Hey fellow cyclists, Cyclists on trails, paths, or greenways—why do so few (if any) of you use your bells to warn walkers, runners, and other pedestrians when they’re moving in the same direction as you? I exercise every day (brisk walking) among you in France and abroad, and it’s something I’ve noticed—often with a few scares (and I’m guessing some accidents between cyclists or with pedestrians). Personally, I always stick to the rules, walking on the left (facing traffic) so I can see you coming, but not everyone does that—neither pedestrians nor cyclists, and let’s be honest, it’s a bit of a free-for-all. 🤪 Your bikes make little to no noise, so why take risks and put others at risk too? A quick, light *ding-ding* would be enough to warn people—what do you think? 😅

Hi there,

I’m currently looking for a bike to do my first bike trip across France, with the ultimate goal of cycling through Latin America. I’ve got a lot of questions and I’d love to hear if you have any answers or advice to share. First off, I’ve been through this before with hiking. I want to get top-quality gear right away. When I started hiking, I ended up buying everything three times—first beginner gear, then intermediate, then expert, etc. For biking, I’d prefer to skip that process and invest right now in a bike that could ideally handle Latin America. I’ve set a total max budget of around 5000 € (roughly 4000–4500 € for the bike and the rest for accessories: panniers, helmet, cycling shorts, etc.).

So, I’ve got quite a few questions:

* I’ve read in several places that some people recommend buying the bike directly in Latin America. Since I need a first bike to train in Europe, would it be better to buy an entry-level bike in France (and sell it before the big departure)? Or is it preferable to start right away with my final bike to get used to it? Is buying it there just to save a bit of money?

* For a long-term trip (around six months) in Latin America, is it better to go for a gravel bike or a mountain bike?

* Should I buy a new bike or a refurbished one? Even more so given that I’m planning a long trip—could a refurbished bike end up causing more breakdowns?

If you have any advice on models, technical features to prioritize, or recommended sellers or resellers, I’d love to hear it. I’m a total beginner—I’ve only just started watching videos and reading up on the subject, and all the technical specs are new to me!

Thanks in advance for your help!

Hi, I’m planning a bike trip in Italy starting from Pisa to Cinque Terre and I’m looking for a company to transport two suitcases. The suitcases are picked up in the morning at our hotel and dropped off at the next hotel along our route. I’m looking for something like *La Malle Postale* in France, which some people use on the Camino de Santiago. Thanks for your feedback!

Hi everyone, Preparing for a new trip, we're looking for info on transporting our bikes with Kuwait Airways. As usual, the conditions aren't very clear on their website. Has anyone traveled with this airline before and have any tips to share? Have a great day, Nathalie

Hi there,

Since I can’t reach AirChina by phone, I’m posting here to see if anyone has encountered a similar situation and can shed some light.

I’m flying on Sunday for a CDG-Beijing-Canton flight with AirChina, then Canton-Bangkok with Spring Airlines.

I’m a bit worried about my luggage. I’m only traveling with a backpack, a carry-on bag.

I’m not entirely clear on the rules about carrying liquids in the cabin, and I’m hesitant to bring a small toiletry kit (small perfume, cream, deodorant stick—all under 100ml, in a ziplock bag, with a total volume of 350ml).

From what I understand, liquids are allowed but only in checked baggage for domestic flights. On the other hand, it’s stated that they’re permitted in cabin if they meet the 100ml rule and are packed in a ziplock. It’s a bit contradictory, and the airline isn’t responding.

Since my connection is tight and I’m not familiar with Beijing Airport, I’m afraid of breaking the rules, getting held up during security checks, and having to throw away my things.

If anyone can clarify this for me, I’d really appreciate it! !

Hi there, How do you get from Santa Cruz de Tenerife to Tenerife South Airport for an EZS flight? Are there buses, taxis, or other options? Thanks! Mich74

Hi there, we’re planning a Munich to Venice bike trip at the end of June 2026. Getting back from Venice to Toulouse by train with 4 bikes isn’t straightforward. What return options have others who’ve done this trip chosen? Any tips or great deals would be much appreciated. Thanks a bunch! !

