Hi everyone,
I wanted to share my experience in case it helps others.
I applied for an ESTA to travel to the United States, but unfortunately, it was denied because I checked a "Yes" box by mistake.
I then tried contacting several numbers I found here on the forum for help or to find out how to reset my ESTA application, but most of them no longer work.
One of the numbers I called wasn’t even assigned (it came from a 2015 discussion).
I also tried reaching the U.S. Embassy in Paris, but they told me to apply for a visa instead.
If anyone knows the correct official number or procedure to reset a denied ESTA application, I’d really appreciate it. My departure is in 2 weeks, and I won’t have time to get a visa.
Thanks in advance for your help!
Numbers I’ve already contacted:
202-325-7171
202-325-8000
1-202-877-227-5511
Non-working number found on the forum: 00 1 2023443710
Hi there,
I have a valid ESTA for a trip planned on 2/23/2026.
However, I heard on the radio that a new law will be implemented in two months requiring travelers to provide information about their social media activity in addition to the ESTA.
My question is: will my current ESTA no longer allow me to enter the U.S.?
However, I heard on the radio that a new law will be implemented in two months requiring travelers to provide information about their social media activity in addition to the ESTA.
My question is: will my current ESTA no longer allow me to enter the U.S.?
Hi there,
I’m not sure what’s being said on the various European diplomatic sites, but on the Belgian one, they mention that an ESTA and/or visa aren’t a guarantee of entry. Immigration services have the final say—they could even ask to see your electronic devices like phones, tablets, or cameras. And there might be extra hassles for LGBTQIA+ travelers.
I’m not sure what’s being said on the various European diplomatic sites, but on the Belgian one, they mention that an ESTA and/or visa aren’t a guarantee of entry. Immigration services have the final say—they could even ask to see your electronic devices like phones, tablets, or cameras. And there might be extra hassles for LGBTQIA+ travelers.
Hi,
I’m heading to Seattle next week. We’ve got our ESTAs (we’re French). We’d like to spend a day in Vancouver. Do we need the I-94 form to re-enter the U.S., or are our ESTAs enough? I’ve read conflicting info everywhere... Any recent experiences? We can’t be the only ones...
Thanks.
Hi there
I’d like to visit Niagara Falls from the Canadian side: is an eTA enough for a French citizen (from Toronto or Ottawa) and then public transport? Which Canadian city is the easiest to get there from? I plan to spend one night in Canada before seeing the falls on the American side. Do I need an ESTA to visit the American side for just a few hours and then return to Canada?
I’d like to visit Niagara Falls from the Canadian side: is an eTA enough for a French citizen (from Toronto or Ottawa) and then public transport? Which Canadian city is the easiest to get there from? I plan to spend one night in Canada before seeing the falls on the American side. Do I need an ESTA to visit the American side for just a few hours and then return to Canada?
Hi fellow travelers!
I’m planning a backpacking trip to the USA for autumn 2024.
I’ve already been to New York in February 2024, but my ESTA expires on September 27, 2025. However, I’d like to leave in early September. Is it possible to apply for a new ESTA before my trip so that the new one is valid instead of the old one when I’m there?
Thanks for your help! Antoine
I’m planning a backpacking trip to the USA for autumn 2024.
I’ve already been to New York in February 2024, but my ESTA expires on September 27, 2025. However, I’d like to leave in early September. Is it possible to apply for a new ESTA before my trip so that the new one is valid instead of the old one when I’m there?
Thanks for your help! Antoine
Hello,
I’d like to hear from travelers (French nationals) who have a B2 visa (tourism) about their experiences.
I read on the U.S. Embassy in France’s website that the B2 visa allows travel for up to 6 months (at the discretion of the immigration officer) within U.S. territory.
It’s possible to renew the stay multiple times during the visa’s validity period.
If I understand correctly, I must leave the U.S. BEFORE the date stamped in my passport (or on the I-94 form) by the immigration officer upon entry.
