Bonjour,
Si vous avez le malheur d'être en relation avec "l'expert du voyage" ou "l'expert croisière" ou "so- croisière" (c'est tout la même boutique) vous devez lire la suite.
Historique de la croisière Mascaraignes des « Experts croisière »
Je suis un vieux bonhomme de 70 ans passionné de croisières depuis 20 ans. J’en ai fait plus de 30 sur, à peu près, toutes les compagnies. Je croyais donc connaître toutes les ficelles relatives à la commercialisation, souvent contestable, de ces loisirs : je me suis trompé !
Début janvier, je repère, sur internet, que le paquebot « Victoria » de la Compagie Costa fait, en Mars, ses dernières semaines dans les Mascaraignes. Ceci m’intéresse pour les escales à Madagascar car je connais déjà les autres escales. Je contacte mon croisiériste habituel mais mes conditions sont strictes : je veux une cabine extérieure minimum et single puisque, dorénavant, je voyage seul. Mes interlocuteurs ne peuvent rien me proposer (à cause de la cabine single) à un prix inférieur à 3000 € (avec boissons et service inclus). Je suis un peu déçu car je constate que l’option single est surtaxée par les compagnies.
Je recherche alors sur internet une autre proposition et je tombe le 10 janvier sur le site de « Expert Croisière » où l’on peut établir un devis en ligne. Je fournis donc mes conditions (extérieure, single, tout compris) et j’obtiens une offre à 2610 € que je règle par Paypal à « Les experts du voyage ». Dans les minutes qui suivent une certaine « Jessica » me contacte au télépnone pour me dire que l’offre proposée en ligne n’existe pas ou plus ( ?!?!) ce qui provoque une ire compréhensible. Finalement elle me dit que, pour un total de 2975 €, elle peut me bloquer une cabine se faisant fort de m’obtenir un surclassament. Mais il faut payer tout de suite, sans devis. Je recois alors une « confirmation de commande » pour une cabine intérieure que je n’accepterai jamais.
Je fais part le 13 janvier de mon désaccord (mail de réponse reçu) et j’indique le 17 janvier, faute de réponse, que je ne payerais pas le complément de l’acompte (ce qui signifie annulation de la commande). Le 18 janvier je reçois un mail de « Nohémie » m’indiquant que faute de payement la cabine sera annulée. Je suis furieux d’avoir perdu mon acompte mais le pillage va commencer !
Le 21 janvier, sans m’avoir prévenu, l’agence débite mon compte de 500 €. Cela correspond à quoi ? Réponse quelques jours plus tard, mail de leur « comptabilité » : dès lors que l’acompte est payé la totalité de la commande est due ! En bonne logique d’escroquerie on continue en prélevant successivement, toujours sans me prévenir (en 2 fois par peur de se faire bloquer sans doute) 1300 € et 200 € le 12 février. Finalement on m’envoye un carnet de voyage le 18 février pour une cabine intérieure que j’ai toujours récusée. J’ai donc répondu par mail que je ne ferais pas cette croisière et ne répondrai pas à la convocation à l’aéroport (vol dont je n’ai pas été informé préalablement).
J’ai conscience de m’être fait « avoir » par des commerciaux amoraux totalement indifférents au désiderata de leurs clients : faire du fric est, visiblement, la principale motivation (les primes au personnel en sont-elles responsables ?). Je suis conscient que je ne reverrai jamais mon argent mais je garantis que cette agence ne l’emportera pas « en paradis » et que je ferais tout ce qui possible pour casser cette entreprise et surtout exclure ses commerciaux de toute responsabilité commerciale. La répression des fraudes m’a déjà répondu qu’elle avait cette enseigne en ligne de mire.
Bonjour
Vous avez payé sans devis au préalable?
Moi je demande toujours un devis par mail et si c'est conforme a ma demande je verse l’acompte, mais jamais avant 😉
En effet, litige Paypal et association de consommateurs, et voyez aussi peut-être avec l'assistance juridique de votre assurance personnelle (et/ou assurance voyage si vous en avez une). Avez-vous un contrat signé? (j'imagine que non mais vous avez pu cliquer sur un truc sans le lire jusqu'au bout lors du processus de réservation...).
Si vous avez confiance dans votre agence de voyage habituelle et qu'ils ne peuvent pas vous proposer un prix plus bas, c'est probablement parce que ce prix plus bas est effectivement impossible.
J'espère que vous aurez gain de cause, tenez-nous au courant.
vous avez payé avec paypal?
faite une réclamation à paypal en joignant tous les mails.
