Bonjour a tous ; en revenant du Maroc en voiture , au retour de le traversée Tanger med.Algeciras , lors du passage en douane espagnole , je suis tombé sur une equipe de 3 douaniers absoluments survoltés et irrespectueux . Bien entendu , tout etait en regle , n'ayant sur moi que des bagages et rien d'illegal. ils se sont énervés car mon coffre s'ouvrait mal ; en le fermant , une laniere de sac s'etait coincée dans la serrure ; ils ont tout sorti en vrac au sol , me laissant le soin de tout remettre , en utilisant des mots insultants et une attitude agressive ( je parle espagnol mais ne l'ai pas fait savoir ) , de plus , sous la pluie . Devant cette attitude , je suis allé voir un responsable qui m'a fait remplir une fiche de reclamation ou figure son nom et sur laquelle j'ai demandé que figure le nom des douaniers surexcités . tout ce petit manège a duré presque une heure.
de retour chez moi , je souhaite maintenant déposer une plainte pour abus de pouvoir et exces de zèle , voir pour insultes .
Quelqu'un a il deja eu ce type d'experience ? aupres de qui déposer ma plainte et a t'elle des raisons d'aboutir ?
Il faut y aller étape par étape. Vous avez rempli une fiche de réclamation, attendez de voir la suite. Si après vous n'êtes pas satisfait du suivi, écrivez une plainte formelle au ministère.
De toutes façon, à part des excuses formelles, vous nobtiendrez rien d'autre.
"Aloha!Guide sur Hawaii.
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Oui , parfois , cela n'arrive pas qu'aux autres ; ce qui est d'ailleurs normal , mais ce qui est déplaisant , c'est cette arrogance et ce manque de politesse de la part de certains officiels
c'est tres rapide par tanger med , avec les formalités marocaine , la traversée a duré 1h maxi ; il faut dire qu'il n'y avait pas grand monde ce jour la
les douaniers avaient peut etre une raison d'etre nerveux et de se mettre en colère.
En tous cas si c'est le cas c'est un manque de professionnalisme ; dans ce cas alerter la hiérarchie est salutaire. On ne vous le dira jamais publiquement, mais rien ne prouve qu'en interne il n'y a pas des conséquences.
Bien sur , mais cela ne justifie nullement les mots vulgaires et le manque de respect . en tous cas , ayant filmé la scene avec un telephone portable , avec le son , si la hierarchie ne bouge pas , la parution de la video sur you tube fera peut etre le reste
On ne peut pas cautionner des mots grossiers bien sur, meme en colère ils pouvaient rester polis, leur action peut etre brutale aurait suffit. Un jour en passant la douane a l'aéroport de Roissy, la douanière, sans me laisser le temps d'ouvrir mon sac , a plongé sa main dedans, et comme j'avais une machoire de requin a l'intérieur (souvenir d'Indonésie) elle s'est ouvert la main sur les dents, la je peux te dire que j'ai été injurié et qu'après le passage a l'infirmerie les clients qui suivaient n'ont pas du comprendre son comportement (a moins qu'elle soit partie en congé pour accident du travail.
la douanière, sans me laisser le temps d'ouvrir mon sac , a plongé sa main dedans, et comme j'avais une machoire de requin a l'intérieur (souvenir d'Indonésie) elle s'est ouvert la main sur les dents, la je peux te dire que j'ai été injurié
..... Les injures ne sont en rien justifiées pour autant ; et j'ai un peu de mal à croire à cette histoire, en fait.
meme en colère ils pouvaient rester polis, leur action peut etre brutale aurait suffit.
comprends pas..
“I'm sure tourists would leave Somalia alive and I'm hopeful they wouldn't be kidnapped. At least, we would try to make sure they were not kidnapped, although it can happen.”
Somalia's minister of tourism Abdi Jimale Osman.
Et bien tant pis, pourtant elle est belle largeur 20 cm ouverture 22 cm et plusieurs rangées de dents coupantes comme des rasoirs. La douanière ne m'a pas envoyé de certificat médical, dommage.
C'est sans aucun doute un comportement critiquable, mais bof si il fallait déposer des plaintes pour tout ce qui nous choque, on passerait tout son temps a cela, un peu comme aux USA ou les gens sont constamment sur leurs gardes, de peur d'avoir un procès pour harcélement, sol glissant non signalé etc...
meme en colère ils pouvaient rester polis, leur action peut etre brutale aurait suffit.
