Discussions similar to: Expérience récente suites chez Costa
FR
Review of the CFC RENAISSANCE's 'EN VOGUE' experience
😉Hi there, A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk. I booked this package to test the boat and onboard services for myself. I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…

Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.

We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.

We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…

It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.

I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED
Open
One-Day Visit on the Renaissance in May 2025 – CFC Cruise
Hi everyone,

We were offered a visit to the Renaissance by the new CFC cruise line through Croisiland. After reading all the reviews—some very harsh, others glowing—I wanted to form my own opinion without having to book a full cruise to test it out. This visit to the ship at the port of Le Havre for 49 € per person came at the perfect time, even if I’m a bit put off by having to pay for a ship tour. That’s not how it usually works with other cruise lines, as far as I know.

The Renaissance is a former Holland America Line ship, built in 1993 and renovated in 2023. We’re familiar with this style of ship since we took a long cruise in Polynesia in 2014 on one of its sister ships, the MS Statendam. We remember it as a charming small ship with a lovely pool terrace at the very back.

Off we went this morning for a relaxing day on a ship—always a nice change!

The Pont de Normandie is the last elegant structure you see before entering the vast and rather smelly port area of Le Havre.



The area around the port where the Renaissance is docked is total chaos—cars everywhere and only a handful of taxis. We were supposed to have a reserved parking spot in front of the terminal (we’d even given them our car model and license plate), but we were denied entry. There’s no paved public parking, so we left the car on a vacant lot.



CFC was officially acquired by the British cruise line Ambassador Cruise Line in January 2025. Ambassador Cruise Line, launched in 2010, already owns two ships of the same type and age. They wasted no time repainting the funnel in their new colors.



The line of passengers disembarking and waiting for taxis is endless... and taxis are trickling in. Is this the aftermath of yesterday’s strike, or is this the norm in this port? Either way, I feel bad for the poor travelers waiting—it’s going to be a long haul. Many are leaving on foot, dragging their suitcases. Compared to the port of Marseille, this is pretty dismal.



Forty spots were available for this visit organized by Croisiland, but we ran into a good hundred people at the meet-up. A group from the AVF (Accueil des Villes Françaises) of Le Havre will be joining us. Our Croisiland group consists of twelve people, if I counted right.

Security clearance is done alphabetically, and we quickly board the ship. Now we’re getting to the heart of the matter.

To be continued...
Open
Review of a Norway cruise on the Emerald Princess in June 2025 (1)
Hello everyone,

I’ve wanted to take this Norway cruise for a very long time. The first time I booked it was in July 2020 with Azamara. Unfortunately, it was canceled, as everyone remembers. When I tried to book it again, the prices (already a bit high with Azamara) had simply doubled. So, since then, I’ve been keeping an eye out every year for any opportunities...

The last time we sailed with Princess was eleven years ago, and things didn’t go very well. I came back pretty unhappy with their service and quite disappointed. Despite the $600 they gave me as credit for a future cruise, I’d never set foot on one of their ships again.

But this time, the opportunity arose—a fantastic itinerary with lots of stops, a reasonable price for 16 nights (I’ll share the details in the conclusion), and a ship that’s not too big, so to speak, with only 3,000 passengers. I’m not expecting much from the cruise line this time and am boarding the ship with low expectations beyond the itinerary.

Princess has introduced an app to download before the cruise. It’s essential because online check-in is no longer available, and the agency doesn’t send a travel journal. Everything is done through the app. After completing the check-in on the app, we only know that we’ll need to pick up our key, the Medallion, at embarkation by following the blue line in the terminal and presenting our passport.



Up until our departure, the weather forecast for the coming week in Norway is disastrous—rain, rain, and more rain. It was pretty much the same two years ago before our Iceland cruise, and in the end, the weather turned out fine.

If you’re ready to embark on the Emerald Princess to discover this beautiful cruise and the stunning landscapes of Norway, let’s go!

Southampton - Sea day - Bergen - Olden - Åndalsnes - Sea day - Tromsø - Honningsvåg (North Cape) - Alta - Sea day - Molde - Trondheim - Two sea days - Edinburgh - Sea day - Southampton
Open
French company CFC
Hi Has anyone sailed with the French company CFC? What do you think? Haven’t seen many reviews about this company.
Open
Norwegian Cruise Line: a company to avoid
A scam from A to Z.

A scam from A to Z.

I just got off a 15-day cruise around Japan on the Norwegian Spirit. Never again!

