We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.
Turkish Airlines issued the entire round-trip tickets. The flight plan was:
31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg
1 September 2023: Airlink (4Z)300 from Johannesburg to Maun.
11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul
12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.
On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September.
On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day.
On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €).
Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul.
It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled.
Since our return, I’ve requested the following from Turkish Airlines:
· Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay.
· Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way.
Turkish Airlines refuses compensation on the grounds that they complied with all regulations.
Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice.
For Turkish Airlines, claims can only be made through their website, and each time a different agent responds.
I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope.
Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction.
A good lesson for planning very long layovers.
Hi there,
Lately, when I check Skyscanner (sorted by price low to high 😛), I don’t see Gulf airlines at the top of the list anymore. Instead, Air India dominates (I flew with them a few years ago, and my experience was pretty mixed). After that, there’s Royal Jordanian… and the first Gulf Air, Etihad, and others only show up at 7XX € or more (with endless layovers). What’s going on with these airlines? Did they change their target market? I really like these routes for Southeast Asia trips because they give you a perfect midway break.
Lately, when I check Skyscanner (sorted by price low to high 😛), I don’t see Gulf airlines at the top of the list anymore. Instead, Air India dominates (I flew with them a few years ago, and my experience was pretty mixed). After that, there’s Royal Jordanian… and the first Gulf Air, Etihad, and others only show up at 7XX € or more (with endless layovers). What’s going on with these airlines? Did they change their target market? I really like these routes for Southeast Asia trips because they give you a perfect midway break.
Hello,
We’re planning to fly from Paris to Bangkok at the end of June with my wife, our daughter, and the baby who’ll be 4 months old by then.
The baby won’t be born for another 2 months, and I was wondering if it’s possible to book the 3 flight tickets now and add the baby after the birth? I read that a ticket isn’t necessary for babies.
Can you confirm this for me?
Is there a risk that in 2 months they’ll tell me the flight is full and we can’t add our baby?
Finally, is it possible to reserve a seat in the first row (where there’s the most space) right now?
Thanks so much for your help
Hi,
On October 30, 2025, the Court of Justice of the European Union issued its ruling in case C-558/24 Corendon.
When an airline issues a ticket (or booking confirmation) and later issues a new ticket delaying the arrival time at the final destination, the delay of "3 hours or more"—which entitles passengers to compensation of 250, 400, or 600 euros (depending on the distance) per paying passenger—must be calculated based on the arrival time stated in the initial booking.
In the case examined, the airline had issued a new booking confirmation that delayed the flight. The passenger arrived less than 3 hours late compared to the arrival time in the new confirmation but was more than 3 hours late compared to the original booking confirmation.
This puts an end to interpretations that the previous texts allowed.
The ruling states:
"Article 5(1)(c) and Article 7(1) of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 [...] must be interpreted as meaning that: in the event of a change to the departure and arrival times of a flight, announced in advance by an air carrier and accompanied by the issuance of a new booking confirmation to the passengers concerned, the duration of the delay suffered by those passengers upon arrival must be determined by taking into consideration the initially scheduled arrival time."
Full ruling here:
https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:62024CJ0558
Best regards
When an airline issues a ticket (or booking confirmation) and later issues a new ticket delaying the arrival time at the final destination, the delay of "3 hours or more"—which entitles passengers to compensation of 250, 400, or 600 euros (depending on the distance) per paying passenger—must be calculated based on the arrival time stated in the initial booking.
In the case examined, the airline had issued a new booking confirmation that delayed the flight. The passenger arrived less than 3 hours late compared to the arrival time in the new confirmation but was more than 3 hours late compared to the original booking confirmation.
This puts an end to interpretations that the previous texts allowed.
The ruling states:
"Article 5(1)(c) and Article 7(1) of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 [...] must be interpreted as meaning that: in the event of a change to the departure and arrival times of a flight, announced in advance by an air carrier and accompanied by the issuance of a new booking confirmation to the passengers concerned, the duration of the delay suffered by those passengers upon arrival must be determined by taking into consideration the initially scheduled arrival time."
Full ruling here:
https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:62024CJ0558
Best regards
Hi Voyage Forum members,
My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.
After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.
Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)
A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.
After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.
That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.
We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.
On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.
As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.
What do you think? Is my request unreasonable?
My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.
After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.
Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)
A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.
After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.
That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.
We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.
On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.
As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.
What do you think? Is my request unreasonable?
Hi everyone,
I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.
If I make a new booking, can I still claim a refund for the first one?
Thanks in advance for your help—this is the first time I’ve faced this situation.
I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.
If I make a new booking, can I still claim a refund for the first one?
Thanks in advance for your help—this is the first time I’ve faced this situation.
Dear members, dear travelers,
The whole team sends you our best wishes for this new year. We hope you’ll have unexpected roads, light backpacks, and above all, that joy of sharing that keeps our community’s heart beating.
Independence comes at a cost (but it’s priceless)
The year that just ended was decisive. We made a strong choice: to keep VoyageForum and MyAtlas independent.
In concrete terms, this means:
Zero selling of your personal data. No invasive advertising. Content that belongs to travelers, not algorithms.