After testing it for three years across various modes of transport, I’m sharing this video of a bike packing case. It’s made from recycled cardboard and shrink-wrapped, with adjustable thickness and added bubble wrap depending on the level of protection you want. Installing spacers at the fork and chainstays makes the packaging compact. With the fifteen-odd euros for shrink-wrapping at the airport, this case travels really well. https://youtu.be/_GDJi-GqmkM - Low bulk (1.10m x 0.70m x 0.25m for a large frame), it fits vertically in train luggage compartments and the total dimensions (x+y+z) don’t exceed 2.40m. - Two carrying solutions for public transport and easy handling by airport staff (no more tears in the cardboard from openings). - Discreet packaging when dealing with bus drivers and train conductors, as it looks like an ordinary parcel. - No need to return to the starting point to retrieve the case from your outbound trip, which you’d otherwise have to store somewhere, or deal with a bulky cover to pack in your panniers. - You can still check tire pressure through the plastic film without damaging the packaging too much. Drawbacks: Around 3 hours for this lengthy and meticulous process—removing the wheels, pedals, handlebars, and derailleur without misaligning them, then securing all components to the frame. If you get a chance to test it, send me your feedback for future improvements.

Hi everyone,

With summer just around the corner, I’m looking for ideas for organized bike trips in France or Italy. I’m pretty used to traveling independently, but this time I’d like to try something more structured—either in a small group or with minimal logistics (accommodations booked, luggage transport, etc.).

I’m open to different difficulty levels, as long as the setting is pleasant (countryside, seaside, well-known routes, or even a bit more off-the-beaten-path). If you’ve already tried this kind of trip or have good recommendations for agencies or providers, I’d love to hear them!

Thanks in advance for your tips! 🚴‍♂️☀️

Hello,

Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).

Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.

As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.

However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.

But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.

After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.

Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.

The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.

It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.

Best regards,

Hi there,

Coming from Laos (*), I’m planning to enter Thailand by bike via the Fourth Thai–Lao Friendship Bridge.

Before this bridge was built, I’d already cycled the road from Louang Namtha to Houei Sai and crossed the river by boat to reach Thailand.

At the time, the condition of that road was impeccable, and most importantly, traffic was light.

So I’m wondering if anyone who’s taken it recently can tell me whether traffic has increased since the bridge opened.

Thanks in advance!

(*) I’m currently cycling in China (Yunnan)

Hi there, We're thinking of cycling from Lisbon to Vila Real de Santo António in March. Staying at campsites along the way. I have two logistics questions: 1) Where to leave the van in Lisbon? Would it be okay to leave it a bit outside Lisbon if needed? 2) Can we take the train back from Vila Real de Santo António to Lisbon with our bikes? Thanks for any insights! Momo

Hi everyone, I’d love to bike from Lyon to Marrakech or Agadir. I’m looking for someone around my age (23) to join me. I’m also after some tips on routes, things to know, etc. This road trip is planned for September 2026. Looking forward to your replies and advice!

Hi,

Icelandic airline Fly Play has ceased all operations with immediate effect. 400 employees were laid off this morning, all flights have of course been canceled, and thousands of passengers are left without solutions. It operated flights to several European countries and the USA, including France from Paris Charles de Gaulle :(

Hi, I often see people here claiming that if a flight is canceled due to weather, the passenger isn’t entitled to any compensation. However, the airline is only exempt from compensating the passenger if—and **only if**—they offer re-routing “as soon as possible.” Here’s what happened: A single booking with Swiss International Air Lines (a Lufthansa subsidiary) for Paris - Zurich operated by Swiss, then Zurich - Puerto Plata operated by Edelweiss Air (another subsidiary). After arriving in Zurich, the airport was closed for a few hours due to weather, and all flights were canceled. So far, nothing unusual. But Swiss International Airlines really outdid themselves:

