Merci dom97
Croisière "Perle des îles" à bord du Costa Mediterranea: intoxication alimentaire ou épidémie virale?
by Dom97
This discussion is in French, the community’s main language.
Original post
Bonjour,
Je lance la discussion plus particulièrement avec celles et ceux qui ont voyagé cette semaine du 13 au 20 février sur le Costa Mediterranea pour la crosière Perles des Iles.
J'aimerais avoir les impressions des croisièristes sur cette semaine passée, car sans vouloir refroidir les prochains partant (cette croisière reste superbe pour beaucoup), j'ai le sentiment que beaucoup de gens ont été malades ( nausées, vomissements, diarrhées).
J'ai été hospitalisé la nuit du mardi, jour de l'excursion de Catalina, et l'hopital de bord a enregistré 150 consultations en 48h.
Epidémie virale ou contamination alimentaire à bord du Costa Mediterranea pour la croisiére Perles des Antilles? Voici un problème que je souhaiterais abordé.
Convalescent pendant le reste de la croisière , j'ai pris le temps le jeudi de faire un petit sondage dans les coursives du 5ème et 6ème ponts. Sur 40 personnes questionnées 35 avaient des occupants de leur cabine malades.
N'hésitez pas à me donner vos impressions car malgré les nombreuses qualités des services à bord, je me suis vite aperçu qu'un problème de communication persistait avec les autorités du bord.
Merci dom97
Merci dom97
Bonsoir,
Nous revenons aujourd'hui enchantés de notre croisière mais pour répondre à la discussion suite à la journée passée à CATALINA, ma fille a été malade : vomissement et maux de ventre et maux de tête. Ce soir là mes 2 filles ont été pour la 1ère et dernière fois au miniclub car elles ont pensées que ça venait du mini club où tous les enfants vomissaient....
Nous avons raté la sortie du lendemain à virgin gorda car ma fille n'était pas rétablie et moi même je ne me sentais pas en forme. J'ai le sentiment que la nourriture servi à CATALINA en plein soleil est responsable de cette épidémie.
Difficile de prouver quoi que ce soit une semaine + tard?
bonsoir,
merci pour la réponse.
Mes deux filles également ont passé la plupart de leur temps au club enfant (squok club) où certains enfants se montrés malades. Chapeau pour les animateurs qui ont fait face et se sont montrés très professionnels et bienveillants. Mes filles n'ont cependant pas été malades durant le séjour.
C'est à partir de cette soirée qu'il y a eu beaucoup de cas jusqu'à la fin de la croisière.
Ma femme a commencé a être malade jeudi.
Alors si vous avez d'autres témoignanges, n'hésitez pas, car je crois que l'on était nombreux dans ce cas. Et je crois surtout que si les prestations de Costa sont très appréciés car , très souvent, de qualité; il me semble important que les frais de santé devraient être gratuits.
Bonne soirée.
Dom97
Ca ca a tout l'air de ressembler une épidémie de gastro et sur un un bateau c'est pas trés agreable et ça nous est arrivé mais là c'était plutot la moitié de l'équipage
🤪 Je reviens moi aussi de cette fameuse croisiere 13 au 20 fev 2010 j'étais au 4e etage avec mon amie et ma fille de 3ans! je met en garde les passagers malades: c'etait une intoxication et non une gastro meme si les signes sont presque les meme :
ma fille aussi était au mini club mais ce n'est pas la source. La toxine vient d la cuisine et mon medecin tratitant m'a confirmer ce que je savais deja ! Un staph chez un des cuisto peut etre a l'origine de l'intoxication (creme , sauce, mayo, patisseries... tout ça peut avoir contenu la toxine du germe en cause.) on ne soigne pas une gastro par des antibio! les vomissements ont été tres brutes et quasi la meme heures . il ya a eu autant d'adultes que d'enfants atteints. ma fille : je l'ai retrouvée le mardi à 23h au club couchée parterre avec une poubelle pleine de vomi! aucun appel general n'a été fait aux parents ayant des enfants au club (tous les enfants du club ont été malades) la mienne a eu 7 vomissmt en 4h! les tatys du clubs auraient du prevenir carrement le medecin. ça aurait du alerte. ma puce à été hospitalisée vite perfusée car elle presentait deja de grave signes de déshydratation. Elle a été mise sous AT bio des le matin car elle s'est mise à chauffer 39°C! on a été mis en 40aine dans notre chambre (entre autre pour etouffer l'affaire) on a bloquer sa carte costa pour qu'elle ne puisse pas descendre du bateau. qui sait pour nous empêcher de la faire voir par un autre medecin et faire des analyses biologiques (bilan sang et copro)... au final on obtiendra pas d'infos, pas de demommagements financiers pour le prejudice physique, moral et financiers subit les 4 dernieres jours de cette croisiere car on a aucune preuve. je compte sur les guadeloupéens (victimes) pour aller à l'info (rapporchez vous de votre DSDS (ancienne dass) car ils étaient à terre a notre arrivée en gwada!
