Bonjour a tous ; en revenant du Maroc en voiture , au retour de le traversée Tanger med.Algeciras , lors du passage en douane espagnole , je suis tombé sur une equipe de 3 douaniers absoluments survoltés et irrespectueux . Bien entendu , tout etait en regle , n'ayant sur moi que des bagages et rien d'illegal. ils se sont énervés car mon coffre s'ouvrait mal ; en le fermant , une laniere de sac s'etait coincée dans la serrure ; ils ont tout sorti en vrac au sol , me laissant le soin de tout remettre , en utilisant des mots insultants et une attitude agressive ( je parle espagnol mais ne l'ai pas fait savoir ) , de plus , sous la pluie . Devant cette attitude , je suis allé voir un responsable qui m'a fait remplir une fiche de reclamation ou figure son nom et sur laquelle j'ai demandé que figure le nom des douaniers surexcités . tout ce petit manège a duré presque une heure.
de retour chez moi , je souhaite maintenant déposer une plainte pour abus de pouvoir et exces de zèle , voir pour insultes .
Quelqu'un a il deja eu ce type d'experience ? aupres de qui déposer ma plainte et a t'elle des raisons d'aboutir ?
Il faut y aller étape par étape. Vous avez rempli une fiche de réclamation, attendez de voir la suite. Si après vous n'êtes pas satisfait du suivi, écrivez une plainte formelle au ministère.
De toutes façon, à part des excuses formelles, vous nobtiendrez rien d'autre.
"Aloha!Guide sur Hawaii.
Nouveau! Visitez notre blogue "Vivre au Mexique". Aventures et conseils sur la région de Riviera Maya
Oui , parfois , cela n'arrive pas qu'aux autres ; ce qui est d'ailleurs normal , mais ce qui est déplaisant , c'est cette arrogance et ce manque de politesse de la part de certains officiels
c'est tres rapide par tanger med , avec les formalités marocaine , la traversée a duré 1h maxi ; il faut dire qu'il n'y avait pas grand monde ce jour la
les douaniers avaient peut etre une raison d'etre nerveux et de se mettre en colère.
En tous cas si c'est le cas c'est un manque de professionnalisme ; dans ce cas alerter la hiérarchie est salutaire. On ne vous le dira jamais publiquement, mais rien ne prouve qu'en interne il n'y a pas des conséquences.
Bien sur , mais cela ne justifie nullement les mots vulgaires et le manque de respect . en tous cas , ayant filmé la scene avec un telephone portable , avec le son , si la hierarchie ne bouge pas , la parution de la video sur you tube fera peut etre le reste
On ne peut pas cautionner des mots grossiers bien sur, meme en colère ils pouvaient rester polis, leur action peut etre brutale aurait suffit. Un jour en passant la douane a l'aéroport de Roissy, la douanière, sans me laisser le temps d'ouvrir mon sac , a plongé sa main dedans, et comme j'avais une machoire de requin a l'intérieur (souvenir d'Indonésie) elle s'est ouvert la main sur les dents, la je peux te dire que j'ai été injurié et qu'après le passage a l'infirmerie les clients qui suivaient n'ont pas du comprendre son comportement (a moins qu'elle soit partie en congé pour accident du travail.
la douanière, sans me laisser le temps d'ouvrir mon sac , a plongé sa main dedans, et comme j'avais une machoire de requin a l'intérieur (souvenir d'Indonésie) elle s'est ouvert la main sur les dents, la je peux te dire que j'ai été injurié
..... Les injures ne sont en rien justifiées pour autant ; et j'ai un peu de mal à croire à cette histoire, en fait.
meme en colère ils pouvaient rester polis, leur action peut etre brutale aurait suffit.
comprends pas..
“I'm sure tourists would leave Somalia alive and I'm hopeful they wouldn't be kidnapped. At least, we would try to make sure they were not kidnapped, although it can happen.”
Somalia's minister of tourism Abdi Jimale Osman.
Et bien tant pis, pourtant elle est belle largeur 20 cm ouverture 22 cm et plusieurs rangées de dents coupantes comme des rasoirs. La douanière ne m'a pas envoyé de certificat médical, dommage.
