Discussions similar to: droit ramener les safety card distribués dans avion
FR
Current Prices for Returning to France (CDG)
Hi,

I just checked the flight ticket prices for returning to France in the coming days from Southeast Asia, without going through the Gulf. I can see why some prefer to wait it out where they are, at least for now. One-way economy class prices.
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Cigarettes achetées dans l'Union Europénne que vous pouvez ramener en France
Bonjour,

Au sujet de la quantité de tabac que vous pouvez acheter lors d'un voyage dans l'Union Européenne et que vous pouvez ramener en France, on ne peut pas parler de "franchise", car la question de quantité de tabac qu'on peut ramener en France n'est pas simple du tout en droit français.

Mais c'est très bien détaillé, et très charpenté sur le plan juridique, là : https://douanestabacfranchise.wordpress.com/

Cordialement
Open
Revision of Regulation 261/2004 (passenger rights in Europe)
Hello,

Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).

Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.

As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.

However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.

But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.

After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.

Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.

The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.

It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.

Best regards,
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Scam: Cathay Pacific Refuses to Comply with European Law
On February 19, 2025, we traveled on Cathay Pacific flight CX702, which was supposed to take us from Bangkok to Paris Charles de Gaulle, with a transfer via their Hong Kong hub.

The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.

The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.

From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.

Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).

Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!

The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.

These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.

The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.

From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.

Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.

You’d think Cathay Pacific’s management would know how long these walks are...

In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.

Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."

Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!

Especially since the rerouting to Frankfurt seemed well-rehearsed...

Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.

We should *never* have been overbooked!!!

I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.

We immediately arranged for colleagues in Paris to pick us up at that time.

Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.

Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?

On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).

And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).

Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).

But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.

To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.

Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.

So it *is* subject to European law!!!

Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...

In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.

And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!

The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?

And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.

We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.

No response—except an email refusing to comply with European legislation!

Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!
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Cancelled flight due to war: reimbursement for expenses
Hello,

If neither the airline nor the tour operator directly covered the costs of meals and accommodation, the bill can be very high.

You should know that, unless you requested a refund for the cancelled flight, you’re entitled to reimbursement for these expenses while waiting for your rebooking:

- in one case, up to 3 days, - in another case, with no time limit.

Everything is explained in detail here:

https://retardimportantavion.wordpress.com/2021/03/02/remboursement-frais-en-attente-du-vol-retarde-ou-de-reacheminement/

Best regards
Open
Court Ruling on Compensation for Delays of "3 Hours or More" by Airlines
Hi, On October 30, 2025, the Court of Justice of the European Union issued its ruling in case C-558/24 Corendon.

When an airline issues a ticket (or booking confirmation) and later issues a new ticket delaying the arrival time at the final destination, the delay of "3 hours or more"—which entitles passengers to compensation of 250, 400, or 600 euros (depending on the distance) per paying passenger—must be calculated based on the arrival time stated in the initial booking.

In the case examined, the airline had issued a new booking confirmation that delayed the flight. The passenger arrived less than 3 hours late compared to the arrival time in the new confirmation but was more than 3 hours late compared to the original booking confirmation.

This puts an end to interpretations that the previous texts allowed.

The ruling states:

"Article 5(1)(c) and Article 7(1) of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 [...] must be interpreted as meaning that: in the event of a change to the departure and arrival times of a flight, announced in advance by an air carrier and accompanied by the issuance of a new booking confirmation to the passengers concerned, the duration of the delay suffered by those passengers upon arrival must be determined by taking into consideration the initially scheduled arrival time."