Dans le sens ou ils auraient pu balancer valises par terre, ou ouvrir coffre sans précaution
Tu veux dire que ces douaniers pouvaient, sous la colère, agir de façon brutale, ouvrir le coffre sans précaution et jeter les valises par terre mais, ce faisant, rester tout de même polis ?
“I'm sure tourists would leave Somalia alive and I'm hopeful they wouldn't be kidnapped. At least, we would try to make sure they were not kidnapped, although it can happen.”
Somalia's minister of tourism Abdi Jimale Osman.
Bien sur cela ne fait pas plaisir, mais si cela permet de se débarasser du controle rapidement et de reprendre la route, je préfère encore cela plutot que d'avoir des douaniers très polis qui vont se foutre de moi, en me faisant attendre 2 ou 3 heures dans une pièce pour soi disant controler mon véhicule, en
profondeur.Car ils peuvent aussi faire trainer les controles autant qu'ils le veulent.
je préfère encore cela plutot que d'avoir des douaniers très polis qui vont se foutre de moi, en me faisant attendre 2 ou 3 heures dans une pièce pour soi disant controler mon véhicule, en
profondeur.Car ils peuvent aussi faire trainer les controles autant qu'ils le veulent.
C'est vrai que j'ai un bon caractère et surtout très patient, j'ai été a l'école moyen orientale , et attendre plusieurs heures dans une antichambre j'ai
l'habitude.Mais le plus dur c'est d'avaler 3 ou 4 turkish coffees a l'heure.
C'est vrai que j'ai un bon caractère et surtout très patient, j'ai été a l'école moyen orientale , et attendre plusieurs heures dans une antichambre j'ai
l'habitude
Je ne crois pas cette école moyen orientale ; je connais c'est vrai surtout les Turcs, qui sont tout ce que vous voulez sauf patients.... 🙂
De toutes façons , afin de mettre tout le monde d'accord , je viens de me procurer aupres du consulat d'Espagne la totalité du code de déontologie des douanes espagnoles . je suis en train de le traduire et je le mettrai en ligne aussitot ; vous allez etre surpris . pour ceux qui parlent d'etre bloqué pendant 3 ou 4 h , je tiens a preciser que sauf en cas de decouverte de quelque chose de douteux , je temps maxi legal d'immobilisation est de 90 minutes ; au dela de ce temps , diverses procedures de dedommagement peuvent etre déposées . En ce qui concerne mon histoire , la plainte a été déposée et validée par le Procureur ( pour aller plus vite , je l'ai deposé directement en main propre aupres du Tribunal ) je vous tiendrais au courant de la suite a donner .
Je precise aussi que je n'ai pas parlé d'insultes mais de mots grossiers
Bonjour , j'avais oublié de donner suite a ce message , suite a ma plainte et a de nombreux echanges de documents avec mon avocat et l'Ambassade d'Espagne , nous avons pu des précisions sur les agents concernés et avons donc déposé plainte aupres de la Cour Europeenne des droits de l'homme pour Abus de position domminante . Nous attendons la suite....
Bonjour , j'avais oublié de donner suite a ce message , suite a ma plainte et a de nombreux echanges de documents avec mon avocat et l'Ambassade d'Espagne , nous avons pu des précisions sur les agents concernés et avons donc déposé plainte aupres de la Cour Europeenne des droits de l'homme pour Abus de position domminante . Nous attendons la suite....
L'abus de position dominante est une infraction économique qui relève de la Commission européenne sous le contrôle de la Cour de justice (à Luxembourg).
La Cour européenne des droits de l'Homme (à Strasbourg) serait peut être compétente mais comme elle ne peut être saisie qu'après que tous les recours internes prévus par le droit espagnol (y compris un amparo constitutionnel...) aient été exercés, votre requête est irrecevable et sera rejetée d'ici 18-24 mois...
Le premier recours aurait du être devant les juridictions locales en Espagne ...
Merci a vous pour ces precisions , mais avant d'en arriver la , il y a eu un depot de plainte pour abus de pouvoir déposé en Espagne , qui n'a pas été suivi d'effets , puis la meme chose en France , qui est en cours d'instruction , mais c'est long , long ,
Bon voila j'ai un petit soucis cette été nous avons décidé de partir en vacance en Espagne pour cela nous partons en avion via ryanair, cependant vu que ma…
A vrai dire je suis une fille assez stressée dans la vie de tous les jours.. Je pars dimanche à Gérone avec Ryanair, et voilà que je me pose des questions par…
Hi there,
I know there are similar topics here and elsewhere, but they’re a few years old, and I need an up-to-date answer to make sure I don’t throw over 1000 € out the window. Thanks for your patience.