puisque les ambulances ont du venir chercher des passagers encore allités et hospitalisés! le Costa ne veut rien assumer pour preuve on n'émet jamais de diagnostic! ils ont refusé de notre quoi que se soit sur le carnet de santé de ma fille! et encore moins la revoir!
envoyez vos reclamations par courrier avec accusé de reception à Costa Paris (le siege francais!)
faite marcher la presse locale! je veux pas qu'on étouffe l'affaire c trop facile!
je veux que ça fasse du bruit! moi j'ai fait un patakess à la reception le samedi! et je suis entrain de traduire en français ma facture médicale: 196,50euros! j'ai du payer mais ils vont le payer cher!
autre choses certains n'ont pas été factures ! (c'est pour mieux vous taire mes enfants!) comme ça vous n'avez pas de preuve ecrite!
ATbio: le Bactrim prescrit, protégait les reins des personnes atteintes par la toxi-infection alimentaire collective (T.I.A.C.)
a demain Caro
mam
Bjr
votre récit est intéressant, mais cela ne me surprend pas, difficile d'avoir gain de cause.
d'autres Cies auraient fait pareil, dès que l'argent risque d'être engagé notamment de fortes sommes, le préjudice (mais il serait normal) financier pour Costa est important, il faudrait médiatiser cette affaire, écrire à www.meretmarine.com par exemple pour commencer
bon courage caro, ainsi cette croisière fut gâchée pour vous!!!
@+
d'autres Cies auraient fait pareil, dès que l'argent risque d'être engagé notamment de fortes sommes, le préjudice (mais il serait normal) financier pour Costa est important, il faudrait médiatiser cette affaire, écrire à www.meretmarine.com par exemple pour commencer
bon courage caro, ainsi cette croisière fut gâchée pour vous!!!
@+
Bonjour,
nous aussi nous avons participer à cette croisière la même semaine, du 13 au 21 février, et moi aussi j'ai été très malade pendant 3 jours... j'avais prévu le coup et je disposais déjà de médicaments pour la gastro. Mais je n'ai jamais été malade comme cela, diarrhée, vomissements, évanouissements... au bout de 3 jours je me suis décidée à aller voir le médecin, pour au final me "jeter" au visage pratiquement, les médicaments que j'avais déjà... aucune oscultation , mais effectivement, ils ne m'ont pas fait payer!!
C'était mon voyage de noce... donc un véritable gâchis. Je ne compte pas en rester là, car paraît-il, dimanche, des gens étaient déjà malades!! ils auraient du nous prévenir pour que l'on prenne nos dispositions pour éviter la contamination
On se tient au courant
Ciao
Latnana
Latnana
sincérement dsolé que vous n'ayez pas pu profiter de votre voyage de noce comme il se doit néanmoins pouriez vous me dire si vous avez eu des attentions particuliéres à bord par rapport à cet évènement
en espérant que ceci ne vous décourage pas pour d'autres croisiéres
d'accord merci pour votre réponse rapide
il faudrait médiatiser cette affaire, écrire à www.meretmarine.com par exemple pour commencer
Bonjour,
Voir aussi cruisejunkie.com/events.html éventuellement ?
Bonjour,
Voir aussi cruisejunkie.com/events.html éventuellement ?
* http://expresscotier.free.fr 8 carnets de voyage et galeries (6x Norvège, en Antarctique & Patagonie et Groenland ouest) sur les navires de l'HURTIGRUTEN blog: http://goo.gl/qaMoh
* http://toilapol.free.fr Spitzberg - Groenland nord-est - Lofoten - Bretagne - photoblog
bonjour, je réside en guadeloupe donc je ne suis pas toujours sur ce forum en même temps que beaucoup. C'est bien, que l'on ait quelques témoignages.Alors n'hésitez pas
Je me permets quelques précisions:
- beaucoup de personnes ont été malades: il était difficlie de ne pas voir certaines personnes courir aux toilettes ou de sentir les mauvaises odeurs dans les coursives . je dis cela car il me semble que certains n'aient rien remarqué.