Drink prices are exorbitant ($12 before tax for a beer, a 500ml bottle of water for $6.50 before tax!!!)

That’s $13 per liter of water before tax!!!!!

No entertainment at all.

Shows were really mediocre.

No dedicated space for kids.

Food was repetitive, way too salty, and just not good.

Port stops were too short, and some days at sea were way too long!

Time to disembark: over an hour, like in Korea (Icheon). On a 5-hour stop, that’s wasted time!!

Excursion prices ranged from $199 to $350 per person (for less than 6 hours on land!!!)

And to top it all off: after a case of food poisoning on board and a visit to the ship’s doctor (in the middle of the night due to feeling unwell and vomiting), we were charged $4,800 for medical exams!!

Yes, you read that right: $4,800!!!!!!

Just to clarify, the person was in consultation for about 2.5 hours... These fees were directly charged to our account since they force you to register a credit card at the start of the cruise!!

On top of that: service charges on board: $20 per person per day! That’s $1,680 before tax, of course!! We contested them, but they were still charged!!

Other unknown fees charged by mistake!! I had to open a dispute with my bank.

So go with MSC or Costa instead...

but avoid Norwegian—an unscrupulous company that takes advantage of vulnerable people.

Date of experience: August 10, 2025
Open
Review of an expedition cruise to the Seychelles with Ponant from January 25 to February 2, 2026
Hi everyone,

It was totally by chance that I found this cruise while chatting with Alfred in November 2024. It wasn’t planned, but the price was attractive—one of those "great deals" from Ponant that I love and that don’t exist anymore. Since everyone’s wondering, here’s the answer without waiting for the end of the story: after my various loyalty discounts, I paid **3,250 € per person** for 8 nights/9 days on the expedition cruise *The Essentials of the Seychelles*.

Expedition cruises are by far our favorites. The outings are done by Zodiac with the ship’s naturalist guides, everything’s included, and there’s no need to add any excursions or prepare anything.

We’re liking long flights less and less, so to break up the trip, we decided to stop over in Doha for four days on the way there and one day on the way back.

I’m happy to share the good and not-so-good moments, the great surprises, and the disappointments of this trip with you.
Open
Part 2: Mixed (or even disappointed) review of the NCL Sky Indian Ocean cruise from April 19 to May 3, 2025
Hi there,

I hit my photo limit on the other post, so I’m forced to start a new one to continue this travel journal.

Victoria / Mahé continued:

After Anse Intendance, we head to Police Bay, located at the very southern tip of Mahé. Swimming and snorkeling aren’t ideal there (lots of waves)—just for the view!









On the way back, we stopped to visit some "typical" Seychellois houses, including one of the oldest.







We got back to the port around 6:30 PM, with memories filling our heads.

We were really happy with this day, and our guide/driver was exceptional! We even gave him a nice tip.

Dinner at the restaurant:







To be continued: Day at sea and Nosy Be
Open
Choosing Packages on the "Renaissance" (CFC) - "Jewels of Vestlandet" Circuit
Hello, We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière"). When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi. I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land. Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers. As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago). So, I’d love to hear from experienced cruisers who’ve been on this ship! Looking forward to seeing the excursion prices, which should be available soon! 😐

Thanks in advance!
Open
Delighted review of my MSC Virtuosa cruise from April 5 to 19, 2026
Hi everyone,

As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.

As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.

So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.

While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*

I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.

I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.

I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...

This cruise was really about relaxing, even if it’s not the kind of trip we usually take.

First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.

It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*

Here’s the itinerary:

Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre



But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.

Departure and boarding details to come
Open
"Tropical Odyssey" CFC Renaissance – November 1st to 22nd, 2025
We’ve just returned from a cruise that my wife and I will remember—unfortunately, not in a good way. There’s so much to say that I’ll proceed chapter by chapter. Pre-Cruise On January 24th, 2025, I booked through a supposedly attentive cruise agent the repositioning cruise of the CFC Renaissance to the French West Indies, initially departing from Le Havre, then from Dunkirk, on November 1st, 2025. The return flight was included in the price of this trip. From January, right after booking, this adventure got off to a bad start. Used to major cruise lines, I asked my agent to reserve a table for 4 at the "Vatel" restaurant for the second seating, and to link this reservation to the cabin of friends traveling with us. First brush-off: "Ask the maître d’ at the restaurant entrance on the first night."

"To govern is to foresee, and to foresee nothing is to head for disaster," as Émile de Girardin said.

