Hi, I’m trying to book 2 flight tickets on SATENA’s website. After entering my personal details, it asks for: "Business name, fiscal identification and fiscal ID"... and I can’t skip this step. Can anyone help me out? Thanks in advance

Hi,

I received an email from the airline saying my return flight was canceled and rescheduled to another flight.

Nothing about the connection in France...

I checked my passenger file, everything is the same as when I first booked.

I asked for an explanation by email.

They replied that my original flight was canceled and that I should sort it out with Air France since I bought the ticket through their site.

I called Air France. Finally got through to someone. The agent checked my file and told me there were no changes and therefore couldn’t reschedule my flight.

I checked my file again: the flight is the same as on the day I bought it.

They suggested I change it by paying!!!

I forwarded Air Mauritius’s emails to Air France. Waiting to see what happens next...

Have you ever had this kind of problem? What’s going on with Air Mauritius? Have they become a third-rate airline that’s absolutely not recommendable?

Thanks for your thoughts and any attempts at explaining this...

(The Air Mauritius flight is no longer for sale on Google Flights. The replacement flight isn’t either... Yet it still appears on the Air Mauritius site as the replacement flight.)

Hi Voyage Forum members,

My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.

After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.

Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)

A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.

After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.

That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.

We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.

On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.

As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.

What do you think? Is my request unreasonable?

Hi, I booked flight tickets with Turkish Airlines 15 days ago for a round-trip for 4 people to Thailand in August 2026. On my reservation, I only included my married name, but on my passport, my maiden name appears along with my married name. I only noted one first name—I didn’t include my second or third first name. For my husband and children, I only included their first first name. I called Turkish Airlines a few days ago as a precaution, and they were very helpful, guiding me through the process of adding a comment to request the modification with scanned passports. They confirmed it would be free of charge. Today, I received a response from TK saying I need to buy new tickets with the required changes and then provide them with the new reservation details to be reimbursed for the initially purchased tickets. I called Turkish Airlines again, and they advised me to file a complaint using the initial comment I made. I did that tonight, explaining that I made these requests as a precaution—I fly every year and have never included my maiden name or other first names on my reservations, and it’s never been an issue. Plus, I can’t afford to pay for new tickets since prices have skyrocketed (+1000 € for 4 people). I’m really worried and anxious about this situation. We’ve been saving for a while to afford this trip, and I hope it gets resolved favorably. Have any of you experienced similar issues or situations like this? If so, how did it go at the airport? Thanks in advance for your help

we have flights with Swiss and Lufthansa for January; our flights are still in our booking file. But after reading that the Cambodian ambassador in Paris advised against transiting through Bangkok (which is our case), I reached out to the airlines to potentially change our ticket via Singapore. However, both companies have canceled all flights to Cambodia, regardless of the day or airport. We’ll have our contact on the ground call us on Monday to figure out what to do, especially since no insurance covers war, conflict, etc. If anyone else is in the same situation with an upcoming departure, we can exchange tips

Hi everyone, I’ve got a problem… I don’t even know if it’s a small one or a big one. Back in May, I booked our flight tickets to go to New Zealand, and I just realized I misspelled my husband’s first name: Giiles instead of Gilles… I booked through Lufthansa, and on the outbound trip, there’s a Shanghai-Auckland flight operated by Air New Zealand, and on the return, an Auckland-Hong Kong flight operated by Cathay Pacific. The rest is with Lufthansa. We’re leaving from Nantes in February-March 2026. Have any of you run into this kind of issue, and if so, how did it go? It’s really freaking me out. Lufthansa added a note in our file about the ‘i’ instead of ‘l’ mistake, and they told us it’s not a problem for them, but what about Air New Zealand and Cathay Pacific…??? Air New Zealand and Cathay Pacific say they can’t do anything because the ticket was booked through Lufthansa. And Lufthansa added a note to our file, but will that be enough, or are we going to get turned away in Shanghai, Hong Kong, or Auckland?? After another call to Lufthansa, they’re implying that a correction isn’t possible and the solution is to buy a new flight ticket for 2800 €. Thanks for sharing your experiences. I’m lost and don’t know what to do.

Hi there,

We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)

Thanks for your feedback.

Hi there, I’m facing a rather unusual issue with SAUDI AIRLINES. I booked a flight to Jakarta with a layover in Jeddah for July directly on their website on February 25th, paying for our three tickets via PAYPAL. I quickly received confirmation that my flight was booked and our e-tickets were issued. However, after several days, I noticed we were never charged for the tickets, and I saw on our PayPal account that the payment authorization was still pending.

At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.

Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).

So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.

I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.

I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.

I hope you can shed some light on this?

Thanks for taking the time to read this

Hi there,

For my upcoming trip to Thailand, I’ve narrowed it down to Emirates and Air India and would love to hear recent feedback from members who’ve flown with them.