- Je pense comprendre que c'est le mardi soir qu'il y a eu tant de malades ( bien sur au club enfant certains étaient malades avant mais il est difficile aussi de faire la différence entre le mal de mer- qui existe bien- et ce problème qui a largement sévit)
- J'ai été hospitalisé le mardi soir toute la nuit et je n'ai pas grand reproche à adresser à l'équipe médicale car elle a été bienveillante et présente même si le problème de communication est là.
- Le problème est bien réel et certaines personnes m'ont demandé au débarquement l'adresse de Costa pour faire une réclamation.
Pour moi il existe deux problèmes majeurs: - 1) j'ai demandé à l'accueil 5 fois pour voir un officier et je n'en ai pas vu. Il y a un sérieux problème de com. - 2) je monte dans un bateau en forme , je tombe malade dans le bateau, je paie les frais de santé au crosièriste. Même si aujourd'hui mon assurance prend à sa charge les 387 euros de frais médicaux, quelle est cette conception de l'accueil? Alors si après 8 jours costa (= 3 jours de croisières + 5 jours de galères) , Costa facture des frais de santé on peut comprendre que nous sommes plus pris pour des porte-monnaies que pour des touristes.
Pour moi il existe deux problèmes majeurs: - 1) j'ai demandé à l'accueil 5 fois pour voir un officier et je n'en ai pas vu. Il y a un sérieux problème de com. - 2) je monte dans un bateau en forme , je tombe malade dans le bateau, je paie les frais de santé au crosièriste. Même si aujourd'hui mon assurance prend à sa charge les 387 euros de frais médicaux, quelle est cette conception de l'accueil? Alors si après 8 jours costa (= 3 jours de croisières + 5 jours de galères) , Costa facture des frais de santé on peut comprendre que nous sommes plus pris pour des porte-monnaies que pour des touristes.
- beaucoup de personnes ont été malades: il était difficlie de ne pas voir certaines personnes courir aux toilettes ou de sentir les mauvaises odeurs dans les coursives . je dis cela car il me semble que certains n'aient rien remarqué.
C'est vrai, je n'ai rien remarqué... j'ai su qu'une connaissance avait sa fille malade un jour, et est restée couchée.. mais quand on est sur un bateau, je pensais que c'etait le mal de mer... Pour ma part, je ne suis jamais allée ds les toilettes sur le bateau, à part ds ma cabine.. et je suis désolée.. je ne me suis rendue compte de rien.
C'est vrai, aussi, que à catalina, nous n'y sommes arrivés que tard... et avons seulement mangé très vite un steak grillé et des frites.. ni fruits, ni entree ni gateau.. Ceci dit en voyant le monde et la chaleur, à catalina, j'ai plus crains pour les insolations..car il faisait tres tres chaud ce jour la...
je suis désolée.. , tiens nous au courant de l'avancée des choses... j'essaie de contacter mon amie dont la fille a été malade pour voir, si elle va faire quelque chose... comme le disent bcp... en groupe c'est surement mieux.
C'est vrai, je n'ai rien remarqué... j'ai su qu'une connaissance avait sa fille malade un jour, et est restée couchée.. mais quand on est sur un bateau, je pensais que c'etait le mal de mer... Pour ma part, je ne suis jamais allée ds les toilettes sur le bateau, à part ds ma cabine.. et je suis désolée.. je ne me suis rendue compte de rien.
C'est vrai, aussi, que à catalina, nous n'y sommes arrivés que tard... et avons seulement mangé très vite un steak grillé et des frites.. ni fruits, ni entree ni gateau.. Ceci dit en voyant le monde et la chaleur, à catalina, j'ai plus crains pour les insolations..car il faisait tres tres chaud ce jour la...
je suis désolée.. , tiens nous au courant de l'avancée des choses... j'essaie de contacter mon amie dont la fille a été malade pour voir, si elle va faire quelque chose... comme le disent bcp... en groupe c'est surement mieux.
16 croisieres à notre actifs..
CR : https://voyageforum.com/v.f?post=3231650#3231650-https://voyageforum.com/v.f?post=4758024#4758024-https://voyageforum.com/v.f?post=5634674#5634674 -https://voyageforum.com/v.f?post=5583734#5583734
Pour ma part, le courrier recommandé + photo de ma fille dans leur hosto + lettre de plusieurs amis en croisiere avec nous à été envoyé cette semaine. J'ai egalement envoyé une copie part mail à Costa Paris. J'attends impatienmment. Ma facture de 200euros de frais médicaux je l'ai déposée à la Sécu sociale ils ont un volet spécial pour les frais à l'etranger.