Following this maxim, in February, I started looking for transportation to Le Havre, which was initially the departure port. Then, I asked the travel agent which airport the return flight would land at. I knew flights from Pointe-à-Pitre to Paris served both main Parisian airports. Here, I found myself like a ping-pong ball between the cruise agent and CFC: The cruise agent said, "Ask CFC," and CFC replied, "No, your agent is your intermediary—ask them." It went back and forth like that. Impossible to pre-book the flight that would take us back to our final destination. During the summer, we learned that the departure port was no longer Le Havre but Dunkirk. We canceled our transfers to Le Havre but, of course, lost the cost of the reservations. Meanwhile, we purchased our "Beverage" package—we chose the "Fraîcheur" option, which included all non-alcoholic cocktails, canned sodas, fruit juices, bottled water, and regular coffees. This detail is important for the rest of the story. Every month, I followed up to find out the return airport. Nothing until October 28th (3 days before departure), when CFC finally informed me it was Orly, along with the flight number and time. Of course, on top of booking at full price, I had to arrange my final transfer home. Since I had very little time before the return flight, I had to book an Uber in a rush for the Orly/CDG transfer. Right after, we were told that our first stop in Lisbon—the most anticipated for many cruisers—had been canceled due to a strike at the port of Lisbon and replaced with Vigo, Spain. A completely unremarkable stop—nothing outstanding. As you can see, the prelude was already problematic, yet we’re far from reaching the peak of our disappointments. .......... to be continued soon.
Open
Renaissance from September 27 to October 4, 2025
Hi there, we’re taking this cruise from September 27 to October 4, 2025.

Could you share your experience on board—cabin, meals, etc.?

Are there any other members on this cruise between September 7 and October 4, 2025?

See you soon, Alexandre
Open
Review of the Celestyal Journey cruise ship
Hello, we’re taking the Celestyal Journey in August. We’re used to cruises, but we don’t know this company or this ship. I know it’s not very big, but that fits our expectations better these days. If anyone has already been on this ship, I’d love to hear your thoughts. Thanks for your feedback!
Open
Information for a cruise on the Diamond Princess in late May - Japan
Hi, I’m taking a cruise in Japan on the Diamond Princess from May 23 to June 5 and would love to hear from anyone who’s done it. Also, can we pay on board with Euros? Is it easy to use Wi-Fi when we’re ashore? What’s the weather like—do we need warm clothes or not? Are the excursions essential, or can we manage on our own outside of Tokyo, where we have a guide? If not, which excursions would you recommend? Thanks in advance for your replies. Betty from the islands
Open
Package for 3 culinary experiences with Costa Cruises
hi, I’m going on a cruise on the Costa TOSCANA in October, and I’ll be celebrating my birthday there. I wanted to make it special and try ARCHIPELAGO for the first time. And also go back to Teppanyaki (I really like their menu and the atmosphere). I see there’s a package for 3 culinary experiences at 88 €. According to the description, you can go to the specialty restaurants 3 times. That price seems really low to me, since Archipelago alone costs around 55 €... and with this package, you could go 3 times? Plus, there’s another package next to it: 1 Archipelago and 1 Teppanyaki (without specifying the menu) for 80 €. Has anyone already tried the 3-experience package? What did you think? Thanks for your feedback
Open
Who has already done the "Great Southern Loop": Antarctic Peninsula-Falklands-South Georgia?
Hello, My current dream for a potential (last?) big trip during our winter of 2026 is mentioned in the title. I’m particularly interested in the ship "Exploris One" (17 nights on board in January-February 2026), operated by the French company EXPLORIS (founded by former Ponant team members), and it seems to be a fully French-speaking experience with a maximum of 120 passengers. The most competitive offer I’ve found so far is through "Croisierenet.com".

So far, we’ve only sailed and landed as far as Cape Horn (with Australis), but beyond the Antarctic Peninsula itself, it’s especially South Georgia and the richness of its wildlife colonies that appeal to me the most (and the least appealing part, of course, is the price! 🤪)

For those of you who’ve sailed along and set foot on these lands—were you truly won over and did you feel, in plain terms, that "you got your money’s worth"? If by any chance you know Exploris, what can you say about it? Same for the reliability and seriousness of Croisierenet.

