Discussions started by Lili0A
2 results on this page.
More options
Many results are in French, the community’s main language. English translations are added over time.
Search results
Promoséjours / FTI: Paid for 7 nights but only got 5 on-site
Hi everyone,
I wanted to share a really unpleasant experience from our last trip booked with Promoséjours and organized by FTI.
We booked an 8-day/7-night stay in Egypt, from June 8 to 15. The flight initially scheduled was changed a week before departure to take off at 10 PM from Paris CDG. In the end, it took off with a 1-hour delay and included an unmentioned stopover in Marsa Alam. We landed in Hurghada at 4 AM and arrived at the hotel at 6 AM. So, we spent our first night on the plane.
For the return trip, surprise—the flight was moved up. We left the hotel at 10:30 PM on Friday the 14th to take off at 2 AM and land at 7 AM at Paris CDG. So, we spent our last night on the plane too.
After sending a complaint letter to Promoséjours / FTI, they replied that the first and last days can be dedicated to transport (which I already knew) and that no matter how many nights you book, you’re not guaranteed to spend them in the hotel—it could just as well be on the plane.
I’m really questioning this.
Isn’t there a law that protects customers in cases like this? Because when I do the math, the first and part of the second day were spent on transport, same for the second-to-last and last day. And I paid for 7 nights for a stay that only lasted 5.
Anyway, I just want to say thanks to them—thanks to their two sleepless nights in transit, I’m coming back even more exhausted from a trip that was supposed to be restful!
I also want to warn anyone booking through this agency about visas for Egypt. At booking, they told me the visa was included in the price, then they sent me an email saying I’d have to pay for it on-site at 25 €. Once there, we were directed to a special line for FTI customers, and guess what? They charged us 30 €!
Basically, they’re great at making sure you *enjoy* your vacation—mostly by enjoying your wallet!
If anyone has dealt with this kind of situation and won their case, I’m all ears.
Thanks in advance!
I wanted to share a really unpleasant experience from our last trip booked with Promoséjours and organized by FTI.
We booked an 8-day/7-night stay in Egypt, from June 8 to 15. The flight initially scheduled was changed a week before departure to take off at 10 PM from Paris CDG. In the end, it took off with a 1-hour delay and included an unmentioned stopover in Marsa Alam. We landed in Hurghada at 4 AM and arrived at the hotel at 6 AM. So, we spent our first night on the plane.
For the return trip, surprise—the flight was moved up. We left the hotel at 10:30 PM on Friday the 14th to take off at 2 AM and land at 7 AM at Paris CDG. So, we spent our last night on the plane too.
After sending a complaint letter to Promoséjours / FTI, they replied that the first and last days can be dedicated to transport (which I already knew) and that no matter how many nights you book, you’re not guaranteed to spend them in the hotel—it could just as well be on the plane.
I’m really questioning this.
Isn’t there a law that protects customers in cases like this? Because when I do the math, the first and part of the second day were spent on transport, same for the second-to-last and last day. And I paid for 7 nights for a stay that only lasted 5.
Anyway, I just want to say thanks to them—thanks to their two sleepless nights in transit, I’m coming back even more exhausted from a trip that was supposed to be restful!
I also want to warn anyone booking through this agency about visas for Egypt. At booking, they told me the visa was included in the price, then they sent me an email saying I’d have to pay for it on-site at 25 €. Once there, we were directed to a special line for FTI customers, and guess what? They charged us 30 €!
Basically, they’re great at making sure you *enjoy* your vacation—mostly by enjoying your wallet!
If anyone has dealt with this kind of situation and won their case, I’m all ears.
Thanks in advance!
Quelles chaussures de randonnée pour un climat tropical? (Guadeloupe)
Bonjour,
Nous partons en Guadeloupe en janvier prochain et aimerions bien en profiter pour faire quelques randonnée autour du volcan. Nous avons déjà des chaussures de randonnée mais qui malheureusement se transforment en savonnettes dès quelles rencontrent un peu d'humidité. C'est pratique pour les alpes mais comme nous comptons visiter quelques destinations tropicales je pense qu'il est temps d'investir dans une paire spécifique.
Actuellement nous avons des salomon et la semelle contagrip est vraiment dangereuse quand il s'agit de traverser des petits guets ou marcher sur des rochers humides.
Auriez-vous une paire avec une bonne adhérence et qui sèchent vite à me conseiller?
En faisant un tour sur le net j'ai repéré quelques modèles de chez Merrell: All out blaze aero sport ou waterpro maipo
J'ai aussi vu que certains recommandent des chaussures type Aigle venere pour les tropiques.
Qu'en pensez-vous?
En vous remerciant d'avance,
Bonne journée
Nous partons en Guadeloupe en janvier prochain et aimerions bien en profiter pour faire quelques randonnée autour du volcan. Nous avons déjà des chaussures de randonnée mais qui malheureusement se transforment en savonnettes dès quelles rencontrent un peu d'humidité. C'est pratique pour les alpes mais comme nous comptons visiter quelques destinations tropicales je pense qu'il est temps d'investir dans une paire spécifique.
Actuellement nous avons des salomon et la semelle contagrip est vraiment dangereuse quand il s'agit de traverser des petits guets ou marcher sur des rochers humides.
Auriez-vous une paire avec une bonne adhérence et qui sèchent vite à me conseiller?
En faisant un tour sur le net j'ai repéré quelques modèles de chez Merrell: All out blaze aero sport ou waterpro maipo
J'ai aussi vu que certains recommandent des chaussures type Aigle venere pour les tropiques.
Qu'en pensez-vous?
En vous remerciant d'avance,
Bonne journée
