Discussions similar to: Que penser Air Astana
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Which airline for Seoul?
Hi there,

When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
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Missing maiden name on Turkish Airlines flight ticket
Hi, I booked flight tickets with Turkish Airlines 15 days ago for a round-trip for 4 people to Thailand in August 2026. On my reservation, I only included my married name, but on my passport, my maiden name appears along with my married name. I only noted one first name—I didn’t include my second or third first name. For my husband and children, I only included their first first name. I called Turkish Airlines a few days ago as a precaution, and they were very helpful, guiding me through the process of adding a comment to request the modification with scanned passports. They confirmed it would be free of charge. Today, I received a response from TK saying I need to buy new tickets with the required changes and then provide them with the new reservation details to be reimbursed for the initially purchased tickets. I called Turkish Airlines again, and they advised me to file a complaint using the initial comment I made. I did that tonight, explaining that I made these requests as a precaution—I fly every year and have never included my maiden name or other first names on my reservations, and it’s never been an issue. Plus, I can’t afford to pay for new tickets since prices have skyrocketed (+1000 € for 4 people). I’m really worried and anxious about this situation. We’ve been saving for a while to afford this trip, and I hope it gets resolved favorably. Have any of you experienced similar issues or situations like this? If so, how did it go at the airport? Thanks in advance for your help
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Upcoming Jet Fuel Shortage in Vietnam and Sri Lanka
Hi! Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage. In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages. The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations. This will begin in the coming days. 🙁
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Returning to China in the fall: when to book international flights for the best price?
Hi everyone,

We’re planning to return to China next fall. Destination: Shanghai, followed by a trip through Gansu and then Hunan. I’ll admit that international flights are leaving me a bit puzzled—I’m wondering how far in advance I should book to get the best deals. For most other international destinations, I usually book 6 to 9 months ahead, but for China, it’s a whole different story... For example, when I look at flight comparisons, the best prices are around 500 € or even less for departures within the next 3 months with Chinese airlines (Air China, China Southern, etc.). Not the most practical timing for planning a trip... Those same tickets jump to over 1,000 € for departures around October 20th. 🏴‍☠️ There are also flights in October at very reasonable prices with Finnair + Juneyao Airlines. Has anyone heard of them? I’m worried that if the first flight (Finnair) is delayed, it might be impossible to get rebooked on the next Juneyao flight... Anyway, if you have any recent experiences to share... 😇 Thanks in advance! !
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Layover in Atlanta and baggage claim
Hi there,

I’m heading to the United States for the first time, flying from Paris to Austin with a layover in Atlanta. I arrive at 8:55 PM and leave again at 10:30 PM. Air France told me I don’t need to collect my checked bags, but I keep reading that I *do* have to pick them up after immigration and customs—and that doing all that in 1 hour 30 minutes is basically impossible. I’m traveling with my son, and our English isn’t great. It’s making me a little anxious because the flight I need to catch is the last one of the day, and if I miss it, I’ll have to wait until the next morning.

Do you think this is doable?

Thanks so much
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Change of airport from Lyon to Paris with Royal Jordanian
Hi, I booked a ticket on January 2nd for a round trip from Lyon to Amman from August 13th to 27th. I received an email on March 27th informing me that my departure and arrival airport would no longer be Lyon but Paris. I contacted them to say I refused this change, since it’s 400 km between the two airports. They replied that I could cancel my flight with cancellation fees of 130 € and a non-refundable tax of 29.82 €. Or I could change the dates and still face a 130 € penalty. I find this unbelievable—the airport change isn’t my fault, but theirs. They told me Royal Jordanian no longer flies out of Lyon. What should I do?
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Which is the most reliable airline for domestic flights in Australia?
Hi there,

Since I’m not familiar with Australian airlines, I’d appreciate some advice.

I need to book a domestic flight from Adelaide to Sydney quickly, and I see Jetstar, Virgin, and Qantas as options. On paper, Qantas’s schedule and price are less appealing.

Which of the three is the most reliable (fewer flight cancellations, since this is the last flight of the day) and easiest to book on their website?

Thanks!
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Airports in the Persian Gulf Emirates
Hi,

Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.

Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.

Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.

Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??

Wishing all these travelers courage, patience, and success in making it back home.

...

Doha Airport on October 21, 2025:



...
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Flight ticket never received (eDreams)
Hi there,

Hi, I just bought a flight ticket on eDreams. My account was debited, but I haven’t received the tickets. I checked my spam folder, but no luck. Could you provide me with a contact number or a link to their site so I can file a complaint? Alternatively, if anyone has a solution, I’d be interested in getting a refund. I contacted my bank, but since the amount has already been debited, what can they do? Thanks in advance!