Meals and hotel (plus transport to and from): “Figure it out yourselves, but we’ll reimburse you.” No re-routing offered at the time of cancellation (which is **mandatory** at the **same time**), nor in the following days, even though possible re-routing options existed. Worse: After 2 days with no information from the airline, the passenger showed up at the airport to demand immediate re-routing (3 hours later) on a flight operated by the same airline that had canceled the original flight, even though the final destination was 6 hours by road from the originally planned airport (Punta Cana instead of Puerto Plata). The airline refused because there was only space left in business class—and thus, the passenger had to pay!!! It’s completely absurd!!! The passenger declined, so the airline refused the re-routing! No other re-routing options were offered. The next day, the passenger returned, and this time, they were offered—**for the following day**—the exact same re-routing that had been refused the day before (Zurich - Punta Cana)! The passenger accepted. Arrival at a destination 6 hours by road from the final airport. Complete silence from the airline about the transfer. The passenger had to figure it out alone! In the end, arrival at the final destination with a 5-day delay. When the passenger claimed reimbursement for their expenses (nearly 600 €) the day after arrival, it took a month and a half to get the money back.

Swiss didn’t even bother responding to the registered letter requesting compensation. The passenger only received two replies from the parent company (Lufthansa), responding on behalf of its subsidiary, stating that the request should be addressed to its other subsidiary.

The passenger turned to the justice conciliator (a mandatory step before taking the case to court). The airline went silent and didn’t respond to the conciliator, who then issued a report of failure to cooperate. The passenger took the case to the local court in Aulnay-sous-Bois and sent Swiss their “submissions.” The airline remained silent until less than 48 hours before the hearing. Then, over the phone, the airline’s lawyer verbally agreed to pay the 600 € owed but proposed a reduced settlement for the rest. The passenger refused. Then, 24 hours before the hearing, the passenger received Swiss’s “submissions,” confirming the previous day’s verbal proposals.

Finally, the hearing took place, and the judgment was received: 600 € in compensation, as provided by Articles 5 and 7 of EU Regulation 261/2004 + 500 € under Article 12 of the same regulation (additional compensation, given how badly Swiss handled things) + 200 € for legal costs (registered letters, preparing the particularly large case file). All the details of this case (correspondence, justice conciliator, passenger’s submissions, the airline’s submissions, the arguments presented in court, and the judgment) are available here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ In summary: -Just because a flight is canceled due to weather doesn’t mean the airline is automatically exempt from compensating the passenger. -In such cases, immediately look for possible re-routing options yourself (same airline or not), stop just before payment, and take screenshots. -Don’t always blindly believe what the airline tells you. -Don’t give up: the process is simple and free. But you must follow the templates provided on my website https://retardimportantavion.wordpress.com without deviating from them. Best regards,

Hi fellow travelers,

I’m an old-school cycle tourist, traveling by bike... and I’ll be heading to England, Scotland, and Ireland in September. I was wondering if cash is still used in supermarkets, grocery stores, and generally—do people still use cash in the UK?

Thanks for your replies, happy travels!

Hi there, In 2022, I went to Japan where I planned to buy a bike (you need to know a trusted Japanese resident or similar, otherwise it's impossible, but you get a registration in return). There are many websites selling second-hand bikes, accessories, and parts at all price points that you can find online. I bought a suitable bike, the right size, for around 600 €, which allowed me to cover the 850 km I had planned. For transport, you absolutely need a soft bike bag, because you must dismantle it to board any train or bus! And even to move it around the station! For express trains in certain regions, you need to make a reservation for oversized luggage (check at the station), and in return, there will be a reserved space. Keep in mind that Japanese people travel with little luggage since they rarely go away for more than a week. So, if you don’t end up with a crowd of tourists... (watch out on tourist routes in Tokyo and Hiroshima). Avoid tourist areas during GOLDEN WEEK in April-May—trains and hotels are fully booked. Take the opportunity to escape to the countryside... For hotel bookings, Booking and Agoda are safe options—you can confidently choose the cheapest ones. In small towns, street life shuts down at sunset, so plan ahead for restaurants. Otherwise, there’s always the konbini! For ferries, there’s no problem, but you may have to pay in some cases. Otherwise, it’s all very pleasant: drivers are very respectful. Bear in mind that driving is on the left side of the road. I took a few trips around Tokyo and its suburbs without any issues, except for orientation. A GPS is essential because many people don’t speak much English or know exactly where they are in relation to your destination. But luckily, there’s the KOBAN—a neighborhood police box where an officer has a big book of maps, and their mission is to help you find your way if you know the address, the neighborhood name, the subway station, or even the name of a bar (!) Otherwise, I cycled on very small roads away from main routes, through small villages, and that’s where you really discover "deep" Japan. Japan is a mix of landscapes, often wilder than what we’re used to in Europe, but also signs of an aging population, with rural exodus and many abandoned houses in the mountainous countryside of SHIKOKU or NOTO. I explored or took rides from town to town, sometimes ahead of or behind my partner, who traveled by train or bus on her own. I met few Japanese cyclists (with very basic bikes) or non-Japanese ones, except for cyclists on the SHIMANAMI route with amazing bikes. No need for a heavy lock—you can find them there. There are also shops for second-hand parts. For safety, ideally, you should get a local SIM card. It’s good to know that in an emergency, your phone will work to call for help—dead zones are rare. I brought the bike back to Europe as checked luggage in a properly sized box with no special formalities, for a transport cost of around 150 €. I got the box from an international bike shop in Tokyo after some searching and resizing it (with a knife and packing tape).

Hi everyone,

I’m trying to figure out how to get from Paris to Marseille or Montpellier with non-disassembled bikes by train in early July 2025... and it’s a total flop!!! Can’t find any trains that offer the bike-on-board option! It’s so complicated between SNCF-CONNECT, OUIGO, and TER INTERCITÉS!!! Nothing’s simple! I want to take my teens and their cousins on a bike trip to the Camargue, but I’ll have to start planning way ahead to sort out bike transport!!! So glad I found VoyageForum for tips! !

On the new OUIGO trains, there’s now a bike space where you can hang your bike!

https://youtu.be/MfLUXBwrsKw?si=llghy79WExLfzPXR

Hi, We’re traveling as a couple in mid-April for 7 days in the Netherlands. We want to see Amsterdam, the tulips, and the windmills. We’d like to bike through the tulip fields. We’re not athletes, but physical ability probably won’t be an issue. How many days should we devote to each part? (Amsterdam-windmills-tulips) Is it better to stay outside Amsterdam for the windmill-tulip portion? (like 2 nights in Leiden?) Is renting bikes a problem? Should we rent a car, or is public transport efficient? Thanks so much in advance for taking the time to answer! Mélanie

Hi, Lufthansa is really pushing it:

Cancellation of two flights with no rebooking options offered, even though rebooking is possible on the same dates with comparable travel times. Yet Lufthansa claims no rebooking is possible;

To get a refund for a flight canceled by the airline (well after the Covid crisis), you have to take legal action! A refund request was properly submitted, but Lufthansa hasn’t responded.

Lufthansa’s lawyer admitted in court that the refund request is valid and that the airline is willing to refund. But over a year later, the refund still hasn’t been issued! Clearly, Lufthansa prefers to wait for a court ruling, which is a sure thing given their own lawyer’s statement;

After a phone call initiated by the passenger, rebooking was agreed upon by both parties—only for Lufthansa to cancel it immediately without offering any alternative rebooking.

In a follow-up call initiated by the passenger, Lufthansa proposed a rebooking with a travel time of 31 hours instead of 21, even though faster rebooking options with comparable travel times exist.

