice, onions...), and headed to a Maya family’s home for lunch. We spent the afternoon at Ek Balam and swam in a cenote (no other tourists around but us).

Then I did the Eco Tulum excursion, which is more about beautiful swimming spots—morning in Tulum, snorkeling, swimming in a cenote, and ending the day at the beach.

Both days went perfectly. I traveled solo and did these two excursions with a couple and their son. Dimitri joined us the first day, and Céline came along for the second.

Seriously, you can book with them without hesitation. We never felt rushed (we enjoyed every minute of swimming), and the vibe was super friendly—almost like family!
KA Karen65 ·
I’m back and very much alive after Mimi’s excursions—I absolutely don’t regret doing a total of 6, including the

whale shark one—wow! Mimi is really great; the excursions are in small groups and the vibe is guaranteed.

It was so awesome and went by way too fast. We’ll definitely go back, and we’ll trust Mimi again—she deserves it.

Vinciane, I hope you’re back too with lots of beautiful memories in your head.

If anyone wants info, no problem—I’d be happy to share.

Karen
VI Vinciane3 ·
Just back from Playa del Carmen and already back at work :-( But we had an excellent trip—though in the end, we decided to go it alone... Our hotel, the Viva Wyndham Maya (which, by the way, is really great), was so close to Playa del Carmen that we opted to do our excursions using ADO buses or collectivos. We even splurged on a quick taxi ride to a cenote. The total cost of our excursions was way cheaper than going through a tour operator.

We did COBA in a morning (departure at 9:20 AM, return at 2 PM) by ADO bus and rented a bike-rickshaw on-site. Same for TULUM by ADO bus—once there, we took a taxi to Gran Cenote. Then a half-day in Akumal to see the turtles and the natural aquarium of Yal Kul (watch out—it’s paid entry, and the *Guide du Routard* doesn’t mention it). We didn’t even follow the guides with their groups of 15 people guaranteeing turtle sightings. They’re everywhere! Alone and relaxed, we saw 4 turtles and even a stingray.

For swimming with dolphins, we went to Puerto Aventuras by bus (return by collectivo). The prices for dolphin swims were way lower—69 USD, and our 4-year-old went for free!!! We took a taxi to see Cenote Azul, which isn’t far from Akumal. And finally, an ADO bus to Chichen Itza (4-hour trip each way)—maybe we should’ve rented a car for that one... Their buses are super comfortable, on time, air-conditioned, and even have videos.

For our half-day visits, we spent an average of 50 to 90 euros for 3 people (not counting dolphins or Chichen Itza). I don’t regret at all doing our excursions on our own. We could plan half-days instead of long, exhausting full days—especially for temple visits ("Why are we looking at rocks?" lol), which were tough for our 4-year-old.

The only thing we missed was a bit of time for Sian Ka’an, and we slightly regret not swimming with whale sharks—but that’s for next time!!!

All in all, I’m really happy with our trip to Mexico and highly recommend it!
KA Karen65 ·
I'm so glad your vacation went well! We’re sorry about Sian Ka’an, but there’s always next time—there’s so much to see in Mexico. Yes, it’s definitely cheaper to figure things out on your own. We don’t regret our choice either. We even got to eat with a Mayan family, and our 5-year-old son was able to give away little toys he’d brought specially. He was so proud and tells everyone about it—lol! It’s true that Chichén Itzá was a bit long for him, but he was rewarded for his patience with a little carriage ride in Izamal. We also met some really nice people during the excursions, exchanged contact info, and we’re still in touch. We talk about Mexico together with a lot of nostalgia, especially, as you said, when we have to get back to work—so tough with the jet lag!

Mexico is such a great country, and we’ll definitely go back one day.

Good luck with work!
AL Alexlosteau ·
Hi there,

Which agency did you guys end up going with?

We’re torn between Pixan Riviera and Univers Maya—they both seem to offer tours in French, so if anyone’s already tried them, I’d love to hear your feedback! 😊

Thanks! !

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