Full ruling here:

https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:62024CJ0558

Best regards
Open
Swiss. Flight canceled due to weather. 5-day delay. Court orders compensation + damages
Hi, I often see people here claiming that if a flight is canceled due to weather, the passenger isn’t entitled to any compensation. However, the airline is only exempt from compensating the passenger if—and **only if**—they offer re-routing “as soon as possible.” Here’s what happened: A single booking with Swiss International Air Lines (a Lufthansa subsidiary) for Paris - Zurich operated by Swiss, then Zurich - Puerto Plata operated by Edelweiss Air (another subsidiary). After arriving in Zurich, the airport was closed for a few hours due to weather, and all flights were canceled. So far, nothing unusual. But Swiss International Airlines really outdid themselves:

Meals and hotel (plus transport to and from): “Figure it out yourselves, but we’ll reimburse you.” No re-routing offered at the time of cancellation (which is **mandatory** at the **same time**), nor in the following days, even though possible re-routing options existed. Worse: After 2 days with no information from the airline, the passenger showed up at the airport to demand immediate re-routing (3 hours later) on a flight operated by the same airline that had canceled the original flight, even though the final destination was 6 hours by road from the originally planned airport (Punta Cana instead of Puerto Plata). The airline refused because there was only space left in business class—and thus, the passenger had to pay!!! It’s completely absurd!!! The passenger declined, so the airline refused the re-routing! No other re-routing options were offered. The next day, the passenger returned, and this time, they were offered—**for the following day**—the exact same re-routing that had been refused the day before (Zurich - Punta Cana)! The passenger accepted. Arrival at a destination 6 hours by road from the final airport. Complete silence from the airline about the transfer. The passenger had to figure it out alone! In the end, arrival at the final destination with a 5-day delay. When the passenger claimed reimbursement for their expenses (nearly 600 €) the day after arrival, it took a month and a half to get the money back.

Swiss didn’t even bother responding to the registered letter requesting compensation. The passenger only received two replies from the parent company (Lufthansa), responding on behalf of its subsidiary, stating that the request should be addressed to its other subsidiary.

The passenger turned to the justice conciliator (a mandatory step before taking the case to court). The airline went silent and didn’t respond to the conciliator, who then issued a report of failure to cooperate. The passenger took the case to the local court in Aulnay-sous-Bois and sent Swiss their “submissions.” The airline remained silent until less than 48 hours before the hearing. Then, over the phone, the airline’s lawyer verbally agreed to pay the 600 € owed but proposed a reduced settlement for the rest. The passenger refused. Then, 24 hours before the hearing, the passenger received Swiss’s “submissions,” confirming the previous day’s verbal proposals.

Finally, the hearing took place, and the judgment was received: 600 € in compensation, as provided by Articles 5 and 7 of EU Regulation 261/2004 + 500 € under Article 12 of the same regulation (additional compensation, given how badly Swiss handled things) + 200 € for legal costs (registered letters, preparing the particularly large case file). All the details of this case (correspondence, justice conciliator, passenger’s submissions, the airline’s submissions, the arguments presented in court, and the judgment) are available here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ In summary: -Just because a flight is canceled due to weather doesn’t mean the airline is automatically exempt from compensating the passenger. -In such cases, immediately look for possible re-routing options yourself (same airline or not), stop just before payment, and take screenshots. -Don’t always blindly believe what the airline tells you. -Don’t give up: the process is simple and free. But you must follow the templates provided on my website https://retardimportantavion.wordpress.com without deviating from them. Best regards,
Open
Duo seats 45 in the Air France A50 900
Hi there, I booked these upper deck seats and I’m worried about the recline because of the wall behind.

But it’s either that or an unknown neighbor...

Has anyone taken these seats before and could give me some feedback? Thanks
Open
Luxair: Questionable seat assignment practices
I’m booking a flight operated by Luxair for my wife and me. 30 hours before the scheduled departure time and as requested by them, I complete the online check-in. I’m then offered the option to choose our seats. Looking at the cabin layout, I see that two seats have already been assigned to us—one in the middle of the cabin on the left side, the other at the back of the cabin on the right side. I notice that both have an adjacent seat available, along with dozens of other seats.

I move one of the seats so we can sit together on the plane... and I’m charged 19 €! When I complain, Luxair (or rather, the platform) responds that there was no way to get adjacent seats.

This tactic to push passengers into pre-reserving seats for a fee is really bordering on a scam! And now I’m getting messages encouraging me to upgrade my seats!