What’s the minimum amount of time I should wait between two stays?
If I land in Washington (USA), travel to Halifax (Canada), stay in Canada until Calgary (Canada), visit Alaska (USA) for 2 months, and then re-enter the U.S. a few weeks later via Canada—how are "stays" and days counted?
I can’t find any official documents explaining how this counting works. From what I’ve heard from recent travelers, practices have changed in recent years. Is the counting left to the discretion of the immigration officer, or is there something less arbitrary I can rely on?
Thanks to anyone who can answer this question.
If I understand correctly, I must leave the U.S. BEFORE the date stamped in my passport (or on the I-94 form) by the immigration officer upon entry.
What’s the minimum amount of time I should wait between two stays?
If I land in Washington (USA), travel to Halifax (Canada), stay in Canada until Calgary (Canada), visit Alaska (USA) for 2 months, and then re-enter the U.S. a few weeks later via Canada—how are "stays" and days counted?
I can’t find any official documents explaining how this counting works. From what I’ve heard from recent travelers, practices have changed in recent years. Is the counting left to the discretion of the immigration officer, or is there something less arbitrary I can rely on?
Thanks to anyone who can answer this question.
Hi there,
A few weeks ago, my partner and I filled out the ESTA form, entering the address of a hotel in Chicago as our contact address in the USA since that was our planned destination. But in the meantime, we changed our minds about where we’re going in the States—we’ll be heading to California instead.
Will this be an issue when we arrive in the US? Or do they honestly not really care?
Thanks for your replies!
Micka
A few weeks ago, my partner and I filled out the ESTA form, entering the address of a hotel in Chicago as our contact address in the USA since that was our planned destination. But in the meantime, we changed our minds about where we’re going in the States—we’ll be heading to California instead.
Will this be an issue when we arrive in the US? Or do they honestly not really care?
Thanks for your replies!
Micka
Hello everyone,
We’re planning a family trip (my wife and our two kids) for 12–13 months in 2026–2027.
The idea is to start our journey by biking across the U.S. from July to December 2026. We’re thinking of leaving our bikes there and then traveling by public transport for 3 months in Central America down to Belize (during the U.S. winter). After that, we’d return to the U.S. and finish our trip by bike for about 4 more months.
We’ll need to apply for a B2 visa, but we’ve heard the conditions are for a 6-month stay. Depending on the border officers’ discretion, we *might* be allowed to re-enter the U.S. if we’ve left for a non-contiguous country for a while (which would be our case since we’d go as far as Belize). Has anyone here confirmed this? Have you been in this situation before, and is there a chance we might not be allowed back into the U.S. after leaving at the end of 2026?
Another question about the B2 visa interview. We’ve read it’s best to be transparent with the officer. Should we mention our full plan (including the trip to Belize and return to the U.S.), or should we only talk about the first part?
Thanks so much for your experiences and advice!
We’ll need to apply for a B2 visa, but we’ve heard the conditions are for a 6-month stay. Depending on the border officers’ discretion, we *might* be allowed to re-enter the U.S. if we’ve left for a non-contiguous country for a while (which would be our case since we’d go as far as Belize). Has anyone here confirmed this? Have you been in this situation before, and is there a chance we might not be allowed back into the U.S. after leaving at the end of 2026?
Another question about the B2 visa interview. We’ve read it’s best to be transparent with the officer. Should we mention our full plan (including the trip to Belize and return to the U.S.), or should we only talk about the first part?
Thanks so much for your experiences and advice!
Hello,
I’m a divorced mom with a 12-year-old, planning to take the train from France to London for a 5-day trip over Christmas.
My question: is it mandatory to present the father’s authorization (which I’ll probably never get)?
I’ve heard so many different stories from people who’ve already traveled—I’m totally lost.
Please share your experiences!
Have a great day
Have a great day
Hi there, I need to apply for an ESTA: we’ll be on a cruise from Barcelona and will have a stopover in San Diego before disembarking two days later in Los Angeles.