I’m planning a trip from France to Alberta/British Columbia, and I’m unsure about which bank card to use for the security deposit with the rental company (I’m thinking of going with AVIS).
I contacted Avis Canada, and they told me a credit card is absolutely required. I asked my bank for a credit card (a *real* credit card), but they only offered me a deferred debit card.
My question: For a rental with Avis Canada, is a Gold International Mastercard deferred debit card usable for the security deposit needed to finalize the rental? Is the "CREDIT" label enough? (Some cards say "CREDIT" and others say "CARTE DE CREDIT"—seems minor, but it’s actually a big deal in how the card works.)
I’ve seen conflicting info everywhere I look... My bank says it’s *usually* okay (the deferred debit card), while Avis Canada insists it *must* be a credit card, not debit—even when I mention the deferred debit card.
I know the whole credit card concept is already confusing, and on top of that, some sites say a deferred debit card counts as a credit card, while others say it doesn’t.
Thanks to anyone who can share a recent experience!
Have a great day
Hi there,
I’m heading to Senegal in January for a month and was wondering if I just need my French driver’s license or if I should get an international permit?
Thanks!
JL
Hi,
I’m bringing Seresta, an anxiolytic (tranquilizer) from the benzodiazepine family,
to help me sleep.
I’ll have the prescription with me.
Will this be a problem at customs, and do I need to declare it?
Same question for antibiotics?
Thanks a bunch!
I’m heading to Laos next spring, but I have a question about the Thai arrival/departure form. I’ll be flying PAR-BKK, then taking the train to Laos (so exiting Thailand), and later re-entering Thailand by train to catch my return flight. Do I need to fill out two forms in this case?
Hi there,
I have a 9-seater passenger vehicle that I use for my business in Paris, transporting people.
I’m planning to go to Algeria with my family.
The vehicle registration lists my company as the owner.
Can I get a TPD (Temporary Admission Document)?
Will I need a KBis extract or a power of attorney?!?
Thanks for your help.
Worst case, I can add my personal name as a co-owner on the registration, but that would be a real shame!
Hi,
I’m writing to ask for some info—I’ve heard that you **must** have travel insurance to land in Zanzibar.
What’s the process, and which insurance should I get?
Thanks in advance for your feedback!
Best,
Seb
Hi, are there any travelers who’ve recently crossed the border between Karakalpakstan (Uzbekistan) and Beineu in Kazakhstan?
It was closed for a while.
Thanks for any info!
I bought a one-way flight (Ryanair) and a return flight (EasyJet) to spend a week in Morocco in April.
My passport expires 3 weeks after the return date.
Some websites say the passport must be valid for 3 months at the time of entry.
However, it will still be valid both on entry and return, but its validity will only be 1 month at the time of entry (and 3 weeks on the return date, everything prepaid).
It's an individual family trip.
The consulate can't give me an answer—they're still looking into it (really!)
Last year, we stayed for 3 months in Thailand, north of Khao Lak, and were able to benefit from the 2-month visa exemption, renewable for one month by going to Takua Pa to validate a 1-month extension (1,900 baht).
This year, it’s a disaster for us—not only were we planning a 4-month stay, adding a visa run in between (which some say is quite risky), but the law is apparently changing in the coming months with the return of the 1-month exemption (plus the usual 1-month option). So, we looked into applying for a 6-month multiple-entry visa, allowing a maximum of 60 consecutive days in Thailand. However, I can’t find anywhere the minimum time required outside Thailand between two stays—do any of you have an idea?
Thanks for the info! If you’d like tips on Khao Lak and the surrounding areas, we’ve got some experience, though things change fast!
Cheers,
Bruno.
My partner, our 8-year-old daughter, and I are going on vacation to Gex.
We’ve decided to spend one day in Switzerland and another in Italy. Will we need ID (national ID card or passport)? Do we also need ID for our daughter?
Hello,
We’ll soon be moving to Madagascar long-term.
As a French national, I need to obtain a short-stay visa that can be converted to a long-stay one. To do this, I have to send the required documents to the Madagascar embassy in Paris.
No issues with that procedure so far.
If I get this visa, once I arrive in Madagascar, I’ll need to provide the same documents to the Ministry of the Interior in Anosy. I’m trying to find an email address or website for the Ministry to check which documents I need to submit (I think they ask for additional ones).