Bien regarder les conditions car pour paypal l'achat de marchandises ou services doit avoir fait l'objet d'un paiement à la commande pour ouvrir un litige ce qui au travers des infos du post initial n'est visiblement pas le cas
Merci de vos réponses à tous ; je réponds au dernier mais je reprend toutes vos remarques .
1) croisiériste habituel : ce la dépend beaucoup de votre interlocuteur. En occurrence, la personne que je connaissais ne fait plus partie de la société et il est rare que les agents consultent l'historique de leurs interlocuteurs. En agit ayant trouvé une proposition qui m'agréait ailleurs, j'aurais du l'enregistrer et la renvoyer à mon croisiériste habituel en demandant des explications.
2) la difficulté provient essentiellement des compagnies de croisière qui se refusent à donner, même à quelques jours du départ des offres sérieuses en cabine "single". De plus il semble que Costa refuse de donner des numéros de cabine à la réservation et attend l'envoi du carnet de voyage pour le fournir. Ce n'est pas admissible car, quand on connait bien le plan des bateaux il y a vraiment des cabines inconfortables, pour des raisons diverses, à tous les ponts.
3) en ce qui concerne Paypal. J'ai payé l'offre en totalité directement mais "expert croisière" ne l'a pas encaissé et l'agent m'a demandé mes coordonnées CB pour "réserver une cabiné" , ne m'a pas fait de devis mais m'a envoyé une confirmation de commande. Je ne peux donc pas compter sur l'aide de Paypal
Bonnes croisières à tous : pour moi, c'est fini.
Votre liste est édifiante. Quand, en plus, la DGCCRF vous répond qu'ils sont au courant et surveillent, il y a de quoi se taper le derrière par terre ! A quoi servent tous ces pantouflards ?
Cela me conforte dans mon choix de toujours commander à la source (sans intermédiaire)
que ce soit Costa, MSC, HAL, Ponant ou une compagnie aérienne.
(Sauf les Hôtels où je passe maintenant par les 2 portails les plus connus)
Et pourtant, parfois, je suis tenté par les prix ailleurs ....
Pour votre second point, en prenant une offre non basic,
on peut choisir sa cabine. Sinon, et si elle est trop "moisie" ce qui a été mon cas
le mois dernier sur le Victoria (40...), ils m'ont finalement donné une correcte à bord (70...)
Je ne suis pas désolé ! Je suis furieux de m'être fait avoir malgré mon âge et mon expérience. J'ai eu des désillusions et de satisfactions sur toutes les compagnies.
Ce que je comprends moins, c'est l'indifférence des autorités de la concurrence, pourtant bien au courant de ces pratiques inadmissibles.
Etes vous sur de n'avoir signé nul part et à aucun moment? "même oralement puisque vous avez donné votre numéro de carte bleu quand même.
Parce que dans ce cas là vous pouvez aussi dire à votre banque via les assurances de paiement qu'on vous prélève indument des sommes?
Ou bien est ce que à un moment vous avez dit en espérant le fameux surclassement qui n'est jamais arrivé et que c'est à ce moment là que vous avez eu des regrets?
Parce que malheureusement dans ce cas là..vous êtes en tord...
Vous avez partiellement raison. Je regrette que ma banque n'ait pas été à la hauteur car j'ai depuis changé de numéro de carte bleue en 8 jours ce qui aurait bloqué les prélèvement successifs.
J'ai fait remarquer à Paypal que ces escrocs se servaient de ce nom pour appâter leurs victimes mais ça n'a pas l'air de les troubler. Pour moi, un payement possible par Paypal était une garantie de sérieux de l'entreprise et donc des propositions de son personnel ...
Bonjour
Oui bien sur..et paypal est très sérieux
mais en fait justement via paypal vous ne communiquez pas votre numero de CB
Vous avez du le donner à un autre moment.. et là du coup paypal n'a plus rien à voir
Si on vous prélève sur votre carte bleue en l'absence de contrat signé de votre part, alors c'est tout simplement du vol. Si votre banque ne veut rien faire (en quoi je pense qu'elle peut être en tort, mais ça dépend des détails du dossier), alors je renouvelle mon conseil de vous rapprocher de l'assistance juridique de votre assurance personnelle.