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Safe airline for Hong Kong - Tokyo connection
Hi there! I’m planning to spend a few days in Hong Kong in April/May to visit my son, who’ll be doing an exchange program there. We’d also like to take the opportunity to spend a few days in Japan. Do you have any tips on airlines in the region? I’ve seen deals on Skyscanner for HK Express, which seems like the local Ryanair. But I have no idea what it’s like. Thanks in advance!
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Air Mauritius ghost flight
Hi,

I received an email from the airline saying my return flight was canceled and rescheduled to another flight.

Nothing about the connection in France...

I checked my passenger file, everything is the same as when I first booked.

I asked for an explanation by email.

They replied that my original flight was canceled and that I should sort it out with Air France since I bought the ticket through their site.

I called Air France. Finally got through to someone. The agent checked my file and told me there were no changes and therefore couldn’t reschedule my flight.

I checked my file again: the flight is the same as on the day I bought it.

They suggested I change it by paying!!!

I forwarded Air Mauritius’s emails to Air France. Waiting to see what happens next...

Have you ever had this kind of problem? What’s going on with Air Mauritius? Have they become a third-rate airline that’s absolutely not recommendable?

Thanks for your thoughts and any attempts at explaining this...

(The Air Mauritius flight is no longer for sale on Google Flights. The replacement flight isn’t either... Yet it still appears on the Air Mauritius site as the replacement flight.)
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Avianca: opinions on long-haul flights to Chile
Hi there. I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing. Way cheaper than Air France, for example. That said, the reviews I’ve seen online aren’t great. What do you think of this airline? Have any of you taken long-haul flights with Avianca? Thanks in advance for your replies. Eric
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Layover canceled 4 months before the flight by Lufthansa
Hi, I’m traveling to New Zealand in January 2026 with Lufthansa. To check the allowed baggage dimensions, I went to my "booking" account on the Lufthansa website. And that’s when I discovered that my last layover, the Zurich-Bordeaux flight operated by Swiffairlines, was canceled. I never received an email, and even worse, it’s not even noted on my booking. So I contacted Lufthansa. They told me that for now, there are no other flights but that there will be by the time I leave. They advised me to call them every week to get a flight. What do you think of their response? Has this ever happened to you? Emilie
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Air Austral: scam or stupidity?
My request: We would like to modify our return flight booking scheduled for December 3 under reference: O__T. We’d like a flight that gets us to France no later than January 27, 2025, under the same conditions as our current ticket. Please let us know the options and any additional fees. (We paid 2,256 € for the round-trip Bordeaux/Tamatave tickets for 2 people.)

Air Austral’s response: We’ve managed to free up seats for January 22. (Same class.) The penalty and adjustment fee is 895 € per person. (That’s 1,790 € for 2.)

My response: Given the outrageous prices Air Austral is charging for a date change, we’re confirming our flight on December 3, 2024, for Tamatave/Bordeaux. Also, you can count on me to share this experience with Air Austral on various online forums. It’s absolutely shameful to offer a flight change for 1,790 € when buying new tickets would cost us 1,564 €. I think Air Austral’s pricing policy is going to interest a lot of people online, and I can assure you that you’ve just lost two customers who will give you some great publicity.

Despite a complaint, no reaction from Air Austral—they’re clearly in big trouble...
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Issue with Name on Air France Booking via Lastminute
Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me? Thanks
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Montpellier-Fez flight canceled by Air Arabia: group action?
My Montpellier-Fez flight was canceled by Air Arabia and rescheduled with only 1 day on site instead of 4, making the trip pointless. Customer service is unresponsive. If you’re also affected by this flight (or a similar one), join me to consider a group action. Contact me here or via DM! #AirArabia #PassengerRights
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Incomplete name on Ryanair flight
hi, I forgot the first of my partner’s 2 last names on the Ryanair booking (for example, his name is Durand Dupond but I only put Dupond). Do you think I need to change the reservation? It costs 110 €, so I’d rather avoid it—we’re traveling in Europe and leaving in 2 days. Thanks so much!
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Mistake with middle name on flight ticket
Hi,