The reality of the numbers: why we need you To be completely transparent with you, running a platform like ours—covering hosting, data security, moderation, and the technical team that supports us—costs 10,000 € per month. The 2026 goal: The site in your pocket Your support will go toward a major priority you’ve often asked for: making VoyageForum and MyAtlas more mobile-friendly. We want to develop a seamless smartphone experience so you can check tips and share your stories more easily. To maintain this standard, we’ve invested a lot technically and personally. But today, to keep the adventure going in 2026 without compromise, we need you. How can you help? (The price of a coffee every two months) The most direct way to support us is to subscribe to the MyAtlas membership for 19 € per year. To do this, you’ll first need to create a MyAtlas account before subscribing. This isn’t just a subscription to a travel journal tool—it’s an act of support to keep VoyageForum’s infrastructure online, secure, and thriving. Today, we’re a community of 100,000 active members. If just 10% of you choose to support us through the MyAtlas membership, VoyageForum’s future isn’t just secure—we’ll finally be able to invest in what you’ve been missing most. Let’s co-build 2026 Beyond the financial aspect, we want 2026 to be the year of dialogue.
What features are you waiting for? What are your concerns or desires for the forum? Are you a pro (tech, tourism, content) and want to lend a hand?
Write to us at service@myatlas.com—we read everything. VoyageForum has existed by and for you for years. Thank you for being its pillars. Wishing you all wonderful end-of-year celebrations, The VoyageForum & MyAtlas Team
Photo credit: Yonhap - Santa Clauses on Mount Bukhansan, Seoul
Zero selling of your personal data. No invasive advertising. Content that belongs to travelers, not algorithms.
The reality of the numbers: why we need you To be completely transparent with you, running a platform like ours—covering hosting, data security, moderation, and the technical team that supports us—costs 10,000 € per month. The 2026 goal: The site in your pocket Your support will go toward a major priority you’ve often asked for: making VoyageForum and MyAtlas more mobile-friendly. We want to develop a seamless smartphone experience so you can check tips and share your stories more easily. To maintain this standard, we’ve invested a lot technically and personally. But today, to keep the adventure going in 2026 without compromise, we need you. How can you help? (The price of a coffee every two months) The most direct way to support us is to subscribe to the MyAtlas membership for 19 € per year. To do this, you’ll first need to create a MyAtlas account before subscribing. This isn’t just a subscription to a travel journal tool—it’s an act of support to keep VoyageForum’s infrastructure online, secure, and thriving. Today, we’re a community of 100,000 active members. If just 10% of you choose to support us through the MyAtlas membership, VoyageForum’s future isn’t just secure—we’ll finally be able to invest in what you’ve been missing most. Let’s co-build 2026 Beyond the financial aspect, we want 2026 to be the year of dialogue.
What features are you waiting for? What are your concerns or desires for the forum? Are you a pro (tech, tourism, content) and want to lend a hand?
Write to us at service@myatlas.com—we read everything. VoyageForum has existed by and for you for years. Thank you for being its pillars. Wishing you all wonderful end-of-year celebrations, The VoyageForum & MyAtlas Team
Photo credit: Yonhap - Santa Clauses on Mount Bukhansan, Seoul
Originally planned for an official opening on July 3, 2025, the Grand Egyptian Museum in Cairo, which has already been partially open since autumn 2024, has had its official inauguration pushed back to the end of the year. This decision, made due to growing tensions in the Middle East, was motivated by the desire to give the event the international dimension it deserves.
Spanning 500,000 m²—larger than the Louvre (which has 360,000 m² of total space, including 73,000 m² of exhibition areas)—the museum will house up to 100,000 artifacts, including the complete collection of Tutankhamun and a monumental statue of Ramses II. It can already welcome 4,000 visitors per day with limited access, with a future capacity estimated at 13,000 per day once fully open.
Read the article
Spanning 500,000 m²—larger than the Louvre (which has 360,000 m² of total space, including 73,000 m² of exhibition areas)—the museum will house up to 100,000 artifacts, including the complete collection of Tutankhamun and a monumental statue of Ramses II. It can already welcome 4,000 visitors per day with limited access, with a future capacity estimated at 13,000 per day once fully open.
Read the article
The end of a golden age
For years, travel forums embodied the spirit of mutual aid on the web. Travelers generously shared their experiences, tips, and secret spots. This collective generosity seemed endless. But behind this altruistic facade lay a more complex reality.
The silent infiltration of forums Free travel forums have gradually become marketing hunting grounds. Under the guise of "experienced travelers," professionals in tourism, affiliates seeking commissions, or aspiring influencers testing monetization strategies now lurk.
These fake profiles master the community’s codes. They build credibility by answering dozens of basic questions before subtly slipping in their paid recommendations. A "favorite" hotel mentioned insistently, an "essential" guidebook systematically cited, an "extraordinary" local agency that keeps coming up in conversations.
New travelers can no longer tell the difference between selfless advice and disguised promotion. This informational pollution has gradually eroded the trust that gave these platforms their value.
The rise of paid Travel Planners Faced with this decline, a new profession has emerged: the independent Travel Planner. These professionals fully embrace their commercial status and charge for personalized advice.
The model is transparent: you pay for real expertise, tailor-made itineraries, and guaranteed availability. Some offer packages for 150-300 € to plan a two-week trip entirely. Others charge by the hour.
This professionalization marks a turning point. Travel advice is leaving the realm of volunteerism and entering the world of paid services. Paradoxically, this acknowledged monetization can restore a form of trust: you know what you’re paying for.
The irruption of artificial intelligence But now, a third option is emerging: generative AI. ChatGPT, Claude, Gemini, and others can now generate travel itineraries in seconds, for free, with no commercial agenda.
AI promises neutral, synthetic, endlessly customizable information. It compiles thousands of sources in real time, suggests alternatives, and adapts recommendations to your budget and time constraints. It doesn’t sell anything, earns no commissions, and has no hotels to promote.