From there, we’ll continue our trip on our own, all the way to Las Vegas, where we’ll catch our flight back to Paris. So our point of entry into the U.S. will be San Diego. The form then asks if we’re in transit, and if not, to provide contact details for a U.S. contact (hotel or otherwise). But we don’t yet know what we’ll be doing there—we’ll actually be traveling around since we’re heading to San Francisco and Las Vegas without any prior reservations. What should we do since I don’t see any option that matches our trip?
Thanks in advance for your help.
Have a great Sunday, everyone.
I filled out the B2 form to apply for a visa, created an account on Atvis to pay the visa fees and schedule a meet-up, but every time I try to pay with my Boursobank Visa 1st card, they refuse the payment with a message telling me to check my details (address), even though everything is correct. Does anyone know why this is happening, or maybe they don’t accept Visa cards? Are you aware of this?
Thanks for your feedback!
Elisabeth
I got approval for my visa on May 16th. There’s a new provider handling passport delivery now, but when I submitted my application online, it was a different one—I’d already paid for delivery with them. Specifically, it was CSRA FRANCE SARL, 3-5 rue St Georges in Paris. I’d like to get a refund for that delivery, but there’s no way to reach the embassy, and I don’t have a phone number or email address to contact them. Has anyone else found themselves in the same situation?
Thanks in advance!
Martinette 34
I'm looking for any recent info (2024) on entering Myanmar from Ranong in Thailand, as well as the journey up to Mawlamyine. Are there any restricted areas?
Hi there,
My partner, our 8-year-old daughter, and I are going on vacation to Gex.
We’ve decided to spend one day in Switzerland and another in Italy. Will we need ID (national ID card or passport)? Do we also need ID for our daughter?
Thanks so much for your answers! 🙂
My partner, our 8-year-old daughter, and I are going on vacation to Gex.
We’ve decided to spend one day in Switzerland and another in Italy. Will we need ID (national ID card or passport)? Do we also need ID for our daughter?
Thanks so much for your answers! 🙂
Hey Fellow Travelers,
I was caught off guard when the Malagasy consulate in Scandinavia informed me they don’t issue entry visas for Madagascar—what’s the point of a consulate, I wonder! They advised me to apply at the Malagasy embassy in London. So, I started filling out the online form, but the price for the visa made me do a double-take: nearly 200 €!
But apparently, you can also get it on arrival! Has anyone tried this before? I’d love to know if the process takes a long time (I’ll be landing in Nosy Be, exhausted after nearly 15 hours of travel), what the cost is, and—since corruption isn’t just a word—whether you absolutely have to grease the palm of the official(s). This is because I almost took the next flight back when I arrived in a country I won’t name. Even though all my documents were in order—passport, visa, vaccinations, hotel reservation—the immigration officer initially refused to stamp my passport. I later found out I was supposed to slip at least $10 into the document when presenting it... Thanks! /d
I was caught off guard when the Malagasy consulate in Scandinavia informed me they don’t issue entry visas for Madagascar—what’s the point of a consulate, I wonder! They advised me to apply at the Malagasy embassy in London. So, I started filling out the online form, but the price for the visa made me do a double-take: nearly 200 €!
But apparently, you can also get it on arrival! Has anyone tried this before? I’d love to know if the process takes a long time (I’ll be landing in Nosy Be, exhausted after nearly 15 hours of travel), what the cost is, and—since corruption isn’t just a word—whether you absolutely have to grease the palm of the official(s). This is because I almost took the next flight back when I arrived in a country I won’t name. Even though all my documents were in order—passport, visa, vaccinations, hotel reservation—the immigration officer initially refused to stamp my passport. I later found out I was supposed to slip at least $10 into the document when presenting it... Thanks! /d
After 13 years in the Schengen waiting room, Romania and Bulgaria are fully joining the free-movement zone on Wednesday, January 1, 2025, by road and air.