Given the sums involved, is it wise to wait a few more months before deciding, hoping for bigger discounts as the departure date approaches, while counting on cabin availability in my preferred category? Currently, Exploris is offering discounts of -35% off the listed catalog prices for 2025 cruises and only -25% for 2026... On the other hand, could international flights from Paris to Buenos Aires become more expensive in the meantime? (But it seems the clientele for these cruises is marginal for this international flight, and January-February also appears to be significantly cheaper than November, especially for direct round-trip flights with Air France.)

Thanks for your feedback and any other wise advice! 😉
Open
Excursions in Reykjavik, Isafjordur, and Akureyri with MSC
Hi everyone. There are quite a few posts about these excursions, but they’re pretty old.

Do you have any (more recent) info on excursions or other experiences in these Icelandic ports: Reykjavik, Isafjordur, and Akureyri? We’re traveling at the end of August 2026 with MSC, and their prices are really high. Thanks so much
Open
Costa Deliziosa Cruise Review – Feedback for Future Cruisers
I’ve just returned from a cruise on the COSTA DELIZIOSA and wanted to share my thoughts for anyone considering this cruise line.

**Boarding in VENICE:** AVOID – it took a total of 3 hours before we could finally board!

**CABINS:** Our group had booked cabins with portholes. These were on the first deck, around cabins 1230 to 1257, and they were fine—no complaints. BUT some of us had cabins in the 13xx range, and that was a completely different story. These were right next to the engines, with an UNBEARABLE noise level!!! Those guests had to fight to get their cabins changed. One couple, after two days of hassle and endless discussions, finally got a balcony cabin. However, another couple was DOWNGRADED to a tiny INTERIOR CABIN—even though they had originally booked a porthole cabin!

COSTA clearly doesn’t care about its customers. Of course, these guests are still pursuing compensation, but their cruise was ruined.

Now, let’s talk about meals, the MY DRINK package, and the shows.

**Self-service meals:** NOT GREAT AT ALL. The buffets were chaotic—no pizza buffets like on MSC (because if you want pizza, you have to pay for it!). No pasta buffets either, unlike MSC.

**Restaurant meals:** Overall, they were okay, but whatever you do, don’t order the "3 Chefs" dishes—you’ll be very disappointed! And if you dine at the 3 Chefs restaurant, the menu costs 59 €!

**MY DRINK package:** In theory, ALL DRINKS ARE INCLUDED except for certain alcohols. They leave a large bottle of mineral water in your cabin, but if you drink it, they charge you for it despite the package. And on top of that, you’re only allowed 7 small bottles of water, while the number of alcoholic or non-alcoholic cocktails is unlimited?????

**SHOWS:** HUGE DISAPPOINTMENT! They only lasted half an hour, with no elaborate costumes, no real choreography—just one or two singers or a juggler on stage performing the entire evening’s show.

And the sound system? UNBEARABLE—so loud!

We had dinner during the second seating—which we really didn’t appreciate—and since meals ended at 10:30 PM, we’d look for a quiet spot afterward, but there wasn’t one! Music was blasting everywhere, and it was WAY too loud!

Another issue: The satisfaction survey. **Would you recommend COSTA to your friends and family?** Then the presenter gives you this whole speech about how the staff works 24/7 and that if you say you’re not satisfied, you’re punishing the hardworking crew. It’s emotional blackmail—unbelievable!!!

The staff, though, was absolutely lovely—housekeeping, waiters, everyone was so kind!