But this apparent neutrality hides its own limitations. AI feeds on existing data, often from the same polluted forums or marketing content. It can invent restaurants that don’t exist, mix up tourist seasons, or ignore recent local realities. It has never walked a city’s streets, negotiated with a tuk-tuk driver, or felt the atmosphere of a neighborhood at nightfall.
The forgotten alternative: authentic local experts In this landscape saturated with dubious information, imperfect AI, and monetized services, one often-overlooked option remains: consulting real local professionals.
Not the agencies at the top of Google’s first page—often the most expensive and generic. But small local businesses, independent guides established for years, still-free municipal tourism offices, and cultural associations organizing themed tours.
These players offer what neither AI nor forums can: embodied, up-to-date, contextualized knowledge of the area. They know the newly opened restaurant, the museum temporarily closed for renovations, the impromptu weekend festival, or the alternative route to avoid construction.
Finding them takes extra effort. You have to search in the local language, look beyond the first page of results, check regional institutional websites, and join community Facebook groups. But this approach is often rewarded with free or low-cost advice of unmatched precision.
Toward an ecology of travel advice The future of travel advice likely won’t be binary but hybrid. AI can rough out itineraries, propose logistical options, and compare alternatives. Travel Planners can refine, personalize, and reassure anxious travelers. Local experts can enrich, correct, and ground advice in on-the-ground reality.
But for this ecosystem to work, we’ll need to develop new discernment. Learn to spot fake profiles on forums. Systematically verify AI suggestions. Assess the real value of a Travel Planner before paying. And, above all, rediscover the habit of contacting those who live there directly.
Travel has always been a school of discernment. It teaches us to distinguish the authentic from the fake, sincere advice from commercial manipulation. In the digital age, this skill becomes more crucial than ever.
Because ultimately, the real question isn’t which information source to prioritize, but how to cultivate our own ability to evaluate, cross-check, and ultimately make informed choices. The best travel guide may still be our critical thinking.
Photo credit: Arakis Travel
The silent infiltration of forums Free travel forums have gradually become marketing hunting grounds. Under the guise of "experienced travelers," professionals in tourism, affiliates seeking commissions, or aspiring influencers testing monetization strategies now lurk.
These fake profiles master the community’s codes. They build credibility by answering dozens of basic questions before subtly slipping in their paid recommendations. A "favorite" hotel mentioned insistently, an "essential" guidebook systematically cited, an "extraordinary" local agency that keeps coming up in conversations.
New travelers can no longer tell the difference between selfless advice and disguised promotion. This informational pollution has gradually eroded the trust that gave these platforms their value.
The rise of paid Travel Planners Faced with this decline, a new profession has emerged: the independent Travel Planner. These professionals fully embrace their commercial status and charge for personalized advice.
The model is transparent: you pay for real expertise, tailor-made itineraries, and guaranteed availability. Some offer packages for 150-300 € to plan a two-week trip entirely. Others charge by the hour.
This professionalization marks a turning point. Travel advice is leaving the realm of volunteerism and entering the world of paid services. Paradoxically, this acknowledged monetization can restore a form of trust: you know what you’re paying for.
The irruption of artificial intelligence But now, a third option is emerging: generative AI. ChatGPT, Claude, Gemini, and others can now generate travel itineraries in seconds, for free, with no commercial agenda.
AI promises neutral, synthetic, endlessly customizable information. It compiles thousands of sources in real time, suggests alternatives, and adapts recommendations to your budget and time constraints. It doesn’t sell anything, earns no commissions, and has no hotels to promote.
But this apparent neutrality hides its own limitations. AI feeds on existing data, often from the same polluted forums or marketing content. It can invent restaurants that don’t exist, mix up tourist seasons, or ignore recent local realities. It has never walked a city’s streets, negotiated with a tuk-tuk driver, or felt the atmosphere of a neighborhood at nightfall.
The forgotten alternative: authentic local experts In this landscape saturated with dubious information, imperfect AI, and monetized services, one often-overlooked option remains: consulting real local professionals.
Not the agencies at the top of Google’s first page—often the most expensive and generic. But small local businesses, independent guides established for years, still-free municipal tourism offices, and cultural associations organizing themed tours.
These players offer what neither AI nor forums can: embodied, up-to-date, contextualized knowledge of the area. They know the newly opened restaurant, the museum temporarily closed for renovations, the impromptu weekend festival, or the alternative route to avoid construction.
Finding them takes extra effort. You have to search in the local language, look beyond the first page of results, check regional institutional websites, and join community Facebook groups. But this approach is often rewarded with free or low-cost advice of unmatched precision.
Toward an ecology of travel advice The future of travel advice likely won’t be binary but hybrid. AI can rough out itineraries, propose logistical options, and compare alternatives. Travel Planners can refine, personalize, and reassure anxious travelers. Local experts can enrich, correct, and ground advice in on-the-ground reality.
But for this ecosystem to work, we’ll need to develop new discernment. Learn to spot fake profiles on forums. Systematically verify AI suggestions. Assess the real value of a Travel Planner before paying. And, above all, rediscover the habit of contacting those who live there directly.
Travel has always been a school of discernment. It teaches us to distinguish the authentic from the fake, sincere advice from commercial manipulation. In the digital age, this skill becomes more crucial than ever.
Because ultimately, the real question isn’t which information source to prioritize, but how to cultivate our own ability to evaluate, cross-check, and ultimately make informed choices. The best travel guide may still be our critical thinking.
Photo credit: Arakis Travel
Hello,
The end of an era at Southwest—starting May 28, 2025, they’re no longer offering two free checked bags.
Southwest Ends Free Checked Bags Policy | AirlineGeeks.com
The end of an era at Southwest—starting May 28, 2025, they’re no longer offering two free checked bags.