Basically, airlines keep prices low but do everything to pressure us into paying for extras.
Open
Which return flight ticket to Colombia is fully refundable?
Hi there,

I’m flying to Bogotá with a one-way ticket in early January. A friend told me that I’ll likely have trouble boarding in France if I can’t show a return (or onward) flight out of Colombia. He was in the same situation but from the US and had to buy one at the airport before leaving.

So, I’m thinking of buying a ticket that I can get refunded once I’m there. Are there still airlines that offer full refunds without any reason? Is there a legal timeframe within which I can do this?

Thanks!

Levelo.
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Montpellier-Fez flight canceled by Air Arabia: group action?
My Montpellier-Fez flight was canceled by Air Arabia and rescheduled with only 1 day on site instead of 4, making the trip pointless. Customer service is unresponsive. If you’re also affected by this flight (or a similar one), join me to consider a group action. Contact me here or via DM! #AirArabia #PassengerRights
Open
Connecting flight with baggage reclaim in Rome
Hi, We arrive at Rome airport from Lyon Sunday morning at 9:30 AM and have a layover until 11:45 AM for our flight to Jeddah (Saudi Arabia). We need to collect our luggage at T1 to head to T3. Will we have enough time? Thanks for your feedback.
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Traveling with Iberia Airlines
Hi everyone,

I’m leaving this Saturday the 30th with Iberia, and they’re not responding to emails or picking up the phone 😐. So I’m trying here with my three questions:

1 - On the way there, I’d like to check a pack of water (Vittel 1.5L x6 bottles) in my hold luggage since it’s not allowed in the cabin. I’d like to know if this is allowed or if there are any restrictions in the hold as well (aside from the maximum weight of the luggage, of course)?

2 - I have a disability, and my health hasn’t been improving, so I’ve needed a cane to get around for a while now. At the airport, they’ll put me in a wheelchair with special assistance (I’m used to it). I’ve brought a folding cane for the trip—am I allowed to have it in my carry-on luggage? (It’s a basic walking cane that folds, no fancy handle that unscrews with a sword inside or anything like that). The wheelchair is great, but before the flight, I’d like to stretch my legs a bit .

(The question might seem silly, but I’ve had some weird surprises at airport security before—a glass knick-knack that confused them for a while, even though it was just a small glass rose under a dome, or another time, my empty hair spray bottle caused a lot of hesitation.)

3 - I never received an invoice for my Iberia flights (booked in February), and I’ll need it (since a small part might be reimbursed by my works council). I’ve checked my Iberia personal space, but there’s no invoice anywhere. Do you know how I can get it? (Given that they don’t respond to emails—or if they do, it’s off-topic—and they don’t answer the phone.)

Thanks so much for your help!
Open
Your thoughts on IndiGo airline
Hi there,

Have you ever traveled with this airline? It seems like they have a real monopoly on some destinations and are also much cheaper.

Thank youuuu.
Open
Connection time in Abu Dhabi
Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!
Open
Flight canceled due to strike with Ryanair: wait or rebook?
Hi everyone,

I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.

If I make a new booking, can I still claim a refund for the first one?

Thanks in advance for your help—this is the first time I’ve faced this situation.
Open
Layover canceled 4 months before the flight by Lufthansa
Hi, I’m traveling to New Zealand in January 2026 with Lufthansa. To check the allowed baggage dimensions, I went to my "booking" account on the Lufthansa website. And that’s when I discovered that my last layover, the Zurich-Bordeaux flight operated by Swiffairlines, was canceled. I never received an email, and even worse, it’s not even noted on my booking. So I contacted Lufthansa. They told me that for now, there are no other flights but that there will be by the time I leave. They advised me to call them every week to get a flight. What do you think of their response? Has this ever happened to you? Emilie
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EasyJet in Nice: Fight Over Refusal to Pay Baggage Fee
The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.

https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711

If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?

A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
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Saudi flights with 2 stopovers – experience feedback
Hi everyone, just a quick feedback on my Saudi flight with two consecutive stopovers in Jeddah and Riyadh. This was for my outbound trip in July 2025 (return trip still to come). I booked through Lastminute without paying attention to this little detail, which caused me a lot of stress afterward. In the end, the only "difficulty" is that you absolutely need a one-year, multiple-entry e-tourist visa from visitsaudi. And it costs around 100 € at the current exchange rate per person, including children. Apart from that, luggage is checked through to the final destination from CDG, so no customs issues in Saudi Arabia and no significant impact on transit time since you don’t need to collect or recheck your hold luggage during the two stopovers in Saudi Arabia.