Il ne faut pas laisser croire qu'il s'agit d'une gastro et encore moins d'une insolation car les antillais de mon entourage et nous n'avons pas l'habitude de nous exposer au soleil (ce jour la nous sommes arrivés tard et avons juste mangé sur Catalina puis demi tour sur le bateau).
pour repondre à la question des petites attentions qui ont été porté aux malades: le personnel de l'hosto à bord était aux peits soins (mais apres notre sortie , les contacts étaient tres froids, ils ne voulaient rien marqué sur rien du tout pas meme sur le carnet de santé de ma fille)...ils ne veulent pas se mouiller et noter le diagnostic! ce qui les obligerait à prendre leur responsabilité!
Jamais on nous a proposé un repas en cabine alors qu'on avait été mis en 40aine (peut etre pour eviter qu'on ne parle dans les couloirs!) meme pas des boissons...
je peux vous dire que le derniers jours , fatigués d'aller tous les jours a la reception pour voir un responsable, mon mari et moi avons explosé comme 2 bombes à retardement. L'hotesse à du appeler la securité (vetu en civil et pas loin derriere nous!) et le medecin puisqu'il ne voulait pas nous recevoir. Celui ci n'est jamais venu. tout ce qu'on vous dit c'est d'attendre d'etre arrivé à terre pour porter reclamation...
j'etais tres decue de leur comportement . Compte tenu de leur réputation et de leur prestige je pensais que le Costa aurait vite réagit pour calmer le jeu et satisfaire ses clients tres decus.
mam
salut
je suppose que vous avez eu droit au " norovirus"
espèce d'épidémie virale qui a sévit et sévit encore sur les navires
les compagnies américaines en ont eu tous droit jusqu'à 500 personnes en quarantaine
d'ailleurs elles ont toutes pris des mesures pour tenter de limiter ces désagréments, on doit laver les mains x fois avec les solutions alccolisées comme ce que l'on avait recommandé pour la grippe A
Sur ces navires, on ne franchit pas le self là haut sans s'être lavé les mains
sur NORWEGIAN, c'est pire, partout c'est écrit qu'il faut se laver les mains et partout il y a des distributeurs de savon ou des agents à l'entrée des parties publiques vous arrêtant gentiment pour que vous vous servez de la solution.
on ne rentre pas sur le navire sans se laver les mains etc...
cherchez sur d'autres sites ici, vous trouverez d'autres récits de passagers ayant subi cela
cordialement
je suppose que vous avez eu droit au " norovirus"
espèce d'épidémie virale qui a sévit et sévit encore sur les navires
les compagnies américaines en ont eu tous droit jusqu'à 500 personnes en quarantaine
d'ailleurs elles ont toutes pris des mesures pour tenter de limiter ces désagréments, on doit laver les mains x fois avec les solutions alccolisées comme ce que l'on avait recommandé pour la grippe A
Sur ces navires, on ne franchit pas le self là haut sans s'être lavé les mains
sur NORWEGIAN, c'est pire, partout c'est écrit qu'il faut se laver les mains et partout il y a des distributeurs de savon ou des agents à l'entrée des parties publiques vous arrêtant gentiment pour que vous vous servez de la solution.
on ne rentre pas sur le navire sans se laver les mains etc...
cherchez sur d'autres sites ici, vous trouverez d'autres récits de passagers ayant subi cela
cordialement
une passion : les voyages - découvrir ailleurs, côtoyer d'autres - la croisière, c'est aussi tout cela
COSTA - CIC - MSC - CARNIVAL - NORWEGIAN - ROYAL CARIBBEAN - PRINCESS CRUISES -
Bonjour Joaline,
Meme principe sur les bateaux MSC solution hydrolcoolique a l'entree des restos, et egalement au bas des passerelles quand nous revenons d'excusion a terre.
Pas de bouton pour les chasses d'eau dans les WC cela est electronique et se declanche quand la personne s'eloigne de la cuvette, serviettes dans les toilettes a proximite des portes afin de n'ouvrir les portes apres s'etre lave les mains qu' en tenant la poignee avec une serviette en papier à jeter ensuite.
Personnel avec gants que ce soit dans les bars ou les restos.
Il n'y a jamais assez de précautions en ce qui concerne l'hygiene et la sécurite, car un bateau est un milieu fermè et tout y circule rapidement.