I’ve noticed on several sites that reviews for both airlines are pretty negative. I’m not surprised about Air India, but I read they’ve been acquired.

I flew Emirates twice in 2018 and was surprised by the drop in recent reviews. It almost makes me think of Etihad, which I initially liked but then declined (I’m not sure what their situation is like now).

Good evening. I hope you're all doing well. Sorry in advance—my message will be a bit long, and sorry for any spelling mistakes.

So, here's the thing: I booked a flight ticket through an intermediary to go to Réunion from November 29th to December 16th. This evening, I was checking the dates and times of my flight, and—WHAT A NASTY SURPRISE!!

My outbound ticket is correct—no issues, the day and time match perfectly. But there’s NO flight at the time listed on my return ticket!!! I thought it must be a glitch. I refreshed the page several times, cleared my history, and even searched on other sites and in private browsing.

But it’s still the same—no flight on December 16th leaves at the time shown on my ticket. I went back to the intermediary’s site, then checked the airline’s website, and I had the idea to try December 15th for the departure—and BINGO! The return flight time, the airline, the type of plane—everything matches.

I realized then that the site that sold me the ticket made a mistake on the return date. I don’t know what to do because I can’t get anyone on the phone.

Since the error is on their end, are they obligated to change my flight to December 15th, or do I have to pay for a new ticket?

If I ask them to put me on another flight on the 16th, will I have to pay fees or not?

I’m completely lost and pretty upset, so if you have any answers to my questions, I’d really appreciate it. Thanks in advance!

Hi everyone,

For my round-trip flights between Milan and Tashkent, I have several airline options, with Turkish Airlines being the most familiar and offering plenty of combinations. But I’m also being offered an outbound flight with a layover in Baku via Azerbaijan Airlines and a direct return (7.5 hours without stretching my long legs 😱) with Uzbekistan Airways. I’m not a fan of flying at all (I feel uneasy when I’m not on solid ground, but it’s a necessary evil when you’re short on time). However, I’m tempted by the idea of trying these two airlines and getting a glimpse of Baku Airport.

Do you have any advice that could tip the scales toward curiosity or fear?

Catherine

Hi there,

Have you ever traveled with this airline? It seems like they have a real monopoly on some destinations and are also much cheaper.

Thank youuuu.

Hi, I know this topic has already been discussed, but in a rush, I booked a flight ticket with my married name (on my passport it’s noted as "married name X"). I’m flying with Oman Air, but since I booked through Expedia, they refuse to change it to my maiden name. Can I still travel? I’m really panicking!

Hi,

A pretty serious issue has come up in the past few weeks for traveling to Tanzania.

What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php

Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!

Loïc

Hi everyone, We’re going on a Nile cruise. My question: We’re taking off from Brussels Airport to land in Cairo. Then we have to catch a second flight to Luxor. How does that work—do we pick up our luggage, do we have to exit and then re-enter the airport? Thanks for your help, tips, and advice, etc.…

Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!

Hi everyone, just a quick feedback on my Saudi flight with two consecutive stopovers in Jeddah and Riyadh. This was for my outbound trip in July 2025 (return trip still to come). I booked through Lastminute without paying attention to this little detail, which caused me a lot of stress afterward. In the end, the only "difficulty" is that you absolutely need a one-year, multiple-entry e-tourist visa from visitsaudi. And it costs around 100 € at the current exchange rate per person, including children. Apart from that, luggage is checked through to the final destination from CDG, so no customs issues in Saudi Arabia and no significant impact on transit time since you don’t need to collect or recheck your hold luggage during the two stopovers in Saudi Arabia.

We had about three hours of transit between each flight. It was late, and the airports weren’t busy, so we only took about an hour each time from leaving the plane to reaching the boarding gate for the next flight—plenty of time. As a solo woman with a child, I wasn’t asked for any proof of parentage (neither a family record book nor a notarized authorization from the father, which I had taken as a precaution), and no questions were asked. No searches, nothing. I had just taken the precaution of wearing an abaya during transit to avoid any issues, but I didn’t cover my head, and I saw several Saudi women with their heads uncovered as well. Black is widely worn, but it’s not mandatory.

So, I stressed a lot, but we arrived at our destination on time with all our luggage. The only difference on board compared to other airlines is the absence of alcohol, prayer at takeoff, and the indication of flying over the *mikat*. Safe travels to all! !

Hi there, I just booked a round-trip flight from Brussels to Da Nang on eDreams, with a layover in Hong Kong on Cathay Pacific. Does anyone know the check-in procedure for these flights? 1) For flight CX294 BXL-HKG, I’ll need to check in on the Cathay Pacific website, 2) For the next flight CX5552 HKG-DAD, what should I do? I only have a 2h25 layover. Will I need to collect my luggage, go through immigration, and then recheck in at the airport counter, etc.? I’m pretty worried about this layover—I thought check-in could be done on the airline’s website and that my luggage would be transferred automatically during the layover, like with most other airlines... Thanks so much for any help from those who’ve been in this situation!