Les banque ne feront rien sans une plainte et bien sur après des preuves mm pour quelques 100 aines d' €€€ sur une carte piratée
Vu ce qui est rapporté j'aurais déjà porté plainte vue la somme
Hi everyone, As you can see, it says "guaranteed ocean view" on the booking. And here s the result: a tiny cabin with the view completely blocked. I paid for a…
Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn.
After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period.
Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.
The pros:
- Ship size
- Reasonable noise levels, except in the restaurants (aside from the covered pool area)
- Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets
- Understated, tasteful decor
- French language spoken on board
- Friendly staff for the most part
- 100% French-speaking clientele
- Decent food with French dishes (even with an Indian chef)
- Tables for two available (though the ship was full, so no changes possible)
- Some high-quality shows, thanks to an excellent English-speaking troupe
- Interesting lectures (especially on history and cetaceans)
The cons:
- Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times)
- Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...)
- Industrial, thawed-out bread and pastries (a letdown for a ship with a French image)
- Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables
- Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
Hi, I’m about to go on a cruise on the Costa Smeralda but I’ve never been on a cruise before. Could anyone share the à-la-carte drink menu? I’d like to know if the prices are excessive, since the MyDrinks drink packages, for example, cost 266 € per adult.
Have a great day! 😉
Hi everyone,
I’m going on a Mediterranean cruise in November and I’m looking for some "tips" to visit the cities of Naples, Messina, and Valletta in Malta without booking the ship’s excursions, which are really expensive.
Thanks so much for your advice and suggestions. We’re a group of 6 people.
Looking forward to hearing from you...
Best,
M
PS: We’re also stopping in Genoa and Barcelona—even though we know these two cities, we’d still love any tips for visiting them!
Thanks
Hello everyone,
We’re a senior couple signed up for a 13-day cruise in Japan on the Princess Sapphire, departing from Yokohama on April 8, 2027.
Are there any other French speakers on this forum who’ll be on this trip?
Hoping for a reply...
Hi,
The MSC Magnifica has been refurbished and a Yacht Club class has been added. Could anyone share their impressions of cabin 14001, as the view is slightly obstructed? Is it really a "disadvantage" in terms of brightness? Thanks in advance
Hi, we're heading to Venice soon. We have a hotel in Mestre and we'd like to know which bus can take us from the Mestre hotel to Marghera Port. Thanks.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion.
2) Follow this format:
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates!
PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1
JANUARY
14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi there,
I’m looking for an all-inclusive Nile cruise on a comfortable boat with as few passengers as possible.
Which tour operator can you recommend?
Thanks in advance.
I’m about to book the panoramic suite, and I’m not sure whether I should go for the one at the front of the ship or the one at the back. I’d really appreciate any feedback—anyone who’s already booked this kind of suite and can share the pros and cons?
Hi,
We’ll be visiting Barcelona for the first time on our upcoming cruise.
I was wondering if it’s better to book a taxi in advance to get from the train station to the cruise terminal, since there’ll be four of us. Are there enough taxis around that we won’t have to wait too long?
For the return trip, same question—are there enough taxis, since we have a flight to catch? Though I doubt we’ll know in advance which terminal we’ll dock at.
I came across this site below—has anyone heard of it?
https://taxibarcelona.taxi/fr/
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion
2) follow the format below
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates!
COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026:
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi everyone, we're going on a week-long cruise and I have a question: can we travel by train and on a cruise with small refrigerated injectable syringes?
Do we need to complete any formalities?
And how should we store them?
Thanks in advance for your feedback.
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027.
Has anyone already done this trip?
I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long?
There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion.
Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it?
It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it?
Thanks for sharing your thoughts on this journey.
Best regards.
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille.
The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs.
We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day).
There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us...
The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality.
The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon.
Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child.
In Civitavecchia, there was a shuttle to the train station for 6 €.
On the MSC for Me app, there were "promotions" on certain excursions.
We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot.
Great evening: Mum49
We're leaving on August 25th for a Danube cruise from Vienna to Bucharest. The travel agency refuses to postpone this cruise despite navigation changes due to the exceptional drought, which include bus transfers that don’t interest us.
Have you had any experiences with this that you’d like to share?
Hi there!
I’m going on a cruise with MSC on the World Europa this coming October.
Stops: Genoa, Naples, Messina, Malta.
Has anyone visited Mount Etna and Pompeii?
Could you share some tips for each of these stops?
I’d like to explore on my own without booking the ship’s excursions.
Thanks for your advice!
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland.
I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive.
You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify).
So, I got a great opportunity and grabbed it.
Departure is on August 23rd.
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by.
Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car.
Guylène