I’m leaving for Brazil in two weeks with my partner and just realized I made a mistake on the flight ticket regarding the middle name. Usually, I never include one, but this time I wanted to add my partner’s middle name—and instead of putting it on his ticket, I put it on mine. So now I have an incorrect middle name (a male one, no less!). Otherwise, the first and last names are correct. Do you think this could cause a problem, given that the middle name is optional? Thanks!
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Qatar Airways: cancellation and incomplete rescheduling
So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊
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Issue with flights to Cambodia with a layover in Bangkok
we have flights with Swiss and Lufthansa for January; our flights are still in our booking file. But after reading that the Cambodian ambassador in Paris advised against transiting through Bangkok (which is our case), I reached out to the airlines to potentially change our ticket via Singapore. However, both companies have canceled all flights to Cambodia, regardless of the day or airport. We’ll have our contact on the ground call us on Monday to figure out what to do, especially since no insurance covers war, conflict, etc. If anyone else is in the same situation with an upcoming departure, we can exchange tips
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KLM: rerouted without notice!
Hi there,

This afternoon I had a flight at 5:10 PM to Amsterdam from Nice (final destination: Berlin). I arrived at the airport a little before 3:00 PM and saw that the flight was now leaving at 6:30 PM. I went to the counter to point out that I wouldn’t have time to make my connection, and they told me I’d be spending the night in Amsterdam.

When the agent checked her computer, she saw that I’d been put on a flight with another airline and asked if I hadn’t received an email.

In the end, I had to change terminals and leave at 7:05 PM with Swiss Airlines, then Air Baltic.

Just to clarify, I checked in less than 24 hours ago for both KLM flights (Nice-Amsterdam and Amsterdam-Berlin) where I had seats assigned. I checked my emails carefully, and I was never notified!

Luckily, the Swiss Airlines flight left later—otherwise, at 3:00 PM, I wouldn’t have had time to check in (I have a checked bag), and I don’t know how I would’ve proven I never got an email. Also, thankfully, I went to the counter much earlier than planned for the 6:30 PM departure.

In the end, I was lucky because with KLM, I would’ve lost a whole day. And it’s a good thing I always travel for at least two full weeks because I’ve often lost a day due to delays—I wouldn’t do that for a week or a weekend getaway...

This is the first time this has happened to me, but there’s a first time for everything!
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Tips for multi-destination flights
Hi there, We're planning a trip to the Philippines but would love to spend 10 to 15 days in Vietnam to see what we missed due to bad weather a few years ago. Every simulation I've tried has turned out to be way too expensive... I know that for a departure around February 2026, it might be a bit early, but if anyone has a great tip.....? Thanks in advance
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Opinions on flight ticket price to Sydney
Hi everyone,

So glad to see this forum still so active!

Quick question for those who’ve recently traveled to Australia: I found a Singapore Airlines flight from Marseille/Frankfurt/Singapore/Sydney for 1425 € round-trip (from 11/10 to 12/8).

Do you think that’s a good price??

I checked directly on the Singapore Airlines website, but the price is way higher than on the comparison site.

Thanks for your input!
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EasyJet in Nice: Fight Over Refusal to Pay Baggage Fee
The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.

https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711

If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?

A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
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Can't see domestic flights on the Cabo Verde Airlines website
Hi there,

I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?

Best, Thierry
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Best time to book flight tickets to Seville
Hi everyone,

Does anyone have an idea about how flight ticket prices drop for a given destination? (Excluding Ryanair, of course.)

We need to leave for Seville on December 27th. Generally, airlines launch trips on a specific date with a high price to start filling the plane. As the departure date gets closer, the airline tries to fill the plane and lowers its prices, so the ticket price becomes reasonable again.

Example: Right now, for a trip in about 10 days, the average round-trip ticket price is usually around 200 €. Currently, the round-trip ticket price for December 27th is 450 €.

If any of you have more precise info on this topic (for example, if the price drops 15 days before departure), thanks in advance for your input. Jean Paul
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All Tanzanian Airlines Banned
Hi,

A pretty serious issue has come up in the past few weeks for traveling to Tanzania.

What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php

Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!

Loïc
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Your thoughts on IndiGo airline
Hi there,

Have you ever traveled with this airline? It seems like they have a real monopoly on some destinations and are also much cheaper.

Thank youuuu.
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Payment Issue with Saudi Airlines
Hi there, I’m facing a rather unusual issue with SAUDI AIRLINES. I booked a flight to Jakarta with a layover in Jeddah for July directly on their website on February 25th, paying for our three tickets via PAYPAL. I quickly received confirmation that my flight was booked and our e-tickets were issued. However, after several days, I noticed we were never charged for the tickets, and I saw on our PayPal account that the payment authorization was still pending.

At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.

Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).

So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.

I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.

I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.

I hope you can shed some light on this?

Thanks for taking the time to read this
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