Il est triste de constater qu'en ce moment les catas se multiplient, intox, accident sur un autre costa avec des persones decedées et hier soir autre accident a bord du louis majesty de louis cruise avec egalement 2 morts et 14 blesses.
Nous pensons tres fortement a toutes ces familles endeuillées et a l'angoisse des passagers qui ont vu ce qui devait etre une croisiere de reve se transformer en cauchemard.
Cordialement a tous
Meme principe sur les bateaux MSC solution hydrolcoolique a l'entree des restos, et egalement au bas des passerelles quand nous revenons d'excusion a terre.
Pas de bouton pour les chasses d'eau dans les WC cela est electronique et se declanche quand la personne s'eloigne de la cuvette, serviettes dans les toilettes a proximite des portes afin de n'ouvrir les portes apres s'etre lave les mains qu' en tenant la poignee avec une serviette en papier à jeter ensuite.
Personnel avec gants que ce soit dans les bars ou les restos.
Il n'y a jamais assez de précautions en ce qui concerne l'hygiene et la sécurite, car un bateau est un milieu fermè et tout y circule rapidement.
Il est triste de constater qu'en ce moment les catas se multiplient, intox, accident sur un autre costa avec des persones decedées et hier soir autre accident a bord du louis majesty de louis cruise avec egalement 2 morts et 14 blesses.
Nous pensons tres fortement a toutes ces familles endeuillées et a l'angoisse des passagers qui ont vu ce qui devait etre une croisiere de reve se transformer en cauchemard.
Cordialement a tous
desbell83
bonjour dom,
j'ai eu mon amie, qui etait en croisière en meme temps que nous.
elle veut bien rentrer en contact avec toi pour te faire part de son ressenti..
sa fille a été patrac une journée..
16 croisieres à notre actifs..
CR : https://voyageforum.com/v.f?post=3231650#3231650-https://voyageforum.com/v.f?post=4758024#4758024-https://voyageforum.com/v.f?post=5634674#5634674 -https://voyageforum.com/v.f?post=5583734#5583734
Je tiens de plus à préciser et cela n'a rien à avoir avec l'épidémie, que nous avions confié nos cartes postales à Costa pour qu'ils les envoient..... cela fait un mois que nous sommes revenus, personne n'a rien reçu!!!!
Nous avons envoyé un courrier à Costa via notre agence. Ils vont traiter le dossier selon les dire de l'agence, et nous aurons peut être une réponse dans 2 ou 3 mois!!!!
Bref entre la gastro et tout le reste, effectivement, il y a de quoi être déçu par Costa qui a pourtant comme vous l'avez dit une bonne réputation!!
Latnana
Merci pour le conseil!
je n'arrive pas à entrer en contact avec les responsables du site. Il semble qu'il soit impossible d'entrer des textes sur leur site... C'est dommage. 🏴☠️ mais j'en ai profité pour m'inscrire à leur news letter. Fort intéressant j'ai pu suivre l'actu sur les bateaux avec les evenements tragiques survenus récemment. mais j'ai pas trouvé un seul mot sur le Costa Méditerrannéa.
Caro
mam
Cela fait deja un mois que nous avons envoyé mails et lettres recommandées et toujours aucune nouvelle de Costa Paris. Je suis super décue et commence à désespérer. je pense qu'ils ne nous donnerons aucun dédommagement. Notre agence de voyage en Martinique à egalement contacté Costa Paris par telephone et recommandé. Meme pas recu de mail!
je pense qu'apres Paques je vais contacter la DSDS de guadeloupe qui était présente au débarquement le 20.02.10 (puisque certains passagers trop malades et hospitalisés étaient transférés sur le CHU de Pointe à Pitre.) ils pourront peut etre m'informer. je vais aussi relancer l'agence de voyage.
Pour ce qui est du remboursement des frais médicaux (à l'etranger) le dossier est à la securité sociale et c'est tres long m'avait -on dit. le médecin conseil doit expertiser les factures ...
si quelqu'un de Guadeloupe ou un des passagers de cette croisiere à du nouveau. merci de me contacter par mail : mamoutha.972@hotmail.com
MERCI
mam
bonjour,
comme vous j'ai envoyé un courrier à Costa paris et à Selectour paris. Réponse de Selectour: ils prennent contact avec le repsonsable d'agence qui nous a vendu les billets; ce qui ne changera pas beaucoup les choses. Pas de réponse non plus de Costa paris alors que j'ai envoyé le courrier dans la semaine qui a suivi le retour. Habitant en Guadeloupe, je suis aussi surpris que peu de personnes se soient plaint de leur voyage via les forums quand on considère la proportion de malades qu'il y a eu.