C'est sans aucun doute un comportement critiquable, mais bof si il fallait déposer des plaintes pour tout ce qui nous choque, on passerait tout son temps a cela, un peu comme aux USA ou les gens sont constamment sur leurs gardes, de peur d'avoir un procès pour harcélement, sol glissant non signalé etc...
meme en colère ils pouvaient rester polis, leur action peut etre brutale aurait suffit.
Dans le sens ou ils auraient pu balancer valises par terre, ou ouvrir coffre sans précaution
Tu veux dire que ces douaniers pouvaient, sous la colère, agir de façon brutale, ouvrir le coffre sans précaution et jeter les valises par terre mais, ce faisant, rester tout de même polis ?
“I'm sure tourists would leave Somalia alive and I'm hopeful they wouldn't be kidnapped. At least, we would try to make sure they were not kidnapped, although it can happen.”
Somalia's minister of tourism Abdi Jimale Osman.
Bien sur cela ne fait pas plaisir, mais si cela permet de se débarasser du controle rapidement et de reprendre la route, je préfère encore cela plutot que d'avoir des douaniers très polis qui vont se foutre de moi, en me faisant attendre 2 ou 3 heures dans une pièce pour soi disant controler mon véhicule, en
profondeur.Car ils peuvent aussi faire trainer les controles autant qu'ils le veulent.
je préfère encore cela plutot que d'avoir des douaniers très polis qui vont se foutre de moi, en me faisant attendre 2 ou 3 heures dans une pièce pour soi disant controler mon véhicule, en
profondeur.Car ils peuvent aussi faire trainer les controles autant qu'ils le veulent.
C'est vrai que j'ai un bon caractère et surtout très patient, j'ai été a l'école moyen orientale , et attendre plusieurs heures dans une antichambre j'ai
l'habitude.Mais le plus dur c'est d'avaler 3 ou 4 turkish coffees a l'heure.
C'est vrai que j'ai un bon caractère et surtout très patient, j'ai été a l'école moyen orientale , et attendre plusieurs heures dans une antichambre j'ai
l'habitude
Je ne crois pas cette école moyen orientale ; je connais c'est vrai surtout les Turcs, qui sont tout ce que vous voulez sauf patients.... 🙂
De toutes façons , afin de mettre tout le monde d'accord , je viens de me procurer aupres du consulat d'Espagne la totalité du code de déontologie des douanes espagnoles . je suis en train de le traduire et je le mettrai en ligne aussitot ; vous allez etre surpris . pour ceux qui parlent d'etre bloqué pendant 3 ou 4 h , je tiens a preciser que sauf en cas de decouverte de quelque chose de douteux , je temps maxi legal d'immobilisation est de 90 minutes ; au dela de ce temps , diverses procedures de dedommagement peuvent etre déposées . En ce qui concerne mon histoire , la plainte a été déposée et validée par le Procureur ( pour aller plus vite , je l'ai deposé directement en main propre aupres du Tribunal ) je vous tiendrais au courant de la suite a donner .
Je precise aussi que je n'ai pas parlé d'insultes mais de mots grossiers
Bonjour , j'avais oublié de donner suite a ce message , suite a ma plainte et a de nombreux echanges de documents avec mon avocat et l'Ambassade d'Espagne , nous avons pu des précisions sur les agents concernés et avons donc déposé plainte aupres de la Cour Europeenne des droits de l'homme pour Abus de position domminante . Nous attendons la suite....
Bonjour , j'avais oublié de donner suite a ce message , suite a ma plainte et a de nombreux echanges de documents avec mon avocat et l'Ambassade d'Espagne , nous avons pu des précisions sur les agents concernés et avons donc déposé plainte aupres de la Cour Europeenne des droits de l'homme pour Abus de position domminante . Nous attendons la suite....
L'abus de position dominante est une infraction économique qui relève de la Commission européenne sous le contrôle de la Cour de justice (à Luxembourg).
La Cour européenne des droits de l'Homme (à Strasbourg) serait peut être compétente mais comme elle ne peut être saisie qu'après que tous les recours internes prévus par le droit espagnol (y compris un amparo constitutionnel...) aient été exercés, votre requête est irrecevable et sera rejetée d'ici 18-24 mois...
Le premier recours aurait du être devant les juridictions locales en Espagne ...