Already partially in the zone with the lifting of checks in March 2024 at airports and seaports, they received the green light from their European partners in mid-December to enjoy the same privileges at land border crossings.
Hi,
I’m arriving soon in southern Laos and the 4000 Islands, with plans to head to Cambodia next.
The latest news I got this morning (Paksé, La Boulange) isn’t great—the Cambodian border is also in a latent conflict with Laos for the same reasons as with Thailand...
So, what’s the best site to check for updates on the border opening? Since the situation isn’t stable right now and could change from one day to the next?
Thanks for your input.
So, what’s the best site to check for updates on the border opening? Since the situation isn’t stable right now and could change from one day to the next?
Thanks for your input.
Hi there,
We’re planning to drive to Senegal by car. We’re a little nervous because it’ll be our first time making the trip with a car that isn’t ours. We’re doing the trip to deliver it to its owner. Has anyone here done this before? What documents will we need?
Thanks in advance for your tips!
We’re planning to drive to Senegal by car. We’re a little nervous because it’ll be our first time making the trip with a car that isn’t ours. We’re doing the trip to deliver it to its owner. Has anyone here done this before? What documents will we need?
Thanks in advance for your tips!
Hi there,
This will be my first trip to Thailand, which will be the first stop on my Asian journey. This time, I’d like to leave with a one-way ticket so I can return to France from the last country I visit.
First and foremost, I’d like to confirm whether it’s possible to get a VOA (Visa on Arrival) when I land in Thailand without any prior steps? Is proof of onward travel (like a return ticket) required to get this visa?
If so, does it have to be a round-trip ticket from the country I’m arriving from, or can I use a flight or train ticket from Thailand to a neighboring country as proof of exit?
For Cambodia and Vietnam, is it also possible to get a VOA on the spot?
I’d also love any tips or important info you think might be useful about Thailand, Cambodia, and Vietnam—my planned destinations—especially regarding accommodation, transportation, points of interest, and, of course, any personal advice or experiences you’d like to share!
Thanks so much to everyone, and I wish you all an amazing 2025 filled with health, travel, and discoveries! !
This will be my first trip to Thailand, which will be the first stop on my Asian journey. This time, I’d like to leave with a one-way ticket so I can return to France from the last country I visit.
First and foremost, I’d like to confirm whether it’s possible to get a VOA (Visa on Arrival) when I land in Thailand without any prior steps? Is proof of onward travel (like a return ticket) required to get this visa?
If so, does it have to be a round-trip ticket from the country I’m arriving from, or can I use a flight or train ticket from Thailand to a neighboring country as proof of exit?
For Cambodia and Vietnam, is it also possible to get a VOA on the spot?
I’d also love any tips or important info you think might be useful about Thailand, Cambodia, and Vietnam—my planned destinations—especially regarding accommodation, transportation, points of interest, and, of course, any personal advice or experiences you’d like to share!
Thanks so much to everyone, and I wish you all an amazing 2025 filled with health, travel, and discoveries! !
Hi there,
My departure is slowly approaching, and now that I’ve got my Russian visa sorted, I’m fine-tuning the rest of my trip to Tajikistan. Since the Tajik visa is no longer required for stays under 30 days (for French nationals), I’ll need to visit the Ministry of Interior (OVIR) to register within 10 days of entering the country. No big deal, though, since I had to go there anyway to apply for my GBAO permit. 😉 However, I’ve *seen* several reports from travelers (mostly motorized) mentioning that you need an entry permit for Kyrgyzstan, which has to be arranged in advance at the Kyrgyz Ministry (consulate?) in Dushanbe. Otherwise, you’re *stuck* at the Kyzyl-Art border (with no Wi-Fi, of course, to try and sort it out). The most recent report was from a year ago, so I’d love to know if this is still the case and if it’s indeed at the Kyrgyz Ministry (consulate?) where you need to go for this pre-authorization.
Does anyone have any recent info on this?
Thanks in advance!
