Discussions similar to: suis déçue des prestations Air France
FR
Which airline for Seoul?
Hi there,

When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
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Duo seats 45 in the Air France A50 900
Hi there, I booked these upper deck seats and I’m worried about the recline because of the wall behind.

But it’s either that or an unknown neighbor...

Has anyone taken these seats before and could give me some feedback? Thanks
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Issues with Air Canada for Cuba
Booking for October 28th to Varadero, on October 22nd I was notified that it was canceled. I called and changed it to November 7th, departure at 7 AM. On November 6th, an email informed me that it was delayed until 12:30 PM. My return from Varadero on April 14th, 2025—on November 17th, another email notified me that my return flight on April 14th would no longer be direct but would make a stopover in Toronto. So, a heads-up to those thinking of booking with Air Canada...
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Flight Change by Kuwait Airways - Booked via Trip
Hey everyone, We bought a ticket a month ago on Trip. It was supposed to be a flight leaving at 2:30 AM to arrive in Kuwait at 4:30 AM to catch a connecting flight with the same airline (Kuwait Airways) at 8:30 AM the same day, arriving in Paris at 12:45 PM. But Trip just informed us that KA "modified" the first flight to depart at 1:20 PM, which means we’ll miss the second leg of the journey. No alternative offered for that portion. After checking, the only solution is to take the flight the next day—so more than 17 hours of layover. We have to go back to work the next day, even though we’d planned a rest day. Trip’s only options are to cancel or accept the change!!! We asked them to propose an alternative flight, but their response was to contact the airline. We did, and their answer? Wait a bit longer for the final schedule!!! From my research, this counts as a cancellation or at least a delay of over 3 hours, so the airline is obligated to find us an alternative flight and compensate us. Has anyone had this experience with this airline or another? Any advice? Thanks in advance
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TUI/New Frontiers Airlines
Hello,

I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."

This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
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GP Tickets and China
Hi everyone,

I’m sorry in advance if my post isn’t in the right section!

I’m planning to spend a week in Beijing using Air France’s GP tickets, trying my luck with the R2s—that is, a ticket without a reservation that only lets you board the plane if there’s space left. However, I’ve seen that to enter China, you need to show proof of a return ticket.

Have any of you experienced this situation, in China or any other country with the same requirements?

Thanks so much in advance! :)
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Airlines for Madagascar
It’s been over 10 years since I last went to Madagascar. Back then, I flew Corsair from Paris. I’m planning to go back in September 2025. I’ve heard about Air Austral... Air France: the issue is the flight arrives in the evening at Ivato. What do you recommend? Which airlines fly from Paris to Tana? Thanks for the help!
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Issue with Name on Air France Booking via Lastminute
Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me? Thanks
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Recent reviews on Emirates and Air India
Hi there,

For my upcoming trip to Thailand, I’ve narrowed it down to Emirates and Air India and would love to hear recent feedback from members who’ve flown with them.

I’ve noticed on several sites that reviews for both airlines are pretty negative. I’m not surprised about Air India, but I read they’ve been acquired.

I flew Emirates twice in 2018 and was surprised by the drop in recent reviews. It almost makes me think of Etihad, which I initially liked but then declined (I’m not sure what their situation is like now).
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Connection time Kuala Lumpur / Bali
Hi everyone.

I’m planning to go to Bali in May via Malaysia Airlines. As a major stress-case, I’m not sure if my connection time is enough.

I arrive from Paris at 6:10 AM at Kuala Lumpur Terminal 1—and I leave from the same terminal, same airline, at 9:00 AM (so a 2h50 layover).

Do you think that’s enough?
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Fear of flying due to emetophobia
Hi everyone. Sorry if my post might make some of you laugh, but here’s the thing—I’m emetophobic, which means I’m terrified of vomiting or seeing someone vomit. So, I’m *extremely* afraid of flying and the possibility of someone getting sick on the plane. I’m taking a flight in a few days from Lyon to Palma de Mallorca. I know it’s a short flight, but I’m still terrified that someone might get sick. I was wondering if there are any professionals or frequent travelers who could honestly share their thoughts or experiences with this. Thanks in advance for your kindness and support.
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Best route to get to Casablanca from Bayonne
Hi there, For the upcoming All Saints' holidays in 2025, I’m heading to Casablanca to join a friend who’ll be working there for a year. I’m based in Bayonne—what’s the most convenient flight option? Should I depart from Bordeaux or Bilbao?