Southwest Ends Free Checked Bags Policy | AirlineGeeks.com
Hello,
We're heading to Peru at the end of July 2026 for 18 days. We're a couple with two teenagers aged 14 and 16. I'm considering booking our Paris - Lima - Paris flight with AVIANCA because the fare is very competitive compared to other airlines. The return trip would include a 15h30 stopover in Bogota, with the idea of spending the night in a hotel near the airport to catch the 1:30 PM flight the next day. The arrival and departure times in Bogota work well. Have any of you already flown with AVIANCA on a Paris - Lima route? What was your experience with this airline? Thanks in advance for sharing your thoughts. I'm hesitant to book with them, but the price difference with the cheapest alternative (Air France) is 1500 €, which is significant... thanks for your help! !
Hi,
I’m heading to China at the end of March and I’ve got the question in the title.
Chinese airlines only sell the most expensive tickets on comparison sites or their websites outside China. For the best prices, tickets need to be bought in China. Has anyone ever bought a domestic flight there through a local agency or online? Same question for trains.
Thanks
Chinese airlines only sell the most expensive tickets on comparison sites or their websites outside China. For the best prices, tickets need to be bought in China. Has anyone ever bought a domestic flight there through a local agency or online? Same question for trains.
Thanks
Hi there,
We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.
Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?
Thanks in advance!
Sylvain.
We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.
Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?
Thanks in advance!
Sylvain.
Hi there, we're planning a trip to La Paz, Mexico at the end of December for a family of four.
Which airline should we take? Where should we fly from? Are there any "layover countries" that are cheaper than others?
Thanks in advance for your feedback!
Hi,
I’m torn between a few airlines for late March departing from Paris: Vietnam Airlines, Singapore Airlines, and Qatar Airways. Which one is reliable with a comfortable flight?
Air France’s schedule doesn’t work for me.
Thanks for your feedback!
Hello,
As a senior woman, I’m planning a 3-week solo trip (late April or early May) to explore the country by public transport, visiting the main cities (Khiva, Bukhara, and Samarkand), the Ferghana Valley, and if possible, the Aral Sea.
I’m reaching out to the community to see if there are flights arriving in Urgench and returning from Tashkent—or the other way around?
Thanks in advance to anyone with insights! 😉
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
Bluff or not? Stay tuned....
Bluff or not? Stay tuned....
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
At the Seto forum (Association of Travel Agents), it was highlighted that, despite an uncertain geopolitical context, summer bookings are showing a slight increase (+1.4% overall as of the end of April), with +1.6% on medium-haul and +0.6% on long-haul flights. This growth is supported by an expected revenue increase of +2.9% and an average basket rise of +3.2%.
In terms of destinations, the Greek islands remain at the top despite a slight decline of -1%, the Balearic Islands are gaining ground (+2%), and Tunisia stands out with strong growth (+13%) thanks to its excellent value for money. For long-haul, Mauritius continues to dominate (+9%), while the United States is experiencing a downturn (-14%), behind Indonesia (-6%) and ahead of the Dominican Republic (+4%). Finally, French Polynesia (+16%) and Vietnam (+41%) are emerging as booming destinations.
Read the article
In terms of destinations, the Greek islands remain at the top despite a slight decline of -1%, the Balearic Islands are gaining ground (+2%), and Tunisia stands out with strong growth (+13%) thanks to its excellent value for money. For long-haul, Mauritius continues to dominate (+9%), while the United States is experiencing a downturn (-14%), behind Indonesia (-6%) and ahead of the Dominican Republic (+4%). Finally, French Polynesia (+16%) and Vietnam (+41%) are emerging as booming destinations.
Read the article
Hi,
Point Afrique is relaunching flights to Faya starting in December, direct from Paris...
Has anyone been there recently?
Point Afrique is relaunching flights to Faya starting in December, direct from Paris...
Has anyone been there recently?
This forum was closed for a long time after COVID, then due to its sale by the previous owner. Since 2022, there have been notable changes for Russia. It became possible to travel to Russia as a tourist again after COVID restrictions ended in summer 2022. But before that, in March 2022, the EU and member countries cut air links with Russia, as well as train lines. They also cut Russian banks off from the Euro-American banking network—meaning cards and wire transfers.
EU-based insurers stopped offering policies for Russia. The Green Card for cars in Russia was also discontinued. Then the EU abolished the simplified visa regime agreement with Russia. All in all, a summary of the current practical aspects would be helpful.
I’ve been traveling to Russia regularly for about twenty years, and after the long COVID break, I resumed in autumn 2022.
Visa
The usual paper visa is much more expensive. On one hand, because the previous regime was scrapped, and on the other, because invitations for multi-entry visas are pricier. A single-entry 30-day visa costs 80 €. The multi-entry one is 240 €. To be sure you’ll get a 12-month multi-entry, it’s best to buy a telex invitation from the MID (Russian Ministry of Foreign Affairs), though there are few resellers. Prices vary depending on the seller.
E-visas are now available for Schengen passport holders. A big simplification for trips up to 16 days within a 60-day validity period. You can apply from 40 days up to 5 days before your desired date. Issued in up to four days. The site is https://evisa.kdmid.ru/ Cost: 50 €. Processed through an Emirati bank (United Arab Emirates).