Hi,
We're heading to Germany in August. Finally, after all this time I wanted to go back to Germany :)
I think I need an eco sticker for my car, but I'm not sure.
I found this info:
"Since June 1, 2022, it’s no longer necessary to buy the German eco sticker to drive in Freiburg-im-Breisgau’s Umweltzonen (low-emission zones).
The Crit'Air sticker, rated from 0 to 3, is recognized by the authorities."
Could you tell me the name of the website where I can find this info, please?
We’ll be staying in Brigachtal (Baden-Württemberg). We’ll visit Friedrichshafen, Triberg, and Hohenzollern Castle.
Thanks :)
Thanks :)
Hi there,
I just got back to France and realized I don’t have a stamp in my French passport. Is it normal that at Suvarnabhumi Airport customs didn’t stamp my passport?
I’m really worried because I have to go back in a month and I don’t know what to expect when I arrive at Thai customs. I’m afraid of the consequences, like a fine or worse—being blacklisted from entering Thailand.
Has anyone else had this happen? And if it’s not normal, what can I do to avoid any problems?
Hi everyone,
Two years ago, I got a 5-year visa. But I had to change my plans and haven’t used it yet.
Do you think it’s still valid? I’d like to go to India at the beginning of the year.
I’ve got a big doubt. Do you know where I can find this info?
Thanks a bunch!
Hi there,
1) I’d love to get some recent info on crossing this border. We’ll be entering Cambodia through Siem Reap Airport with an e-visa (electronic visa), and I’d like to know if we’ll be able to leave Cambodia through this border crossing without any issues using this type of visa.
2) I’m also looking for info (company names and schedules) on public transport options to Battambang/Pailin and then to Ben Pakkad/Chantaburi. Or, since there’ll be six of us (5 adults and 1 young child), would it be better to go for a taxi instead? If so, I’d appreciate recommendations for reliable taxi companies. Price isn’t a deal-breaker for the taxi option.
Thanks in advance!
1) I’d love to get some recent info on crossing this border. We’ll be entering Cambodia through Siem Reap Airport with an e-visa (electronic visa), and I’d like to know if we’ll be able to leave Cambodia through this border crossing without any issues using this type of visa.
2) I’m also looking for info (company names and schedules) on public transport options to Battambang/Pailin and then to Ben Pakkad/Chantaburi. Or, since there’ll be six of us (5 adults and 1 young child), would it be better to go for a taxi instead? If so, I’d appreciate recommendations for reliable taxi companies. Price isn’t a deal-breaker for the taxi option.
Thanks in advance!
Hello to all the Thailand regulars.
I’ve been to Thailand several times, but it was about 20 years ago…
There’s a new system in place now, it seems.
TDAC – Thailand Digital Arrival Card.
Before arriving, I apply for a TDAC, okay. If during my stay I cross the border to spend a few days in Malaysia and then re-enter Thailand, do I need to submit a new TDAC application? Do I use the same TDAC as when I first entered the country?
Or do I initially have to pay for a Thai multi-entry visa?
Thanks in advance for your insights—I can’t find the answer online.
Pierre
I’ve been to Thailand several times, but it was about 20 years ago…
There’s a new system in place now, it seems.
TDAC – Thailand Digital Arrival Card.
Before arriving, I apply for a TDAC, okay. If during my stay I cross the border to spend a few days in Malaysia and then re-enter Thailand, do I need to submit a new TDAC application? Do I use the same TDAC as when I first entered the country?
Or do I initially have to pay for a Thai multi-entry visa?
Thanks in advance for your insights—I can’t find the answer online.
Pierre
India is introducing an electronic arrival card for foreign travelers. The measure is effective for all travelers starting October 1st.