Merci a vous pour ces precisions , mais avant d'en arriver la , il y a eu un depot de plainte pour abus de pouvoir déposé en Espagne , qui n'a pas été suivi d'effets , puis la meme chose en France , qui est en cours d'instruction , mais c'est long , long ,
Bon voila j'ai un petit soucis cette été nous avons décidé de partir en vacance en Espagne pour cela nous partons en avion via ryanair, cependant vu que ma…
A vrai dire je suis une fille assez stressée dans la vie de tous les jours.. Je pars dimanche à Gérone avec Ryanair, et voilà que je me pose des questions par…
Hi,
I’m planning a trip to Laos from France with a transit through Thailand involving 2 entries. I might spend up to 7 days max in Thailand (round trip).
The flight I’ve spotted: arrival at BKK and return to France 31 days later.
With the new regulations/visa:
"Starting September 15, 2026, French nationals holding an ordinary passport will be able to stay in Thailand visa-free for up to 30 days for tourism purposes only, down from the previous 60 days."
How do you think the counting is done?
- Number of days spent in Thai territory?
- Entry and exit dates: number of days between the two?
I’m leaning toward the first option, but to avoid any administrative hassles with Thailand (fines, etc.) and before booking my ticket, your input would really help.
Hi there,
I’m explaining our situation—my daughter and her young family have just moved to Polynesia, specifically to the island of Raiatea. That’s great, of course, and my wife and I are planning to visit them. However, flights that go through the United States are causing us a problem because we’ve been to Cuba. I think we’ll need a visa because of that.
Has anyone else dealt with this situation before? Any advice on flights and visas would be really helpful.
Thanks in advance for your feedback.
I’m heading to Laos next spring, but I have a question about the Thai arrival/departure form. I’ll be flying PAR-BKK, then taking the train to Laos (so exiting Thailand), and later re-entering Thailand by train to catch my return flight. Do I need to fill out two forms in this case?
Hi there,
we’re planning our trip to the North Cape this summer. We bought a new vehicle for it. Unfortunately, the registration document is still being processed, and the delay seems long—I don’t think I’ll have it in time for our departure...
I have the transfer documents, insurance in my name, and all the supporting paperwork, but not the registration document. So my question is: does the ferry company require the registration document *mandatorily* when boarding in Denmark or not?
Thanks for any insights...
Hi everyone,
I bought a new apartment in Pattaya that will be finished at the end of 2013, and I’d like to buy more later...
I think it’s a good investment idea, but I’d love to hear from those of you with experience—what do you think? I’d also like to know how to handle rentals... Should I go through agencies, or are they usually rented out directly by the building management companies?
Thanks in advance for your replies! 🙂
Hi everyone,
I have to leave for Perth, Australia in a week, for 7 days, and I couldn’t get my international driver’s permit due to processing and delivery delays.
The information I’ve found about whether an international permit is required is contradictory. Some sources say you need one, others say you don’t.
Could anyone let me know if an international driver’s permit is necessary to rent a car in Australia (Perth), or if a French license is enough for a 7-day rental?
hi everyone,
I need to apply for a new eTA for Canada.
do I need the number from my old eTA or not?
because I can’t find my old eTA number anymore.
thanks for your replies, have a great weekend
Hi there,
I know there are similar topics here and elsewhere, but they’re a few years old, and I need an up-to-date answer to make sure I don’t throw over 1000 € out the window. Thanks for your patience.
I’m planning a trip from France to Alberta/British Columbia, and I’m unsure about which bank card to use for the security deposit with the rental company (I’m thinking of going with AVIS).
I contacted Avis Canada, and they told me a credit card is absolutely required. I asked my bank for a credit card (a *real* credit card), but they only offered me a deferred debit card.
My question: For a rental with Avis Canada, is a Gold International Mastercard deferred debit card usable for the security deposit needed to finalize the rental? Is the "CREDIT" label enough? (Some cards say "CREDIT" and others say "CARTE DE CREDIT"—seems minor, but it’s actually a big deal in how the card works.)
I’ve seen conflicting info everywhere I look... My bank says it’s *usually* okay (the deferred debit card), while Avis Canada insists it *must* be a credit card, not debit—even when I mention the deferred debit card.