Medical Insurance
Medical insurance with repatriation is required to get a visa. So you’ll need to buy a policy. This brings up payment methods. If you’re already familiar with Russia and have a Russian bank account, you can pay with your Russian card. Otherwise, you’ll have to buy from a site that accepts payments via a Belarusian bank—which means your bank must work with Belarus—or go through https://goingrus.com/fr/insurance
Transport from the EU
Minibus (marshrutka) from Kirkenes (Norway) to Murmansk. Schedules are coordinated with flights from Oslo, which arrive between 11:00 and 12:00. They wait on the right as you exit the airport. Some are chartered by groups and leave directly, but may have space—ask the driver. Otherwise, two companies run the route, with a stop in town at the corner of the Scandic, where they depart around 14:00 or 15:00. Payment in cash (NOK or RUB) to the driver. Main operator: https://borodinbus.com Bus from Tallinn (Estonia) to St. Petersburg. The border crossing is on the Narva River. The Russian road checkpoint has been closed since January 2024 for construction expected to last 2.5 years, so reopening is possible in summer 2026. In the meantime, it’s a two-bus journey: Tallinn-Narva, then walk across the bridge between the Estonian and Russian checkpoints at Ivangorod, followed by another bus. Several companies: Luxexpress, Ecolines, Baltic Shuttle, Anniston, СКСавто. Bus from Riga to Pskov or St. Petersburg (final destination). Departs from Riga’s bus station (behind the train station) daily between 18:00 and 19:00. Arrives in Pskov between 01:00 and 02:00 (Russian time). Company: СКСавто. There’s another bus around 21:00 with Ecolines, but it’s longer, with a long stop at the border. Bus from Gdańsk to Kaliningrad. Several buses per day. From the PKS bus station, behind Gdańsk’s central station, on the other side of the boulevard. From Kaliningrad, a 1-hour flight to St. Petersburg costs around 5000 RUB.
Basically, unless you’re planning to go to Murmansk and the Kola Peninsula—and possibly from Murmansk, flights to Arkhangelsk, then Nenetsia (Naryan-Mar), etc.—the three main crossing points with airports are Tallinn, Riga, and Gdańsk.
The Gdańsk-Kaliningrad bus is the fastest, and the ticket to St. Petersburg is very reasonable.
The Narva-Ivangorod route is the riskiest in terms of potential queues and crossing time. Holiday periods are especially risky. Last mid-June, I took a 14:00 bus from Tallinn. I’d bought a single-berth compartment on the Grand Express St. Petersburg-Moscow train, leaving at 23:00, with the idea of a good night’s rest before a Moscow-Magadan flight. A 7-hour queue at the border meant I arrived at St. Petersburg’s bus station at 23:00—missed the train, had to book a room, and spent time finding a reasonably priced flight to Moscow the next day for the same airport as my Magadan flight.
The Riga-Pskov route is a bit long but relaxed. If you get off in Pskov, you can still get decent sleep between 02:00 and 12:00. The Oktyabrskaya Hotel is cheap. I’ve also stopped in Izborsk. You ask the driver when boarding in Riga. The stop is on the federal highway—cross the road, and the main inn is 200m away. You can explore the medieval site the next morning before taking a bus to Pskov (30 km).
From Pskov, there are fast regional Lastochka trains—three or four per day—to St. Petersburg, taking 3.5 hours. Very comfortable and affordable. Also, two daily flights with Azimuth to Moscow-Vnukovo from 5000 RUB. A one-hour flight. It’s a section of Pskov’s military airfield, just a few kilometers from the city center.
Money
Cash. The EU issued a nonsensical decree: a ban on importing EU currency (euros, zloty, kroner, forints, etc.) except for personal travel use. This doesn’t make sense because as a citizen of a eurozone country, you *have* to have euros—cash or electronic (card). You can’t travel without them. The stipulation about a limit for personal use is absurd because personal use can mean anything from a hostel bed to a luxury hotel room, plus transport (flight tickets, train tickets in Russia), restaurants, etc. Estonian customs officers ask about this at the border when leaving. They ask in Estonian, then Russian, then English, depending. Since I cross with a French passport, I just say, "Sorry, I don’t understand," no matter what. Then they ask with a questioning look, "Euro?" and I shake my head. I haven’t been searched, but they do ask to glance in your bag. Russians with large suitcases often get checked. Cards and phone apps: if you have a Russian bank account.
Telephony and Internet
Roaming works but is pricey. Okay for calls and SMS, but very expensive for data. In that case, use an e-SIM with your home carrier if your phone supports it. Otherwise, look into prepaid rechargeable SIMs in Russia for data only—like SIM cards for mobile modems.
Russian SIM: Since this year (2025), as of March, it’s mandatory to be registered in the EBS (Unified Biometric System) to buy a SIM card. For a non-resident foreigner, this means first registering for a SNILS at an MFC (Multifunctional Center)—also called "My Documents." The SNILS is the pension center, which doesn’t require residency. After getting your SNILS number and certificate, you register on the public services portal, Gosuslugi. Finally, you register in the EBS system (voice sample—you read numbers—and a biometric facial photo).
Personal Car
The Green Card no longer covers Russia, and neither do EU-based insurers. But third-party liability insurance (OSAGO) is mandatory. Since the closure of the Russian checkpoint at Ivangorod for construction and the Finnish border closure, the routes are from Kirkenes in Norway, the Estonia-Pskov route, and—since the Belarus-Russia joint visa this year—the Belarus route, e.g., Poland-Terespol-Brest or Lithuania-Belarus. No OSAGO sales if you cross via Kirkenes. I didn’t see any at Shumilkino, the Russian checkpoint after Estonia toward Pskov. If you have a Russian card, you can buy online, of course. Otherwise, pay in cash on-site at certain company offices (specific forms aren’t available at all agencies) or online by paying to a third-party account outside Russia—with added fees.