India is now adopting the electronic arrival card. Presenting this "e-Arrival Card" is now mandatory for all arrivals in India as of October 1, 2025. This formality replaces the paper card previously filled out on the plane or upon arrival. India aims to streamline traveler tracking. The requirement applies to travelers of all nationalities, both adults and minors, for all entry points into India. It’s an additional mandatory formality alongside the e-Visa or visa. The e-Arrival Card must be completed online within three days prior to arrival in the country. Available in English only, it’s free and can be done on the official Indian authorities' website. The document is valid only for the declared arrival day. "This means you’ll need to complete it for each new arrival," clarifies RapideVisa, an agency specializing in visa services. Travelers must provide standard information to obtain the document (passport number, purpose of stay, countries visited in the 6 days before arrival, etc.).
Once completed, a document with a QR code to present to authorities upon arrival is generated. With this new system, India aims to facilitate traveler tracking and reduce congestion at airport counters. Nearly 19 million international visitors traveled to India in 2023. Among them, 189,000 were French.
Source: https://www.lechotouristique.com/article/inde-une-nouvelle-formalite-obligatoire-pour-voyager
https://www.youtube.com/watch?v=1WaPqVyUmuY
India is now adopting the electronic arrival card. Presenting this "e-Arrival Card" is now mandatory for all arrivals in India as of October 1, 2025. This formality replaces the paper card previously filled out on the plane or upon arrival. India aims to streamline traveler tracking. The requirement applies to travelers of all nationalities, both adults and minors, for all entry points into India. It’s an additional mandatory formality alongside the e-Visa or visa. The e-Arrival Card must be completed online within three days prior to arrival in the country. Available in English only, it’s free and can be done on the official Indian authorities' website. The document is valid only for the declared arrival day. "This means you’ll need to complete it for each new arrival," clarifies RapideVisa, an agency specializing in visa services. Travelers must provide standard information to obtain the document (passport number, purpose of stay, countries visited in the 6 days before arrival, etc.).
Once completed, a document with a QR code to present to authorities upon arrival is generated. With this new system, India aims to facilitate traveler tracking and reduce congestion at airport counters. Nearly 19 million international visitors traveled to India in 2023. Among them, 189,000 were French.
Source: https://www.lechotouristique.com/article/inde-une-nouvelle-formalite-obligatoire-pour-voyager
https://www.youtube.com/watch?v=1WaPqVyUmuY
Hi everyone,
Have any travelers recently returned to Morocco via the border at Ceuta?
If so, how is the crossing at Moroccan customs going right now? Are there any products bought in Ceuta that are banned from import into Morocco?
Thanks for your replies!
Hope you had a great holiday
Hi there,
I just booked my round-trip flight ticket to visit Cuba for two months, from January to March 2025. I’ve heard about the challenges Cubans are facing and the recent changes the island has gone through—economically (like the end of the dual-currency system) and administratively (the introduction of an e-visa)...
This is my first time visiting the country, so I’m still figuring out all the administrative steps I need to take before I go.
1) Can I apply for the electronic e-visa now (still 22 €?) from home on the website evisacuba.cu?
2) I read that I need to fill out a form 48 hours before departure on the site dviajeros.mitrans.gol-.cu/inicio. Is it possible to do this now to save time?
3) I’m a bit confused about the currency. From what I understand, there’s now only the Cuban Peso. Should I exchange my euros at the airport, or wait until I arrive at the *casas particulares* in Havana that I’ve already booked and ask the owner?
Thanks in advance for your help!
I just booked my round-trip flight ticket to visit Cuba for two months, from January to March 2025. I’ve heard about the challenges Cubans are facing and the recent changes the island has gone through—economically (like the end of the dual-currency system) and administratively (the introduction of an e-visa)...
This is my first time visiting the country, so I’m still figuring out all the administrative steps I need to take before I go.
1) Can I apply for the electronic e-visa now (still 22 €?) from home on the website evisacuba.cu?
2) I read that I need to fill out a form 48 hours before departure on the site dviajeros.mitrans.gol-.cu/inicio. Is it possible to do this now to save time?