I know the whole credit card concept is already confusing, and on top of that, some sites say a deferred debit card counts as a credit card, while others say it doesn’t.
Thanks to anyone who can share a recent experience!
Have a great day
Hello everyone,
Could a resident of Benin (Cotonou) kindly let me know which is the best mobile phone and internet service provider?
Thank you very much,
Best regards,
Juan
Hi,
I’m bringing Seresta, an anxiolytic (tranquilizer) from the benzodiazepine family,
to help me sleep.
I’ll have the prescription with me.
Will this be a problem at customs, and do I need to declare it?
Same question for antibiotics?
Thanks a bunch!
Hi everyone,
I’ll explain my situation.
Unfortunately, I lost my passport, and I only realized it two weeks before my departure for a humanitarian mission in Libya. I’m a nurse, and this mission really means a lot to me.
First, I applied for an emergency passport, but it was denied by the Val-d'Oise prefecture on the grounds that a planned humanitarian mission wasn’t considered an urgent reason.
So, I submitted a biometric passport application on July 20th. Since then, the tracking has been stuck, and the town hall can’t (or won’t) give me any clear information. Every time I call, I get a different story. The last update I received was that the passport had been produced since July 23rd with a status of "about to be shipped," but nothing since then.
I’ve managed to push my departure back to next Tuesday at the latest, but I’m starting to really panic.
Have any of you submitted an application around July 20th, especially in Val-d'Oise (95)? How long did you wait between the passport being produced and it being available at the town hall? Is it normal for this step to take this long?
This mission means so much to me. I had everything organized, and I’m also supposed to attend a friend’s wedding right after near the border.
Thanks so much to those who take the time to respond or share their experience. 😔
Can anyone tell me exactly if a passport "valid for the duration of the stay" is enough, or does it need to be valid for 6 months after the trip?
I checked the embassy’s website, but that info is missing.
Hi there,
I’ll be arriving in Seoul on November 18th after spending about a month in India.
Do you know if I’ll need to fill out any additional documents besides the e-arrival card?
Thanks in advance for your tips!
I’m a bit embarrassed because I need to travel to Quebec from February 27th to March 13th. I’m a regular visitor to Canada—this will be my 10th trip since 1997, plus a year as a permanent resident (2000–2001) and a cross-country run from Vancouver to Halifax in 2011. So, I’m definitely not a terrorist!
But since our last trip in July 2015, they’ve introduced this eTA thing. Seems more like a way to make money than to actually secure Canada, if you ask me, but anyway, that’s not the point.
I applied for an eTA for myself, my wife, and our two kids. They all got approved within hours, but not me! I was asked to create a GC key and then an IRCC account, which I did. Normally, you get news within 72 hours, but since Monday, January 15th, nothing!
In the "message" section of the account, it says "explanation letter (required)" with a deadline of January 25th, but I can’t find any explanation anywhere—despite searching the Canadian government website and Google. No links, nothing!
I’ve emailed them but haven’t heard back yet. I’m thinking of calling the Canadian embassy in Paris tomorrow. Even though I’m not stressing yet, it’d be a bummer if everyone else got to go without me!
If anyone’s had this issue before or knows what this explanation letter is about, I’d love to hear more.
hi there
I’m heading to Seoul in September, and to do that I need to get a travel authorization that we apply for through K-ETA....... turns out I can (barely, I admit) fill out the form up to the address of our "stay location," but every address I’ve entered has been rejected by the system. I’ve tried my hotel, the Lotte Hotel (which is well-known in Seoul), the airport—basically, I’ve entered at least 20 addresses, all rejected....
So, to anyone who’s successfully gotten the authorization, could you tell me which address you used to get that "elusive" approval?...
Hi there,
I’m heading to Senegal in January for a month and was wondering if I just need my French driver’s license or if I should get an international permit?
Thanks!
JL
Hi there,
I have a 9-seater passenger vehicle that I use for my business in Paris, transporting people.
I’m planning to go to Algeria with my family.
The vehicle registration lists my company as the owner.
Can I get a TPD (Temporary Admission Document)?
Will I need a KBis extract or a power of attorney?!?
Thanks for your help.
Worst case, I can add my personal name as a co-owner on the registration, but that would be a real shame!