EU-based insurers stopped offering policies for Russia. The Green Card for cars in Russia was also discontinued. Then the EU abolished the simplified visa regime agreement with Russia. All in all, a summary of the current practical aspects would be helpful.
I’ve been traveling to Russia regularly for about twenty years, and after the long COVID break, I resumed in autumn 2022.
Visa
The usual paper visa is much more expensive. On one hand, because the previous regime was scrapped, and on the other, because invitations for multi-entry visas are pricier. A single-entry 30-day visa costs 80 €. The multi-entry one is 240 €. To be sure you’ll get a 12-month multi-entry, it’s best to buy a telex invitation from the MID (Russian Ministry of Foreign Affairs), though there are few resellers. Prices vary depending on the seller.
E-visas are now available for Schengen passport holders. A big simplification for trips up to 16 days within a 60-day validity period. You can apply from 40 days up to 5 days before your desired date. Issued in up to four days. The site is https://evisa.kdmid.ru/ Cost: 50 €. Processed through an Emirati bank (United Arab Emirates).
Medical Insurance
Medical insurance with repatriation is required to get a visa. So you’ll need to buy a policy. This brings up payment methods. If you’re already familiar with Russia and have a Russian bank account, you can pay with your Russian card. Otherwise, you’ll have to buy from a site that accepts payments via a Belarusian bank—which means your bank must work with Belarus—or go through https://goingrus.com/fr/insurance
Transport from the EU
Minibus (marshrutka) from Kirkenes (Norway) to Murmansk. Schedules are coordinated with flights from Oslo, which arrive between 11:00 and 12:00. They wait on the right as you exit the airport. Some are chartered by groups and leave directly, but may have space—ask the driver. Otherwise, two companies run the route, with a stop in town at the corner of the Scandic, where they depart around 14:00 or 15:00. Payment in cash (NOK or RUB) to the driver. Main operator: https://borodinbus.com Bus from Tallinn (Estonia) to St. Petersburg. The border crossing is on the Narva River. The Russian road checkpoint has been closed since January 2024 for construction expected to last 2.5 years, so reopening is possible in summer 2026. In the meantime, it’s a two-bus journey: Tallinn-Narva, then walk across the bridge between the Estonian and Russian checkpoints at Ivangorod, followed by another bus. Several companies: Luxexpress, Ecolines, Baltic Shuttle, Anniston, СКСавто. Bus from Riga to Pskov or St. Petersburg (final destination). Departs from Riga’s bus station (behind the train station) daily between 18:00 and 19:00. Arrives in Pskov between 01:00 and 02:00 (Russian time). Company: СКСавто. There’s another bus around 21:00 with Ecolines, but it’s longer, with a long stop at the border. Bus from Gdańsk to Kaliningrad. Several buses per day. From the PKS bus station, behind Gdańsk’s central station, on the other side of the boulevard. From Kaliningrad, a 1-hour flight to St. Petersburg costs around 5000 RUB.
Basically, unless you’re planning to go to Murmansk and the Kola Peninsula—and possibly from Murmansk, flights to Arkhangelsk, then Nenetsia (Naryan-Mar), etc.—the three main crossing points with airports are Tallinn, Riga, and Gdańsk.
The Gdańsk-Kaliningrad bus is the fastest, and the ticket to St. Petersburg is very reasonable.
The Narva-Ivangorod route is the riskiest in terms of potential queues and crossing time. Holiday periods are especially risky. Last mid-June, I took a 14:00 bus from Tallinn. I’d bought a single-berth compartment on the Grand Express St. Petersburg-Moscow train, leaving at 23:00, with the idea of a good night’s rest before a Moscow-Magadan flight. A 7-hour queue at the border meant I arrived at St. Petersburg’s bus station at 23:00—missed the train, had to book a room, and spent time finding a reasonably priced flight to Moscow the next day for the same airport as my Magadan flight.
The Riga-Pskov route is a bit long but relaxed. If you get off in Pskov, you can still get decent sleep between 02:00 and 12:00. The Oktyabrskaya Hotel is cheap. I’ve also stopped in Izborsk. You ask the driver when boarding in Riga. The stop is on the federal highway—cross the road, and the main inn is 200m away. You can explore the medieval site the next morning before taking a bus to Pskov (30 km).
From Pskov, there are fast regional Lastochka trains—three or four per day—to St. Petersburg, taking 3.5 hours. Very comfortable and affordable. Also, two daily flights with Azimuth to Moscow-Vnukovo from 5000 RUB. A one-hour flight. It’s a section of Pskov’s military airfield, just a few kilometers from the city center.
Money
Cash. The EU issued a nonsensical decree: a ban on importing EU currency (euros, zloty, kroner, forints, etc.) except for personal travel use. This doesn’t make sense because as a citizen of a eurozone country, you *have* to have euros—cash or electronic (card). You can’t travel without them. The stipulation about a limit for personal use is absurd because personal use can mean anything from a hostel bed to a luxury hotel room, plus transport (flight tickets, train tickets in Russia), restaurants, etc. Estonian customs officers ask about this at the border when leaving. They ask in Estonian, then Russian, then English, depending. Since I cross with a French passport, I just say, "Sorry, I don’t understand," no matter what. Then they ask with a questioning look, "Euro?" and I shake my head. I haven’t been searched, but they do ask to glance in your bag. Russians with large suitcases often get checked. Cards and phone apps: if you have a Russian bank account.
Telephony and Internet
Roaming works but is pricey. Okay for calls and SMS, but very expensive for data. In that case, use an e-SIM with your home carrier if your phone supports it. Otherwise, look into prepaid rechargeable SIMs in Russia for data only—like SIM cards for mobile modems.
