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Hechache

Cergy · 1 post

2025-08-19

A disastrous experience with Lastminute.com – Family left outside with no assistance

I booked a stay at the Akgun Istanbul Hotel via for a total of 3 884 €. Despite receiving a booking confirmation, the hotel refused to accommodate us. My wife was sick, we had two children with us, and we literally found ourselves outside with no help at all. We had to book another hotel at our own expense, and even with the evidence we provided (medical documents, receipts, exchanges with customer service), only refunded 717 €. Customer service refused to reopen the case, completely ignoring the exceptional circumstances. No gesture, no assistance, no respect.

I strongly advise against using this platform for anyone traveling with family or in sensitive situations. If something goes wrong, you’ll be on your own.

Manondugard Regular ·2025-08-21

A disastrous experience with Lastminute.com Family left outside without assistance I booked a stay at the Akgun Istanbul Hotel via for a total of 3,884 €. Despite a booking confirmation, the hotel refused to accommodate us. My wife was sick, we had two children with us, and we literally found ourselves outside with no help at all. We had to book another hotel at our own expense, and despite providing evidence (medical documents, invoices, exchanges with customer service), only refunded 717 €. Customer service refused to reopen the case, completely ignoring the exceptional circumstances. No gesture, no assistance, no respect. I strongly advise against using this platform for anyone traveling with family or in sensitive situations. If there’s a problem, you’ll be on your own.

Hello, your post is a bit hard to follow. Your wife was sick, so you wanted to cancel the booking without having taken out cancellation insurance, is that right?

Christine

BA Barneyg Regular ·2025-08-29

Hello, your post is a bit too unclear. Your wife was sick, so you wanted to cancel the booking without having taken out cancellation insurance, is that right?

Some key details are missing that would help us understand why this qualifies as exceptional circumstances. Did the hotel refuse to honor the reservation because your wife was sick? Did you arrive on a different day? It’s not clear.

Manondugard Regular ·2025-08-29

Hi, your post is a bit too confusing. Your wife was sick, so you wanted to cancel the booking without having taken out cancellation insurance—is that right??

Some key details are missing that would help us understand what counts as exceptional circumstances. Did the hotel refuse to honor the reservation because your wife was sick?? Did you arrive on a different day? It’s not clear.

Maybe this post is just for showing off, since the hotel mentioned is a 5-star hotel

Christine

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