Hi,
I’m writing to ask for some info—I’ve heard that you **must** have travel insurance to land in Zanzibar.
What’s the process, and which insurance should I get?
Thanks in advance for your feedback!
Best,
Seb
Hi, are there any travelers who’ve recently crossed the border between Karakalpakstan (Uzbekistan) and Beineu in Kazakhstan?
It was closed for a while.
Thanks for any info!
I bought a one-way flight (Ryanair) and a return flight (EasyJet) to spend a week in Morocco in April.
My passport expires 3 weeks after the return date.
Some websites say the passport must be valid for 3 months at the time of entry.
However, it will still be valid both on entry and return, but its validity will only be 1 month at the time of entry (and 3 weeks on the return date, everything prepaid).
It's an individual family trip.
The consulate can't give me an answer—they're still looking into it (really!)
Last year, we stayed for 3 months in Thailand, north of Khao Lak, and were able to benefit from the 2-month visa exemption, renewable for one month by going to Takua Pa to validate a 1-month extension (1,900 baht).
This year, it’s a disaster for us—not only were we planning a 4-month stay, adding a visa run in between (which some say is quite risky), but the law is apparently changing in the coming months with the return of the 1-month exemption (plus the usual 1-month option). So, we looked into applying for a 6-month multiple-entry visa, allowing a maximum of 60 consecutive days in Thailand. However, I can’t find anywhere the minimum time required outside Thailand between two stays—do any of you have an idea?
Thanks for the info! If you’d like tips on Khao Lak and the surrounding areas, we’ve got some experience, though things change fast!
Cheers,
Bruno.
My partner, our 8-year-old daughter, and I are going on vacation to Gex.
We’ve decided to spend one day in Switzerland and another in Italy. Will we need ID (national ID card or passport)? Do we also need ID for our daughter?
Hello,
We’ll soon be moving to Madagascar long-term.
As a French national, I need to obtain a short-stay visa that can be converted to a long-stay one. To do this, I have to send the required documents to the Madagascar embassy in Paris.
No issues with that procedure so far.
If I get this visa, once I arrive in Madagascar, I’ll need to provide the same documents to the Ministry of the Interior in Anosy. I’m trying to find an email address or website for the Ministry to check which documents I need to submit (I think they ask for additional ones).
If you have any info on this, I’d appreciate your replies.
Best regards,
M. Buisson Eric
I’d like to know if anyone has already applied for a private visa to Russia with an invitation from a Russian resident.
I traveled earlier this year with an e-visa, but since I want to stay longer, I’ll be visiting my friend who lives in eastern Russia.
For the visa application, does the invitation need to be on an official paper form issued by the Russian ministry? And most importantly, do I need to present the original for the application, or is there an electronic version that can be sent directly to the consulate in France?
Thanks for any info if you’ve gone through this process before!
I filled out the B2 form to apply for a visa, created an account on Atvis to pay the visa fees and schedule a meet-up, but every time I try to pay with my Boursobank Visa 1st card, they refuse the payment with a message telling me to check my details (address), even though everything is correct. Does anyone know why this is happening, or maybe they don’t accept Visa cards? Are you aware of this?
Thanks for your feedback!
Elisabeth
There are rumors going around about the ETA: it must absolutely be on your smartphone in the "ETA" app.
Paper documents might not be accepted.
Is this real or just a hoax?
Thanks, I’m leaving in 3 weeks. My passport is good to go and my ETA is still valid for a year, but I only printed the email I received.
Thanks everyone.
Hi there,
We need to apply for a B2 visa because we visited Iran in 2018. It currently costs $185, but they’re planning an additional $250 fee per person for the same visa—it’s been approved but not yet implemented. Does anyone know when this fee will take effect?
Thanks in advance!
Elisabeth
Hi there,
In November, we're heading off on a 4-month trip. We'll be landing in China and plan to leave the country via a land border into Vietnam.
I’ve read that China may ask for proof of exit within 30 days (flight ticket or other reservation). Since we’d be leaving by land, I’m wondering how this works in practice.
Has anyone here been in this situation recently?
Did the airline ask for an exit ticket before boarding?
Did Chinese authorities require proof upon arrival?
Is a train/bus ticket to Vietnam sufficient?
Is a cancelable or flexible reservation accepted?