Russian SIM: Since this year (2025), as of March, it’s mandatory to be registered in the EBS (Unified Biometric System) to buy a SIM card. For a non-resident foreigner, this means first registering for a SNILS at an MFC (Multifunctional Center)—also called "My Documents." The SNILS is the pension center, which doesn’t require residency. After getting your SNILS number and certificate, you register on the public services portal, Gosuslugi. Finally, you register in the EBS system (voice sample—you read numbers—and a biometric facial photo).
Personal Car
The Green Card no longer covers Russia, and neither do EU-based insurers. But third-party liability insurance (OSAGO) is mandatory. Since the closure of the Russian checkpoint at Ivangorod for construction and the Finnish border closure, the routes are from Kirkenes in Norway, the Estonia-Pskov route, and—since the Belarus-Russia joint visa this year—the Belarus route, e.g., Poland-Terespol-Brest or Lithuania-Belarus. No OSAGO sales if you cross via Kirkenes. I didn’t see any at Shumilkino, the Russian checkpoint after Estonia toward Pskov. If you have a Russian card, you can buy online, of course. Otherwise, pay in cash on-site at certain company offices (specific forms aren’t available at all agencies) or online by paying to a third-party account outside Russia—with added fees.
Space tourism took major strides in 2024, with the market experiencing strong growth, projected to reach $1,526.9 million USD by the end of the year.
Key highlights included the first private lunar landing with Intuitive Machines' Odysseus mission, SpaceX's record of three launches in a single day, and the first spacewalk by a tourist during the Polaris Dawn mission.
Virgin Galactic continued its suborbital flights before pausing operations to prepare its next-generation spacecraft. China made history with the return of lunar samples via Chang’e 6, while Europe launched Ariane 6 and Vega C.
Donald Trump’s return to the White House is expected to accelerate space tourism development, with an ambitious goal: sending humans to Mars before the end of his term.
Projections for 2033 forecast massive sector expansion, with the market estimated to exceed $40 billion USD. Read more...
Key highlights included the first private lunar landing with Intuitive Machines' Odysseus mission, SpaceX's record of three launches in a single day, and the first spacewalk by a tourist during the Polaris Dawn mission.
Virgin Galactic continued its suborbital flights before pausing operations to prepare its next-generation spacecraft. China made history with the return of lunar samples via Chang’e 6, while Europe launched Ariane 6 and Vega C.
Donald Trump’s return to the White House is expected to accelerate space tourism development, with an ambitious goal: sending humans to Mars before the end of his term.
Projections for 2033 forecast massive sector expansion, with the market estimated to exceed $40 billion USD. Read more...
France’s first ski resorts will open their slopes to skiers this Saturday, November 23, 2024.
Val Thorens, Tignes, and the Grands Montets area in Chamonix are kicking off the ski season. Read more ...
Val Thorens, Tignes, and the Grands Montets area in Chamonix are kicking off the ski season. Read more ...
Hello fellow members,
Hope you're all doing well—it’s really great to see the site up and running again! Back in 2022, I booked a round-trip flight to Cairo/Paris via eDreams. The outbound was with Saudia: Cairo > Jeddah > Paris. The return was supposed to be in September 2022 with Aegean: Paris > Athens > Cairo. At the end of July, I got an email saying my flight was canceled by the airline. I immediately requested a refund, and they told me it would take 6 months to process. And since then—nothing. I’ve followed up with eDreams multiple times, but they just redirected me to Aegean, whose contact seems impossible to reach.
Do you have any leads or a contact address to follow up with them? Have any of you had similar experiences? Were you eventually refunded?
Amina
Hope you're all doing well—it’s really great to see the site up and running again! Back in 2022, I booked a round-trip flight to Cairo/Paris via eDreams. The outbound was with Saudia: Cairo > Jeddah > Paris. The return was supposed to be in September 2022 with Aegean: Paris > Athens > Cairo. At the end of July, I got an email saying my flight was canceled by the airline. I immediately requested a refund, and they told me it would take 6 months to process. And since then—nothing. I’ve followed up with eDreams multiple times, but they just redirected me to Aegean, whose contact seems impossible to reach.
Do you have any leads or a contact address to follow up with them? Have any of you had similar experiences? Were you eventually refunded?
Amina
Hi there,
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
I’m booking a flight operated by Luxair for my wife and me.
30 hours before the scheduled departure time and as requested by them, I complete the online check-in. I’m then offered the option to choose our seats. Looking at the cabin layout, I see that two seats have already been assigned to us—one in the middle of the cabin on the left side, the other at the back of the cabin on the right side. I notice that both have an adjacent seat available, along with dozens of other seats.
I move one of the seats so we can sit together on the plane... and I’m charged 19 €! When I complain, Luxair (or rather, the platform) responds that there was no way to get adjacent seats.
This tactic to push passengers into pre-reserving seats for a fee is really bordering on a scam! And now I’m getting messages encouraging me to upgrade my seats!
Basically, airlines keep prices low but do everything to pressure us into paying for extras.
I move one of the seats so we can sit together on the plane... and I’m charged 19 €! When I complain, Luxair (or rather, the platform) responds that there was no way to get adjacent seats.
This tactic to push passengers into pre-reserving seats for a fee is really bordering on a scam! And now I’m getting messages encouraging me to upgrade my seats!
Basically, airlines keep prices low but do everything to pressure us into paying for extras.
I’ve kept quiet about them... to preserve them.
Those are the words of a passionate traveler who recently wrote to us.
For years, he’s been discovering rare, authentic places... and chooses to say nothing.
Out of respect. Out of fear of destruction. Out of love for secrecy.