If you have any info on this, I’d appreciate your replies.
Best regards,
M. Buisson Eric
I’d like to know if anyone has already applied for a private visa to Russia with an invitation from a Russian resident.
I traveled earlier this year with an e-visa, but since I want to stay longer, I’ll be visiting my friend who lives in eastern Russia.
For the visa application, does the invitation need to be on an official paper form issued by the Russian ministry? And most importantly, do I need to present the original for the application, or is there an electronic version that can be sent directly to the consulate in France?
Thanks for any info if you’ve gone through this process before!
I filled out the B2 form to apply for a visa, created an account on Atvis to pay the visa fees and schedule a meet-up, but every time I try to pay with my Boursobank Visa 1st card, they refuse the payment with a message telling me to check my details (address), even though everything is correct. Does anyone know why this is happening, or maybe they don’t accept Visa cards? Are you aware of this?
Thanks for your feedback!
Elisabeth
There are rumors going around about the ETA: it must absolutely be on your smartphone in the "ETA" app.
Paper documents might not be accepted.
Is this real or just a hoax?
Thanks, I’m leaving in 3 weeks. My passport is good to go and my ETA is still valid for a year, but I only printed the email I received.
Thanks everyone.
Hi there,
We need to apply for a B2 visa because we visited Iran in 2018. It currently costs $185, but they’re planning an additional $250 fee per person for the same visa—it’s been approved but not yet implemented. Does anyone know when this fee will take effect?
Thanks in advance!
Elisabeth
Hi there,
In November, we're heading off on a 4-month trip. We'll be landing in China and plan to leave the country via a land border into Vietnam.
I’ve read that China may ask for proof of exit within 30 days (flight ticket or other reservation). Since we’d be leaving by land, I’m wondering how this works in practice.
Has anyone here been in this situation recently?
Did the airline ask for an exit ticket before boarding?
Did Chinese authorities require proof upon arrival?
Is a train/bus ticket to Vietnam sufficient?
Is a cancelable or flexible reservation accepted?
Hi there,
Just a question that’s probably been asked before (though usually the other way around for my situation :))
My wife and I are heading to the US.
On her ticket, it only has her maiden name (e.g., Martine DUPOND).
On her passport, it’s written as Martine DUPOND épouse AVRY.
No issues for travel, I hope I did the right thing with the ticket?
Then for the ESTA, is just Martine DUPOND enough, or do I need to include the "épouse AVRY" part like on the passport?
Thanks in advance!
Hi there,
I’m spending a few days in San Pedro de Atacama (Chile) and would like to cross the Argentine border to make a loop toward Salta and then return to Chile to drop off the rental car.
I’ve heard that crossing the border can be tricky!
Is it possible with a rental company’s authorization? Which company, and at what cost?
Thanks for sharing your experiences!
Best regards,
Arnale
I saw on the French Embassy in Peru’s website and the Peruvian Consulate in Paris’s site that the rule is to have a passport valid for 6 months *after the arrival date* (not the return date).
I arrive in Peru on August 13, 2019 (for about twelve days), and my passport is valid until February 16, 2020.
That’s 6 months and 3 days after my arrival date in Peru. In my opinion, I’m good to go.
But could I still be denied entry if they say I don’t cover the return date or that I’m too close to the 6-month mark?
I read on the French Ministry of Foreign Affairs website that it’s possible to apply for a temporary driving permit in China, valid for 1 month.
I’m planning to rent a car (without a driver) to explore part of the country next August, so I was wondering:
Has anyone here already gone through this process upon arrival?
How long do the formalities take on the spot?
Is it possible to handle these steps in advance, before arriving in China?
Hi there,
My departure is slowly approaching, and now that I’ve got my Russian visa sorted, I’m fine-tuning the rest of my trip to Tajikistan. Since the Tajik visa is no longer required for stays under 30 days (for French nationals), I’ll need to visit the Ministry of Interior (OVIR) to register within 10 days of entering the country. No big deal, though, since I had to go there anyway to apply for my GBAO permit. 😉 However, I’ve *seen* several reports from travelers (mostly motorized) mentioning that you need an entry permit for Kyrgyzstan, which has to be arranged in advance at the Kyrgyz Ministry (consulate?) in Dushanbe. Otherwise, you’re *stuck* at the Kyzyl-Art border (with no Wi-Fi, of course, to try and sort it out). The most recent report was from a year ago, so I’d love to know if this is still the case and if it’s indeed at the Kyrgyz Ministry (consulate?) where you need to go for this pre-authorization.