De même que pour l'arrivée tout aussi déplorable que l'embarquement pendant laquelle beaucoup de personnes ont réalisé à quel point la prestation était digne de celle d'une grosse usine à touristes ( qui ne s'attardait pas sur le confort et le sort de quelques centaines de personnes qui attendaient dans la rue au soleil pendant deux heures sans eau).
Etrange, tout cela est peut être très vite oublié...
bon courage.
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Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


Hi there,
I'm looking at a cruise in the north.Which one do you think is more interesting? Thanks
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Hello
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
hi,
I’m leaving Hamburg for Iceland at the end of July. The boat arrives in Reykjavik on Tuesday, August 4th at 8 AM, and I’d like to book a day trip like the Golden Circle or Secret Lagoon… The sites like GetYourGuide and others list departures at 8 AM. If you’ve used these sites with the MSC Preziosa, could you let me know how to go about it?
Thanks! 😉
allyMB007
Hi
Has anyone taken the CFC recently?
Thoughts?
Thanks
Thoughts?
Thanks
Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
Hello,
We’re taking a cruise to Northern Europe with a stop in SOUTHAMPTON.
We’d like to visit the Stonehenge site.
Is it possible to get there on our own (my husband is a wheelchair user), since the MSC excursion to Salisbury is priced at 127 € per person?
There’s also a stop in Rotterdam, and it seems there’s a "miniature village to visit" nearby. Has anyone here been there, and if so, how did you get there?
Thanks so much for your tips. Mum49
If you're traveling on the Costa Diadema from October 17th to 28th, 2026 to Lisbon, we can meet up for a drink. Share our cruising experiences, an excursion, a table...
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Hi there, The day before boarding the Costa Favolosa for the Norwegian Fjords cruise departing from Hamburg, I'd like to book a hotel. Which one would be the most convenient location-wise relative to the port?
Thanks in advance for your reply.
Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Thanks in advance!
Thanks in advance!
Hi there,
I’d love to hear from travelers who’ve done this cruise with Rivages du Monde or CroisiEurope.
Thanks!
Elettra69
Hi there,
I’m considering a cruise on this ship in the recently introduced Yacht Club category.
Have any forum members tried it?
What are your thoughts? Positive or negative? Which cabins should we go for—or avoid?
We’re already familiar with the Yacht Clubs on the Splendida, Fantasia, Preziosa, and Divina series.
We weren’t as keen on the one on the Seashore—we found it too big.
Thanks in advance for your feedback!
Best,
Claudine
We're considering a new cruise soon and would like to try the Renaissance.
The uniqueness of the promenade cabins appeals to us, but could anyone give us some insights on the following points:
- Is the glass door sufficiently tinted to prevent outsiders from seeing into the cabin?
- Is the soundproofing good enough to block out conversations on the promenade deck?
Thanks in advance to anyone who can help!
Hi there,
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Hello,
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
Hi, can you eat in the evening at the Costa Smeralda’s cafeteria, or do you have to dine at the restaurant? Thanks for your reply.
contact me to get referred at MSC, for your first cruise or if you haven't traveled with MSC in over 5 years
Hi everyone,
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
Hi there
Is the water from the cabin sinks drinkable?
Is the water from the cabin sinks drinkable?
We’re stopping over in Rovinj this coming May, and since we’ve already visited the main sights (port, church, etc.), is there a walk we can do on our own—no boat needed—that would fill a morning?
Thanks to anyone who knows the area…
My wife and I are going on a cruise on the MS Vesteralen on August 4th. The ship stays close to the coast to deliver mail and packages. My wife is a musician and is sensitive to the movement of the boat. Which deck and cabin should we choose?
Thanks in advance
Thanks in advance
Hi there,
So, I booked this cruise...
I know CFC gets a lot of criticism—
- And that it’s not really like the ships I usually take.
But the destination really interested me...
So, I’m giving it a try...
I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven.
We’ll see... soon!hi, we’re going on a cruise with MSC Virtuosa in the Caribbean. Has anyone done this cruise before and could give us some tips for excursions on the different islands? Thanks for your help
😉Hi there,
A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk.
I booked this package to test the boat and onboard services for myself.
I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…
Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…
It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED
Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…
It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED