Hi there,
I’ll be traveling to Japan this coming August. We’ve finalized our itinerary and booked our flight tickets. Now I’m at the stage of buying train tickets for the few segments we’ll need to cover:
Tokyo - Hakone
Hakone - Kyoto
Kyoto - Osaka
Osaka - Tokyo
Here are my questions:
a) Is it possible to buy train tickets for these segments from Canada?
b) If so, which website should I use to do this?
c) And if it is possible, will we be able to print our tickets from Canada?
d) If it’s not possible, where in Tokyo should I go to buy these tickets when I arrive?
Thanks a bunch,
Mario Séguin
Québec, Canada
1ère croisière - MSC Splendida, 02.09.13;
Adore le Costa Rica - 14 visites déjà;
Ai visité: Paris et la France , la côte d'Azur, Italie (2 fois), Maroc, Grèce, Autriche, Espagne, Mexique, République Dominicaine, Portugal, Pérou, Allemagne, République tchèque.
Don’t bother with that—you can buy them on the spot when the time comes.
For Osaka to Tokyo, depending on your exact destinations, flying might be a better option—cheaper and more convenient. But in that case, book in advance.
Wow! That’s awesome, then.
Thanks so much for the quick reply.
Mario
1ère croisière - MSC Splendida, 02.09.13;
Adore le Costa Rica - 14 visites déjà;
Ai visité: Paris et la France , la côte d'Azur, Italie (2 fois), Maroc, Grèce, Autriche, Espagne, Mexique, République Dominicaine, Portugal, Pérou, Allemagne, République tchèque.
That’s great. No problem, then, doing all of this online before departure. It was one of my worries.
Thanks for the quick reply.
Mario
1ère croisière - MSC Splendida, 02.09.13;
Adore le Costa Rica - 14 visites déjà;
Ai visité: Paris et la France , la côte d'Azur, Italie (2 fois), Maroc, Grèce, Autriche, Espagne, Mexique, République Dominicaine, Portugal, Pérou, Allemagne, République tchèque.
hi there
we bought our 4 Shinkansen tickets directly at the station—quick, and most importantly, cheaper than online, at least for us.
kyoto - tokyo would’ve cost around 500 € on the internet, but in the end, it was 300 € on-site, so we treated ourselves to a nice dinner that evening with the difference 😉
Great info, Fred. That’s reassuring. I gather you didn’t have any language issues when buying the tickets.
Really looking forward to it! Just these train tickets left to buy. We can handle that at the station. Is there a counter with a human for ticket purchases, or is it only through electronic kiosks?
Thanks again for your reply to my message.
Mario
(Québec, Canada)
1ère croisière - MSC Splendida, 02.09.13;
Adore le Costa Rica - 14 visites déjà;
Ai visité: Paris et la France , la côte d'Azur, Italie (2 fois), Maroc, Grèce, Autriche, Espagne, Mexique, République Dominicaine, Portugal, Pérou, Allemagne, République tchèque.
So far, I only have theoretical knowledge since we're not leaving until May, but have you looked into train passes (JR Pass, Hakone Free Pass, etc.) that can help save money?
For train frequency, if it helps give you an idea, here's what I found:
- Tokyo to Hakone (actually Odawara Station):
Trains every 10 minutes until 8:30 AM, then at 9:00 AM, then every 20 minutes. Trip duration: 1h30
- Hakone (Odawara Station) to Kyoto:
Schedule: First departure at 7:35 AM, arrival at 10:36 AM. Then a train every hour at xx:35 until 4:35 PM. Trip duration: 3h
Also direct trains: 10:11 AM → 12:14 PM, 12:07 PM → 2:13 PM, 2:07 PM → 4:13 PM. Trip duration approx. 2h05
I don’t have info for Kyoto-Osaka since we’ll be stopping in Hiroshima.
Yeah, I checked the passes, and they wouldn’t be cost-effective for us. So, I’ll buy them at the station when we arrive in Tokyo. A few people on this forum told me it’s easy to buy tickets on the spot and even cheaper than online. Since it’s my first time in Asia, I’m a bit stressed about not having my train tickets in advance, but from what I’ve seen, the train frequency for the routes we’ll take is great, so that eases the discomfort a bit.
Now, I just need to figure out if I’ll be buying them at an electronic kiosk (hopefully not Japanese-only! 😅) or at a counter with a real person!
Mario
(Québec, Canada)
1ère croisière - MSC Splendida, 02.09.13;
Adore le Costa Rica - 14 visites déjà;
Ai visité: Paris et la France , la côte d'Azur, Italie (2 fois), Maroc, Grèce, Autriche, Espagne, Mexique, République Dominicaine, Portugal, Pérou, Allemagne, République tchèque.
no worries, counter with English-speaking staff or self-service kiosk.
everything is straightforward. As for the JR Pass, it wasn’t worth it for us.
if I remember correctly, it was around 500 € per person, so for 4 of us it wasn’t cost-effective.
Thanks so much, Fred. My stress level just dropped a good notch 😅! I found out that when we’ll be in Japan, it’ll also be the Japanese vacation period in mid-August. So, way more crowds to expect on the trains.
Mario
(Québec, Canada)
1ère croisière - MSC Splendida, 02.09.13;
Adore le Costa Rica - 14 visites déjà;
Ai visité: Paris et la France , la côte d'Azur, Italie (2 fois), Maroc, Grèce, Autriche, Espagne, Mexique, République Dominicaine, Portugal, Pérou, Allemagne, République tchèque.
While browsing the Japan discussions, I noticed you travel there regularly and give great tips to fellow travelers. So, I hope you don’t mind me reaching out with two questions I’m still a bit unsure about.
1. eSIM Card. I’m considering a plan with Airalo or a Quebec-based company called Simeo. From what I understand, any plan should work fine—do you confirm that?
2. Payment Methods. Cash vs. bank card (I have Mastercard and Visa). I’m used to paying for everything with my card, but I’ve heard that in Japan, it’s not always possible. I also understand there’s a card (IC card, I think, with a specific name I can’t recall) that you can add to your iPhone wallet. Thankfully, I have an iPhone! I’d love to understand how this card works: where to get it to add to the iPhone wallet and how to top it up.
I’m also guessing it’d be a good idea to have some Japanese cash on hand.
Thanks so much for your valuable advice!
Mario
(Quebec, Canada)
1ère croisière - MSC Splendida, 02.09.13;
Adore le Costa Rica - 14 visites déjà;
Ai visité: Paris et la France , la côte d'Azur, Italie (2 fois), Maroc, Grèce, Autriche, Espagne, Mexique, République Dominicaine, Portugal, Pérou, Allemagne, République tchèque.
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24/05/2026 17:45 Paris-Nord (actually 16:00 from Paris Bercy Seine) -> 25/05/2026 9:59 (actually 7:30 in Berlin)
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Part of the journey was operated by bus instead of the promised overnight train.
For 2 people: 340 € round trip
A total disaster. Never again. I was really looking forward to taking the overnight train, but we faced last-minute changes and truly unpleasant travel conditions. Here are the details:
1) 2 days before departure: email announcing a change of departure station for the outbound trip—Bercy Seine bus station instead of Gare du Nord.
2) Change of schedule: 4:00 PM from Bercy instead of 5:45 PM from Gare du Nord.
3) Change of transport mode!! A bus from Paris to Brussels, then an overnight train from Brussels to Berlin. No functional toilets on the bus. No children under 4 allowed on the bus.
4) On the sleeper train at 9:30 PM: no functional toilets in our carriage, so we had to go to other carriages, even in the middle of the night, to find working ones.
5) The onboard staff, though very friendly, were as lost as we were. In particular, they didn’t know how to handle the lower berths, so people using them had less space (armrests and backrests). Berth numbers weren’t respected, so some passengers had to move. The staff also didn’t know who was supposed to join the compartment during the journey.
6) Arrival at 7:30 AM in Berlin instead of 10:00 AM. No arrival announcement. Passengers had to search for staff to get breakfast and ended up with just a coffee (breakfast = 15 €, not bad for just a coffee).
7) Return trip: drastic schedule change announced by email on 26/05/2026—departure at 7:30 PM instead of 6:30 PM, with arrival between 12:00 PM and 1:00 PM in Paris instead of 10:00 AM. No change in transport mode announced.
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10) Woken up at 5:00 AM with an announcement in all carriages about arrival in Liège.
11) Woken up again at 6:00 AM to be told we’d arrive in Brussels at 7:00 AM.
12) Arrival in Brussels at 7:00 AM and a one-hour wait for the bus to Paris. No functional toilets on the bus.
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I have little hope of getting even a partial refund. Customer service emails acknowledge the discomfort but only offer to reimburse the cost of a coffee on board if we send them the receipt... a bit weak.
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I’d love to know if any of you have recently eaten on the overnight train from Bangkok to Chiang Mai.
We’ve always ordered food on the train, and it was really good (and super convenient).
But in 2022, we ended up feeling like total idiots (with our 4-year-old daughter...) when we boarded the train only to find out that this service was no longer available... (It was the first time we’d traveled right after COVID.)
That’s also when we saw once again how kind Thai people are—they all offered to share their food with us, even though we were mortified. In the end, we managed to buy some instant noodles, which was better than nothing. Anyway, that’s the little story behind it.
In the following years, we’ve always brought our own meals.
I’ve read online that meal trays are back in service (could you confirm this, please?), but that the quality is really poor. I’ve also seen multiple reports that, even though you can eat well everywhere in Thailand, the train meal was the worst food travelers had during their trip...
Could you give me a recent opinion on this?
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For info, we’ll be traveling by train.
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