Is it worth flying to Rabat first and then taking the train to Casablanca?

Thanks for your insights! Laurence from Bayonne
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Modification insurance with Edreams
Supposedly modification insurance = big scam, let me explain:Hello,

I’ve been an Edreams customer for decades, spending tens of thousands of euros with them. For this latest trip, we knew our departure date but weren’t sure about the exact return date. So, we booked tickets supposedly "Modifiable sans frais" (fee-free modifiable).

We left on September 3rd, and a week before the initially booked return date, we finalized our schedule. I went to my booking to make the change. And then... I found out that if you’ve already taken your outbound flight, you can no longer modify the return flight!!!!!!!

Like most people, I didn’t read the long, complicated, and tedious fine print in the terms and conditions—which I later took the time to go through. Here’s an excerpt: "Flexible Name Guarantee Our Superflex fare includes a Flexible Name Guarantee that allows customers to change the full name of one of the passengers on their flight tickets. This contractual guarantee takes effect at the time of booking and expires 24 hours before the start of the trip, determined by the date and time of departure of the first flight included in the booking."

In short, I paid an extra 500 € for this insurance (for 4 tickets) that’s absolutely useless.

In my opinion, when I book a modifiable ticket, it’s PRECISELY BECAUSE I KNEW I’D NEED TO CHANGE MY DATE ONCE I ARRIVED AT MY DESTINATION.

But I learned that this insurance stops 24 hours before departure.

So, if you’re thinking of changing your return dates after you’ve already taken your outbound flight, well, this insurance won’t work—and they make sure not to clearly explain that to you.

So, dear EDREAMS, thank you for being my booking portal for 15 years. I’ve traveled all over the world (74 countries visited—who can top that?), spent a fortune on your site, and I’m saying "Adios". On top of that, I’ll take care of your online reputation since it’s my job (digital marketing).

Hasta la vista
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Flight reservation pending on Booking
Hi, I made a flight reservation on Booking, but my reservation hasn't been confirmed and is still pending confirmation by the airline. It's been almost a full day now, and I haven't heard anything—I'm waiting for I don't even know what response... Will my reservation be canceled? In the meantime, I can't book another flight in case I end up paying twice... Has this ever happened to anyone? What should I do?
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Different departure and arrival cities in Japan
Hi, I’m planning a 20-day family trip to Japan in June 2026. I’d love to hear your thoughts on arriving in Tokyo and departing from Osaka (or vice versa)—not using the same airport for arrival and departure. I’m convinced it’s much more comfortable and avoids retracing our steps by train across Japan, but I get the feeling flight costs skyrocket.

Thanks for your input! :)