**Final verdict:** NEVER AGAIN with COSTA. For them, it’s all about MAXIMIZING PROFITS. If I ever go on another cruise, it’ll be with MSC or another line.
Open
Review of our first experience with CFC
Hi there, By sheer chance, a family housewarming in Brussels gave us the opportunity to depart from Zeebrugge for our first experience with CFC, allowing us to discover ports we didn’t know (which has become rare). After some questions before departure while browsing the forums, we discovered this company with great pleasure. Of course, luck may have played a particularly favorable part: dream weather, a sea as calm as a lake, and boarding and disembarking almost as if the ship were reserved just for us, since during our departure from Zeebrugge, only a small number of passengers were taking advantage of the unoccupied cabins from the previous cruise ending in Le Havre. As a result, we couldn’t get a suite, but our balcony cabin was very functional, with plenty of storage and a whirlpool bath we thoroughly enjoyed. Admittedly, the carpet was a bit worn, but it wasn’t a big deal. Having a large enough table allowed us to have breakfast in the cabin (our usual habit) in excellent conditions. The ship, a reasonable size, was pleasant, in great condition, and had many comfortable lounges. A large enclosed and heated space with a pool, jacuzzi, and deck chairs offered a calm atmosphere without intrusive activities (which is rare). I won’t mention the entertainment since we barely participated, but I think there was plenty of choice, including a "special bridge" activity. The restaurant had a lovely setting, with quick service and particularly attentive staff, reminding us of cruises from the past. The food was good quality and well-presented, though portions were quite small—something big eaters might regret. We loved the charm of an old-fashioned theater with comfortable seats and a table for drinks. The shows were fairly high quality, though opinions may vary. They catered mainly to a French-speaking audience, which is quite rare, and featured a live orchestra. The excursions seemed reasonably priced for what they offered, but we didn’t participate since we prefer organizing things ourselves. To sum up, we were pleasantly surprised by this "old little ship" with a mostly French-speaking, very attentive staff, all in a great atmosphere.
Open
Negative experience feedback with Croisières.fr
Short version: I booked through Croisières.fr, and everything went smoothly until my order was confirmed. When I requested a date change—due to administrative reasons—the sales rep initially assured me the fee would be 50 € per person, but then demanded 600 € (negotiated down to 338 €), even though the price remained unchanged. On top of that, Paul, the sales rep, was dishonest, claiming that drinks (excluding alcohol) were included and that there were "all-inclusive" packages for alcoholic beverages, which is completely false. All drinks—even water—are charged onboard. I had also requested a cabin with two separate beds to travel with my mother, a request that wasn’t honored, forcing me to sleep on a small couch. To make matters worse, all my emails and calls to customer service were ignored or handled carelessly. While the cruise itself was satisfactory—thanks to Costa for the onboard organization—I recommend booking directly with Costa to avoid these bad surprises with Croisières.fr.

Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.

The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.

I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.

I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.

That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.
Open
Memphis Tour Egypt: Major Disappointment
After a perfect first experience as a couple with Memphis Tour in 2020—where we left an outstanding review—we’ve just returned from Egypt with our family of six plus a baby, and we have numerous complaints:

On the day our cruise was supposed to depart, the boat stayed docked in Aswan for over 24 hours without starting the Nile navigation as scheduled. We only left the next day at 3:30 PM for a quick stop/visit to Kom Ombo at 6:00 PM, followed by nighttime navigation until arriving in Esna at 2:00 AM!

The next day, we departed at 9:30 AM and arrived around noon in Luxor, where the boat docked in the middle of nowhere, 12 km from the city center!

In the end, we were charged for 4 days on the magnificent Nile but only got a maximum of 5 hours and 45 minutes of daytime navigation!

And, to top it off, there was no stop in Edfu—meaning no carriage ride to the Temple of Edfu, which was advertised as one of Egypt’s largest and best-preserved temples. Instead, without informing us, they replaced it with a visit to Esna.

During a West Bank visit in Luxor, we had to wait for our kids, who were with another guide for a longer tour. When our guide contacted Memphis Tour, they refused to let us visit the Temple of Medinet Habu (just 5 € away) on our own! We were forced to go through them and pay 25 € per person.

Instead of letting us wait in front of the temple for our kids and the other guide, they dropped us off alone for a full hour in what they called an "alabaster factory"—which was just the usual overpriced tourist shop where all guides take you.

I’ll skip the overly simplistic meal at Philae: grilled chicken and rice with no dessert or coffee. And the amateurish organization where the guide on the boat wasn’t even informed about the next day’s exact program.

Finally, despite our repeated priority requests and Memphis Tour’s promises during booking, there was no baby car seat provided for several long trips—even though the traffic is certainly colorful but not always reassuring.

Nor was the promised baby bed available on the boat—only a third adult bed. We had to insist strongly to get one.

Even though the complimentary carriage and felucca rides in Luxor were nice, they don’t make up for everything else.

This is despite the skills and kindness of the guides and boat staff.

Since 2020, we’ve sent several groups of friends to Memphis Tour for their Egyptian trips, but that definitely won’t happen again in the future.

Too bad
Open
Southern Loop with Ponant Lyrial: any advice on choosing a cabin number?
Hi there,

Based on your experience, do you have any advice to help me choose the right balcony cabin on the Lyrial for the Southern Loop expedition? I’d like one that’s well-placed for easy access to both outdoor and indoor decks for photos (e.g., a standard cabin, not a suite).

For example, would you prefer starboard or port side? Deck 4 or 5? The first cabin from the front or does it not matter?