We had about three hours of transit between each flight. It was late, and the airports weren’t busy, so we only took about an hour each time from leaving the plane to reaching the boarding gate for the next flight—plenty of time. As a solo woman with a child, I wasn’t asked for any proof of parentage (neither a family record book nor a notarized authorization from the father, which I had taken as a precaution), and no questions were asked. No searches, nothing. I had just taken the precaution of wearing an abaya during transit to avoid any issues, but I didn’t cover my head, and I saw several Saudi women with their heads uncovered as well. Black is widely worn, but it’s not mandatory.

So, I stressed a lot, but we arrived at our destination on time with all our luggage. The only difference on board compared to other airlines is the absence of alcohol, prayer at takeoff, and the indication of flying over the *mikat*. Safe travels to all! !
Open
Change of airport from Lyon to Paris with Royal Jordanian
Hi, I booked a ticket on January 2nd for a round trip from Lyon to Amman from August 13th to 27th. I received an email on March 27th informing me that my departure and arrival airport would no longer be Lyon but Paris. I contacted them to say I refused this change, since it’s 400 km between the two airports. They replied that I could cancel my flight with cancellation fees of 130 € and a non-refundable tax of 29.82 €. Or I could change the dates and still face a 130 € penalty. I find this unbelievable—the airport change isn’t my fault, but theirs. They told me Royal Jordanian no longer flies out of Lyon. What should I do?
Open
50-Minute Layover in Zurich with Kids: Is It Doable?
Hi there, we’re looking at a flight from Montreal to Zurich, then Zurich to Brussels (final destination). There are two couples and two kids in our group, and the layover is listed as 50 minutes. I wanted to check if this is doable before booking...
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Denied compensation for over 3-hour delay on American Airlines
Hi Voyage Forum members,

My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.

After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.

Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)

A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.

After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.

That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.

We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.

On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.

As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.

What do you think? Is my request unreasonable?
Open
Opinions on flight ticket price to Sydney
Hi everyone,

So glad to see this forum still so active!

Quick question for those who’ve recently traveled to Australia: I found a Singapore Airlines flight from Marseille/Frankfurt/Singapore/Sydney for 1425 € round-trip (from 11/10 to 12/8).

Do you think that’s a good price??

I checked directly on the Singapore Airlines website, but the price is way higher than on the comparison site.

Thanks for your input!
Open
Mistake with middle name on flight ticket
Hi,

I’m leaving for Brazil in two weeks with my partner and just realized I made a mistake on the flight ticket regarding the middle name. Usually, I never include one, but this time I wanted to add my partner’s middle name—and instead of putting it on his ticket, I put it on mine. So now I have an incorrect middle name (a male one, no less!). Otherwise, the first and last names are correct. Do you think this could cause a problem, given that the middle name is optional? Thanks!
Open
Premium Economy classes
Hi everyone,

You’re probably aware that Premium Economy classes are becoming more and more common among regular airlines. I wanted to get your thoughts—do you think the value for money is good? Personally, I’ve tried British Airways and Emirates Premium Economy, and I absolutely loved them! I do wish we had access to Fast Track and/or the lounge, but otherwise, I really think it’s an excellent alternative. Photos of Emirates PE
Open
Qatar Airways: cancellation and incomplete rescheduling
So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊
Open
Airports in the Persian Gulf Emirates
Hi,

Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.

Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.

Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.

Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??

Wishing all these travelers courage, patience, and success in making it back home.

...

Doha Airport on October 21, 2025:



...
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Transfer time at Terminal 1 Frankfurt
Hi there, I’m flying from Marseille to Bali this year and have a 1h30 layover in Frankfurt, from Terminal 1 to Terminal 1. Do you think that’s enough time, considering I don’t know the airport or the language? Thanks. »
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