The proposed 31-hour rebooking includes a nighttime layover of over 12 hours with no hotel or transportation coverage;

For the first rebooking that both parties agreed on (but Lufthansa immediately canceled), they refused to cover ground transportation from the arrival airport to the originally planned airport;

Refusal of other "prompt" rebooking options, even though they were available and proposed by the passenger;

Ongoing legal case: https://retardimportantavion.wordpress.com/2024/10/23/lufthansa-championne-du-refus-des-droits-des-passagers/ 2 Best regards,

Hi everyone,

This summer, we’re planning to cycle along the EV 19 that follows the Meuse River from Langres all the way to Rotterdam. My question is about getting back to Nantes. Do any of you know what the best return option might be? I’d love to hear about your experiences. I saw that FlixBus doesn’t take bikes. By train, I think it’s possible but would involve multiple local trains. We were also wondering if there’s a boat from Rotterdam to Saint-Nazaire that could take passengers with bikes.

Any tips or experiences you can share would be really helpful—thanks in advance! Have a great evening

Hi, It's all in the title—this means nothing's getting through, so no more oil. In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced. European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks

Bluff or not? Stay tuned....

Hi there, we're flying with Air Caraïbes and bringing our dog—he'll be traveling in the cabin with us. The airline recommends a carrier size of 43×35×20 cm, but despite calling them several times, we can’t figure out if the 20 cm is the height or width, or if the carrier can be slightly larger. Thanks to anyone who replies and has flown with Air Caraïbes before!

Hi, We’d like to travel to Saint Martin with our dog on Air Caraïbes, with a layover in Guadeloupe and then a flight to Saint Martin. Our dog weighs 5 kg without the bag—no problem for the Paris-Guadeloupe flight—but the limit is 5 kg *including* the bag for the Guadeloupe-Saint Martin leg. Is there a risk they’ll refuse our dog for being just under 1 kg over? Thanks for your replies!

Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!

Hi there, I’m planning to cycle around Taiwan in 2026 and I’d love to know if it’s possible to do the whole island on bike paths, how many kilometers that would be, whether wild camping is easy, and so on…

Hi everyone. Sorry if my post might make some of you laugh, but here’s the thing—I’m emetophobic, which means I’m terrified of vomiting or seeing someone vomit. So, I’m *extremely* afraid of flying and the possibility of someone getting sick on the plane. I’m taking a flight in a few days from Lyon to Palma de Mallorca. I know it’s a short flight, but I’m still terrified that someone might get sick. I was wondering if there are any professionals or frequent travelers who could honestly share their thoughts or experiences with this. Thanks in advance for your kindness and support.

On February 19, 2025, we traveled on Cathay Pacific flight CX702, which was supposed to take us from Bangkok to Paris Charles de Gaulle, with a transfer via their Hong Kong hub.

The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.

The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.

From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.

Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).

Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!

The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.

These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.

The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.

From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.

Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.

You’d think Cathay Pacific’s management would know how long these walks are...

In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.

Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."

Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!

Especially since the rerouting to Frankfurt seemed well-rehearsed...

Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.

We should *never* have been overbooked!!!

I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.

We immediately arranged for colleagues in Paris to pick us up at that time.

Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.

Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?

On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).

And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).

Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).

But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.

To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.

Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.

So it *is* subject to European law!!!

Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...

In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.

And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!

The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?

And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.

We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.

No response—except an email refusing to comply with European legislation!

Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!

Hi, I booked a ticket on January 2nd for a round trip from Lyon to Amman from August 13th to 27th. I received an email on March 27th informing me that my departure and arrival airport would no longer be Lyon but Paris. I contacted them to say I refused this change, since it’s 400 km between the two airports. They replied that I could cancel my flight with cancellation fees of 130 € and a non-refundable tax of 29.82 €. Or I could change the dates and still face a 130 € penalty. I find this unbelievable—the airport change isn’t my fault, but theirs. They told me Royal Jordanian no longer flies out of Lyon. What should I do?