Does anyone have any recent info on this?
Thanks in advance!
Hi everyone.
I’m leaving for almost 3 months in the Philippines (11 weeks total) starting in early May.
I already have my round-trip ticket.
The problem is, I don’t have time to get a 2-month visa because the process takes nearly a month.
From what I’ve read here and there, I need a return ticket valid for less than a month when I arrive in the Philippines to prove my good faith.
After that, I can apply for a 30-day extension at the immigration office.
I’m planning to either buy a fully refundable ticket to the nearest country or a fake ticket.
For 3 months, I’ll need to extend my visa two more times before my return date to France.
My question is this:
Will immigration ask me each time I extend my visa by one month to show proof of an exit ticket matching the new visa extension date?
Is it possible to extend directly by 2 months before the initial 30 days expire?
Thanks in advance for your experiences and tips! 😊
I’ve been to Thailand several times, but it was about 20 years ago…
There’s a new system in place now, it seems.
TDAC – Thailand Digital Arrival Card.
Before arriving, I apply for a TDAC, okay.
If during my stay I cross the border to spend a few days in Malaysia and then re-enter Thailand,
do I need to submit a new TDAC application?
Do I use the same TDAC as when I first entered the country?
Or do I initially have to pay for a Thai multi-entry visa?
Thanks in advance for your insights—I can’t find the answer online.
My partner (Mexican) entered France on January 21st as a tourist. She was therefore entitled to stay for 90 days in the Schengen Area. She’ll be leaving for Mexico on April 16th, so she’ll have “used up” 86 days.
She plans to return to France on July 18th. According to the European Commission’s Schengen calculator, this new stay “may be authorized for a maximum of 90 days.” That’s not very clear ("may be," "for a maximum of").
The text of Article 6 of the European regulation (2016/399) states that for a stay planned in the territory of the Member States, not exceeding 90 days in any 180-day period, one must examine "the 180-day period preceding each day of the stay." That’s not very clear either.
My partner wants to return to France for a 90-day period starting on July 18th. Is this possible?
There are two ways to look at it:
1) The first day she spent in the Schengen Area was January 21st. That day will drop out of the calculation 180 days later, on July 20th.
From July 20th, she’ll get back 1 day of possible stay; on July 22nd, 2 days; and so on. All the days from her previous stay (January 21st–April 16th) need to be outside the 180-day rolling window.
The last day of her stay was April 16th. Looking 180 days ahead, that brings us to October 13th. From that date, she’ll be able to return for a full 90 days.
2) The number of allowed days is calculated for each day of the new stay. In other words: the 180-day window is recalculated every day, not fixed at the entry date.
If she re-enters France on July 18th, she’ll only have a “credit” of 4 days. But with each day of her new stay, one day from the previous stay (January–April) will drop out of the calculation. The rolling window allows her to “replace” days from the previous stay with those of the new stay, without ever exceeding 90 days in any 180-day period.
In this case, my partner could stay in France for 90 days starting on July 18th.
The Prefecture doesn’t provide any information, nor does Air France, and in the forums I’ve checked, opinions are divided. Thanks for any insights you can share!
Hello,
We’re planning to travel to Indonesia (Sulawesi with family) next July and August for a stay longer than a month (about 6 weeks).
I’ve seen that it’s possible to get a 60-day visa before departure, but I’ve also read about people having a lot of trouble getting it (some even didn’t manage and had to leave without it).
We absolutely need to have these 4 visas BEFORE leaving because once we’re in Sulawesi, I’m not sure we’ll be able to go to an embassy to request a visa extension after 30 days.
In short, how can we **100% guarantee** that we’ll get our 4 60-day visas before our trip this summer?
Hello, HAPPY NEW YEAR 2026!
We’re heading back in October for a trip through Botswana, Zambia, and Zimbabwe.
I have a question: for our route, we’ll need to cross the Zambia and Zimbabwe borders twice each. From experience, I know we won’t have any issues with Botswana.
But for the other two countries, I can’t find a clear answer.
All your tips are welcome!
I’m currently a student on a gap year, and I don’t plan to go back to school right away. That said, traveling really interests me. But I’ve been wondering: does being a student come with any perks when you decide to go abroad? The real question is whether I should re-enroll in a program just to keep that status without actually attending.