What would you do?
You stumble upon a magical spot, still untouched by mass tourism.
Do you keep it to yourself... or do you open the door, gently, to other travelers?
At DIRECTRAVEL, we’re asking ourselves these questions.
Can sharing be an act of passing something on?
Or is it always the beginning of the end for these preserved places?
Read the article here.
Photo credit: Frédéric Soltan
Photo credit: Frédéric Soltan
Hi there, we’re planning a trip to Nosy Be next summer and we’ve come across Neos Air, which offers direct flights from Rome and Milan. It looks really appealing, but how reliable are they, especially in terms of punctuality—particularly for evening departures?
The best time for a cruise depends on the destination and personal preferences, with plenty of options available year-round.
In January, ships are often less crowded, offering some great deals.
Valentine’s Day is perfect for romantic cruises to the Caribbean, the Seychelles, or French Polynesia. For a unique experience, Antarctica in February offers breathtaking landscapes and abundant wildlife.
In summer, the Arctic reveals pleasant temperatures and spectacular nature.
Finally, the holiday season can be a great opportunity to escape on a cruise and avoid the stress of traditional celebrations.
Read the article...
In January, ships are often less crowded, offering some great deals.
Valentine’s Day is perfect for romantic cruises to the Caribbean, the Seychelles, or French Polynesia. For a unique experience, Antarctica in February offers breathtaking landscapes and abundant wildlife.
In summer, the Arctic reveals pleasant temperatures and spectacular nature.
Finally, the holiday season can be a great opportunity to escape on a cruise and avoid the stress of traditional celebrations.
Read the article...
Hi everyone,
I just wanted to warn you all after my disastrous trip back on February 28th because of Emirates airline. Please note that if you need to file a complaint with this airline, wait until you're back home in France or your country of origin. Here’s what happened to me. I had booked and paid for seats on the plane for my outbound flight on February 10th from Lyon to Dubai, then Dubai to Bangkok. Despite our reservation, these seats weren’t assigned to us. I spoke to a flight attendant who told me she’d inform Emirates management and advised me to file a complaint once I was at my hotel. So, I did that on the Emirates website to request a refund for the paid seats that weren’t assigned, totaling 34 €. On February 26th, I tried to check in online for the next day, which was supposed to be my return flight. To my surprise, my husband still had his return ticket, but mine was no longer scheduled. I contacted the airline via chat, and an advisor told me, "Ma’am, you canceled your return flight." I responded, of course, that I hadn’t, and as proof, my husband still had his return ticket. The advisor ended the conversation by insisting I had canceled my flight. I was devastated and in tears, and like most tourists, I only had data and no way to call except via WhatsApp and Messenger. I had to contact my daughters so they could call Emirates to understand and resolve the situation. But nothing worked—they insisted that when I filed my complaint, it was indicated that all my future tickets were canceled. The flight on February 27th was fully booked, so either my husband returns to France alone, or we return together on February 28th, but we’d have to pay 2300 € for both of us. Despite multiple explanations to Emirates—including that I’m disabled and can’t be alone—they refused to listen or understand. We had to pay 2300 € to get home on February 28th. We also had to extend our hotel stay in Bangkok by one night and change our train for the return on the 28th, totaling 2565 € to get back home. I’ve since filed requests with Emirates for a refund of the return flight tickets and with my Visa card, but I have little hope of recovering anything. If anyone here has experienced this situation or has any ideas for a solution, I’d really appreciate your help. Thanks so much for your valuable support. Most importantly, remember: DO NOT FILE A COMPLAINT WITH EMIRATES BEFORE RETURNING FROM YOUR TRIP.
I just wanted to warn you all after my disastrous trip back on February 28th because of Emirates airline. Please note that if you need to file a complaint with this airline, wait until you're back home in France or your country of origin. Here’s what happened to me. I had booked and paid for seats on the plane for my outbound flight on February 10th from Lyon to Dubai, then Dubai to Bangkok. Despite our reservation, these seats weren’t assigned to us. I spoke to a flight attendant who told me she’d inform Emirates management and advised me to file a complaint once I was at my hotel. So, I did that on the Emirates website to request a refund for the paid seats that weren’t assigned, totaling 34 €. On February 26th, I tried to check in online for the next day, which was supposed to be my return flight. To my surprise, my husband still had his return ticket, but mine was no longer scheduled. I contacted the airline via chat, and an advisor told me, "Ma’am, you canceled your return flight." I responded, of course, that I hadn’t, and as proof, my husband still had his return ticket. The advisor ended the conversation by insisting I had canceled my flight. I was devastated and in tears, and like most tourists, I only had data and no way to call except via WhatsApp and Messenger. I had to contact my daughters so they could call Emirates to understand and resolve the situation. But nothing worked—they insisted that when I filed my complaint, it was indicated that all my future tickets were canceled. The flight on February 27th was fully booked, so either my husband returns to France alone, or we return together on February 28th, but we’d have to pay 2300 € for both of us. Despite multiple explanations to Emirates—including that I’m disabled and can’t be alone—they refused to listen or understand. We had to pay 2300 € to get home on February 28th. We also had to extend our hotel stay in Bangkok by one night and change our train for the return on the 28th, totaling 2565 € to get back home. I’ve since filed requests with Emirates for a refund of the return flight tickets and with my Visa card, but I have little hope of recovering anything. If anyone here has experienced this situation or has any ideas for a solution, I’d really appreciate your help. Thanks so much for your valuable support. Most importantly, remember: DO NOT FILE A COMPLAINT WITH EMIRATES BEFORE RETURNING FROM YOUR TRIP.