Thanks for your help!
Open
Review of Renaissance Cruise (Iberian Flavors) from October 18 to 29, 2025
‌ Hi there, Here’s a little review of our cruise on the Renaissance from October 18 to 29, 2025 (11 nights). It was our first experience with CFC. Some other forum members were on board too, so we can probably compare notes and correct me if I’m wrong!

The stops were as follows: 10/18 departure from Marseille 10/19 at sea 10/20 Cartagena 10/21 Almería 10/22 Gibraltar 10/23 Cádiz 10/24 at sea 10/25 Leixões (Porto) 10/26 Vigo 10/27 at sea 10/28 at sea 10/29 Dunkirk

First, a quick intro. We’re a family of four with two kids, ages 8 and 11. We booked this cruise in January 2025, right when it went on sale. At the time, it was priced at 763 € per adult (+ 99 € in tips) and 114.45 € per child (under 12, no tips to pay) for an ocean-view cabin (all ocean-view categories were the same price). Since there was also a single-parent offer (meaning one paying adult in the cabin was enough to get the child rate for the accompanying kid), I asked if we could take advantage of this offer to get two double cabins at the same price as one quadruple cabin (to have more space), and yes, it was possible. So we booked two premium ocean-view double cabins side by side. It was the same price as a quadruple. We booked directly through CFC because my husband had a promotional code from his works council. In total, for the four of us, we paid 1830 €, tips included. It’s true we booked early, but the rate was good, and we had the constraint of traveling as a family of four, so cabin choices were more limited. It’s also worth noting that the single-parent offer is limited.

Now, about embarkation: 10/18 Marseille Coming from the north, we took the direct TGV that morning at 7:22 AM, scheduled to arrive in Marseille at 12:24 PM. The trip went smoothly, great weather, and we arrived just one minute late. I had planned to get to the port using the free 35T shuttle from Joliette. To get to the bus stop, there were two options: the metro or walking. Since the weather was beautiful and the kids needed to stretch their legs, we opted for the second option. The route is all downhill, so it was pretty easy even with the suitcases. But I wouldn’t do it the other way around! We arrived at Joliette around 12:50 PM, just in time for the 1:00 PM shuttle, which arrived a few minutes late. Other cruisers got on board too. That day, there were two Costa ships and one MSC ship at the port as well. Traffic was heavy, and the shuttle arrived at the port entrance at 1:30 PM. We were scheduled for 2:30 PM. We were lucky to be at the closest embarkation terminal. So we were among those who had the least walking to do. We dropped off our suitcases and headed to the check-in counter. There were plenty of desks and almost no passengers. So we quickly completed the embarkation formalities—in just a few minutes—and when we boarded, it wasn’t even 2:00 PM yet. We headed to the buffet, where there weren’t many people. As we finished lunch, it was around 3:00 PM when they announced the cabins were ready. We went down to drop off our luggage in the cabins and then went up to the top deck to take some photos. The ship’s daily program said the safety drill would be at 4:00 PM. So we went to deck 6 at the scheduled time. But later, they announced it would actually be at 4:30 PM! In short, we waited 30 minutes for nothing because of a difference between the scheduled and actual time! The drill itself was long. Gathering everyone took about 20 minutes, I think. Just as we finished, they announced the departure, originally scheduled for 5:00 PM, was delayed until 9:00 PM due to latecomers. We went to check out the library, which had tons of board games and books—more than we’d ever seen. What stood out on this first day was that, for the first time, we had a French-speaking embarkation, announcements only in French (except for the safety drill), French-speaking servers, a paper daily program in French, books in French (which we’d never find on another ship), and menus in French. To wrap up the day, we had dinner at Vatel. I had requested the first seating (6:30 PM) and a table for four, and we got it. We were seated upstairs near the window—a very pleasant table that we’d occupy every evening. What was a little surprising, but we got used to it, was that you had to order everything you wanted at once. The portions weren’t big, but you could choose what you wanted. The cheese was French and excellent.

To be continued...
Open
Lan Ha Bay Cruise (Vietnam)
Hello,

We’re heading to Vietnam next March and would love to do a cruise in Lan Ha Bay, which seems like a more preserved and less touristy alternative to Halong Bay. However, there are so many different companies out there, and we’d really appreciate your advice and firsthand experiences to help us make the right choice.

We’re looking for a 3-day, 2-night cruise on a small-capacity boat to avoid overly large groups.

A big thank you to anyone who takes the time to share their recommendations to help us with our search!

Have a great day! 🙂
Open
Tips for a first cruise
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?

For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!

Thanks a million for your replies! Marie
Open

You might also like