Best regards,

Joelle
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Issue with flights to Cambodia with a layover in Bangkok
we have flights with Swiss and Lufthansa for January; our flights are still in our booking file. But after reading that the Cambodian ambassador in Paris advised against transiting through Bangkok (which is our case), I reached out to the airlines to potentially change our ticket via Singapore. However, both companies have canceled all flights to Cambodia, regardless of the day or airport. We’ll have our contact on the ground call us on Monday to figure out what to do, especially since no insurance covers war, conflict, etc. If anyone else is in the same situation with an upcoming departure, we can exchange tips
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Layover canceled 4 months before the flight by Lufthansa
Hi, I’m traveling to New Zealand in January 2026 with Lufthansa. To check the allowed baggage dimensions, I went to my "booking" account on the Lufthansa website. And that’s when I discovered that my last layover, the Zurich-Bordeaux flight operated by Swiffairlines, was canceled. I never received an email, and even worse, it’s not even noted on my booking. So I contacted Lufthansa. They told me that for now, there are no other flights but that there will be by the time I leave. They advised me to call them every week to get a flight. What do you think of their response? Has this ever happened to you? Emilie
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Good deal for Hanoi with a 3-day stopover on the way
Hi everyone, I’m planning to go to Vietnam in 2026. Direct flights are super expensive, so I’m thinking of making a stopover to visit a city along the way. I’m considering Singapore/Bangkok/Hong Kong, but I’m open to other ideas. The goal is obviously also to get a better price than the direct flight from Paris (Brussels, etc.) to Hanoi. Anyone have a great tip? Thanks everyone
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Seats for tall travelers on Air Austral
Hi there, I’m traveling soon on Air Austral in a 777-300 ER. I’m over 1.90 m tall and always have legroom issues on planes. Do you know if there are seats with extra legroom for "long legs"? There’s probably an extra fee. Thanks for your feedback! Have a great day
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50-Minute Layover in Zurich with Kids: Is It Doable?
Hi there, we’re looking at a flight from Montreal to Zurich, then Zurich to Brussels (final destination). There are two couples and two kids in our group, and the layover is listed as 50 minutes. I wanted to check if this is doable before booking...
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Missing second first name on Turkish Airlines ticket
Hi,

I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.

I booked with Turkish Airlines (through an online agency) for a trip to South Korea.

I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)

So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.

I’ll have a layover in Istanbul on the flight.

Thanks in advance for your replies. Have a great day.
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Oman Air Refund
Hi there, I have a question... Has anyone managed to get a refund from Oman Air?

After a delayed flight, we missed our connecting flight to get home!! At midnight, the flight attendant booked us on a flight to Nice via Munich, even though we were in Munich and wanted to get back to Nice... Too tired from the trip, we didn’t notice the mistake!! The next day, of course, the booking wasn’t valid!! We had to pay again for the flight back to Nice... I’m really struggling!! I think they’re giving me the runaround!! I’ve sent several emails, tried Messenger and WhatsApp, but the only responses I get are: "We need to investigate!! We’ll get back to you in 15 days!!" It’s been over a month!!

I just sent a registered letter (LRAR) to their office at Paris Charles de Gaulle, which is still open!!

Do you have any other suggestions for me?

Thanks in advance for your help! Virginie
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Paris-Windhoek flight via Johannesburg: connection time
Hi everyone, I'm heading to Namibia next May. I'm planning to take a first flight from Paris to Johannesburg with Air France, departing at 11:20 PM and arriving at 11:05 AM in Johannesburg. Then a second flight from Johannesburg to Windhoek at 3:25 PM with South African Airways. Four hours between the two flights seems enough to catch my connection, but a friend told me I should maybe take the 5:30 PM flight instead because I need to go through immigration, collect my luggage, and check in again. Apparently, I have to do this because I bought the two tickets separately (it's actually much cheaper). What do you think? Also, in terms of South African airlines, which one do you think is the most reliable between South African Airways and Airlink? Thanks for your advice!!
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Volotea - Price for changing flight date due to schedule change
Hi, We just received an email from Volotea saying our flight time has changed (by more than 2 hours). The email states "you can request a free date change." If I change the date, will the flight price stay the same as the original price, or will I have to pay the difference? Specifically: Our flight on the 7th is 46.25 €, and the one on the 8th is 92.51 €. If we switch to the 8th, how much will we pay? When I request the date change to the 8th, it says "No additional fees." Thanks and have a great day! 🙂
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Airports in the Persian Gulf Emirates
Hi,

Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.

Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.

Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.

Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??

Wishing all these travelers courage, patience, and success in making it back home.

...

Doha Airport on October 21, 2025:



...
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Madrid (ES) - Santa Cruz de la Sierra (BO) with pets on BOA or AirEuropa
Hi,

We’re planning a trip to Santa Cruz de la Sierra with our pets. We’ve seen a lot of really negative reviews about BOA and AirEuropa, but it looks like the options are limited.

So, I’m looking for recent firsthand experiences with these two airlines—especially if you’ve traveled with animals.

Thanks so much!
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