3) I’m a bit confused about the currency. From what I understand, there’s now only the Cuban Peso. Should I exchange my euros at the airport, or wait until I arrive at the *casas particulares* in Havana that I’ve already booked and ask the owner?
Thanks in advance for your help!
Gosuslugi / Госуслуги is the Russian administrative portal. EBS / ЕБС is the unified biometric system.
Since 2025, foreigners (residents or not) must have a biometric profile in addition to a Gosuslugi profile to obtain SIM cards and open a bank account.
Administrative services are mostly centralized in MFCs, МФЦ (Multi-Functional Center), nicknamed "My Documents" Мои документы.
A non-resident foreigner can register with the pension fund, which provides a social security number, SNILS / СНИЛС. To do this, you must present your passport and a notarized translation at an MFC. The SNILS can be issued on the spot or within a maximum of five days. If not issued immediately, you receive a receipt, and the deadline is communicated by the administrative agent. You return to the MFC after the deadline to collect the certificate with the SNILS.
Once the SNILS is obtained, you revisit an MFC counter to register on the Gosuslugi portal. You must present your passport and notarized translation again, along with a phone number and email. The Gosuslugi portal authenticates users with three pieces of data: SNILS, email or phone number, and password. The agent creates the profile and completes the initial email and SMS confirmations on your phone.
After the Gosuslugi profile is active, you register on the biometric portal. If last year’s law centralization measures are fully implemented, you can do this at any MFC; otherwise, you go to a SBERBANK (or VTB) branch. Again, as always for foreigners, you must present your passport with its translation and show your open Gosuslugi profile on your phone. The employee records your voice (reading a series of numbers) and takes a photo of your face.
After that, you can go to a telecom agency to buy a SIM card. The staff will take your passport details with the translation and your Gosuslugi profile info. Then, they’ll take a photo with their webcam, which is verified by the online EBS biometric portal. However, procedures may vary depending on the provider (Megafon, MTS, Beeline), and some employees may not be familiar with the process.
Potential delays can be caused by network maintenance or slowdowns due to peaks in administrative activity.
I’ll illustrate this process as I experienced it in February and April 2025 in the next post. Just need to gather the photos I took on the spot.
Since 2025, foreigners (residents or not) must have a biometric profile in addition to a Gosuslugi profile to obtain SIM cards and open a bank account.
Administrative services are mostly centralized in MFCs, МФЦ (Multi-Functional Center), nicknamed "My Documents" Мои документы.
A non-resident foreigner can register with the pension fund, which provides a social security number, SNILS / СНИЛС. To do this, you must present your passport and a notarized translation at an MFC. The SNILS can be issued on the spot or within a maximum of five days. If not issued immediately, you receive a receipt, and the deadline is communicated by the administrative agent. You return to the MFC after the deadline to collect the certificate with the SNILS.
Once the SNILS is obtained, you revisit an MFC counter to register on the Gosuslugi portal. You must present your passport and notarized translation again, along with a phone number and email. The Gosuslugi portal authenticates users with three pieces of data: SNILS, email or phone number, and password. The agent creates the profile and completes the initial email and SMS confirmations on your phone.
After the Gosuslugi profile is active, you register on the biometric portal. If last year’s law centralization measures are fully implemented, you can do this at any MFC; otherwise, you go to a SBERBANK (or VTB) branch. Again, as always for foreigners, you must present your passport with its translation and show your open Gosuslugi profile on your phone. The employee records your voice (reading a series of numbers) and takes a photo of your face.
After that, you can go to a telecom agency to buy a SIM card. The staff will take your passport details with the translation and your Gosuslugi profile info. Then, they’ll take a photo with their webcam, which is verified by the online EBS biometric portal. However, procedures may vary depending on the provider (Megafon, MTS, Beeline), and some employees may not be familiar with the process.
Potential delays can be caused by network maintenance or slowdowns due to peaks in administrative activity.
I’ll illustrate this process as I experienced it in February and April 2025 in the next post. Just need to gather the photos I took on the spot.