Hi there,

Hi, I just bought a flight ticket on eDreams. My account was debited, but I haven’t received the tickets. I checked my spam folder, but no luck. Could you provide me with a contact number or a link to their site so I can file a complaint? Alternatively, if anyone has a solution, I’d be interested in getting a refund. I contacted my bank, but since the amount has already been debited, what can they do? Thanks in advance!

On February 19, 2025, we traveled on Cathay Pacific flight CX702, which was supposed to take us from Bangkok to Paris Charles de Gaulle, with a transfer via their Hong Kong hub.

The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.

The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.

From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.

Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).

Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!

The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.

These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.

The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.

From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.

Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.

You’d think Cathay Pacific’s management would know how long these walks are...

In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.

Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."

Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!

Especially since the rerouting to Frankfurt seemed well-rehearsed...

Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.

We should *never* have been overbooked!!!

I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.

We immediately arranged for colleagues in Paris to pick us up at that time.

Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.

Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?

On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).

And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).

Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).

But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.

To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.

Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.

So it *is* subject to European law!!!

Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...

In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.

And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!

The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?

And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.

We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.

No response—except an email refusing to comply with European legislation!

Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!

So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊

Hi, I was thinking of going to Japan in October, but the prices are currently insane—direct flights from Paris to Tokyo are around 1600-1800 €! Is it always like this, or is it just because I’m planning too far ahead? Thanks

Hi,

Icelandic airline Fly Play has ceased all operations with immediate effect. 400 employees were laid off this morning, all flights have of course been canceled, and thousands of passengers are left without solutions. It operated flights to several European countries and the USA, including France from Paris Charles de Gaulle :(

Hi there,

I’m flying to Bogotá with a one-way ticket in early January. A friend told me that I’ll likely have trouble boarding in France if I can’t show a return (or onward) flight out of Colombia. He was in the same situation but from the US and had to buy one at the airport before leaving.

So, I’m thinking of buying a ticket that I can get refunded once I’m there. Are there still airlines that offer full refunds without any reason? Is there a legal timeframe within which I can do this?

Thanks!

Levelo.

Hey everyone, We bought a ticket a month ago on Trip. It was supposed to be a flight leaving at 2:30 AM to arrive in Kuwait at 4:30 AM to catch a connecting flight with the same airline (Kuwait Airways) at 8:30 AM the same day, arriving in Paris at 12:45 PM. But Trip just informed us that KA "modified" the first flight to depart at 1:20 PM, which means we’ll miss the second leg of the journey. No alternative offered for that portion. After checking, the only solution is to take the flight the next day—so more than 17 hours of layover. We have to go back to work the next day, even though we’d planned a rest day. Trip’s only options are to cancel or accept the change!!! We asked them to propose an alternative flight, but their response was to contact the airline. We did, and their answer? Wait a bit longer for the final schedule!!! From my research, this counts as a cancellation or at least a delay of over 3 hours, so the airline is obligated to find us an alternative flight and compensate us. Has anyone had this experience with this airline or another? Any advice? Thanks in advance

Hi everyone! We’re planning a multi-stop trip, starting with Uzbekistan. Has anyone flown with Qanot Sharq before? We’re looking to take a flight from Tashkent to Guangzhou. We tried buying a ticket on their website, but they only accept local bank cards since they don’t take foreign currency. We’ve searched on other sites but can’t find any tickets that include baggage. It’s a bit risky since there’s no info on whether we can buy baggage allowance on their site or how much it’d cost.

If anyone has any tips, we’d love to hear them! 😊 Safe travels!

Hi there,

Since I’m not familiar with Australian airlines, I’d appreciate some advice.

I need to book a domestic flight from Adelaide to Sydney quickly, and I see Jetstar, Virgin, and Qantas as options. On paper, Qantas’s schedule and price are less appealing.

Which of the three is the most reliable (fewer flight cancellations, since this is the last flight of the day) and easiest to book on their website?

Thanks!

hi everyone, what's the cheapest flight ticket to fly from Paris to Madagascar in July or August? thanks for your help

Hi there,

I’m taking a Ryanair flight from France to Portugal (and back) in May. I’d prefer not to bring my passport since we’re leaving for the US in July, and I’d rather not risk losing it (or worse), so I’d like to leave it safely at home!

My ID card expired in July 2022 but should still be valid for 5 years. So it *should* be fine, but if anyone has been in this situation before, I’d love to hear about your experience to put my mind at ease!

Thanks in advance! 🙂

Hi there, we’re looking at a flight from Montreal to Zurich, then Zurich to Brussels (final destination). There are two couples and two kids in our group, and the layover is listed as 50 minutes. I wanted to check if this is doable before booking...